My wife ordered a dress, she didn't even try it on as the fabric was awful and nothing like the photo. We tried to return it but they would not accept the return as athe "yellow security ribbon" was m... Toon meer
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Lees wat reviewers zeggen
Really great customer service, I had an issue with the return portal so I sent an email to customer care and received a reply less than 10 minutes later from Samantha with the help I needed to resolve... Toon meer
Bedrijf heeft geantwoord
I found it very difficult trying to use the Scan & Print Post Office system to generate a label even screen shot a photo to my daughter who did not understand it either Very relieved to get a messag... Toon meer
Bedrijf heeft geantwoord
I bought a jumpsuit, quality was excellent, fitted perfectly! I then wanted to exchange for another colour as the event I went to had a colour theme. The customer service was excellent, very quick and... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Double Second, an exciting London based fashion brand. See our gorgeous collection of clothing perfect for all your fashion needs. Beginning in trendy Shoreditch, London, our small team is passionate about designing and developing exciting new collections for you to wear and love. Our ethical approach from start to end also means we only use audited factories ensuring workers that produce our goods are paid fairly and have a safe working environment. Our vision is not only to focus on design but quality of the fabrics we use, dedication to detail, the attention to fit and to make sure these all come with an affordable price tag. We not only want you to come away with the outfit of the season, but an outfit that will last beyond the season. We design clothes that make you feel glamorous, confident and most importantly comfortable.
Contactgegevens
Unit 4-5 Greenwich Centre Business Park, 53 Norman Road, SE10 9QF, London, Verenigd Koninkrijk
- customercare@doublesecond.com
- doublesecond.com
4,2
Goed
93 reviews
Heeft 84% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Very mixed experience
I ordered a pleated dress to wear to a friend's wedding. The dress was lovely and fitted well, however there was a sewing flaw at the side section of the pleats and was very noticeable. I contacted Double Second and they were happy for me to return the dress and I would receive a full refund.
I ordered a replacement dress and unfortunately this wasn't perfect either. There was puckering at the back at the bottom of the zip area. I was running out of time by this stage so just decided to keep the dress even though I wasn't satisfied.
Can't fault the customer service I received from Gabriella. She was very friendly, helpful and always responded quickly.
Overall, good customer service and lovely items of clothing but concerns about the quality in relation to the sewing.
26 juni 2023
Review zonder uitnodiging
Great Customer Service
Prompt, cheerful and efficient Customer Service. Much appreciated.
20 juli 2023
Review zonder uitnodiging
Lovely customer service
I brought three wrap dresses for a few weddings I have this summer. Unfortunately, one of the dresses was too small. When contacting Double Second, they agreed to exchange for a larger size despite it being a couple of days past the returns period.
When returning the dress they mentioned to me that there was a small makeup mark on the dress. Luckily the team managed to remove this for me and kindly made an exception for me so I was still able to exchange the dress.
22 juni 2023
Review zonder uitnodiging
5 bridesmaid dresses
I ordered 5 bridesmaid dresses in 2022 for my wedding next month July 2023. One of the bridesmaid changed size one month before the wedding and there were willing to do an exchange over a year later! Amazing customer service - very quick email replies.
4 juni 2023
Review zonder uitnodiging
Brilliant customer service
Brilliant customer service from this company. Ordered some culottes which unfortunately were out of stock in my size. I was contacted personally by Gabriella who offered an alternative size to try or a short wait until my size arrived. She was super helpful and kept me up to date with when they would be dispatched. Turned out to be a very short wait and I'm really pleased with the quality and look of them. Amazing to receive such care and attention from an online retailer.
22 mei 2023
Review zonder uitnodiging
Bought a couple of jumpers for when it…
Bought a couple of jumpers for when it gets cold, good price, arrived promptly and is really good quality. Definitely would buy again!
17 oktober 2022
Review zonder uitnodiging
Very Disappointed
Bought pleated dress for upcoming wedding. The side pleats are flat and the adjoining pleats are not sitting straight. Hung up for the pleats to “drop” into place, no luck, as it was now over 2 weeks and past return date I decided maybe my dry cleaner could “steam” into place , she advised me the pleat was wrong therefore couldn’t be correctly placed. I returned via SilkFred who advised me once they had received the dress I would get a full refund. Two days later DoubleSecond advised me the dress wasn’t faulty and have now returned it to me. With the back and side pleats terribly made I wouldn’t wear the dress as it is noticeable. Very disappointed.
3 augustus 2022
Review zonder uitnodiging
Questionable practices
I bought 1 dress in 2 different sizes, for a dinner dance, and thought I would try this manufacturer. When I got the dresses, by Royal Mail, I hung the dresses up and allowed them to hang for a couple of hours, before trying them on.
When I tried it on the bigger size, it fitted me better, in the front. NOT IN THE BACK. The stitching of the dress looked incorrect, and inappropriately placed.
Not what I was wanting for a dinner dance.
I informed the company, as well as the outlet I had ordered the dress from, and the response I got was hang it up or steam it. Therefore, I had decided to return the dresses, and wear another dress I had.
However 2 weeks later, I came home from work, to find another package from Double Second. It was the smaller dress, which had a stain on it, that I apparently made. Which I know I did not.
I decided to see what my options are, with an unbiased company, and they have tried to help me. I have emailed the outlet again to let them know I will be returning the dress. Which I did not stain, as I only wear makeup, and fake tan on special occasions, and the stain is near the inappropriate stitching, and is only on the outer layer of the dress.
But it is extremely worrying that this is the first review on TrustPilot about Double Second. I will update when I hear more.
2 mei 2022
Review zonder uitnodiging
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