Findmypast Reviews 

631
•
TrustScore 4 uit 5

4,0

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

Good coverage of Worcestershire registers. Easy to use app and on the computer. Great you can move along the filmstrip to earlier and later pages. App could be improved by allowing the same scrolling... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

The layout and information was easy to navigate . Liked links to other family trees who seem to be searching for same relatives. Disappointed that I didn’t make contact with a family that appeared to... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Find my Past has great records for the UK and Ireland. Surprisingly alot of NZ & Aussie records show up too. Like the fact have records for births of UKexpats living overseas in Commonwealth countri... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Your serious attention to the goal and interests of your clients, and your understanding of what, why and for which purpose your clients use you….!!!.. Persistance, tenacity, creativity and system,... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Genealoog

Geschreven door het bedrijf

Findmypast is a homegrown family history company that helps people discover their origins. It started in the UK but now has millions of customers around the world, who use its family records to trace ancestors, build family trees and contact distant relatives.


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

631 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,0

Alle reviews

(631)

65 reviews in de afgelopen 12 maanden

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Amazing

Amazing. I have used My Heritage and Ancestry over ten years. Have been using this for three days and have found so many public records. Especially hard to find Irish family

9 november 2024
Logo Findmypast

Antwoord van Findmypast

Hello Kathleen,

Thank you for your review of Findmypast.

We're happy to hear you have had success in using our records to further your research and wish you the best of luck in tracking down your Irish family members!

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Beoordeeld met 5 van de 5 sterren

The hints lead quickly to information…

The hints lead quickly to information for review and upon acceptance populate the family tree.

9 november 2024
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Antwoord van Findmypast

Hello Robert,

Thank you for your review of Findmypast.

We're happy to hear you have been using your hints to their full advantage in order to build up your family tree.

As you continue to add information we will attempt to provide you with extra hints to help you along with your journey with us.

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Beoordeeld met 4 van de 5 sterren

using find my past

I enjoyed finding some information i could not find elsewhere however I found searching very challenging

9 november 2024
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Antwoord van Findmypast

Hello Anita,

Thank you for your review of Findmypast.

We're happy to hear you have found records on Findmypast that you haven't seen elsewhere and wish you the best of luck with your research!

If you haven't already it may be worth checking out our FAQ and New User Guides here:

https://www.findmypast.co.uk/help

https://www.findmypast.co.uk/blog/getting-started

They are filled with hints and tips on how to get the most out of Findmypast.

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Beoordeeld met 5 van de 5 sterren

Its desmond smith daughter l been…

Its desmond smith daughter l been trying to fined information on his family so far yous have been very helpful doing this not just for myself doing it for my granddaughter to have when she grows up but dad had 2 brothers and a sister his mum put dad 1brother older into a orphanage and she keeped the olderst brother Patrick Allan Smith and the sister the oldest Venonica Valerie Smith after dads dadpassed William John Smith born 1901 dads mum was Edith Mable Smith born 1901 but she remarried took the 2 oldest with theres no record of Rodney Smith himdadwere put into the orphanage Patrick and Venonica went with her love to fined them

7 november 2024
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Antwoord van Findmypast

Hello,

Thank you for your review of Findmypast.

We're happy to hear that you have had success diving into our record so far!

As you continue to add information to your family tree we will attempt to provide you with extra hints to help you along with your journey.

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Beoordeeld met 5 van de 5 sterren

I’ve really enjoyed being back on…

I’ve really enjoyed being back on Findmypast and would remain a subscriber, but it just the price that limits me to use this fantastic family research tool!

Undoubtably most people like myself are under pressure with money and how we spend it! At the moment I have to unsubscribe until things get better, but I’m extremely grateful to Findmypast for allowing me this weekend to enjoy the benefits of being part of this wonderful website!

7 november 2024
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Antwoord van Findmypast

Hello David,

Thank you for your review of Findmypast.

We're happy to hear that you have enjoyed browsing our website over the free weekend and hope you managed to get a bunch of research in!

We will pass over your comments regarding the pricing over to the relevant department on your behalf.

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Beoordeeld met 5 van de 5 sterren

Free access

I was able to search family information to add to my family tree, thankyou

2 november 2024
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Antwoord van Findmypast

Hello Kevin,

Thank you for your review of Findmypast.

We're happy to hear you have had success over our recent free weekend and wish you the best of luck with your research in the future!

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Beoordeeld met 5 van de 5 sterren

1939 census

Found what I was looking for

26 oktober 2024
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Antwoord van Findmypast

Hello Barbara,

Thank you for your review of Findmypast.

We're happy to hear you have had success in using the 1939 register to further your research and wish you the best of luck uncovering new discoveries.

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Beoordeeld met 5 van de 5 sterren

What made my experience great was finding ancestors.

What made my experience great was I was able to find my father's ancestors. As I live in Australia and have no family here to ask, I found your site very helpful in tracking my father's family. So a big thank you.

31 oktober 2024
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Antwoord van Findmypast

Hello Linda,

Thank you for your review of Findmypast.

We're happy to hear you have had a good experience using Findmypast and wish you the best of luck with your research!

As you continue adding information to your tree we will attempt to provide you with extra hints to help you along with your journey.

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Beoordeeld met 4 van de 5 sterren

The free trial.ia a great way to test…

The free trial.ia a great way to test drive.

30 oktober 2024
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Antwoord van Findmypast

Hi Deirdre,

Thank you for your review of Find My Past.

We are delighted you enjoy our free trial option and we wish you continued success with your research!

Kind Regards;
Findmypast

Beoordeeld met 2 van de 5 sterren

Unfortunately for me it's difficult to…

Unfortunately for me it's difficult to navigate searches..

29 oktober 2024
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Antwoord van Findmypast

Hello Karina,

Thank you for your review of Findmypast.

We're sorry to hear you're having issues with navigating your searches.

Have you found our FAQ and New user guides? They are both filled with hints and tips on how to begin your research with us here:

https://www.findmypast.co.uk/help

https://www.findmypast.co.uk/blog/getting-started

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Beoordeeld met 1 van de 5 sterren

Logged in and clicked on your box to…

Logged in and clicked on your box to look at what you had found and I could not get onto the site. Tried a few times so not a good experience today.

29 oktober 2024
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Antwoord van Findmypast

Hello Connie,

Thank you for your review of Findmypast.

We had a site wide incident this morning which was stopping all users from being able to sign into their account.

This has since been fixed if you would like to try again when you have the time.

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Beoordeeld met 3 van de 5 sterren

So far the information I can get is…

So far the information I can get is coming from my My Ancestry or My Heritage pages.
Anything of possible real value I need to pay for. I cannot add another subscription to my research yet.

28 oktober 2024
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Antwoord van Findmypast

Hello,

Thank you for your review of Findmypast.

You can find our list of free record sets available here:

https://www.findmypast.co.uk/page/free-ancestry-records

When searching for a newspaper article we also have the option to only return results containing free to access titles.

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Beoordeeld met 1 van de 5 sterren

I haven’t found it helpful at all

I haven’t found it helpful at all and feel bombarded by too frequent emails

28 oktober 2024
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Antwoord van Findmypast

Hello Mary,

Thank you for your review of Findmypast.

We're sorry to hear you have had a hard time locating information on Findmypast. Have you found our FAQ and new user guides? They are both filled with hints and tips to get you started on your research here:

https://www.findmypast.co.uk/help

https://www.findmypast.co.uk/blog/getting-started

As for our mailings you can toggle these off at any time by clicking 'My Account' followed by 'Communications Preferences'.

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Beoordeeld met 1 van de 5 sterren

Free newspapers

Logged onto app for free 3 days. Can't even located the link to newspapers.

25 oktober 2024
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Antwoord van Findmypast

Hello Anna,

Thank you for your review of Findmypast.

We're sorry for the confusion here, our newspaper search isn't currently available in the app.

Instead, you have to access through a web browser to take advantage of this feature.

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Beoordeeld met 2 van de 5 sterren

Too hard to find the information I want…

Too hard to find the information I want as there are far too many conflicting facts showing up including, wrong names, names that are not related in any way.

20 oktober 2024
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Antwoord van Findmypast

Hello Barry,

Thank you for your review of Findmypast.

We're sorry to hear that you have had a hard time with your research. Family Research can be similar to a jigsaw puzzle as there are so many different pieces to try and bring together.

Unfortunately because of this similar names can crop up and we must research them further to decide which is the correct option.

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Beoordeeld met 5 van de 5 sterren

Findmypast is a great sight but is too…costly

Findmypast is a great sight but is too expensive. when I add up all the different site costs it is just too much for any pensioner to spend, or carry on with heritage building.

20 oktober 2024
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Antwoord van Findmypast

Thank you for your review of Findmypast.

We will pass on your feedback
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,
Support Team @ Findmypast

Beoordeeld met 2 van de 5 sterren

I could not find anything about my…

I could not find anything about my father...

19 oktober 2024
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Antwoord van Findmypast

Hello Paul,

Thank you for your review of Findmypast.

We're sorry to hear you have had issues locating records. Did you find our new user guides and FAQ section?

These are both filled with hints and tips on how to get started with your research here:

https://www.findmypast.com.au/blog/getting-started

https://www.findmypast.com.au/help

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Beoordeeld met 5 van de 5 sterren

Update card…

I was able to update my credit card details fairly easily

14 oktober 2024
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Antwoord van Findmypast

Hello,

Thank you for your review of Findmypast.

We're happy to hear you have had an easy experience updating your payment details and we wish you the best of luck with your research!

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Beoordeeld met 2 van de 5 sterren

Nothing new from this site

I did not find any ancestors on this platform that I had not already found on other (free) sites or ancestry.com

30 september 2024
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Antwoord van Findmypast

Hello Ron,

Thank you for your review of Findmypast.

We're sorry to hear you haven't found any new content at the moment.

We do add new records to the website every week so do check back in the future to see if we have added anything that may help you with your research. You can find out our latest records to be released here:

https://www.findmypast.co.uk/blog/new

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

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