Downtown Stores Reviews 

We were looking for a new sofa and we found the perfect Saddler at Downtown at Grantham. The staff were very helpful. The sofa was delivered and was well protected against the weather and transport. 2 gentleman carried it in, despite being a tight fit (well done guys).

Great offer on the Hypnos mattress we bought and such helpful customer service when we queried as to the mattress being the same as our other one. We were kept well informed with the delivery and the delivery drivers were professional too

Quick efficient pleasant service

We popped in to take a look and what a place!. We were served by Elizabeth in the sofa department and she was lovely. She left us to peruse the items and when we decided the sofa we wanted Elizabeth couldn’t have been more helpful. She was very helpful and explained everything clearly. A lovely lady and a delight to have been served by her.

Great duvet good thing is the measurement is actually a superking which I purchased I have now bought 2 duvets from other retailer which were only king size measurements despite purchasing superking and Debenhams did not want to know about the issue so quality is always with Downtown no matter what you buy and the collection service was efficient too and friendly. Very pleased with the item and service

The operators were very polite and helpful, they had good knowledge of the item I was purchasing.

Very helpful at Boston downtown, always polite and friendly, got my bed today it’s fabulous, the staff are always helpful here in every department cannot fault them , two men bought it this morning , they were nice guys respected our property

Excellent from the store to the delivery. Friendly quick efficient. The cafe instore is outstanding to. Well done.

After some issues with the original delivery, which were swiftly dealt with by the Downtown team, the replacement sideboard was delivered by Kevin and Reuben who were friendly, polite and extremely helpful. They unpacked and positioned the sideboard correctly for us. We are very happy with the new furniture and the service we received from Downtown.

Apart from the long wait for production and then a further 1 week delivery delay everything else was fine thanks

Very Disappointed.
Waited 5 months for the sofa.
No updates within 5 months .
Went to the store in Grantham where ordered to ask if it was still ordered .
Then an email stating rest of payment or no sofa . First communication in 5 months .
Payed , delivery within 3 days as already item arrived , email said they would ring day before for slot .
No phone call !!!!.
Turned up and box was open !.
Thought after 5 months sofa made in uk
Box stated from China !
Will not order again.

I have enjoyed a pleasant and personal service on purchasing an item of furniture recently.
I'm delighted not only with the goods themselves but also with the buying experience, the support generally and topped off with the two really-helpful delivery guys

IN THE HOT WEATHER SOME FANS JUST DON'T DO IT. NICE PACKAGE AND GREAT FAN

Was asked to fit carpet in the afternoon turned up at 10.30 . Unable to open one of the two doors fitted up to . This used to be dealt with by fitters included in fitting or extra cost . Worth considering offering this again as some customers aren’t capable of dealing with it.

Good clothing, easy delivery

Very helpful salesman. No pressure to buy. Everything clearly explained.

Absolutely love our new rug great quality

Found the items we wanted on a good offer on Downtown. They communicated about shipping and two of the items were delivered well packaged. They look good and we are anticipating the final item once it’s back in stock.

What we found unique was we could walk into the store and buy 2 sofas and have them delivered within days. Most other retailers you are waiting weeks

Ordered a rug on-line which arrived quickly and well packaged. However when I put it in my lounge I decided I had made a mistake with my colour choice. I called Downtown to enquire if I could bring it back to store and exchange for different colour. Everyone I spoke to was extremely friendly and helpful and I was advised I could exchange at store. Once at store, the representatives in the carpet/rug department were also friendly and helpful, nothing was too much trouble. A very pleasant experience and easy, trouble-free exchange. Would definitely recommend Downtown and will be back for future purchases! Thanks very much 😊