Double Second Reviews 93

I bought a jumpsuit, quality was excellent, fitted perfectly! I then wanted to exchange for another colour as the event I went to had a colour theme. The customer service was excellent, very quick and cheerful response.

My wife ordered a dress, she didn't even try it on as the fabric was awful and nothing like the photo. We tried to return it but they would not accept the return as athe "yellow security ribbon" was missing. We never even took the dress out of the bag?

Avoid this company! I ordered a dress through Debenhams on behalf of my mum, for a family wedding. She tried it on, it wasn't flattering, she put it straight back into the packaging and I sorted the return. She ended up wearing something she already had to the wedding but we got an email from Debenhams to say the company are rejecting the return as some yellow ribbon has been removed. Nothing was removed from the dress and it was put straight back into the packaging. This is either completely made up or the dress had no yellow ribbon on when it was received. She is now stuck with an unflattering dress that she won't wear. I would also avoid Debenhams, you think you are ordering from a reliable company but end up dealing with scam artists.
(In response to the companies response, I've since noticed that there seems to be a lot of 1 star reviews with similar stories about them not accepting legitimate returns. This is obviously a massive red flag to avoid this company. Unfortunately for me and probably many people, when ordering from a trusted name like Debenhams, you don't expect to be dealing with companies like this one.

Really great customer service, I had an issue with the return portal so I sent an email to customer care and received a reply less than 10 minutes later from Samantha with the help I needed to resolve my problem. Thank you!

I had been giving a bit or miss information from the Debenhams team in relation to the return and Samantha helped me right away with clear communication and clear corrections

I found it very difficult trying to use the Scan & Print Post Office system to generate a label even screen shot a photo to my daughter who did not understand it either
Very relieved to get a message from Customer Care who quickly and calmly took over and will put a label & Q R in my box. I excellent service at last

The item I ordered was sadly not suitable (nothing to do with quality or fit, I just didn't like it on me) however, I had some issues with the return process. Samantha in Customer Care was quick to reply and sent me a returns label to send the item back. 10 out of 10 for speed and efficiency.

I had a problem with returns mainly due to Debenhams not having a great system. I reached out to Double Second and Samantha was incredibly helpful and replied within the hour (despite it being out of business hours) with useful information instead of fobbing me off.

Great customer service by customer care. A lady called Samantha from start to finish was more than helpful and went above and beyond to help in every way she could ! Thank you ! 🤩

Samantha went above and beyond to help me sort a problem I was having creating a returns label, even stayed behind at work to solve the issue. Fantastic customer service.

Samantha was so helpful and worked really hard to solve my problem. She replied so quickly even though it was late in the evening! 😊😊

Quick response to query and helpful advice from Fadheela, thank you!

Easy to use website.great selection of clothes.
Sadly,the dress was too small so I used the return process.
This was also easy to use and no need to print a label.
Once the item was received back with Double Second, my return was dealt with speedily and efficiently.
I contacted customer services to ensure the return was being processed, and my enquiry was dealt with by Samantha. She responded quickly to my email and got it a sorted. Thank you Samantha.

Great quality dresses. They are my go to for occasion dresses and i always get so mamy nice compliments. True to size. Quick delivery

I recently ordered from Double Second London and I’m honestly so impressed. The fabric feels really premium and comfortable, and the designs are just beautiful, especially their floral dresses, which are so flattering and perfect for this season. Delivery was super quick too. Definitely a brand I’ll be ordering from again!

Ordered via Wallis, who were really bad dealing with a return problem (no customer service replies at all). Had to contact Double Second direct . They sorted the problem and were quick to help. I will order directly from Double Second next time!

I tried to set up a return from the double second website. I couldn’t complete it as the address kept appearing wrong. I emailed double second and quickly received an answer from Samantha who was very helpful and speedily resolved my problem. I was amazed at how quickly my problem was resolved. Usually it takes several days to get a reply. Thank you Samantha.

Quick response
Samantha was really helpful resolving the issue I had

Excellent service from Samantha sorting my order

Samantha has been so helpful with my return, above and beyond very much appreciated.