Emergency Hero Reviews 

Quick response, kept updated about progress, friendly and cheerful service. Thanks Paul King.

Excellent service from Emergency Hero. Very quick response and the engineer arrived on time. The problem was diagnosed and fixed professionally with great attention to detail. Friendly, reliable and efficient service. Highly recommend Emergency Hero to anyone needing urgent plumbing help.

Good service from the plumber sutti but for the price I paid i would have not expected to wait 4 hours and for the repair to be a temporary fix. Now the original issue is worse than it was before. For paying £360 I'd expect it to be sorted

Paul King was prompt, on time and efficient. Will book again if any issues.

Initial contact with guy who booked the call seemed professional and thorough - opted for next day service as £150 cheaper. They took the money from my account straightaway, despite telling me they wouldn't. Yes, someone did come to look at the problem (very pleasant young man), half-diagnosed it (as subsequently found out), went away and then as 4 days later I had heard nothing but problem not fixed, I chased, took 24 hours to respond, apologized for not sending a quote. Quite clear they didn't want to do the job too small probably - happy to take the exorbitant fee just to turn up and spend an hour though. I found a local guy who turned up today within half an hour completed the diagnosis, changed parts fixed the issue all within an hour and charged me a fraction of what Emergency hero charged, he also said they'd ripped me off - definitely not heroes in my book and would never use again.

Brilliant! I must confess I was a bit worried at first when they asked for my card details, not being familiar with the company or service, but the person on the phone was very patient and helpful, explained how the payment wouldn't really go through until after the service was done, and he went out of his way to get me the best price and service. The electrician showed up within the next two hours and he was professional and friendly, went out of his way to make sure everything was safe and working. Would definitely recommend!

My 82‑year‑old mother, who lives alone, contacted your company because the cistern on her toilet was not working — the water was continuously hissing and the toilet would not flush. As this occurred on a Saturday, a plumber attended and simply turned off the water supply. No repair was carried out, yet she was charged £270.
Four days later, after speaking directly with the plumber, I was informed that a further £140 would be required to return and replace the flush mechanism. Since the initial visit, I have had to handle all communication because my mother does not understand what she is being charged for beyond a vague reference to a “call‑out and hourly fee.” At no point was she made aware that the job would require an additional charge or that the repair itself had not been included.
To summarise: a vulnerable customer was charged £270 without being told what work was required, what the charges covered, or what outstanding repairs were still needed. When I contacted Emergency Heros, I was told that everything was “transparent and in order,” despite the fact that my mother is now £270 out of pocket and her toilet remains in the exact same condition as when she first called for help.
This experience feels deeply unethical and resembles a scam operation

Paul king and the fella who answered phone (so sorry I forgot your name in my panic ) he took my details make it quick and painless shortly after Paul king called from phone call to engineer coming was less than 30 mins found out it wasn't a gas leak and he told us what we needed and got us a quote and kept in touch couldn't ask for a better service from both of them

Paul King is an exceptional tradesman and extremely knowledgeable! Paul always looks out for his clients and treats them with the respect and dignity that they deserve! Paul is on hand to answer any questions that you may have, and is exceptionally professional throughout the process!
Paul’s prices are flawlessly reasonable and work is completed to the very highest standard within the set timeframe agreed.
Would absolutely recommend Paul to anyone looking for an experienced individual within this trade.
Cannot fault Paul at all. Extremely happy with services provided!😊

Libby was fantastic. Great response in our time of need. Thank you

Paul King came in a very timely manner, very quickly diagnosed the problem, which he advised me was due to the water pressure at my property. He advised me that I would need to contact my water supplier, which I did in his presence. He stayed with me to speak to the water board himself in order to get a fast response. Lovely, friendly and chatty guy, and very helpful. A* service, thank you

Amazing service , reliable came out to fix our problem
With in 2 hours . All fixed now in Bridlington .

The engineer, Paul, from R.E.T plumbing & heating gas engineer, was very professional and hard working. He installed our new boiler and explained how to use the WiFi interface very competently. I would happily recommend him to work for anyone I know. Emergency Hero definitely sent us one of their best.

Excellent service from Paul King, had a leaking boiler and after ringing round and not having any luck found these online. Came round within an hour and explained what had happened, fixed the problem for us and we ended up booking him for a new boiler to be fitted a few day's later. Again turned up on time and did a absolutely brilliant job. Clean and tidy after, was so pleased with his work. Lovely guy you won't be disappointed with his excellent service. Highly recommend 👌

Good. Would recommend

I returned home from holiday to find the house freezing and no hot water, our Worcester Bosch boiler was not working and hadnt worked for a few days by the look of it. I tried my local heating engineer however he was tied up for a few days, i searched google and found this company. I looked at them and checked that they had engineers, i carried on searching for someone local but was then rung my Emergency Hero. I was wary but desperate. The caller stated they had 5 engineers waiting and could be with me within 2 hrs to get the heating fixed however the cost was going to be £480, this was t 3.15pm i agreed as we were getting desperate by now. I paid the money and about 45 minutes later i was rung by another company who told me thet they would be attending butthe engineer was on another job about 40 miles away and would attend as soon as he could. The engineer eventually arrived at 7.50pm, he diagnosed the fault as a fan replacement and would have to order the part. I have no issue with the engineer who attended but i now have to pay a further £400 for parts and labour.

The only thing that emergency hero did was basically call a engineer off their list and it has done nothing to replace or repair the fault that they called me about in the first place. It is bordering on fraud to charge £480 and not attend within the time frame promised and not repair the fault as promised.

Prompt and efficient member of staff who clearly explained what the service offered and cost.

Appalling service from Emergency Hero - long wait for an engineer to arrive for quite a steep call out rate; additional charges for labour, which normally would be acceptable - however, no labour was done, only a speculative diagnosis what the boiler problem could be; and leaving wihtin 10 minutes with false promises made for next day follow up - and then total silence. Only after messaging the day after if there was any progress a very late curd reply stating replacement parts could not be found. And that was it. I have no idea what i have been paying for other than a complete rip off

I woke up to a boiler leak. I’d started filling in the online form to get a quote and instantly got a callback.
Yes there’s a high chance you’re speaking with AI but it honestly works brilliantly!

Yes it’s also more expensive (£300 including the first hour) but you get what you pay for; no hassles of finding someone at 7am, a plumber at your door within 90 mins to fix the problem, text updates and an app with a count down timer.

It’s a really slick service that I’m glad I used in this emergency

Highly recommended quick and safe Services.