Product came in good time and as ordered, quality seems pretty good for a geotechnical fabric. I will reserve judgement once it has been tested in wet conditions. Would use this company again.
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Terram T1000 is first class and whilst I appreciate it being supplied in shorter practical widths, the 1.5m width provided was cut from the centre of a 4.5m roll with varying angled cuts each end (ap... Toon meer
I used the message contact first and this was very good to use. As I thought I needed the membrane early, Easymerchant contacted their despatch department and they actually pushed the order through qu... Toon meer
EasyMerchant = "easy to deal with". A great range of size offerings in Geotextiles, enabling you to buy the exact size you need, rather than wasting unwanted or unused left overs, from a huge sheet t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
For builders, contractors and tradesmen in the construction industry who can not afford delays in receiving critical goods. EasyMerchant guarantees you get the products you need, on time to finish your project without delays or cost over-runs. We stock a complete range of drainage, ducting and building plastics, that are accurately picked and quickly shipped so that you can finish your projects on time, every time.
EasyMerchant Limited
Geschreven door het bedrijf
- The easiest way to order pipework systems and building materials direct to the building site.
- Here at EasyMerchant we believe in the so called “Service Triangle”. For anyone hasn’t heard of this before, it’s the connection between price, product and service. Our customers tell us that these are the three key factors that if met, wins their repeat business. Unfortunately, this would appear to have been lost on some of the other internet merchants out there, and the internet is full of cheap products, cheap staff, and an even cheaper delivery service. Here at EasyMerchant Limited we use our years of industry experience to optimise the entire process. We use our long standing connections with industry leaders to create an unbreakable network geared solely for your satisfaction.
The highest rated online drainage merchant in the UK!
We understand that customer service is the single most important business aspect and our mission is to impress every single customer.
Fast and accurate free shipping for all orders over £120!
Contactgegevens
Unit 2, 18 Bridle Close, Finedon Road Industrial Estate, NN8 4RN, Wellingborough, Verenigd Koninkrijk
- 01371850120
- sales@easymerchant.co.uk
- easymerchant.co.uk
4,7
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Good and professional service.
Good customer service to resolve a small issue regarding availability. Quick delivery which was well organised and on time. All products of a high standard and as expected.
I would recommend and I would use again.
10 februari 2025
Antwoord van EasyMerchant Limited
Hi Casper,
Thanks for your great review! We’re really pleased we could sort out the availability issue for you and that everything arrived quickly and as expected. It’s fantastic to hear you'd recommend us and would order again - we truly appreciate your support!
Kind regards,
The EasyMerchant Team
Antwoord van EasyMerchant Limited
Hi there,
Thanks for your review! We appreciate your support and hope to help you again in the future!
Kind regards,
The EasyMerchant Team
Antwoord van EasyMerchant Limited
Hi Nick,
Thanks for your review! We’re glad to hear your order arrived on time and that the delivery driver brought a bit of extra cheer to your day. We appreciate your support and hope to help you again soon!
Kind regards,
The EasyMerchant Team
Fantastic Service and product
Fantastic Service and product—I shopped around and found EM competitively priced for the geotextile. What clinched the deal was the free P&P. The order process was simple, and the product was delivered within days. I will be using EM again.
30 januari 2025
Antwoord van EasyMerchant Limited
Hi Simon,
Thanks for your fantastic review! We're so pleased that the free P&P helped seal the deal. It’s great to hear that everything went smoothly for you. We really appreciate your support and look forward to helping you again!
Kind regards,
The EasyMerchant Team
Good experience with this company but…
Good experience with this company but the only thing that let our experience down was the courier who didn’t turn up on the day they said would be delivering it and so we had to wait until the following day! But this is not EasyMerchants fault at all and we would definitely order from them again
18 januari 2025
Antwoord van EasyMerchant Limited
Hi Mandyann,
Thanks for your review! We're really glad you had a good experience with us, though we're sorry to hear the courier let you down. We know how frustrating it can be when deliveries don’t arrive as expected, but we really appreciate your patience. It’s great to hear you’d order from us again, we’d love to help with your next project!
All the best,
The EasyMerchant Team
Direct debit set up without my consent
I placed an order for some barrier netting (with which I was happy) via EasyMerchant's website & had to pay via Paypal as they couldn't take card payments over the phone and the 2FA wasn't working. (That was my bank's problem.)
Only this week I found out, purely by chance while on the phone to my bank, that a direct debit had been set up, WITHOUT my knowledge or permission, for Paypal to take money from my account twice per year & send it to EasyMerchant. I cannot say whether the error was down to Paypal or to EasyMerchant at this time.
EasyMerchant are looking into this; I'll update my review when they've been able to tell me how this occurred.
17 januari 2025
Antwoord van EasyMerchant Limited
Hi Matt.
I believe there must be some mistake on your end. We do not offer any subscription service, we do not (and have no way of) setting up any direct debits, and certainly would not be taking any money out of your account, without you placing the order yourself. We do not store any payment details.
I will give you a call to discuss.
Kind regards.
Nathan.
EDIT: Hey Mattt, thanks for updating the review. We did email over the proof of the paypal transaction to you today showing all the details of the transaction. As mentioned on the phone, it's impossible for us to set up a direct debit with you, we don't have systems to do this as we have no need.
Paypal confirmed with me over the phone that it's just a standard payment, with no issues showing and for the correct amount, all as detailed in the transaction details I've emailed to you.
Also as mentioned on the phone, it's possible that you've clicked to use Paypal's "pay in three" option, but that would be on your end, via Paypal, and I can't check that from our end as we would only receive one normal payment anyway (as sent in the transaction history). As mentioned, the PayPal representative advised me to ask you to call them if you have any concerns.
To reiterate - we certainly have not set up any kind of direct debit with you, and we have only taken one payment from you at the time of order for the value on the invoice.
Kind regards.
Nathan.
After I placed my order and paid…
After I placed my order and paid realised 24 hrs later I had missed off 2 bits rang them up and it was sorted I paid and it all arrived in the original order no extra cost for the 2 bits I had missed off
17 januari 2025
Antwoord van EasyMerchant Limited
Hi Stephen,
We're really pleased we could sort that out for you so smoothly! We always aim to provide great service, and it's fantastic to hear that everything arrived together without any extra hassle!
Kind regards,
The EasyMerchant Team
Very pleased with service and will use…
Very pleased with service and will use this company again.
27 januari 2025
Antwoord van EasyMerchant Limited
Hi Juliet,
Thank you for your kind words! We truly appreciate your support and look forward to assisting you in the future.
Kind regards,
The EasyMerchant Team
Great experience I needed my order for…
Great experience I needed my order for a specific job and they pulled out all the stops to make here on time
24 januari 2025
Antwoord van EasyMerchant Limited
Hi Leigh,
We're so glad to hear you had a great experience with us! Ensuring your order arrived on time for your job was our priority, and we're happy we could make it happen. Thanks for your support!
Kind regards,
The EasyMerchant Team
Geotextile membrane for driveway
Am doing my driveway and needed some Geotex to separate sub base from really soft clay soil. Delivery was quick and the product is very good quality for a good price. Will order again from EasyMerchant.
19 januari 2025
Antwoord van EasyMerchant Limited
Hi Simon,
Thank you for your great review! We're pleased to hear that our Geotextile worked well for your project and that you were happy with everything. We really appreciate your support and look forward to serving you again in the future!
Kind regards,
The EasyMerchant Team
Antwoord van EasyMerchant Limited
Thanks for your review, Michael! We're glad everything went smoothly with your order.
Kind regards
The EasyMerchant Team
Antwoord van EasyMerchant Limited
Thank you, Justin! We're thrilled you were happy with the service. Looking forward to serving you again!
Kind regards
The EasyMerchant Team
Ordered Tarram T1000 membrane
Ordered Tarram T1000 membrane, dispatch was a little slow but once it was dispatched, received next day, so was alright for me.
20 januari 2025
Antwoord van EasyMerchant Limited
Thank you for your feedback, Azra. We’re glad the delivery worked out in the end! We'll keep working on improving our dispatch times and hope to serve you even better next time.
Many thanks
The EasyMerchant Team
Antwoord van EasyMerchant Limited
Thank you for your kind words, Mariusz! We're delighted everything went smoothly with your order. We look forward to your next visit!
Kind regards
The EasyMerchant Team
Antwoord van EasyMerchant Limited
Thank you for your recommendation, Pawel! It means a lot to us, and we’re glad you had a great experience. We hope to serve you again soon!
Kind regards
The EasyMerchant Team
Antwoord van EasyMerchant Limited
Hi Michael, we're thrilled to hear everything went smoothly for you. We look forward to assisting you again in the future!
Many thanks
The EasyMerchant Team
Ordered a roll of Terram they never…
Ordered a roll of Terram they never delivered it and still haven’t refunded either that was in October it’s now January, they ignore emails.
9 oktober 2024
Antwoord van EasyMerchant Limited
Sorry Steve. Just looked into this and I can see that our staff had obviously taken your call, I can see they had emailed DX and were waiting for a response. We never got a response and it must have been forgotten. I can't see any emails from you. When an item we've sent out doesn't arrive with the customer, we do have to chase the courier for an answer before we can issue a refund. It usually only takes a few hours. Otherwise what ends up happening is we refund the customer, then the courier delivers it later that day or the next day usually, and we've lost both the product and the money. In this case I guess we didn't get a response and it was forgotten.
Sorry about this! But we're always available on 01371 850 120. Please just give us a call and remind us. We're only human and things do happen but we're trying our absolute best. Just a gentle nudge would have been enough to remind us and get this sorted for you.
Kind regards.
Nathan.
Antwoord van EasyMerchant Limited
Thank you for your review, Steve! We're happy to hear you appreciated our communication and speedy delivery. We’re here whenever you need us!
Kind regards
The EasyMerchant team
Antwoord van EasyMerchant Limited
Thanks Aaron! It's great to know you found our service fast and efficient.
Many thanks
The EasyMerchant team
Would be the normal 5 stars but the…
Would be the normal 5 stars but the latest delivery was not what was ordered on one item.
30 december 2024
Antwoord van EasyMerchant Limited
Hi Michael, thank you for your feedback and for bringing this to our attention. We're sorry about the mix-up with your latest delivery and will strive to ensure it doesn’t happen again. We appreciate your understanding and look forward to providing the 5-star service you deserve next time!
Many thanks
The EasyMerchant Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.