Double Second Reviews 93

Purchased dresses for holidays, and my partner and I love them!

I’ve had a great experience with Double Second! The quality of the products is excellent — you can really tell there’s care and attention to detail in everything they make. The customer service was also super responsive and helpful, which made the whole process smooth and stress-free. It’s always refreshing to support a brand that combines creativity with great service. Highly recommend to anyone looking for something unique and thoughtfully made!

Purchased a few items as gift. All around happy with the product and service. Delivery was prompt.

I didn’t have a great experience dealing with Double Second due to their non-response to address an issue with a dress. Ultimately, I was horrified to learn their business runs on unpaid labour. Despite Double Second’s claim of having “an ethical approach from start to end”, at the time of writing this review, Double Second is advertising multiple unpaid vacancies on a known exploitative job board platform that allows companies like Double Second to advertise unpaid work in the fashion industry. An ethical approach from start to end? Yeah right!

Update 29/7 - Double Second have responded with lies and mistruths to this review. The pitiful excuse provided about their unpaid vacancies being "fully compliant with legal standards" is made-up garbage, and nothing more than exploitation with jazzy wording in an attempt to justify their twisted view of unpaid labour. At the time of this update, Double Second is still advertising multiple unpaid vacancies. Double Second is not ethical!

Absolute cowboys, tried on a brand new dress . Nasty cheap material , cheap (ordered through Silk Fred) received the dress back with some crappy photocopied note, saying I haven't met the criteria. No photo proof nothing..... looking at other reviews they do this alot. No one likes dishonest and businesses that act in a fraudulent way.Unlucky for them I am qualified in Law they are clearly not. Miss Yeomon Emily Cheung clearly you do not understand the laws of the UK .Look bad on Silk Fred too that they associate with this business. Currently you have been reported to Trading Standards and the Local Council within the borough of your "Fake registered office", also the Insolvency Service, the FCA and Action Fraud.
I have checked their business on companies house (see below)
Miss Yeomon Emily Cheung Active
Correspondence address
Unit 4 -5 Greenwich Centre Business Park, 53 Norman Road, Greenwich, London, England, SE10 9QF
Can't wait to receive the same fake response that you send to all the reviews on here which proves my point.

I ordered a jumpsuit via Debenhams and returned it in perfect condition without touching the ribbon and without having worn it. To my surprise, the clothing was returned to me a couple of days later with a note listing 6 generic reasons as to why they are unable to process my refund, one of the reasons being I should try the shoes on indoors. I ordered a jumpsuit! What has shoes got to do with the item. I will never be ordering from such a sham of a company again. Whoever is considering ordering from Double Second I strongly advise you don’t. Waste of time money and effort

Not a great company to order from. I returned an item that wasn't taken out of bag and they said I'd returned it with a stain on it so I could not be refunded.
I contacted them numerous times but they would not refund. So now stuck with a bill for a dress I don't want.

I had to get in touch with customer service regarding a problem I encountered with a beautiful dress I had ordered, the fault being my own. I have to say Isabel who dealt with my request was amazing and is a credit to the company. Thank you Isabel

Speedy, friendly & helpful replies

Amazing customer service from Isobel, I had a problem with my delivery but after emailing her it was resolved very quickly.

Amazing customer service from MInhee! This is an example of what good customer service should be like. We communicated via email, the replies we concise and clear. I cannot fault the returns process. I will definitely order from here again with the reassurance that if the product isn’t right I can return for a n exchange or refund that is made easy with the Fabtastic communication! Thank you minhee, keep being awesome it really does make the experience faultless.

Isabel in customer service has been amazing! There was a problem with my order and she went above and beyond to rectify the situation. She was prompt at responding to emails and was always very helpful! Thanks so much Isabel!

Beautiful jumpsuit. I had to exchange for a bigger size and Isabel couldn’t have been more helpful.

I hadn’t heard of this company before but will definitely buy from them again.

Thank you so much Isabel! X

I had an issue with the delivery of my item I ordered from double second. I payed for next day delivery which I did not get. Contacted Royal mail who was not helpful at all in anyway. I contacted a double Second directly they got back to me within a couple of hours assuring me they had dispatched my item. They would keep an eye on the delivery and offered me the delivery charge refund. Minhee was so hopefully keeping me up to date making sure I got the delivery charge back. Yes things go wrong puts what is done to put it right for me. My coat did arrive on the Saturday and not the Friday which I wanted it for my night out. I have wore it. Looks fab and is warm. Would recommend. Thank you so much Minhee for all your help and service. Ever got a problem please don't be afraid to contact double second who are really helpful. I would purchase items again in the future. Thanks again. Kind Regards

Absolutely loving my new dress! As a new mom, I recently had a special date night with my husband, and I ordered a stunning dress from Double Second. It fit like a dream, and the quality of the fabric is simply outstanding. I don’t usually write reviews, but I was so thrilled with how the dress hugged my figure and felt like it was from a high-end brand. Huge thanks to the team at Double Second!

Bought a couple of dresses for my partner, she absolutely loved them and they all fitted her perfectly. Excellent customer service as I needed them in short notice and they kept me informed after contacting them.

Amazing dresses. This will be my new go to brand for dresses!

My order from Double Second arrived a day earlier than promised. Unfortunately, the colour of the article of clothing did not suit me so I hand delivered my return parcel back to their office in Greenwich a few days later when I was greeted by Isabel, with whom I had previously communicated by e-mail regarding my return item. She was very efficient, resulting in me receiving my refund the very next day.

I really enjoyed a great support when I reported that the item was missing and a replacement was sent to me in no time. That mean so much to me! Good company! Great customer service!!!

I bought two winter jackets for my daughter and a beautiful red dress & a pant for my daughter-in-law. Sizes were perfect for both of them and they really loved the items. The red dress was absolutely stunning. Lovely collection of clothing and great customer service! Well done Double Second 👍🏽
Tammy W