I used the message contact first and this was very good to use. As I thought I needed the membrane early, Easymerchant contacted their despatch department and they actually pushed the order through qu... Toon meer
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Lees wat reviewers zeggen
Terram T1000 is first class and whilst I appreciate it being supplied in shorter practical widths, the 1.5m width provided was cut from the centre of a 4.5m roll with varying angled cuts each end (ap... Toon meer
EasyMerchant = "easy to deal with". A great range of size offerings in Geotextiles, enabling you to buy the exact size you need, rather than wasting unwanted or unused left overs, from a huge sheet t... Toon meer
Bedrijf heeft geantwoord
I ordered Terram and managed to have EasyMerchant deliver it to the wrong address...! No problem, as EM found it at the DHL depot and returned it to my correct address. This is my second EM order for... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
For builders, contractors and tradesmen in the construction industry who can not afford delays in receiving critical goods. EasyMerchant guarantees you get the products you need, on time to finish your project without delays or cost over-runs. We stock a complete range of drainage, ducting and building plastics, that are accurately picked and quickly shipped so that you can finish your projects on time, every time.
EasyMerchant Limited
Geschreven door het bedrijf
- The easiest way to order pipework systems and building materials direct to the building site.
- Here at EasyMerchant we believe in the so called “Service Triangle”. For anyone hasn’t heard of this before, it’s the connection between price, product and service. Our customers tell us that these are the three key factors that if met, wins their repeat business. Unfortunately, this would appear to have been lost on some of the other internet merchants out there, and the internet is full of cheap products, cheap staff, and an even cheaper delivery service. Here at EasyMerchant Limited we use our years of industry experience to optimise the entire process. We use our long standing connections with industry leaders to create an unbreakable network geared solely for your satisfaction.
The highest rated online drainage merchant in the UK!
We understand that customer service is the single most important business aspect and our mission is to impress every single customer.
Fast and accurate free shipping for all orders over £120!
Contactgegevens
Unit 2, 18 Bridle Close, Finedon Road Industrial Estate, NN8 4RN, Wellingborough, Verenigd Koninkrijk
- 01371850120
- sales@easymerchant.co.uk
- easymerchant.co.uk
4,7
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
What can I say
What can I say? Everything perfect?
Good customer service with friendly staff, products were spot-on and delivered on time—-well done.
I own two businesses. I know that some people just call it a job but then you get the exceptional people who do actually work for the company -well done to your staff.
Regards, JM property
24 februari 2025
Antwoord van EasyMerchant Limited
Hi Jeff,
What a fantastic review! We’re so pleased everything was spot on, from the products to the delivery and customer service. It really means a lot to hear your kind words about our team - we’re lucky to have such a dedicated crew! Thanks for your support, and we’d love to help you again in the future.
Kind regards,
The EasyMerchant Team 🚀
Antwoord van EasyMerchant Limited
Hi Christian,
Thanks for your feedback! It’s great to hear you found the website easy to use and that your order arrived quickly. We really appreciate your support and hope to help you again soon!
Kind regards,
The EasyMerchant Team
Great company to do business with👍
3 maart 2025
Antwoord van EasyMerchant Limited
Hi Dilwyn,
Thanks for your review! We’re really pleased to hear you’ve had a great experience with us. We appreciate your support and look forward to helping you again!
Kind regards,
The EasyMerchant Team 👍
Very happy with service
Everything about my order was easy and went smoothly. On receipt of my order one tiny item was missing but this was resolved very promptly and to my satisfaction. I shall certainly consider using this company for any future needs. Recommended
26 februari 2025
Antwoord van EasyMerchant Limited
Hi Rab,
Thanks for your kind review! We’re so glad to hear your order went smoothly and that we could quickly sort out the missing item for you. It’s great to know you’d consider using us again—we’d love to help with anything you need in the future! Really appreciate the recommendation.
Kind regards,
The EasyMerchant Team 😊
Antwoord van EasyMerchant Limited
Hi Ray,
Thanks for your review! We’re glad everything went smoothly and that you were happy with the pricing. We appreciate your support and hope to help you again soon!
Kind regards,
The EasyMerchant Team
Accurate products description and good order turnaround time
The website was good/accurate at describing the product. The order itself was turned around and delivered quickly within a couple of working days
10 februari 2025
Antwoord van EasyMerchant Limited
Hi David,
Thanks for your feedback! We’re really pleased you found the website accurate and easy to use, and that your order was delivered quickly. We appreciate your support and hope to help you again in the future!
Kind regards,
The EasyMerchant Team
Great product, fast delivery
21 februari 2025
Antwoord van EasyMerchant Limited
Hi there,
Thanks for your review! We’re delighted to hear you were happy with both the product and the speedy delivery. We appreciate your support and look forward to serving you again!
Kind regards,
The EasyMerchant Team
Antwoord van EasyMerchant Limited
Hi there,
Thank you for your kind words! We’re really pleased you had an excellent experience with us. We appreciate your support and hope to help you again in the future!
Kind regards,
The EasyMerchant Team
Cost effective and delivered quickly
18 februari 2025
Antwoord van EasyMerchant Limited
Hi Pauly,
Thanks for your feedback! We’re glad you found us cost-effective and that your order arrived quickly. We appreciate your support and hope to help you again soon!
Kind regards,
The EasyMerchant Team
Antwoord van EasyMerchant Limited
Hi Michael,
Thanks for your review! It’s great to hear you’re a returning customer and still happy with the product and delivery. We appreciate your support and look forward to helping you again!
Kind regards,
The EasyMerchant Team
Ordered, paid and then they cancelled.
I ordered, paid for and anticipated delivery of some flexible pipe.
Next thing I know they have cancelled the order without any explanation.
Left me having to find and reorder a substitute from another supplier.
I guess it is what it is.
3 februari 2025
Antwoord van EasyMerchant Limited
Hey Kevin!
I called and spoke to you on Feb 11th and explained that you're outside of our standard delivery areas and that we unfortunately can't ship the coil to the highlands. You asked me to refund the item and I refunded it straight away.
We won't allow payment to be taken via the website until the person placing the order has read and accepted the delivery information, within it has a colour coded map of the areas we deliver to.
We work really hard for our 5* reputation, so it's really hurtful for us when we see a 1* review through no fault of our own :(
If you wouldn't mind editing it, I'd really appreciate it.
Kind regards.
Nathan.
Perfect customer service
I received a damaged item, a small component of my order. Easy Merchant support were on it straightaway and I had a replacement the next day. Fab experience overall, communication was friendly and timely and the products are exactly as described and of good quality.
14 februari 2025
Antwoord van EasyMerchant Limited
Hi Ruth,
Thanks for your great review! We're sorry to hear that a part of your order arrived damaged, but we're really glad our team could sort it out quickly for you. It’s fantastic to hear you had a fab experience overall and that you were happy with the communication and product quality. We really appreciate your support and hope to help you again in the future!
Kind regards,
The EasyMerchant Team 😊
Quick and easy to deal with
14 februari 2025
Antwoord van EasyMerchant Limited
Good morning,
Thanks for your review! We're glad you found us quick and easy to deal with. We appreciate your support and hope to help you again soon!
Kind regards,
The EasyMerchant Team 😊
Antwoord van EasyMerchant Limited
Thanks Karen!
Kind regards
The EasyMerchant Team
Purchase of Teram drive lining material…
Very helpful informative staff at the end of the phone,made it easy and stressful. I am a 79yrs young female and was dubious about buying a product I had no knowledge of,the guy on the phone helped advised and made it easy and with humour,also the website was informative too.
31 januari 2025
Antwoord van EasyMerchant Limited
Hi June,
Thank you for your lovely review! We're so pleased to hear that we could make the process easy and stress-free for you. It’s great to know we helped you feel confident in your purchase. We really appreciate your kind words and hope to help you again in the future!
Kind regards,
The EasyMerchant Team 😊
Fast efficient delivery
10 februari 2025
Antwoord van EasyMerchant Limited
Hi there,
Thanks for your review! We're glad to hear you were happy with the fast and efficient delivery. We appreciate your support and hope to help you again soon!
Kind regards,
The EasyMerchant Team
Good and professional service.
Good customer service to resolve a small issue regarding availability. Quick delivery which was well organised and on time. All products of a high standard and as expected.
I would recommend and I would use again.
10 februari 2025
Antwoord van EasyMerchant Limited
Hi Casper,
Thanks for your great review! We’re really pleased we could sort out the availability issue for you and that everything arrived quickly and as expected. It’s fantastic to hear you'd recommend us and would order again - we truly appreciate your support!
Kind regards,
The EasyMerchant Team
Antwoord van EasyMerchant Limited
Hi there,
Thanks for your review! We appreciate your support and hope to help you again in the future!
Kind regards,
The EasyMerchant Team
Antwoord van EasyMerchant Limited
Hi Nick,
Thanks for your review! We’re glad to hear your order arrived on time and that the delivery driver brought a bit of extra cheer to your day. We appreciate your support and hope to help you again soon!
Kind regards,
The EasyMerchant Team
Fantastic Service and product
Fantastic Service and product—I shopped around and found EM competitively priced for the geotextile. What clinched the deal was the free P&P. The order process was simple, and the product was delivered within days. I will be using EM again.
30 januari 2025
Antwoord van EasyMerchant Limited
Hi Simon,
Thanks for your fantastic review! We're so pleased that the free P&P helped seal the deal. It’s great to hear that everything went smoothly for you. We really appreciate your support and look forward to helping you again!
Kind regards,
The EasyMerchant Team
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