Emergency Hero Reviews 

I woke up to a boiler leak. I’d started filling in the online form to get a quote and instantly got a callback.
Yes there’s a high chance you’re speaking with AI but it honestly works brilliantly!

Yes it’s also more expensive (£300 including the first hour) but you get what you pay for; no hassles of finding someone at 7am, a plumber at your door within 90 mins to fix the problem, text updates and an app with a count down timer.

It’s a really slick service that I’m glad I used in this emergency

Highly recommended quick and safe Services.

Ian was on time and very professional, he made sure the job was completed and then throughly checked that everything was working correctly, very happy with the service and would recommend to neighbours.

I used the services of Emergency Hero's in November 2025. I was charged £300 in advance to get an emergency plumber. I assumed this included the callout charge and the first hours labour. I expected to pay for the parts and any additional labour after 1 hour. I've just received an invoice from the plumber (23rd Feb 2026) for a further £204, the total value of the work carried out, and this came as a shock as I thought I'd already paid the full amount required. After a lengthy conversation with my plumber it turns out that the original £300 is just an introduction fee to link me to a plumber and nothing else is included. It is explained in their small print but in a desperate situation it is unlikely that anyone would read the small print. I feel deeply disappointed and will never use this company again.
I contacted the plumber and he informed me that he did not receive any payment from Emergency Hero. So someone is not telling the truth. He also claims he had issues himself with charges he had to pay.

This company charged me £300 to get a plumber out for a leaking radiator, the plumber sealed it off, he informed me that his charge was £120 that means the company charged £180 to phone a plumber or whatever anyone needs at the time. A lot of money to pay for one call. I have been without heating or hot water all weekend now waiting for gas engineer to fix things for me. What a waste of money. Never again. They are definitely not HEROES.

Got ripped off £360 for an hour visit, payment up front , couldn't fix it and no follow up.
Dont touch better waiting for local plumber in your area .If if have to wait a few days.

We were quoted £480 for a two hour guaranteed "Express" call out for a blocked toilet. We were told this was for the call out, repair and parts. The plumber didn't arrive within the two hours. He called us at 12.01 to say he'd be half an hour until he arrived. At 12.55 he called to say he'd assessed the problem and we needed to pay another £220. I said that wasn't what we were told. He said that we needed to pay as the £480 was only for the first hour. He had only been there for 50 minutes. This is a ridiculous price for an hour's work. £700 for less than an hours work! Absolutely disgusting.

What an amazing service after British Gas and Calor Gas couldn’t fix our gas leak having had our gas supply cut off.
Louie found Kevin who travelled 50 miles late on a Friday to fix what turned out to be our LPG hob. Isolating it meant we could reinstate our heating which was an emergency due to someone who has a disability.
We recommend this service so highly.

Paul King- excellent service. Very cheerful and friendly would highly recommend. Boiler working in less than 10 mins.

Paul King came on time diagnosed the fault and gave me answers. Really friendly, knowledgable and helpful. He also did me a gas engineers report and gave me options. Thank you!

Been away for a few days and came back to the boiler not working and a freezing house. Contacted EH and they explained that if they came out that night there would be a £150 call out charge and £150 costs for engineer, but call out charged would not apply if booked for the following day. Appreciated the honesty from the advisor, especially in these days were everyone is looking to take take take.
Good experience with the engineer Paul King who came out, rang earlier to say what time he would arrive which is a blessing so your not just waiting in. Very knowledgeable, explained exactly what would be wrong with the boiler, tested it, checked the gas supply and gave explanations on the best course of action. Paul then followed up with a courtesy call asking to be updated with what the boiler company said and if he could help further to let him know which was a nice touch.
Overall Paul was helpful, considerate and knew his stuff 👍

Bobby came and fixed my mums electric problem quickly and efficiently.
He was really great at explaining what the problem was and how he would go about finding the fault.The problem was fixed within an hour. Great Customer Service from Bobby
Thank you

Quick response and diagnosed the problem straight away

Paul king came quick and fixed my leak serviced my boiler no fuss just good service and a sunny disposition

Helped me out same day with a badly blocked outdoor drain. Great friendly and efficient service.

All happened as telephone conversation.
Great electrician. Thorough and really knew his trade. Put me at ease and left no stone unturned.
Great service. Thank you

After calling all the local boiler engineers on a Saturday afternoon without success i called Emergency Hero. There were able to assign an engineer who arrived 2 hours later, identified the issue and fixed it within an hour.

Fantastic plumber, Paul King, turned up early, helped me with main job and also another I happened to mention. Friendly guy, would recommend.

Very understanding an very good

Simply WOW. Rang Sat engineer out by 3 new boiler fitted up and running by 7pm Sunday. Emergency Hero helped me and i cant thank them enough. I was having a rabbit in head light moment feeling extremely vulnerable and not knowing who or where to turn to. My query for help was responsed within mins. They basically took control talked through the process pro active explained everything for ever grateful Thankyou