Eversource Energy Reviews 85

I have never felt like I wanted to end my life over a phone call.. The call started at 3pm and now is 6pm and still haven't spoke with the right person about my needs and wants.. No wait the 1st call was put on on July 10th and today is July 11th I was told I had to get a lease agreement so I did and then my power would be restored and I also made it very clear that we had family and my great grandmother was here with oxygen and they had NO sympathy at all.. she's on vacation and now she must spend it in the hospital so therefore this is a lawsuit a very big deal. I'm not happy at all with this company everyone there are incompetent FUCKN' ASSHOLES And they expect us to pay a 10 dollar move in few OH HELL NO You may stuff the 10 bucks up your ASS

This company should be shut down they want to charge 256 for a fridge and a tv no light on living in darkness moved the hell out of shit whole ct my light bill now 74 dollerlers in a 1400 square foot home with all the lights on they never gave me a bill they sent it to a collection agency witch damage my credit and lowered it by 25 points you got a big lawsuit coming you're going learn hows it like to live like shit

This company can stop taking advantage of its monopolizing area thats only choice is to use eversource by charging outrageous service fee. I live in a 4 rm house I'm renting winter months my electric heats bill which is everything heat hot water lights 640. Per month 300 of that was just to bring the service into the home. M curious to know before their employees show up for work do they get serviced charge to their employers before they actually go to work . A service fee for working for eversource I guarantee not!!! They are taking advantage of their position and will have consequence s for their greed. May not today or tomorrow but guaranteed it's coming. Karma happens when u least expect to all

Contacting customer service sucks the life out of you. Their speech recognition system is abysmal. It takes a full 5 minutes before an attempt to connect you with an agent begins. After that time you get a recording that tells you that wait times are long and that you should try calling later in the week when call volume is lower. Hey Eversource, instead of making your customers bend over backwards to try to reach you how about simply staffing up on the days that you know will be busy?

If I could give 0 starts I would. They have horrible service (frequent outages), horrible customer service, they make mistakes and overcharge you, and any bill or account review needs to happen with an agent, not online. They then ensure getting in contact with a person takes 3 hours longer than it should. Avoid this company like the plague it is.

Absolute con artists. Make up usages to line their pockets from the top down.

Issue: loss of full power due to underground line corrosion. Dave Bergeron arrived on site within an hour of my outage report and his knowledge and experience along with his work ethic identified the problem quickly and completed repairs in short order. Dave professionally carried out his work, in extremely low temperatures and communicated freely with myself and my neighbor. He is a pleasure to work with and a valuable asset to your company.

Criminal price gougers CEO and BOD should be in jail

The people of Connecticut are being forced to pay for other people who have not paid their bills...absolutely ridiculous to add sometimes upwards of $300 a month to pay for someone else???

If I could give zero stars I would. Pricing my family out of our home, charging $300 a month in “public benefits” to help Eversource recoup money lost during the pandemic ( people not paying) has now been passed down to those who do pay. Criminal, can’t wait to leave CT

Crazy outrageous rates! When will the madness end!? So out of touch! People can barely pay their own bills and now have to pay others! Why!? Worst company ever

Worst utility ever. Service stinks and their pricing with public benefits is criminal. They raise rates constantly and post record profits. This company makes me wish for the stone age again.

If i could give zero stars i would .. .this company is up there with communist/ nazi party they over charge for their service and have bad costmer service.

I would give this company zero stars if I could. My electric bill is consistently over $800 per month because of the Public Benefits Charge, and there is no way to opt out. This charge is an enormous burden on my family. It's unacceptable that customers are forced to pay such high fees without any options or recourse. An independent audit needs to be conducted to investigate this company’s practices, which appear to be borderline corrupt or at least highly questionable. Customers deserve better accountability and fairness.

My usage alone is a reasonable cost given the season, but adding the transmission, local delivery, and public benefits costs (that we CANNOT opt out of) are absolutely annihilating me, and on a single income, it isn't cute. I barely run my heat as is in an attempt to keep the cost down, but to keep from literally freezing, I at least need to keep it at 55 degrees. Even at that, my bill was over $300 recently, and I wasn't home for 2 weeks! Absolute robbery, and I hate using that phrase. Do better, Eversource.

For a company who main purpose is to maintain the utility lines, they failed to do but the bare minimum for years, and due to the severe winter storm in 2008 were forced to cleanup thier mess only to turn around and put the burden on the clients by increasing charges almost 10 fold. I say clients facicously, as they have a monopoly and you can't evenly legally disconnct from the grid in this state. This is especially problematic when delivery charges are more than double generation charges and they gave record compensation to thier executives in return for poorly managing the company. I've been petitioning local and federal legislature to make changes to no avail. To add insult to injury our power was turned off today after remained of payment was sent in full on the 4th and posted on the 6th. Representative claims last payment was not found in thier system only to call back 10 minutes later the moment I sent bank records stating the payment just posted (bank records prove ACH payment posted 3 days ago) Will be without power now for 2 days with a 48$ reconnection fee for an issue on thier end.

I ran into hard times and got behind in my payments. They turned my electricity off the second week of November. The worst of it, after I got the full balance paid up, taking my rent and from other places, they told me my electricity would be back on in a couple of hours. It’s been nearly 24 hours and my house is cold...55 degrees. Everyone there turns a deaf ear. No heat, no oven. Poor customer relations.

There is a special place in Hell for this company and its directors. This is a heartless, greedy, unrelenting, awful awful place. I hope that the corporate brass and the board members who are likely enjoying their beach vacations and $200,000 cars will one day become aware of those of us who have had to make the choice between food on our table or paying the power bill. It's ungodly what these people have been allowed to get away with. Shame on you people.

Things at ES will not change unless the current execs are removed. Employees cannot speak up for fear of retribution. So many incompetent people work there due to nepotism and equity. Its sad because so many of the ES employees work hard and care about what they do.

Eversource puts all their debt on the backs of consumers while management rakes in the money. We put in solar to try to save money, but Eversource has tacked on so many fees to their delivery service that it is some times more than double our supply costs. They add a bunch of nonsense fees that pass the cost of doing business right back onto the consumer. We should own stock in Eversource, since we are paying their costs. I hate them so much. They are raking in profits, yet continue to cry over their debt. Pay your damn bills before paying your CEO $18.89 million a year instead of raising our fees again!