EasyJet Reviews 

Unser Flug wurde zunächst immer wieder verschoben bis er schlussendlich Storniert wurde.
Infos gab es keine.
Erst als der Flug storniert war, kam über den Lautsprecher die Ansage man müsse über die App einen anderen Flug suchen.
Leider blieb das ohne Erfolg und wir sind nach 5 Stunden Flughafen wieder nachhause.
Hoffen jetzt das die Rückerstattung wenigstens Funktioniert.

À fuir !
Honte à easyJet.
Vol annulé 2h avàt le décollage, aucune solution de remplacement trouvée et nous avons été livrés à nous même à l’aeroport. Nous avôs été obligés de payer 3 nuits d’hôtel supplémentaires, des taxis et un nouveau billet d’avion pour pouvoir rentrer.
Nous avons envoyé toutes les factures, mais easyJet refuse malgré tout de rembourser l’intégralité des frais, contrairement à sa propre politique.
Sans parler des jours de travail perdus et du stress occasionné.
EasyJet n’assume pas les conséquences et ne respecte ses engagements, c’est inadmissible.
Une expérience catastrophique et un service client déplorable.

Very disappointing experience with easyJet and its customer service.

My flight from Djerba–Zarzis (DJE) to Geneva (GVA) was delayed by more than 3 hours. Despite this significant delay, easyJet refused compensation by claiming that the flight was not covered by the applicable rules.

This response feels like an attempt to avoid responsibility by playing with legal interpretations. Switzerland is aligned with European passenger protection rules, and airlines operating from Switzerland should respect the principles of passenger rights and provide clear, transparent explanations.

What is even more frustrating is receiving a generic response stating that delays are "outside our control" without providing any specific justification or evidence for this particular flight.

Passengers deserve transparency, fair treatment, and respect for their rights — not automated answers designed to close complaints.

I hope easyJet will improve its handling of passenger claims and adopt a more customer-focused approach.

After multiple call emails chats, easyjet don't care about their mistakes.

I am writing to file a formal and official complaint regarding a series of unacceptable incidents involving your French-speaking customer hotline. These actions led to an erroneous booking being made under the direct instructions of your own staff, causing a significant loss of time and considerable stress.

1. Initial Incident and Agent Error On May 29, 2026, I contacted your support line to add my 3-year-old son to my initial booking X. Since this operation cannot be completed online (as a child must be linked to an existing adult booking), I specified that we are both EasyJet Plus members.

Your agent was unable to validate my son's EasyJet Plus number, refusing to acknowledge that the system was likely blocking due to an accent in his name (even though I have successfully booked 6 flights this way this year). More seriously, your representative explicitly instructed me to bypass the system by purchasing an adult ticket (18+) for my 3-year-old child on your website, assuring me that he would remain on the line to manually correct the age in the system once the transaction went through.

I therefore completed booking Y under his direct supervision. As soon as the payment was validated, the agent realized his mistake, mumbled something out loud without muting his microphone, then immediately placed me on mute and left me waiting in total silence for 5 minutes, forcing me to hang up.

2. Chronology of a Disastrous Customer Service Experience What followed was an appalling sequence of phone calls (all times in Swiss time), unfulfilled promises, and highly unprofessional behavior:

29.05.2026 at 13:59 (28 min 30 s) | +33 9 77 40 77 68: The initial incident described above.

29.05.2026 at 14h28 (15 min 51 s) | +33 9 77 40 77 68: A new agent describes their colleague's mistake as a "serious error", puts me on hold, mutes the microphone, and forces me to hang up.

29.05.2026 at 14:44 (14 min 16 s) | +351 21 122 22 14: Call to the Portuguese support line. Faultless 5-star service: the agent finds a temporary workaround to manually note the details in the flight manifest.

29.05.2026 at 14:58 (19 min 20 s) | +33 9 77 40 77 68: I am assured of the severity of the situation, told that a manager will review the call recording, and promised a callback later that day.

29.05.2026 at 17:32 (11 min 59 s) | +33 9 77 40 77 68: Still no contact. Promised a resolution within 24 hours.

31.05.2026 at 08:17 (42 min 56 s) | +33 9 77 40 77 68: Told that no manager is available and promised a call on Monday. Realizing the total inefficiency of your support team and knowing the issue would not be resolved properly by your services, I had to take matters into my own hands, firmly insist on a solution, and demand the addition to the booking, even though it meant paying again to fix your company's failures. (In addition, multiple live chat interactions occurred during the week, with agents claiming they would handle the case personally within 48 hours).

08.06.2026 at 17:11 (12 min 19 s) | +33 9 77 40 77 68: I am informed that the case was never escalated as a priority. The agent guarantees a resolution within a maximum of 3 days.

12.06.2026 at 09:49 (9 min 20 s) | +33 9 77 40 77 68: Still no update. Following my justified insistence, the agent claims she cannot help and deliberately hangs up on me.

For your information, I have spent 800 CHF on three EasyJet Plus memberships and have booked more than 25 flights (including return trips and multiple passengers) over a single year. Given this level of incompetence and the contempt shown by your customer service, I am genuinely questioning why I should continue spending my money with your airline.

And still ongoing ongoing ongoing with no feedbakck.

Nie wieder ! ! ! Sassen 3h im Flugzeug zum starten. Abgeflogen sind wir nie und sassen ohne Info, ohne Unterstützung um Mitternacht am Airport. Entschädigkng gab es nie.

Easyjet cancelled our return flight from Berlin to Manchester about 90 minutes before it was due to leave. No reason given, no employees at the airport to assist and no support offered through customer services or online. We had to book an hotel for our party of 5 at 22:00 hours. When we spoke to customer services in the morning we were told there were no flights from Berlin that day. We were advised to book with any other company and get ourselves home and claim for any costs incurred. They basically washed their hands of us and said get yourself home. All of us had to put in holidays from our jobs and inform our families of our situation
ABSOLUTELY APPALLING FROM EASYJET. IF YOU DECIDE TO GO WITH THEM JUST HOPE YOUR FLIGHT DOESN'T GET CANCELLED AND YOU HAVE PLENTY OF MONEY TO SORT IT OUT. THEN KEEP YOUR FINGERS CROSSED THEY HONOUR THEIR T &Cs AND REFUND OUR £2500 COSTS INCURRED.
We could only get flights from Munich after a 4 hour train journey from Berlin...with EasyJet!!!

Wenn Sie Glück haben, werden Sie mit Easyjet von A nach B transportiert, das wars. Wenn irgendwas Schiefläuft, wie z.B. bei mir der Flug kurzfristig storniert wurde, ist diese Firma der absolute Horror.

Man ist komplett auf sich alleine gestellt, am Flughafen Berlin ist kein einziger Easyjet-Mitarbeiter, niemand ist zuständig, sogar das Callcenter hatte geschlossen.
Wenn man dann mühsam irgendwelche Kontaktmöglichkeiten findet, erhält man Antworten mit einer noreply-Adresse, im Livechat wartet man minutenlang in einer Warteschleife. Easyjet ist meines Erachtens ist das arroganteste Unternehmen, das ich kenne. Ich rate wirklich allen Menschen von dieser Firma ab.

Les consignes des bagages cabines déclarent la possibilité d’embarquer en bagage cabine 100ml de liquide. Rien est indiqué concernant les grammes.
Or, la douane décide de jeter deux pots de miels neufs avec écrit sur le pot « 250 g » en me disant, je cite « c’est quand même du liquide ».
Les consignes easyjet sont ainsi trompeuses puisqu’il ne faut pas se fier à l’étiquette mais à l’interprétation que peut avoir la douane. Il s’agirait d’indiquer aux clients la quantité de grammes acceptables dans les bagages cabines afin d’éviter de jeter tout et n’importe quoi sans raison. C’est inadmissible.

EasyJet a modifié notre vol aller Bordeaux-Marrakech de 6 heures (17h25 → 11h25), rendant le voyage impossible. Malgré le Règlement européen CE 261/2004 qui nous donne clairement droit au remboursement intégral, la compagnie refuse depuis des semaines.
Au fil des contacts : un agent qui clôture le chat sans solution, un autre qui se moque de nous au téléphone et raccroche, des promesses de rappel jamais tenues, des agents condescendants qui répètent comme des robots "c'est notre politique".
Leurs propres agents ont confirmé par écrit 3 modifications de vol à leur initiative. Leur réponse ? Un geste commercial partiel sans valeur.
Dossier transmis au Centre Européen des Consommateurs (réf. ECCFR-133422) et signalement DGCCRF déposé.
À chaque problème, EasyJet mise sur l'épuisement du client. Ne les laissez pas gagner.

Kunne jeg give 0 stjerner ville det være at foretrække, havde booket billet gennem 3 part men kunne ikke få mit boardingpas, ringede til EasyJet 2 gange, dårligt talende engelsk og de lagde på til sidst. Ringede til 3 part de kunne hjælpe mig…

EasyJet - katastophale Fluggesellschaft!
Unser Flug am 28.08.2025 von Basel nach Palma wurde ohne Informationen einfach so, 10 Min vor dem Boarding, annulliert. Danach - NICHTS!! Keine Untersützung, keine Kontaktmöglichkeiten, wir wurden alleine gelassen. Daraufhin haben wir umgebucht (Swiss), ein Transfer nach Zürich organisiert, eine zusätzliche Hotelnacht gebucht, und dazu hatten wir noch Mehrkosten.
Entschädigung durch EasyJet? Vergesst es, liebe Leser!
Ich und meine Frau werden NIE WIEDER mit EasyJet fliegen! Und ich werde überall negative Posts setzen. Das geht einfach so nicht!
NIE MEHR EasyJet!!

EasyJet is unreliable.

They canceled our flight to Gran Canaria for no reason, They did not tell us why. We booked very early and had to fly on specific dates because of a cruise. Naturally, it was a lot of stress because we had to book new flights, but not with EasyJet, because they didn't have flights on the exact dates., which we booked before.

This is the mail we received:

1. Switch to another flight for free

You can switch to another flight to the same destination for free. If there are no direct flights available on your original route, you can also search for flights to or from nearby airports within the same country.

2. You can get a voucher for the full value of your booking

Vouchers are valid for 12 months from the date of issue and give you the flexibility to book travel anywhere on our network.

3. You can get a refund for the full value of your booking

Refunds will be paid to the account you made the booking with. We're processing refund requests within 7 days, and they may take a few extra days to come through to your bank account.

The easiest and quickest way to choose the option you'd like is by logging into your booking using our mobile app or through Manage Bookings on our website.

We did ask for compensation, but Easylet says:
After reviewing your file, I can confirm that you have opted for a refund following the cancellation. Our policy is that once a refund or voucher is chosen, customers are no longer traveling with easyJet and are therefore not eligible for reimbursement for accommodation, alternative transportation, or other related costs.

So you can see it’s very easy for easyjet to cancel flight and nobody gets compensation, of course we want our money in return and no vouchers. Easyjet didn’t offer us accommodation or whatever!
Easyjet has all the security and the customer is left empty-handed and with a lot of stress.
EASYJET ITS COST US €300 EXTRA AND YOU DON’T CARE.

EASYJET IS UNRELIABLE!!!!

EasyJet était pour moi la top compagnie et je suis une grande voyageuse. Gentils, sympa, rarement de retards (ça peut arriver à tout le monde), magnifique rapport qualité-prix, hyper réactifs et facile à contacter et surtout tellement à l'écoute. Et puis là, c'est le désastre. Impossible d'avoir des reinsegnements, difficile de les contacter, personnel incompétent, agressif et sans aucun respect qui répond depuis le Maroc. Mauvaise gestion des leurs dossiers, promesses pas réspectées. J'espère que la désorganisation actuelle dans leur service clients à terre, ne soit pas le miroir de leur gestion de leur vols....

I would give a no star option if this was possible. We boarded our easyJet flight from Bristol to Antalya full of excitement for our family holiday. Instead, we spent five hours stuck on the aircraft before the flight was finally cancelled.

The reasons for the delay kept changing and included:
• Around 40 minutes of air traffic control restrictions (understandable and outside easyJet’s control).
• A technical fault with the aircraft door not closing properly.
• Crew running out of permitted working hours due to delays.
• Cabin crew sickness during the delay.
• An unresolved issue preventing the aircraft from being released for pushback.

All of these problems combined left us sitting on the plane for hours, only to be told the flight would not operate at all.

During the long wait, no food was offered (in fact requests were declined) — the only refreshment was warm water. This fell far below the legal duty of care airlines owe to passengers during major delays.

To make matters worse, both my daughters have severe nut allergies, yet towards the end of the delay, passengers were openly eating nuts on board. No precautions were made by the crew, which caused me extreme anxiety given the health risks in a confined cabin.

In the end, our holiday was completely ruined. easyJet has since refused to compensate us, even though the majority of the delay was due to reasons well within their control (technical faults, staff shortages, sickness).
I am also £500 worth of Tesco Vouchers down, as EasyJet have failed to return my credit, despite numerous emails, to which I have had no response.

I am now escalating my case beyond easyJet because the way we were treated was unacceptable — both in terms of the delay itself and the total lack of care for passengers’ welfare and safety.

EasyJet hat seine eigenen Maßangaben und macht sich ein Sport draus die Leute extra bezahlen zu lassen. Passt gut auf und bucht lieber schon mal vorher extra Gepäck dazu!!
Dazu kommt das unfreundliche Personal, das einem direkt erstmal die Reise ruiniert, auf die man sich doch so freut.
Werde in Zukunft lieber etwas mehr zahlen als noch einmal mit EasyJet zu fliegen.

Tissu de la poussette déchiré, base du siège auto cassé, on nous dit à l’aéroport de remplir le formulaire en ligne et aucune réponse et le cas est clôturé, malgré les messages toujours pas de réponse. En voyageant avec Swiss nous n’avons pas eu de problème.

Impossible de faire une réclamation, formulaire qui fonctionne pas et quand on appelle " on s occupe pas de ça " ...
Nous sommes rentrés donc e..gros on a pris vos sous maintenant on s'en fou ....

EasyJet Holiday refuse de rembourser l'acompte de la réservation suite à sa décision d'annuler le vol prévu pour un séjour à Lanzarote du 07 au 18/01/2026. Dossier 0170392545. Le contact du 05/07/25 au tel 0977407770 à 14h55 nous a envoyé balader. impossible de poser une réclamation sur leur site internet. Soyez très méfiant avec EasyJet Holiday, ils vous prennent pour un pigeon.

Flug palma - basel 2 x!!!!! annuliert, erst bei anwesenheit der passagiere. Beim ersten flug sogar nach boarding. Null information über weiteres vorgehen, gepäck?? Unterkunft, da ersatzflug erst am nächsten tag?? Dann unterkunft mit kakerlaken, ersatzflug abflug erst als verspätet angegeben nach verlangter ckeckin-zeit auf flughafen, nochmals um 1.10 std nach hinten verschoben, dann info, dass crew gesucht werde🙈, nann info, dass die ingenieure noch tests durchfühen und schlussendlich wurde der flug annuliert, dies erst um 0.30 uhr definitiv. Hinweis auf möglichkeit bei einer anderen flughesellschaft zu buchen oder am nächsten tag um 13.00 zurückzufliegen.

Katastrophal, ganz sicher nie nie mehr😡

Je reviens ver vous après votre réponse à mon avis.
Numéro de réservation
K8Z514C VOL 4705 NANTES-NICE LE 1JUIN 2025.
J'espère tout au moins avoir de votre part le remboursement des billets non utilisés .