We now have an air source heat pump, replacing an old central heating system. Theo and Christian the installers worked for hours to make everything work well. Very impressed by their efforts. Ewan wor... Toon meer
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Customer service absolutely appalling- once they take your deposit you’re constantly chasing them for updates. Tried to make us spend money on equipment which should have been covered by them and when... Toon meer
Bedrijf heeft geantwoord
I made the leap into solar and battery and I have to say how impressed I was with Andy and Omar who came to do the installation. It was very straightforward dealing with the office who were incredibly... Toon meer
Bedrijf heeft geantwoord
People turned up on time, worked cleanly and courteously. I had numerous queries during the buildup to the installation, all of them were dealt with promptly via emails. Program was kept to despite... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Eco Greenenergy Solutions ltd have been trading since 2009 in the renewables and electrical sector. Eco Greenenergy Solutions Ltd, our aim is working with our customers to have a full satisfaction and fulfil all needs in getting energy bills reduce to an acceptable amount. We aim to reduce your gas and electric bills by more than half and let our customers get paid for any energy export back to the grid, with smart export guarantee (SEG) and Boiler Upgrade Scheme (BUS) free initial consultation, proposal, system design, guarantees provided, after sales care. Solar PV, Battery Storage, Thermodynamic, Air Source Heat Pump, electric car charge points, eco save electric radiators.
Contactgegevens
Unit 30 Woodside Industrial Estate, CM16 6LJ, Epping Essex, Verenigd Koninkrijk
- 0800 111 4805
- info@egesolutionsltd.co.uk
- egesolutionsltd.co.uk
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Technical installation seems good but tech support not helpful
Technical installation seems good and generally neat though some cable covers would improve the look. Seems to work pretty well now I’ve switched to Octopus and awaiting our first bill to see how it goes in terms of ££. Support post installation not great and I had to go to the manufacturer Growatt to get settings changed which can’t be right. No simple manual left with us so had to hunt google and talk to Growatt for help. This isn’t good as the installer should ensure customers have full briefing and paperwork and they themselves can set it up to meet customer preferences.

Antwoord van Eco Greenenergy Solutions Group Ltd
Friendly efficient installers
Friendly, tidy efficient installers. Panels working well.

Antwoord van Eco Greenenergy Solutions Group Ltd
Very satisfied customer
The installation was carried on time and at the quoted price, the work was carried out to a very high standard and left clean and tidy.
The chaps who carried out the installation were very customer friendly and kept us informed what was happening, first class engineers with very good office backup.

Antwoord van Eco Greenenergy Solutions Group Ltd
Unnecessarily stressful
The initial install was very poor. There were loose wires left trailing over the roof; they had not taken the most practical, sensible or best looking route to the inverter; and the inside work was messy. "Solar Together" customer service said they could not help. I contacted the company directly. After much chasing they grudgingly agreed to send a second and different team. Despite cheerful office support at Eco Greenenergy Solutions the experience was stressful and unsatisfactory.

Antwoord van Eco Greenenergy Solutions Group Ltd
The after sales service was very prompt…
The after sales service was very prompt and professional

Antwoord van Eco Greenenergy Solutions Group Ltd
Generally the experience was very good
Generally the experience was very good. However there were a few breakages during the work but these were all repaired without question

Antwoord van Eco Greenenergy Solutions Group Ltd
Good installation with friendly and…
Good installation with friendly and efficient service. System handover documentation poor with component leaflets but no overall system manual.

Antwoord van Eco Greenenergy Solutions Group Ltd
quick install and good support
They installed quickly and gave good information and support. However, they did not install the anti-bird netting, then their installers lied adamant that they had completed it and I had to go up to the roof to photograph that they hadn’t in order to get them to come back and complete.

Antwoord van Eco Greenenergy Solutions Group Ltd
Excellent service and installation
All questions answered promptly with confidence. Price agreed. Installation agreed quickly and went with no hiccups or problems. Superb at guiding through the paperwork. No hesitation in recommending, in fact I already have.

Antwoord van Eco Greenenergy Solutions Group Ltd
I was very satisfied with all aspects of the service
There communication was excellent. The installation was completed to a high standard and my Solar and Heat Pump use has been really good

Antwoord van Eco Greenenergy Solutions Group Ltd
Ewan and his team installed my solar…
Ewan and his team installed my solar panels and provided me with invaluable advice. I had a issue with the bird netting that was resolved quickly.

Antwoord van Eco Greenenergy Solutions Group Ltd
Solar and Heat Pump installations
I was introduced to Eco Greenenergy Solutions through the Solar Together scheme. They installed 14 panels on the house and 10 on the garage roofs plus inverters and batteries in October 2022.I had some issues with the initial installation and Ewan and his team were quick to address these to my satisfaction.The system has all worked well since installation.
On the strength of this work, I had an air source heat pump and vented cylinder installed in April 2023. As a retro-fit in a large house this was a complex project. The installers kept disruption to a minimum and the quality of their work could not have been better. This system is also working well.

Antwoord van Eco Greenenergy Solutions Group Ltd
The initial sales person was very good…
The initial sales person was very good and honest, the fitting was very efficient and quick and the system works very well. The only negative is the after sales isn't very good, hard to get a reply to e mails and phone calls.

Antwoord van Eco Greenenergy Solutions Group Ltd
Great installation and post-install support
Ego Greenenergy Solutions installed my solar panels, inverter and batteries at the beginning of the year. After having an issue they came out almost immediately, rectified the fault and showed me how to prevent issues in future. Really pleased with both the professional installation and the follow up support.

Antwoord van Eco Greenenergy Solutions Group Ltd

Antwoord van Eco Greenenergy Solutions Group Ltd
Great
Efficient, knowledgable and even managed to get me installed so I could start saving money earlier than originally planned!

Antwoord van Eco Greenenergy Solutions Group Ltd
The backup support was good
The backup support was good. Had some issues with the installation but when highlighted were fixed asap.

Antwoord van Eco Greenenergy Solutions Group Ltd
DO NOT GET INVOLVED IN THIS COMPANY…
DO NOT GET INVOLVED IN THIS COMPANY scroll down thru reviews you will see I am not alone in being the victim of Ewan McNeil's abuse. His response (as ' site manager' sales rep' MD' and 'complaints manager' was to position himself as a victim: no apology, no complaints resolved. Therefore this company are now under investigation by independent organisations re: breaches in compliance; while dealing with me they broke H&S (their sub-contractors looked me in the eye and told me the scaffold was not high enough but when Ewan arrived climbed on my high pitch roof without safety gear) ; ICO/GDPR (emailed details of 54+customers to all 54 customers) FSA regulations & contract. the customer support at best was and operational was an email with a a pdf attachment; I have a recording of Ewan McNeil telling me the guys on the roof were not qualified (the company website states "our installers are all qualified and trained". this is not evidenced and statements therefore breach web advertising. I did not choose this company I enrolled via 'SolarTogether' a scam that promises group buying discount. I'm happy to share the spec involved - retail market cost is cheaper than invoiced. DO NOT GET INVOLVED WITH THIS COMPANY - the stress is not worth it!
this company should not say i am happy with the installation because i am not problems with the system were not resolved.

Antwoord van Eco Greenenergy Solutions Group Ltd
Had solar panels and heat pump…
Had solar panels and heat pump installed. The solar through the Solar Together programme through local council tender, but we were so impressed with our initial survey and help to complete all the necessary permissions etc we also went for the heat pump from them.
All done professionally and with good communication throughout. Works done efficiently and by friendly workman who engaged with us as customers and left us feeling we made a great choice.

Antwoord van Eco Greenenergy Solutions Group Ltd
Be careful when dealing with Eco Greenenergy…
After 7 years of reluctance to operate the installed system and after loss of energy production all these years, Ecogreenenergy sent a technician and repaired the fault. Now the system started to store and export power. Something I long asked for but was met with denials.
More is needed to be done including issuance of a certificate that the system is working properly and under warranty, also the EPS has to function as it is not connected.
My orignial review will change to positive once the required repairs are complete.
"In 2017 Eco Greenenergy Solutions Ltd installed a complete Solax system with 18 large solar panels, at our property in Hayes, Middx. The system never worked properly. No power generated from the panels reached the property, and the EPS cable was never installed The fully loaded two batteries never discharge more than 5% at night.
In 2021, after strong exchanges, they rewired the panels admitting that the installation was faulty. Yet, they refused to certificate their work and went as far as to deny that they were the providers of the system albeit the payment of £7,500 pounds went into their company account, not in cash. The hybrid inverter installed was not recognized by Solax as theirs. £7,500 have been wasted because of their twisted trading, but I will pursue the matter with the authorities until everything is put in order.
Mr. McNeil, rather than addressing the problem, is resorting to making threats against me exceeding going to court.
I strongly discourage dealing with them. I will be happy to go to court as things will then be sorted out legally.

Antwoord van Eco Greenenergy Solutions Group Ltd
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