Eaziglide customer service were very Quick and efficient in resolving an issue with our casserole pan. Over a 2 year period the non stick had come off in the centre and they sent us out a new one once... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The product is brilliant. Used to fry different things successfully and the surface feels tough even when I accidentally scraped a metal fork into it as I was serving. The finish looks like it will la... Toon meer
Bedrijf heeft geantwoord
Quick easy ordering service and arrived well.packaged. And Eaziglide use ParcelForce as opposed to one of those fly by night couriers. So all was good. The quality of the frying pan was amazing and it... Toon meer
The pan was great but despite careful use and following the long list of instructions the bottom has bowed so it spins on the induction hob whilst cooking. Sadly I did not keep receipt or register pr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Aanrechtwinkel
- ook in
- Kookwinkel
Geschreven door het bedrijf
At Eaziglide, we aim to make your kitchen experience effortless. Our premium range of non-stick kitchenware includes frying pans, saucepans, grill pans, baking trays, and more, all meticulously designed to fulfil your cooking needs. Proudly designed in Great Britain, our products are available through John Lewis or directly on the Eaziglide website. If you're an existing customer with any questions, just email us, and our team will be glad to assist you.
Contactgegevens
Imperial, Whiteacres, Whetstone, LE8 6BB, Leicester , Verenigd Koninkrijk
- 0116 286 7000
- reception@imperialgb.com
- eaziglide.com
4,6
Uitstekend
537 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Quick and hassle free replacement of faulty pan
Having had a problem with the non-stick surface of our frying pan, Eaziglide were very quick to review our photos of the pan and to offer a replacement. Just a bit slow sending the replacement pan.
24 september 2025
Review zonder uitnodiging
Antwoord van Eaziglide
Hi Jonathan,
Thank you for your review. We’re pleased we were able to review your claim quickly and arrange a replacement for you.
We apologise that the dispatch of the replacement was a little slower than expected and appreciate your patience.
Thank you for choosing Eaziglide.
The Eaziglide Team
Inadequate packaging.
I have a number of Eaziglide products, which I love, so had no hesitation in ordering a deep casserole.
The parcel arrived on time but looked distinctly battered. On inspection I noted it was in an already used box, which was not big enough for the diameter of the casserole, which was inserted at an angle so that the lid had slipped partially off. Although protected top & bottom with packing, there was no protection at the sides to prevent the damage that had ultimately occurred.
There is no form of contact other than email with the inevitable slow response times.
I said I wanted to return the item for all a full refund and was then expected to arrange my own shipping at my expense.
I’m sorry to say that that’s the last time I buy direct from this company.
26 augustus 2025
Antwoord van Eaziglide
Hi Ian,
We’re very sorry to hear about your experience and the condition your order arrived in. This is certainly not the standard we aim to provide.
We believe this matter has now been resolved and that a full refund was issued. We apologise again for the inconvenience caused and appreciate you bringing this to our attention, as it helps us review our packing processes.
Kind regards,
The Eaziglide Team
Antwoord van Eaziglide
Hi Mr Davies,
Thank you for your review. We’re pleased to hear your order arrived quickly and was well packed.
We hope you are enjoying your purchase.
The Eaziglide Team
lifetime guarantee claim
this was a lifetime guarantee claim. I had my original receipt, sent you photos of my pan and you sent me a new one very quickly- I was impressed and my new pan is brilliant- thank you!
4 september 2025
Antwoord van Eaziglide
Thank you for your review. We’re so pleased we could assist with your lifetime guarantee claim and get your replacement to you quickly.
It’s great to hear you’re enjoying your new pan, and we hope you shop with us again in the future.
The Eaziglide Team
Great service and great pan
4 september 2025
Antwoord van Eaziglide
Hi Mike,
Thank you for your review. We’re so pleased to hear you’re happy with both our service and your pan.
We hope you enjoy cooking with it for many years to come.
The Eaziglide Team
Replacement Steamer Set
The finish started to come off my Neverstick2 20cm 3 tier steamer set. I contacted Eaziglide and after sending a few photographs they are sending me a replacement.
8 september 2024
Review zonder uitnodiging
Antwoord van Eaziglide
Hi Janet,
Thank you for your review. We’re sorry to hear you experienced an issue with your steamer set, but we’re pleased we were able to arrange a replacement for you.
We hope you’re enjoying your Neverstick2 3 tier steamer set and that it has proved to be the perfect kitchen tool.
The Eaziglide Team
Great customer service by Victoria
Victoria quickly responded with polite and helpful information. Further photo’s were requested and quickly processed by the company resulting in a replacement being ordered and despatched.
Great customer service, I will buy your superb products again.
Thank you.
8 september 2025
Review zonder uitnodiging
Antwoord van Eaziglide
Thank you for your review. We’re delighted to hear Victoria was able to assist you promptly and that everything was resolved smoothly.
It’s great to know you’re happy with both the service and our products. We truly appreciate your support and look forward to welcoming you back again.
The Eaziglide Team
Antwoord van Eaziglide
Thank you for your review. We’re so pleased to hear you found our team polite and efficient.
We really appreciate your support.
The Eaziglide Team
Quality products easy to clean
Good website, great selection of products & very quick delivery. Quality excellent, robust & much less greasy chips when cooking oven chips. Easy to clean.
26 augustus 2025
Antwoord van Eaziglide
Hi Julia,
Thank you for your review. We’re so pleased to hear you found the website easy to use and that your order arrived quickly.
It’s great to know you’re happy with the quality and easy clean performance, and that you’re seeing great results when cooking.
Thank you for choosing Eaziglide.
The Eaziglide Team
Great pans great customer service will…
Great pans great customer service will happily buy from again
26 augustus 2025
Antwoord van Eaziglide
Hi Aaron,
Thank you for your review. We’re so pleased to hear you’re happy with both your pans and the service you received.
We look forward to welcoming you back again in the future.
The Eaziglide Team
Antwoord van Eaziglide
Hi Sue,
Thank you for your review. We’re so pleased to hear you’re happy with the capacity of your product and that you would recommend it.
We really appreciate your support.
The Eaziglide Team
Wok - great CS
The team sent 2 replacements as the first work received had chips on the edges. The first replacement received the wok was dented. Customer service team assured that a qc will be done before the next item was sent. Second item arrived with chips on the edges larger then the chips on first work received.
Update: After 3 replacements we finally have one free from defects. Customer service team has been great, just hope for better QC from delivery team in the future
21 augustus 2025
Antwoord van Eaziglide
Hi Sidaarth,
Thank you for updating your review. We’re very sorry for the repeated issues you experienced and appreciate your patience while we worked to get this resolved.
We’re pleased that you now have a wok free from defects, and we’re glad that our Customer Service team were helpful throughout the process. Your feedback regarding quality control and dispatch has been noted and will be shared internally to help us improve.
Thank you again for your patience and for choosing Eaziglide.
The Eaziglide Team
Very efficient and quick service
Very efficient and quick service, pleased with pan but had not realised the tiny frying pan is not compatible with induction hobs.
18 augustus 2025
Antwoord van Eaziglide
Thank you for your review. We’re so pleased you were happy with the service and that you’re enjoying your pan.
We do provide hob compatibility details on our website and packaging, but we’re sorry if this was not as clear as it could have been. We truly appreciate your feedback and will take it on board.
Thank you for choosing Eaziglide.
The Eaziglide Team
Excellent pans!
Bought the easi glide 3 wok, it's worth the extra money as the non stick is excellent! We also have the 5 pan set for many years and they are all still in excellent condition. I would definitely recommend washing by had as any non stick pan cannot handle the heat in a dishwasher. Overall excellent!
18 augustus 2025
Antwoord van Eaziglide
Hi Nick,
Thank you for your review. We’re delighted to hear you’re enjoying your Neverstick 3 wok and that your 5 pan set is still in excellent condition after many years.
You’re absolutely right, while the pans are dishwasher safe when used correctly, we do recommend hand washing in warm soapy water to help prolong the Neverstick coating.
We really appreciate your recommendation and your support.
The Eaziglide Team
My order hasn’t arrived
15 augustus 2025
Eaziglide so far is non-stick
Eaziglide so far is non-stick. It is new and will wait to see if is still non-stick after a year of use.
12 augustus 2025
Very kindly replaced my damaged product…
Very kindly replaced my damaged product thank you!
5 augustus 2025
Delighted with my Eaziglide saucepan
Delighted with my Eaziglide saucepan. I love the range.
11 augustus 2025
The delivery was painful
Really pleased with the product but the delivery was quite painful. I had no notification that the parcel was being delivered and unfortunately I was not in. A card was left through the letter box but was unreadable. Eventually I arranged for it to be delivered the next day and had to wait in until it was delivered.
4 augustus 2025
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.