Eaziglide customer service were very Quick and efficient in resolving an issue with our casserole pan. Over a 2 year period the non stick had come off in the centre and they sent us out a new one once... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The product is brilliant. Used to fry different things successfully and the surface feels tough even when I accidentally scraped a metal fork into it as I was serving. The finish looks like it will la... Toon meer
Bedrijf heeft geantwoord
Quick easy ordering service and arrived well.packaged. And Eaziglide use ParcelForce as opposed to one of those fly by night couriers. So all was good. The quality of the frying pan was amazing and it... Toon meer
The pan was great but despite careful use and following the long list of instructions the bottom has bowed so it spins on the induction hob whilst cooking. Sadly I did not keep receipt or register pr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Aanrechtwinkel
- ook in
- Kookwinkel
Geschreven door het bedrijf
At Eaziglide, we aim to make your kitchen experience effortless. Our premium range of non-stick kitchenware includes frying pans, saucepans, grill pans, baking trays, and more, all meticulously designed to fulfil your cooking needs. Proudly designed in Great Britain, our products are available through John Lewis or directly on the Eaziglide website. If you're an existing customer with any questions, just email us, and our team will be glad to assist you.
Contactgegevens
Imperial, Whiteacres, Whetstone, LE8 6BB, Leicester , Verenigd Koninkrijk
- 0116 286 7000
- reception@imperialgb.com
- eaziglide.com
4,6
Uitstekend
537 reviews
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Easiglide has the best customer service…
Easiglide has the best customer service and I had a very respectful and helpful experience with them
4 november 2025
Antwoord van Eaziglide
Hi Rogayeh,
Thank you for your review. We’re delighted to hear you had a respectful and helpful experience with our team.
Your kind words mean a great deal to us.
The Eaziglide Team
Highly recommended …
I bought 2 Eaziglide cupcake trays in preparation for Christmas day Yorkshire puddings! They were competitively priced compared to some major retailers and were delivered promptly. I am currently replacing all my pots and pans with Eaziglide Neverstick as they are so brilliant. Strong and really are Neverstick.
4 november 2025
Antwoord van Eaziglide
Hi Carolyn,
Thank you for your review. We’re delighted to hear you’re pleased with your cupcake trays and that they arrived promptly.
It’s fantastic to know you’re replacing your cookware with our Eaziglide products and finding it strong and truly non-stick.
We hope your Christmas Day Yorkshire puddings were delicious, which we’re sure they were.
The Eaziglide Team
Poor experience
Warranty process a little laborious. Phots requested which I sent, however photos do not show a handle load sending at the rivets. Waste of my time. I sent a video and warranty was accepted.
You shipped the package and delivery attempted 05/11. It’s now 11/11. Reason? Parcelforce. I checked today wondering where the package was. Tracking shows attempted delivery however no card through door, no SMS or email. Useless. Apparently the package is at a post office. Change your courier - Parcelforce are one of the worst. Not a very good experience.
5 november 2025
Antwoord van Eaziglide
Hi James,
We’re sorry to hear you were disappointed with your experience and appreciate you taking the time to share your feedback.
We understand a replacement was sent and received, and we hope it arrived safely and is now meeting your expectations.
Kind regards,
The Eaziglide Team
Antwoord van Eaziglide
Hi David,
Thank you for your review. We’re so pleased to hear you were happy with our service.
Thank you for choosing Eaziglide.
The Eaziglide Team
Amazing Company
Amazing Company!
We had some issues with a set from a wedding present from 5 years ago. They were amazing and replaced them even though we had no proof of purchase (wedding gift). Love the pans. Love the company!
24 oktober 2025
Antwoord van Eaziglide
Hi Jonnie,
Thank you for your amazing review. We are so pleased we could help resolve the issue for you and get everything sorted.
It is wonderful to hear you love both the pans and the company. That truly means a lot to us.
The Eaziglide Team
Five star customer service
I was having a problem with my easziglide saucepans there were stains on the inside of them which would not come off .
I contacted there customer service team via email and Victoria was the Customer Service Controller that was allocated to the case and after a couple of very pleasant emails and photos I sent in , I must say the out come was extremely positive.
Thank you Victoria you’re star ⭐
27 oktober 2025
Review zonder uitnodiging
Antwoord van Eaziglide
Hi Thomas,
Thank you for your review. We’re pleased you contacted us and that Victoria was able to assist you in resolving the issue with your saucepans.
It’s lovely to hear the outcome was a positive one, and we will be sure to pass your kind comments on to her.
Thank you for choosing Eaziglide.
The Eaziglide Team
Victoria was very helpful in dealing…
Victoria was very helpful in dealing with the pan with which we had a problem and arranged a replacement and delivery free of charge.
Thank you Victoria
30 oktober 2025
Review zonder uitnodiging
Antwoord van Eaziglide
Thank you for your kind review. We’re so pleased Victoria was able to help resolve the issue and arrange a replacement for you.
We’ll be sure to pass your thanks on to her.
The Eaziglide Team
Excellent customer service
The customer service team are excellent. Very responsive and fair in their approach.
Would definitely recommend them as a great company to deal with.
29 oktober 2025
Antwoord van Eaziglide
Hi Jackie,
Thank you for your review. We’re delighted to hear you found our Customer Service team responsive and fair.
Your recommendation means a great deal to us, and we’re so pleased you had a positive experience.
The Eaziglide Team
Thank you to Eaziglide for listening to…
Thank you to Eaziglide for listening to the issues that we had and offering a generous solution. It was much appreciated.
31 oktober 2025
Review zonder uitnodiging
Antwoord van Eaziglide
Hi Lucy,
Thank you for your review. We’re pleased we were able to listen and provide a solution that you were happy with.
Your feedback is greatly appreciated.
The Eaziglide Team
30cm Lid
This was bought for our Easiglide 30cm pan. The lid is very high quality and is a snug fit on the pan. Excellent!
24 oktober 2025
Antwoord van Eaziglide
Hi Paul,
Thank you for your review. We’re so pleased to hear the 30cm lid fits perfectly and that you’re happy with the quality.
Thank you for choosing Eaziglide.
The Eaziglide Team
issue with a relatively new pan!
I had an issue with a relatively new pan, I contacted customer service and from the start to the finish with my new pan arriving quickly as a replacement I couldn’t be happier. the service was excellent, great customer service skills and communication, the staff were great on email and efficient and now I have a shiny new pan, I would highly recommend them and their pans, great service. The packaging was eco but super robust so very pleased all round.
29 oktober 2025
Review zonder uitnodiging
Antwoord van Eaziglide
Hi Rosy,
Thank you for your review. We’re sorry you experienced an issue initially, but we’re delighted to hear our team was able to resolve it quickly and efficiently for you.
It’s great to know you were happy with the communication, service and packaging, and that you’re now enjoying your new pan.
We truly appreciate your recommendation.
The Eaziglide Team
Excellent customer service
We purchased an Eaziglide frying pan about 7 or 8 years ago from John Lewis. It worked great but recently the handle came loose and part of the plastic that connected the handle to the pan broke off. I emailed a few photos and explanation to Eaziglide expecting that this wouldn’t be covered by the lifetime guarantee. I also didn’t have the original receipt.
To my pleasant surprise, I received an email back indicating that they would ship a replacement pan to me ASAP. They further explained that the replacement had a new handle design which will avoid this problem again in the future. We received the pan today at home and it’s great. I couldn’t be more pleased with the customer service and how the company honored its guarantee.
Well done to Eaziglide. We will be buying from them again.
29 oktober 2025
Review zonder uitnodiging
Antwoord van Eaziglide
Hi Joel,
Thank you for your review. It’s great to hear you were pleased with the updated handle design and that your replacement pan arrived safely.
Supporting our customers long term is exactly what we aim to do, so it’s great to know you were happy with the outcome.
We really appreciate your kind words and are so pleased you had a positive experience with us.
The Eaziglide Team
Antwoord van Eaziglide
Thank you for your review. We’re so pleased to hear you’re happy with the quality of your wok and the customer service you received.
We hope you continue to enjoy cooking with Eaziglide.
The Eaziglide Team
Antwoord van Eaziglide
Thank you for your great review. We’re so pleased to hear you found ordering easy, your delivery was prompt, and that you’re happy with the product.
We appreciate you choosing Eaziglide.
The Eaziglide Team
Efficient and friendly
Efficient and friendly. First class service.
Thank you - I will be recommending this company.
16 oktober 2025
Antwoord van Eaziglide
Hi Sue,
Thank you for your review. We’re delighted to hear you found our service efficient and friendly.
Your recommendation means a great deal to us.
The Eaziglide Team
victoria was extremely helpful …
victoria was extremely helpful respoded very quickly on all occassions , very very happy with the outcome thank you
16 oktober 2025
Review zonder uitnodiging
Antwoord van Eaziglide
Hi Chris,
Thank you for your review. We’re delighted to hear Victoria was so helpful and responded quickly throughout.
It’s great to know you’re very happy with the outcome. We’ll be sure to pass your thanks on to her.
The Eaziglide Team
The pans are great
The pans are great. Very easy to clean and don't stick.
I have one I bought a few years ago that is still in great condition. That is why I bought this pan set and cleared out my old pans.
They arrived quickly.
2 oktober 2025
Antwoord van Eaziglide
Hi Elaine,
Thank you for your review. We’re so pleased to hear you’ve been happy with your pan over the years and that it’s still going strong.
It’s great to know you’ve now upgraded to a full set and that they arrived quickly. We hope you continue to enjoy cooking with them.
The Eaziglide Team
Great pans!
26 augustus 2025
Antwoord van Eaziglide
Hi Gail,
Thank you for your review.
We’re so pleased to hear you’re happy with your pans.
The Eaziglide Team
Guarantee honoured
The guarantee was honoured with no hesitation when the coating started to break away after 7 years of use. Excellent customer service.
Brilliant performance, we have four of the 28cm low casserole pans in our family.
10 oktober 2025
Review zonder uitnodiging
Antwoord van Eaziglide
Hi John,
Thank you for your review. We’re so pleased we could honour the guarantee for you and that you were happy with the service provided.
It’s fantastic to hear our 28cm shallow casseroles are such a favourite in your family. We truly appreciate your continued support and are delighted they’ve been performing so well for you over the years.
The Eaziglide Team
Eaziglide honoured its lifetime guarantee
Eaziglide replaced our frying pan under its warranty without quibble, honouring their lifetime guarantee. This was agreed very quickly but the replacement pan was rather slow to arrive.
30 september 2025
Antwoord van Eaziglide
Hi Jonathan,
Thank you for your review. We’re pleased we were able to honour the lifetime guarantee and arrange a replacement for you.
We apologise that the replacement took longer to arrive than expected and appreciate your patience while it was being delivered.
Thank you for choosing Eaziglide.
The Eaziglide Team
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