Great response. Developed an abscess 500 miles from home. Emergency helpline very effective, within 2 hours James had found me a suitable appointment for early the following day. All promises to ret... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I was on holiday in Suffolk when I started getting pain and discomfort in my lower left jaw, I contacted Denplan at 9:25 am on Monday morning and an appointment was arranged for me at 3:00 pm that d... Toon meer
Bedrijf heeft geantwoord
Emergency dental treatment needed on a bank holiday Sunday. Dentist rand back within a couple of hours, work carried out on Sunday evening. Claim process very straightforward and settled within 10 day... Toon meer
Bedrijf heeft geantwoord
Humans on the phones would be a bonus.have been with Denplan for 14 years and it has unfortunately taken me this length of time to realise that it is a complete waste of time and money.i have visited... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Denplan
Geschreven door het bedrijf
We are the UK's leading B-Corp certified dental payment plan specialist, we have around 2 million customers with over 6,600 member dentists and approximately 1.4 million patients across the country, as well as serving over 2,700 companies with employee benefit schemes.
Denplan is part of Simplyhealth, the UK's leading health solutions provider.
Supporting a preventive approach to private dental care, Denplan payment plans help our patients to stop dental problems before they start. With the very best oral health advice, up-to-date dental knowledge and the latest innovative techniques, our dentists and their practice teams work with our patients so that they can enjoy healthy teeth and gums for life.
Denplan is proud to be B Corp certified.
Visit Our WebsiteContactgegevens
Verenigd Koninkrijk
- denplan.co.uk
4,3
Uitstekend
2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
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Excellent service
Very helpful, informative and quick to arrange an appointment. Excellent service!
23 januari 2026
Review zonder uitnodiging
Antwoord van Denplan
Hello Andrew,
Thank you very much for taking the time to leave such a positive review of your experience with contacting our Emergency Helpline Team.
It’s wonderful for us to hear how satisfied you were with their Service. We pride ourselves on the high level of service our teams deliver, so it’s wonderful for us to read your feedback.
Thanks again and take care,
Clare
Denplan
Made to feel valued as a customer
I am new to Denplan and on both occasions that I have had a query, the staff I have spoken to have been very reassuring, approachable and professional. Much better than trying to resolve issues with robots, which have limited intelligence. Thank you for making me feel a valued customer
21 januari 2026
Review zonder uitnodiging
Antwoord van Denplan
Hello Mrs Barber,
Thank you for awarding us five stars, we are very grateful for your kind words and hope you continue to be satisfied with our service for a long time to come.
We are very proud of our teams and the service they provide, so it's wonderful for us to see this recognised.
Best wishes,
Clare
Denplan
Signup process frustrating
They're very nice once you get through to them on the phone, but it's very difficult to do that until you've signed up. The signup form doesn’t display well on a phone. I had to complete a contact form, wait for a reply with a phone number, phone the number and listen to a long message before being told the office is closed, wait until it's open, and then phone and argue with a bot for a while before I could speak to someone. They don't seem to have competition so I guess there's not much incentive to be accessible.
19 januari 2026
Review zonder uitnodiging
Antwoord van Denplan
Hello Prudence,
Thank you for taking the time to share your honest feedback. All customer feedback is extremely important to us.
We're sorry to hear of the difficulties you experienced when contacting us. Taking into consideration our customers range of preferences we are implementing more accessible contact options.
The purpose of our digital voice assistant is to make it easy for those customers who need a quick answer to find the information for themselves, but also make sure we have our team available to speak to if you have a more complex query, for conversations that require our support and as per the customers preference or circumstance.
Once again, we are very sorry for any inconvenience, we value your feedback and would love to learn more.
You can contact our Customer Services Team on 0800 401 402. Our phone lines are open Monday to Friday 9am to 5pm. Or you can contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
If you have contacted us regarding your concerns already, please be assured we will be in touch as soon as possible.
Kind regards,
Clare
Denplan
Very easy to claim
Very easy to claim, and the response is received very quickly.
20 januari 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Loredana,
Thank you for your feedback, we're delighted to hear how pleased you are with the ease and efficiency of our claims process.
Customer satisfaction means a lot to us, thanks again for sharing your experience.
Best wishes,
Clare
Denplan
Excellent company
Excellent company. Easy to use website. Customer service excellent
7 januari 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Sandra,
Thank you for awarding us five stars, we are very grateful and hope you continue to be satisfied with our service for a long time to come.
Best wishes,
Clare
Denplan
Denplan cares….
Being a silver wrinkly I make mistakes, thank goodness for Emma and Paris, they sorted out the mess I made of a claim. Using “live chat” so a big thank you ladies…
16 januari 2026
Review zonder uitnodiging
Antwoord van Denplan
Hello Eric,
Thank you for your positive feedback and for taking the time to leave such us a review of your experience with contacting our Customer Services Team.
We’re delighted to hear how helpful you found Emma and Paris to be, I can assure you your kind words will be passed to their Management Team to highlight the excellent service they have provided, as this is the high standard we aim for at all times.
Thanks again and take care,
Clare
Denplan
Great experience from the on-line chat…
Great experience from the on-line chat feature. They were able to help me straight away with clarifying my query.
Fantastic service.
15 januari 2026
Review zonder uitnodiging
Antwoord van Denplan
Hello Colin,
Thank you very much for taking the time to leave us a five-star review, we really appreciate it.
We’re delighted to hear you had a great experience with our live chat channel and the advisor you spoke to was able to assist you promptly.
Our aim is to support customers at the first point of contact and we pride ourselves on the high level of service our teams deliver, so we’re delighted to receive your kind feedback.
Thanks again,
Clare
Denplan
I would like to share my excellent…
I would like to share my excellent experience with Denplan. I contacted them yesterday regarding a document from four years ago that had been requested by Bupa. I had the pleasure of speaking with Beth, who was extremely professional, courteous, and genuinely helpful throughout our conversation.
Beth took the time to fully understand my request and handled it with great efficiency. Our discussion was clear and reassuring, and I was very impressed by the level of customer service provided. As promised, the required documents were sent to my email within 24 hours, which exceeded my expectations.
I truly cannot thank Beth and the Denplan team enough for their outstanding support and prompt assistance. This level of service reflects great credit on the organisation.
Highly appreciated and highly recommended.
Many thanks
Said
14 januari 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Bakht,
Thank you very much for taking the time to leave such a positive review of your experience with contacting our Customer Service team.
We’re delighted to hear how helpful you found Beth to be, I can assure you your kind words will be passed to her Management Team to highlight the excellent service she has provided.
We strive to support customers at the first point of contact and we pride ourselves on the high level of service our teams deliver, so it’s wonderful for us to recieve your review.
Thanks again,
Clare
Denplan
Brilliant Service
The service I received from James was excellent. The reimbursement was very quick and easy to claim. All round it was definitely worth a full star rating.
1 januari 2026
Review zonder uitnodiging
Antwoord van Denplan
Hello Mrs Pitcher,
Thank you for taking the time to leave us a five-star review, we really appreciate it.
We’re delighted to hear how helpful you found James to be, I can assure you your kind words will be passed to his Management Team as this certainly is the standard of service we strive to provide to our customers at all times.
We hope we continue to impress you with our service and your plan helps you to maintain excellent dental health.
Thanks again and take care,
Clare
Denplan
Very fast reimbursement
Very fast reimbursement. Easy to follow instructions.
22 december 2025
Review zonder uitnodiging
Antwoord van Denplan
Hi Mr Patel,
Thank you for letting us know how pleased you are with your claiming experience and for leaving us a five star review. We are very grateful for your kind feedback.
Thank you,
Clare
Denplan
My brother was treated for the first…
My brother was treated for the first time there last week he was in a lot of pain and needed tooth taking out
The dentist Bilal was brilliant informative kind and reassured my brother
I was that impressed I have now joined the practice
The gentleman on reception (I didn’t get his name ) was lovely and the practice itself is immaculate
10 januari 2026
Review zonder uitnodiging
Antwoord van Denplan
Hello Michelle,
Thank you for taking the time to leave a positive review, we're delighted to hear how satisfied you are with the service provided by your Denplan dental practice.
We'd love to pass your kind words onto the practice directly, in order for us to do so please may we ask that you contact us here with their details: https://www.denplan.co.uk/contact.
Thanks again,
Clare
Denplan
Impressive response
I was really impressed by the speed of response, bearing in mind that I contacted Denplan in the middle of the Christmas holiday period. I was a long way from my home surgery yet two hours later they had found me an appointment a short drive away for later that day!!
Since then, Harry's help with the admin and claim forms has been extremely helpful!
30 december 2025
Review zonder uitnodiging
Antwoord van Denplan
Hello Alan,
Thank you for sharing such positive feedback of your experience with our Emergency Helpline team, we pride ourselves on the high level of service provided by our teams so it’s wonderful to read your kind words.
Please be assured your positive feedback will be shared with Harry's Management team as this certainly is the standard of service we strive to provide to our customers.
Many thanks,
Clare
Denplan
Without a doubt a 5 star service from…
Without a doubt a 5 star service from Denplan . This is the second claim that I have submitted and on both occasions I have received payment within 24hours . Excellent customer support and I wouldn’t hesitate to recommend to any one looking for dental insurance.
26 december 2025
Review zonder uitnodiging
Antwoord van Denplan
Hello Heather,
Thank you for sharing such positive feedback, we pride ourselves on the high level of service provided by our teams so it’s wonderful to read your kind words.
Many thanks,
Clare
Denplan
Easy claims process
17 december 2025
Review zonder uitnodiging
Antwoord van Denplan
Hi Gill,
Thank you so much for your positive review of our claims process and for awarding us 5 stars, we really appreciate it.
Kind regards,
Clare
Denplan
Thank you to EL who was brilliant at…
Thank you to EL who was brilliant at identifying my needs taking time to go through actions
5 januari 2026
Review zonder uitnodiging
Antwoord van Denplan
Hello Helen,
Thank you very much for taking the time to leave such a positive review of your experience with contacting us.
It’s wonderful for us to hear how satisfied you were with the service provided by El. Please be assured your kind words will be shared with her and her Management Team.
Thanks again and take care,
Clare
Denplan
Thank you Denplan
A day after getting an emergency appointment (for a weeks time) at the practice I have been with for about 38/39 years, I received a text saying it was cancelled because the dentist was unavailable due to a personal matter. Contacting my practice I learnt they had no dentist/s for the entire month ahead and could not help.
My daughter ( a dental professional herself, but up country) suggested as a Denplan client for many years, I contact Denplan . I did so and my faith in professionals was restored. Cherise of Denplan quickly got the picture. She contacted my usual practice to confirm the position and said she would ring around and find me a dentist who could give me treatment. True to her word, within a few hours she called back with details of an emergency appointment the next morning (Saturday) in a practice about half an hour away. Amazingly this dentist opened up his doors on a Saturday morning simply to deal with my problem. I am hugely grateful to Cherise of Denplan for going beyond the norm in these challenging times and the dentist concerned. Respect!
Thank you.
2 januari 2026
Review zonder uitnodiging
Antwoord van Denplan
Hello Richard,
Thank you very much for taking the time to leave a review of your experience with contacting our Emergency Helpline Team.
It’s wonderful for us to hear how satisfied you were with the service provided by both Cherise and the practice you attended. We pride ourselves on the high level of service our teams deliver, so it’s wonderful for us to read your feedback.
We hope you don’t ever find yourself in a similar situation again in the future. However, if you are ever in any pain or discomfort in the UK or overseas our emergency helpline team are available to provide advice or assistance in a dental emergency 24/7, which I hope provides you with some peace of mind.
Thanks again and take care,
Clare
Denplan
Denplan Emergency Cover
Denplan Emergency Cover team turned up trumps with a solution for a problem that arose on New Year’s Eve
31 december 2025
Review zonder uitnodiging
Antwoord van Denplan
Hello Ian,
Thank you very much for taking the time to leave a five-star review of your experience with contacting our Emergency Helpline team.
We hope you don’t ever find yourself in a similar situation again in the future. However, if you are ever in any pain or discomfort in the UK or overseas our Emergency Helpline Team are available to provide advice or assistance in a dental emergency 24/7, which I hope provides you with some peace of mind.
Thanks again and take care,
Clare
Denplan
I don't understand that after 12…
I don't understand that after 12 years,a receipt from the same dentist I have used over those 12 years is not sufficient to prove I have paid for appointments and because I have to pay in advance, I'm out of pocket for up to a year. I preferred it when the denplan paid out as soon as I submitted the receipt after I had paid.
31 december 2025
Review zonder uitnodiging
Antwoord van Denplan
Hi Martin,
We’re very sorry to hear you’re unhappy we're unable to reimburse towards your treatment that has not yet been completed.
I appreciate your frustration however, I can confirm we are unable to reimburse towards treatment that has not been completed as we assess claims as per the date treatment was completed and not the date this treatment was paid for. We require this confirmation in order to validate claims and for auditing purposes, as some practices require treatment to be paid for in advance and treatment plans are often subject to change.
Our terms and conditions and benefit limits are in place to ensure we are treating all of our customers fairly and consistently, therefore, we must adhere to them at all times. However, we would really like the opportunity to discuss this further with you. Customer feedback both positive and negative is really valuable and important to us as it helps us to improve the products and services we offer to our customers.
You can contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code. If you have contacted us regarding your concerns already please be assured we will be in touch as soon as possible.
Thank you,
Clare
Denplan
Antwoord van Denplan
Hi Diana,
Thank you for taking the time to share such positive feedback.
Ensuring a fast and smooth claims process is one of our top priorities, so your comments are greatly appreciated.
Best wishes,
Clare
Denplan
Easy to claim
Easy to claim. Prompt payment.
Definitely recommend 👌
17 december 2025
Review zonder uitnodiging
Antwoord van Denplan
Thank you for taking the time to leave us a five star review. It’s brilliant to hear how happy you are with with the ease and speed of our claims process.
It’s something we are always really focused on so it’s wonderful for us to hear our efforts are making a positive impact for our customers.
Thanks again,
Clare
Denplan
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