Great site, easy to navigate. The delivery was a bit slow. It took over a week to receive our order. The product we ordered was a vape detector with app notifications. Instructions recommend installin... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
i ordered some materials that were needed as a matter of urgency and these guys had me covered, i was able to collect them within 10 minutes of ordering. i would definitely recommend
Orders come quickly, but I've asked to return an incorrect order today and been told there is a 10% restocking charge. I understand to some degree but when there is a potential of spending 10's of tho... Toon meer
Bedrijf heeft geantwoord
Awesome. I assembled my order online and was helpfully told one of my components would not have worked with the rest of the system. Delivery exactly as promised and one out-of-stock item following the... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Fire Detection Shop offers a wide range of fire alarm equipment; from conventional to addressable, panels to ancillaries, all requirements can be met. We stock a wide range of commercial brands including C-TEC, Apollo, Fike and Kentec. For domestic usage, we supply a range of smoke, heat and carbon monoxide detectors to keep your home and family safe. Should you not find what you are looking for while browsing our website, or should you require further assistance with the design of a fire alarm system, or for any other enquires regarding product selection please call our Freephone number where we will be happy to offer further assistance.
Fire Detection Specialists
Geschreven door het bedrijf
Contactgegevens
Verenigd Koninkrijk
- 0800 999 2661
- sales@firedetectionshop.co.uk
- firedetectionshop.co.uk
3,8
Goed
3K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 64% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Fire Detection Shop
Thank you for your feedback! We look forward to assisting you again!
Kind regards,
The FDS Team
Antwoord van Fire Detection Shop
We are glad to hear that we met your expectations. If there's anything else you need please feel free to let us know.
Kind regards,
The FDS Team
Great service and items arrived safely
31 mei 2024
Antwoord van Fire Detection Shop
We're delighted to hear that you had a great experience with our service and that your items arrived safely. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Best regards,
The FDS Team
The Fire Safety Inspector was very…
The Fire Safety Inspector was very helpful advising me how to use Main Control Points and offering advice for myself and the housekeeping team. I would not hesitate to recommend this professional company
Vicki- property owner Falmouth
30 mei 2024
Antwoord van Fire Detection Shop
Thank you for sharing your positive experience with the Fire Safety Inspector. It's fantastic to hear that they provided valuable advice on Main Control Points and supported you and your team effectively. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The FDS Team
Antwoord van Fire Detection Shop
We're glad to hear that you found our prices competitive and that your order arrived promptly. If you have any more questions or need further assistance, feel free to reach out to us again.
Warm regards,
The FDS Team
Fantastic customer services
Fantastic customer services. With my limited knowledge I made a mistake and ordered the wrong items then didn’t order enough bothe times: one phone call and replacements were with me the day after I returned the items. Very helpful!
6 juni 2024
Antwoord van Fire Detection Shop
Thank you for sharing your experience! We're pleased to hear that our customer service team was able to quickly resolve the issues with your orders. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The FDS Team
Antwoord van Fire Detection Shop
Thank you for your feedback! We're pleased to hear that all items were in stock, arrived in good condition, and were delivered quickly. If there's anything else you need, please feel free to let us know.
Best regards,
The FDS Team
Fast effective service from the moment…
Fast effective service from the moment I ordered to receiving our goods.
5 juni 2024
Antwoord van Fire Detection Shop
Thank you for your feedback! We're delighted to hear that you experienced fast and effective service from the moment you placed your order to receiving your goods. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Best regards,
The FDS Team
Antwoord van Fire Detection Shop
We're pleased to hear that you found our service efficient and our phone support friendly. If you have any more questions or need further assistance, feel free to reach out to us again.
Kind regards,
The FDS Team
Antwoord van Fire Detection Shop
Thank you for your feedback! We're glad you had a good experience with our service and that your delivery was fast. If there's anything else we can assist you with, please feel free to reach out.
Kind regards,
The FDS Team
quick delivery …
Placed order online quick delivery and responded quick to any questions I had
Thank you Fire Detection Shop
30 mei 2024
Antwoord van Fire Detection Shop
We're glad you had a positive experience with our online ordering process and that we could promptly assist with any questions you had. We look forward to assisting you again!
Kind regards,
The FDS Team
Quick response!
Had a problem with my fire
alarms.Called the Fire Dedection shop and within a few days I had received xan replacement!
29 mei 2024
Antwoord van Fire Detection Shop
Thank you for letting us know about the issue with your fire alarms. We're glad we could quickly resolve it by sending you a replacement. If you have any more concerns or need further assistance, please don't hesitate to contact us again.
Warm regards,
The FDS Team
Antwoord van Fire Detection Shop
Thank you for your feedback. We work hard to satisfy our customers, so if there anything we could have done better to earn your recommendation, please let us know. We're here to assist and improve our service based on your feedback.
Best regards,
The FDS Team
Problem is not the seller its the…
Problem is not the seller its the stupid delivery company who they are using.
Avoid DX at all costs.
I even called and offered to pay for standard delivery like dpd , ups or even royal mail but they have refused.
3 times the dx couldn’t find our big college with proper reception.
Changed the address my other workplace which has similar scenario and owning one full unit out of blocks with clear and big sign. Missed it again!
Updated the delivery instructions and added mobile number to call but st the end it was returned back to seller.
All I can say is I just hate them. Even buying over amazon from same company under different name results to the same outcome.
Just dont waste your time.
Even refund process took over 30 days with no apology and I had to keep chasing after it as they were what? expecting me to forget about it? 🤷♂️
all evidence and correspondence are available, so this is genuine feedback for other buyers
14 mei 2024
Excellent
Always a great service from Fire Detection Shop, shipping is quick, ordering easy. Always a friendly voice at the end of the line. Excellent. Highly recommended.
21 mei 2024
Antwoord van Fire Detection Shop
We're delighted to hear that you've consistently had a great experience with us. If you ever need anything else or have further questions, feel free to reach out. We appreciate your recommendation!
Kind regards,
The FDS Team
Really helpful company
Really helpful company. if in doubt about something for your project give them a call.
3 mei 2024
Antwoord van Fire Detection Shop
Glad to hear you found us helpful! Feel free to reach out anytime you have questions about your project.
Warm regards,
The FDS Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.