Parcel arrived with one part damaged. I contacted filstorage and received a very apologetic email with assurance that a replacement part would be sent. I received the part 2 days later. I have built h... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Excellent website and quick delivery. Unfortunately, the storage unit had a cracked side and back plastic spine was snapped. Can't understand how this was 'cos the box and packing provided good protec... Toon meer
Bedrijf heeft geantwoord
Arrived in good time- 4 working days. Well packaged and good instructions. Had no difficulty assembling alone until putting roof on and shelves in. Looks good, fits well in space and holds plenty.... Toon meer
I bought some plastic containers for under my sink. I’ll be buying more for elsewhere as they are really handy, particularly because they have dividers that stop you stuff from falling over. Excellent... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Groothandelaar
- Business to Business-service
- IJzerwarenwinkel
- Kantoorbenodigdhedenwinkel
- Opslagbedrijf
- Magazijn
Geschreven door het bedrijf
Filstorage has delivered commercial storage & display solutions since 1991. From storage bins to racking and shelving, we can help you make the most of your space. Shop online or call us directly for assistance. We aim to deliver most items within 2-3 working days.
Contactgegevens
High Street, DN14 7PW, Goole, Verenigd Koninkrijk
- 01430410450
- marketing@filstorage.com
- filstorage.com
4,3
Uitstekend
1K reviews
Heeft 53% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
WORTH A LOOK AT
Easily to find easy to order quick delivery good service and I had a small problem which was quickly sorted. Thank you to the lady who answered the phone. Good service.
15 juni 2025
Antwoord van Filstorage
Hello,
Thank you so much for sharing your experience with us. I'll pass your feedback onto Sherri who will be thrilled with your comments. We hope to hear back from you soon. Thank you! Jodie
Antwoord van Filstorage
Hello Dawn,
We’d like to thank you for your review. It’s always great to hear back from our customers and we really appreciate your feedback. Thank you once again and if there is anything we can do to assist in the future then please do not hesitate to get in touch.
Thanks!
Jodie
Garden storage
Bought a garden storage cupboard it came flat pack it's flimsy and not worth the £105 I paid for it.would not recommend this item. save your money
14 juni 2025
Antwoord van Filstorage
Hi Marueen, thank you for taking the time to leave a review and we are sorry to hear you are unhappy. You are correct that the item was supplied flat pack (as stated in the product description) and is our lightweight budget option. If you are unhappy with the product, please contact us, and we can help sort a return for a refund.
Poor quality
This garden cupboard is not good quality the top is particularly not strong enough and sags also there are four like plastic studs across the top with very sharp plastic sticking up l almost cut my fingers on these l am 80 a friend put it up for me l emailed Filstorage at customer care explaining my dissatisfaction was called by in my opinion an unhelpful member of staff could not understand the problem with the cupboard said sand down sharp bits or take it down and return it
I had just got a friend too put it up ! No apology or understanding of an 80 year olds problem just we don't make them just sell them well aren't you then responsible for goods you sell needless to say l will not be recommending or buying from them again
19 juni 2025
Antwoord van Filstorage
Hi Joy, we're sorry to see this review. We did try to assist you, and my colleague called you to see how we could help, but you hung up the phone when we asked what resolution you were seeking, after rejecting our offer to have the item returned for a full refund, along with other solutions. We explained that the sharp part was likely due to the injection moulding manufacturing process, and have at no point stated we share no responsibility?
The solutions we offered were that you could swap the top and bottom piece (both are the same) so the sharp part was underneath and out of reach, return for a full refund and that we would collect the item free of charge, or alternatively, you could remove the small amount of plastic with a light sandpaper.
Our customer service team were only trying to assist you and were concerned and trying to calm you down, but struggled to get a word in edgeways because you were rude and shouting. Our staff should not have to tolerate rude behaviour - we understood you were unhappy and offered you a number of resolutions, which you did not take up.
The storage unit when put together…
The storage unit when put together doesn't fit that well and also very light weight and flimsy. The shelves are fine though. I think it would be better using screws.
31 mei 2025
Antwoord van Filstorage
Hi Bert, thank you for taking the time to leave us your feedback. We are sorry to hear that you are not satisfied with the product. We have reached out directly to you as you had not contacted us to explain that you have had issues that we may have been able to assist with. We always ask customers to allow us to try and rectify issues before leaving negative feedback, which can be harmful to smaller companies like ours. We are a company that cares and wants to leave every customer satisfied. In regards to the cupboard being lightweight, it states within the product description that the product is a lightweight and budget option, with more robust options available in the range.
The quality of the cabinet doesn't…
The quality of the cabinet doesn't really match the price but I think it's a common issue at the moment.
Customer service really helpful and with fast response
26 mei 2025
Antwoord van Filstorage
Hello,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. I'll pass your comments onto our customer services. We hope to hear from you again soon! Thanks
Antwoord van Filstorage
Hello Tanya,
We really appreciate you taking the time to share your rating with us. I'll pass your comments onto our customer services team. We look forward to hearing from you again soon. Thank you!
Antwoord van Filstorage
Hello Allan,
Thank you so much for leaving us a 5-star rating. I will pass your feedback onto our customer services team regarding the service. We hope to hear from you very soon!
Excellent Customer Service
Easy shopping experience! We ordered a colour they didn’t match our previous order and they spotted it and called to check we knew! Highly recommend!
3 juni 2025
Antwoord van Filstorage
Hello Jane,
Thank you so much for sharing your experience with us. I've passed your comments onto our customer services team who would love to hear your feedback. We hope to hear from you again soon. Thanks!
Good product
Excellent product and good service, very pleased. Will be ordering the bigger ones as well.
Alan D. Kimber
19 mei 2025
Antwoord van Filstorage
Hello Alan,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. Thanks again!
Antwoord van Filstorage
Hi,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Great service
Great service. Workbench was delivered bang on time and very quickly. Easy to put together and great quality.
13 mei 2025
Antwoord van Filstorage
Hello Stephen,
Thank you for leaving us a 5-star rating, we are glad to hear that you were happy with the workbench and service. We hope to hear from you again soon! Thank you!
Broken parts...
Many of the parts arrived broken, despite the outer box being in good condition. Having contacted them, they were quick to send me out a replacement. This also arrived in near perfect condition on the outside, but had components broken inside. However, I managed to make one complete cupboard out of two partially broken packages. They asked me to dispose of the remainder, and said the breakages were down to the courier. I'm not convinced.
23 mei 2025
Antwoord van Filstorage
Hi Tom, I have looked into this, and we are very sorry some of your items were damaged.
The items were most likely damaged in transit. We do not send out broken goods, and this would have absolutely no benefit to us, as it costs us additional parts and carriage to rectify when this does happen. The problem with the cupboards is that the manufacturers pack them tightly together, which means that if they are dropped or roughly handled, there is a chance some parts may shatter internally.
We have invested in better packaging, and we cover the boxes with fragile tape, which has significantly reduced the amount of damages we receive, but we can't control how the goods are handled once they leave with the courier. Occasionally, we still do receive damages, which we try to rectify asap.
If you require any additional parts, we are happy to sort for you asap. Once again, we are very sorry your cupboards have come damaged, we are constantly looking to further improve our packaging and delivery network to keep damages to a minimum.
Antwoord van Filstorage
Hi Teresa, apologies for the belated response. I've just checked this with Customer Services, and they've said there was a misunderstanding and you had all of the parts. We're always here to help customers and if you had parts missing we would have got them out on a next day delivery for you. If you need anything else, you know where we are. All the best!
Great Storage Units
Fast delivery, well packed, great storage units, fits in the Motorhome perfectly.
22 mei 2025
Antwoord van Filstorage
Hello Sean,
Thank you for sending us a 5-star review, we are glad to hear that you were happy with the van storage tilt bins and service. We hope to hear from you again soon. Thanks!
We did not receive the rubber mallet
We did not receive the rubber mallet, luckily we had one otherwise it would have made it a bit difficult to put it together securely.
20 mei 2025
Antwoord van Filstorage
Hello,
Thank you for leaving us a 4-star rating, sorry to hear that the rubber mallet was missing. If there's anything else we can help on please could you contact us on sales@filstorage.com
Many Thanks
Great product and prompt service
7 mei 2025
Antwoord van Filstorage
Hello John,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Thanks!
Freestanding Louvre Panel Storage Bin Rack.
I bought two freestanding louvre panel storage bin racks which were delivered within 48 hours.
I have given them 5 stars even though there is no way that they would have been safe as free standing units.
I removed the feet and secured the frames to a wall and it all now works perfectly.
Good quality and excellent value for money. Just what I needed for long overdue garage storage.
I would definitely recommend.
22 mei 2025
Review zonder uitnodiging
Antwoord van Filstorage
Hello,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Thanks!
Very fast service
Very fast service, as items arrived promptly. Easy to follow instructions and delighted with product.
13 mei 2025
Antwoord van Filstorage
Hello Sara,
We’d like to thank you for your review. It’s always great to hear back from our customers and we really appreciate your feedback. Thank you once again and if there is anything we can do to assist in the future then please do not hesitate to get in touch. Thanks!
Still waiting after 18 days
Placed my order for a corner racking unit on the 17th April just prior to the Easter bank Holiday and was advised 5 to 7 business days for delivery. On the 24th April one parcel arrived out of a delivery of 8. I called Filstore to question this and was told that they use a partner for this item and they would contact them directly to ensure prompt delivery. Then on the 29th April one more parcel arrived, once again the partner was blamed. It is now 5th May and no further parcels have been delivered.
16 april 2025
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.