Am trimis un Ipad Air 4 Wifi+ Cellular stare excelenta la evaluarea pe site a fost oferita suma de 1200 lei in regim de consignatie( plata la 10 zile), cand a ajuns la ei ca nu merge Cellular-ul costa... Toon meer
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Fast delivery, easy site to work with. The product I ordered is like brand new, I am very satisfied with the service and quality. A big priority is the information they offer about tests, visual and t... Toon meer
Bedrijf heeft geantwoord
Hello Flip Support, I recently purchased an iPhone 12 Pro from Flip and I have noticed some unusual battery behavior. The battery health shows 100%, but the battery percentage sometimes dr... Toon meer
Bedrijf heeft geantwoord
I bought an Iphone 14 Pro Max - condition "Excellent". I received an Iphone with a FAKE battery which is not recognised by the system, it shows me the message "unverified" when I click on "battery... Toon meer
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Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
We transform the way people sell and buy second-hand electronics! We make it easier to sell your old devices and safe to buy a used phone.
Contactgegevens
Bucharest, V7 Startup Studio, Street George Enescu 11, Bucharest, Roemenië
- contact@flip.ro
- flip.ro
1,8
Slecht
117 reviews
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Heeft 97% van zijn negatieve reviews beantwoord
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Do not recommend at all
Do not recommend at all! After sending an iPhone through a locker, as indicated by Customer Service, i was informed that the phone was not in the sent package and they opened a claim to Sameday. Almost 2 months later they replied that Sameday said the package’s weight was small (aka not containing the phone) and that is it, no other proof of it no further or solution… i remained with the iPhone sent and no money. Would never ever recommend this company!!
17 januari 2025
Review zonder uitnodiging
Antwoord van Flip.ro
Hello, Alexandra,
We are sorry to find out that your experience did not meet your expectations!
Following the analysis carried out by the courier company through which you shipped the package, they informed us that when you loaded the package into the locker, its weight was approximately 180 grams, the same weight being found by us when we weighed the package at our headquarters.
Considering the courier company's resolution, the package you shipped is an empty box weighing approximately 180 grams.
If you believe that the resolution provided is incorrect, you can address the situation to the competent institutions, and we will provide them with all the necessary information to clarify the situation encountered.
If you need any other information, you can leave us a message at the email address contact@flip.ro and we will be happy to assist you.
All the best,
Flip.ro Customer Support Team
Scammers
They are exactly like the other reviewers described them. Cheating, lying scammers. They make you wait for weeks (instead of 1-2 working days as promised) before they tell you that they think the item is in much worse condition than it is in reality, then based on this disgusting lie they rob you. That is the business model. If you don't want to wait weeks to get informed that you will loose a lot of money and then another month to receive what is left, avoid them!
10 januari 2025
Review zonder uitnodiging
Antwoord van Flip.ro
Hello,
We are very sorry to find out that you did not have a positive experience with Flip and that you do not recommend our services!
Since we cannot identify you by name, please write us more details at contact@flip.ro in order to understand what happened and assist you.
All the best,
The Flip.ro Customer Support Team
Avoid Flip.ro
The partnership of Flip.ro with Emag for sure it's bad for business for emag -> receiving 1 RON for an Iphone that it's working -> from camera to display, it's just non sense, my suggestion it's to avoid this this
10 januari 2025
Review zonder uitnodiging
Antwoord van Flip.ro
Hello,
We are very sorry to find out that you did not have a positive experience with Flip and that you do not recommend our services!
Since we cannot identify you by name, please write us more details at contact@flip.ro in order to understand what happened and assist you.
All the best,
The Flip.ro Customer Support Team
Awful customer support
Good products, but awful customer support.
They created a problem with their partner Sameday and my package with old phone that I was sending to them in order to sell it, was lost. Even though I sent explanations on email and chat, they told me they can't do anything until Sameday finds my package. Sameday of course doesn't care and said to wait 30 days and extra 60 if they can't solve it. Also, I have to wait 20 days for the payment from Flip, so here I am without the old phone, without the payment and everybody saying that they can't do anything.
I explained very clearly how we got in this situation and that the problem was created by Flip and Sameday together, and I asked politely to give me my money for the phone and after they can wait the package from Sameday. Of course, they didn't even bothered to offer a response or an alternative solution.
Also, in December one of the colleagues from customer support was nice and agreed to call me in order to explain the situation and in January another colleague was awfully rude in telling me they don't provide phone support, just text on chat or email. Really Flip? In 2025 you don't offer phone support? Worse experience ever in selling a product.
4 januari 2025
Review zonder uitnodiging
Antwoord van Flip.ro
Hello, Bogdan,
We regret the situation you encountered and thank you for your patience in order to solve the situation!
The shipment of your phone was not identified by the courier company, and they had to carry out additional checks on this situation.
Since they did not identify your package, we decided to pay the equivalent of the initial offer for your product!
The payment was processed today, 16.01 and will be visible in your account most likely tomorrow, 17.01.
If you have any questions, you can leave us a message at the email address contact@flip.ro and we will be happy to assist you.
All the best,
Flip.ro Customer Support Team
Bad experience
Bad experience, they try to lower the price offer by lies.
23 december 2024
Review zonder uitnodiging
Antwoord van Flip.ro
Hello, Ms. Margarit,
Out of respect and care for our customers, each phone received for sale in the Flip service is checked with rigor and responsibility!
Our goal is to offer quality services and products to both buyers and sellers who access the Flip.ro platform.
All phones are tested in 67 control points and reconditioned by experts.
The quality, performance and safety of the products are the most important aspects for us.
We report any deficiencies to the selling client, who decides how to proceed with the sales process: continuing it or withdrawing from the sale.
We did the same in the case of the phone you sent for sale, for which, during the checks, it was identified that the main camera microphone is non-functional and requires replacement.
If you had contacted us to clarify the resolution, we would have gladly responded to the message. We encourage every customer to contact us directly, as we are here to help you with any situation that requires our attention.
We believe that by choosing to continue the sales process, you are in our agreement and aligning yourself with our core values and mission to offer our buyers perfectly refurbished phones!
The payment has already been processed in your bank account and we hope to have you back as a customer. If you need guidance on how to properly evaluate the phone, so that it reflects the reality of the product, do not hesitate to contact us.
All the best,
Flip.ro Customer Support Team
Le trimiți un produs ca nou
Le trimiți un produs ca nou, promit plata în 20 de zile de la evaluare și ei nu își respectă termenii de plată! Mergem către ziua 24 cu minciuni !O platformă de înșelătorii la grupa mare!
18 november 2024
Review zonder uitnodiging
Antwoord van Flip.ro
Salut, Tibi,
In continuarea discutiei telefonice, revin cu acest raspuns catre tine in ceea ce priveste solicitarea de vanzare.
Regretam situatia intampinata si te asiguram ca facem tot posibilul ca experienta clientilor nostri sa fie una placuta!
Plata vanzarii a fost procesata astazi, in jurul orelor 11, urmatoarea zi lucratoare, data de 8.12 fiind zi nelucratoare, iar termenii initiali au fost respectati!
Daca ai nevoie de informatii suplimentare, ne poti lasa un mesaj pe adresa de email contact@flip.ro si te vom asista cu drag!
Toate cele bune,
Echipa Customer Support Flip.ro
Hotie pe fata
Hoti. Am trimis un telefon in perfecta stare cu folie de protectie si mi l-au evaluat la 100lei cu folie de protectie de schimbat la 180lei ?!?!? Really folie de protectie ?!?!?! Si in poza se vede ca e folia. Va rog puneti pozele sa vada lumea pt ce ati scazut 70% din valoarea telefonului si fiecare va decide daca am sau nu dreptate.
5 december 2024
Review zonder uitnodiging
Antwoord van Flip.ro
Buna, Anca,
Ne pare rau sa aflam ca experienta avuta nu s-a ridicat la nivelul asteptarilor tale!
Intrucat nu ai dat curs incercarii noastre de a clarifica situatia intampinata prin apelul telefonic avut, vom reveni aici cu un raspuns!
De indata ce am receptionat telefonul tau in service, acestuia i-a fost eliminata folia de protectie de pe ecran si a fost inspectat tehnic printr-o aplicatie de testare si estetic de catre tehnicienii nostri.
In momentul testarii s-a identificat faptul ca pe marginea display-ului erau prezente niste urme de exfoliere iar display-ul necesita inlocuire.
Intrucat a existat o nelamurire cu privire la exfolierea respectiva, a fost comunicat de catre colegii nostri faptul ca aceasta era prezenta pe display si nu pe folia de protectie.
De asemenea, poti regasi fotografii cu defectiunea mentionata in link-ul urmator: https://bit.ly/4g0msUn .
In acest moment, oferta a fost respinsa si telefonul este in curs de pregatire pentru expediere!
Daca ai nevoie de informatii suplimentare, ne poti lasa un mesaj pe adresa de email contact@flip.ro si te vom asista cu drag.
Toate cele bune,
Echipa Customer Support Flip.ro
iPhone 11 pro
Получих iPhone 11 pro с технически проблем,който е свързан със загубата на интернет връзка.
28 november 2024
Review zonder uitnodiging
Antwoord van Flip.ro
Здравейте,
Съжаляваме да разберем, че срещате затруднение в работата на закупения телефон! Всяка поръчка от нашият сайт разполага с гаранция от 24 месеца, която дава възможност всяко устройство да бъде изпратено за диагностика и ремонт в периода на гаранцията.
Забелязахме, че все още не сте попълнили формуляр за изпращане в гаранция, за да диагностицираме и ремонтираме телефона. Можете да попълните формуляра директно от Вашият клиентски профил във Flip.bg или можете да се свържете с нас на имейл адрес contact@flip.bg за да помогнем.
всичко най-добро,
Екип за поддръжка на клиенти на Flip.bg
Am lucrat pentru ei anul trecut
Am lucrat pentru ei anul trecut. A fost cea mai umilitoare experienta pe care as fi putut-o avea ca om in viata mea (in cei 15 ani de cand sunt in campul muncii) .
Prima data, au inceput sa imi spioneze telefonul prin sotia unuia dintre managerii din Firma, adica viata privata nu am avut. Apoi orice faceam in timpul meu liber era subiect de discutie in firma a2a zi....ii auzeam si vedeam cum vorbesc despre mine si tabieturile mele PERSONALE din casa (imi palce sa stau in maciuca goala intre peretii mei si sa dorm la fel, atata vreme cat sunt doar eu in casa, cred ca pot face asta fara ncii o discutie)....dar sa vorbesti despre mine in timpul programului cand sunt la serviciu despre mine, si daca o am sculata sau alte lucruri...mi se pare de o lipsa totalmente de respect fata de propriile lor persoane in primul rand si apoi fata de mine ca om.
A 2-a oara, au inceput sa imi cotrobaie prin sertarele de la firma, insinuand ca am furat din firma lor . Eu nu am luat o scobitoare de la cineva fara sa nu ii spun despre asta, dapai sa fur un display sau alte materiale pentru ca provin dintr-o familie cu bun simt si am cei 7 ani de acasa facuti intensiv.
A3a oara, i-am spus unui alt coleg (ca si cacealma) ca am salariu de 4500 de lei pe luna si ar trebui sa vorbeasca cu sefii sa ii mareasca si lui salariu daca vrea mai multi bani....au facut sedinta pentru chestia asta, fiind toti sefii si atragandu-mi atentia despre faptul ca salariu este confidential refuzand sa aplice regulamentul European in privinta confidentialitatii salariul si a planului salarial pe care un angajat il are intr-o firma.
A4a chestie nasoala despre aceasta firma condusa de niste magari impertinenti este faptul ca daca iti spui punctul de vedere, ideea ta este ori luata in ras, ori vei marginalizat.
Al 5 Lea lucru: intr-o zi normala de lucru, dupa multe barfe la adresa mea, am decis sa ies la tigara afara...sa imi stapanesc nervii...in acel moment baiatul de la HR imi spune fara nici un fel de scrupule si fara nici un fel de rusine, ca "daca love yourself inseamna sa te masturbezi". WTF?(voiam sa il intreb despre orientarile lui sexuale, dar m-am abtinut pt ca nu este treaba mea asta)
Al 6 lea lucru intamplat aici, dupa ce am plecat din firma si mi-am vazut de treaba (adica am emigrat ca in Romania nu este de stat pentru ca ..... nu cred ca mai am nevoie de justificare la ce se intampla zilnic acolo.... am primit notificare din partea celor de la ANAF cum eu cat timp am lucrat la Flip. ro nu mi-am platit taxele....A trebuit sa imi pierd timpul si energia, sa vorbesc cu avocati si sa vorbesc cu Angajatii acestei firme astfel incat sa imi dea in scris ca am cotizat la stat in timpul in care am fost angajat la ei.
Cat despre telefoane....bateriile sunt sudate (nu sunt originale), display-urile sunt originale dar schimbate sticlele la ele, si transferate cipurile de la display-urile vechi pe cele noi, astfel incat sa nu va apara erori ca display-ul nu este cel original.
Daca as da timpul inapoi, cu siguranta as fi facut plangere la politie pentru tratament discriminatoriu, privare de viata privata, furt de date electronice .
asta e flip: bine ai venit, rau ai nimeri.
Si daca as putea sa intorc timpul inapoi, nici in cel mai umed vis al lor nu m-as fi angajat la ei.
Nu cred ca merita cineva sa traiasca in barfa, umilita, injoseli 6 luni de zile. De aceea va spun: ganditi-va bine unde va angajati si ce suportati ...s-ar putea ca unii angajati sunt lipsiti totalmente de orice forma de bun simt si s-au trezit din cotet in societate.
PS: nu am fost singurul caz din firma aia.....Bullying-ul este ceva la ordinea zilei. este tolerat de catre conduce, ba chiar promovat de catre cei din conducere.
21 november 2023
Review zonder uitnodiging
Aveți grijă…
Umblă în telefoane și le schimbă componentele din telefon cu unele uzate... Am avut un prieten care și-a comandat de la ei de două ori, două telefoane Samsung și la amândouă aveau antena și WiFi-ul care nu prindea semnal cum trebuie...
5 november 2023
Review zonder uitnodiging
Antwoord van Flip.ro
Salut, Florin,
Ne dorim sa oferim o experienta cat mai calitativa clientilor nostri!
Telefoanele pe care le receptionam spre vanzare nu sunt "desfacute" si nu li se inlocuiesc componente decat in situatia in care clientul isi exprima acordul prin acceptarea ofertei.
De asemenea, in situatiile in care reconditionarea unui dispozitiv presupune inlocuirea unor componente, acestea vor fi noi, fara ca ele sa fi fost utilizate in trecut.
Dorim sa il asistam pe prietenul tau in vederea solutionarii situatiei intampinate!
Te rugam sa ne lasi un mesaj pe adresa de email contact@flip.ro cu datele acestuia, pentru a-l asista cat mai rapid posibil!
Zi frumoasa,
Echipa Customer Support Flip.ro
Bought an apple watch described “as…
Bought an apple watch described “as new” on their website, even paid extra for the mint condition. Come to find out the battery health is at 87%, charging is frequently interrupted because of battery temperature and fully charges somewhere in the 4-5 hrs time, far off from the base performance of a device described “as new”. Also prices are a premium for a SH store, although they offer 3yr warranty, I have my doubts about their warranty services.
Later edit
A rep from the store called me and sent out a new watch free of charge. Everything is up to par. Big up for them correcting their mistake. I really appreciated their attitude towards solving the issue.
17 oktober 2024
Review zonder uitnodiging
Antwoord van Flip.ro
Hi, Marius,
We are glad that your situation was resolved in the shortest possible time!
Thank you for your patience and openness in resolving the situation!
If you need assistance, leave us a message at contact@flip.ro and we will gladly assist you.
All the best,
Flip.ro Customer Support Team
Foarte foarte Dezamagit
Foarte foarte Dezamagit. Nu recomand absolut deloc Flip.ro
26 september 2024
Review zonder uitnodiging
Antwoord van Flip.ro
Salutare,
Ne pare tare rau sa aflam ca nu ai avut o experienta pozitiva alaturi de Flip si ca nu recomanzi serviciile noastre! :(
Te rugam sa ne scrii mai multe detalii pe contact@flip.ro pentru a intelege ce s-a intamplat si pentru a te asista.
Cu bine,
Echipa Customer Support Flip.ro
mi au sters recenzia negativa de pe…
mi au sters recenzia negativa de pe google, asa procedeaza ei cand fac nedreptăți.
15 september 2024
Review zonder uitnodiging
Antwoord van Flip.ro
Salutare,
Ne pare rau sa aflam ca experienta avuta nu a fost una de 5 stele!
Recenziile de pe platforma Google nu pot fi eliminate de catre noi, ci doar de Google prin incalcarea regulilor comunitatii!
Te rugam sa ne scrii mai multe detalii pe contact@flip.ro pentru a intelege ce s-a intamplat si pentru a te asista.
Cu bine,
Echipa Customer Support Flip.ro
Scamming company - avoid
Scamming company. Had a campaign with eMag, another online shop, and they made a buy-back promotion where Flip would buy your old phone and eMag offers an extra 500 RON. I sent Flip using this promotion a phone in good condition and they said that the display has to be changed so they offer no more money. I really dont recommend them, if you check all the reviews online, everybody is saying that they are scammers. People who buy and people who sell, everybody has complains.
13 september 2024
Review zonder uitnodiging
Antwoord van Flip.ro
Hello, Mr. Nedelcu,
Out of respect and care for our customers, every phone received for sale in the Flip service is checked with rigor and responsibility!
Our objective is to offer quality services and products to both buyers and sellers who access the Flip.ro platform.
All phones are tested in 67 control points and reconditioned by experts.
The quality, performance and safety of the products are the most important aspects for us.
We report any deficiencies to the selling client, who decides how to proceed regarding the sales process: its continuation or withdrawal from the sale.
We did the same in the case of the phone you sent for sale, for which, during the checks, a high degree of display wear was identified.
The resolution received was "The display shows a high degree of wear (numerous scratches on the entire surface) and requires replacement."
If you had contacted us to clarify the resolution, we would have gladly answered the message. We encourage every customer to contact us directly, because we are here to help you in any situation that requires our attention.
The pictures of the phone you sent for sale can be viewed publicly by accessing the following link: https://bit.ly/3B7zFLK .
If you had not benefited from the respective voucher, the sale would have been rejected because the cost of reconditioning would have exceeded the offer itself.
We consider that by choosing to continue the sales process, you are in our agreement and align with our fundamental values and mission to offer our buyers perfectly refurbished phones!
The payment has already been processed in your bank account and we hope to have you again as a customer. If you need guidance on how to correctly evaluate the phone, so that it reflects the reality of the product, do not hesitate to contact us.
All the best,
Customer Support Team
A scam, used to be decent
This company just tries to scam you and gaslight you into selling your phone 80% cheaper on b*llshit reasons.
I was convinced by the buyback bonus they have to buy an Iphone 15 pro through emag and sell my 12 pro to flip.ro for an extra 500 lei. Phone is 3 years old, minimum scratches, well kept and got an estimate of 1100 lei + 500 lei bonus.
They got back to me with an offer of 260 lei and the bonus…for the same reason that seems to be very popular at them: “the display has a burn in” and it costs 849 lei to change it…How come everywhere else in the world you can change the 12 Pro display with an original new one for like 300 lei (and officially at Apple Store for like 180$, the same amount that flip charges, and they are not an official Apple autorized service), but for every type of phone with a burn in they charge 849 lei?
I want to mention that I sold to them 2 other Iphones in 2021. They were in a worse condition and they had to change the display but I still got a double or triple offer compared to this one… It is very clear to me that they use this “buyback bonus” to trick you into thinking that this is the true value of your phone, and the fact that other people had the same complaint as me just proves it further.
I am 100% sure that if there wasn’t a buyback bonus they would evaluate my phone at 700 lei, which is still low but not as surprising as 260 lei for an Iphone 12 Pro…
I want to also mention that I already sent them a few emails to make this complaint and asked for a full detailed explanation of every single cost of the changes they claim they would have to make. I asked for full transparency so they can prove the “honest evaluation”, and of course they denied this request because “their costs are internal and can’t be made public”…
Will never recommend this service again, and I will also make an official complaint to ANPC, as I believe they are
practicing a very unethical marketing scheme with the buyback bonus that they have with Emag.
2 september 2024
Review zonder uitnodiging
Antwoord van Flip.ro
Hi, Andreea,
We are sorry to see that the experience you had did not live up to your expectations!
We assure you that we are here to identify the best solution for you, in the shortest time and with minimum effort.
Because we cannot identify you based on your name, we invite you to send us an email to contact@flip.ro with the following details: your contact details, accompanied by the order ID and the "review response" specification.
We will contact you by phone as soon as we receive the email.
All the best,
Flip.ro Customer Support Team
same situation
same situation, huawei p30 pro in good condition kept it very well with some scratches on the screen after 4 years of usage..they say it's has a burn in effect and offered 0 Lei, scam, scam scam
1 september 2024
Review zonder uitnodiging
Antwoord van Flip.ro
Good day, Mr. Nistor,
Out of respect and care for our customers, every phone received for sale in the Flip service is checked with rigor and responsibility!
Our objective is to offer quality services and products to both buyers and sellers who access the Flip.ro platform.
All phones are tested in 67 control points and reconditioned by experts.
The quality, performance and safety of the products are the most important aspects for us.
We report any deficiencies to the selling customer, who decides how to proceed regarding the sales process: its continuation or withdrawal from the sale.
I did the same in the case of the phone you sent for sale, for which, during the checks, the burn-in effect was identified.
The resolution received was "Your phone's display shows the burn-in effect at the bottom and requires replacement."
We encourage every customer to contact us directly, because we are here to help you in any situation that requires our attention.
The pictures of the phone you sent for sale can be viewed publicly by accessing the following link: https://bit.ly/3AWaWtw
We consider that by choosing to continue the sales process, you are in our agreement and align with our fundamental values and mission to offer our buyers perfectly refurbished phones!
If you need guidance on how to correctly evaluate the phone, so that it reflects the reality of the product, do not hesitate to contact us.
Al the best,
Flip.ro Customer Support Team
Misleading advertisment, an overall scam
I wish I have read the reviews here before I sent them my iPhone 12 mini hoping that I would get a fair offer on top of a 500 RON bonus voucher from eMag.
They evaluated my iPhone 12 mini at the value of 1 RON, citing various changes and repairs that need to be done to it, including a full change of the back case due to some scratches that I have seen on devices they sell with a stated "good" quality at prices ranging from 1600 to 2000 RON.
Since they opened my phone up, I don't even think I will receive a phone in the same condition as before, given that I would reject their offer.
They are exploiting their customers, knowing that some of them will be forced to accept their embarrassing offers because eMag offers a 500 RON bonus on their Easy BuyBack service.
However, they are in direct violation of the Consumer Protection Act for misleading advertisment.
9 augustus 2024
Review zonder uitnodiging
Antwoord van Flip.ro
Hello, Mrs. Stefan,
Out of respect and care for our customers, every phone received for sale in the Flip service is checked with rigor and responsibility!
Our objective is to offer quality services and products to both buyers and sellers who access the Flip.ro platform.
All phones are tested in 67 control points and reconditioned by experts.
The quality, performance and safety of the products are the most important aspects for us.
We report any deficiencies to the selling customer, who decides how to proceed regarding the sales process: its continuation or withdrawal from the sale.
I did the same in the case of the phone you sent for sale, for which, during the checks, I identified the fact that the phone display was cracked and the frame showed a high degree of wear.
The resolution received was "The display of your phone is cracked and requires replacement. The frame of your phone shows a high degree of wear (numerous scratches on the entire surface) and requires replacement of the case."
If you had contacted us to clarify the resolution, we would have gladly answered the message. We encourage every customer to contact us directly, because we are here to help you in any situation that requires our attention.
The pictures of the phone you sent for sale can be viewed publicly by accessing the following link: https://bit.ly/4fIAKtm.
Since it was necessary to replace the display and the case, the cost of reconditioning would have exceeded the offer itself, and the sale would have been rejected.
Considering that you benefit from the respective voucher, the offer issued is 501 RON, which can be accepted or rejected at this moment.
If you need guidance on how to correctly evaluate the phone, so that it reflects the reality of the product, do not hesitate to contact us.
All the best,
Flip.ro Customer Support Team
Nu vindeti produse pe acest site
In cazul in care curierul cu care colaboreaza iti pierde coletul, vor face tot ce le sta in putinta pentru a demonstra ca este vina ta. Fix acest lucru mi s-a intamplat. Dupa ce au anuntat ca coletul a fost incurcat cu un alt produs, le-am oferit poza cu cutia, coletul si toate detaliile pe care mi le-au cerut. Sameday a facut o ancheta in bataie de joc: o cutiuta de la Emag a fost considerata prea mare pentru a contine o tableta si de acolo a pornit impresia ca sunt un escroc.
Flip, avand efectiv la ei o cutie gresita, diferita de cea din poza trimisa de mine si cea vazuta in camera de supraveghere a easyboxului, logica aratand din toate punctele de vedere ca coletul a fost pierdut, s-au descotorosit de problema mea cu totul raspunzandu-mi altfel: ”De asemenea, acestia (Sameday) nu au identificat incidente sau nereguli pe parcursul livrarii, si astfel, consideram faptul ca placa de baza primita in coletul trimis de Dumneavoastra, va apartine.”
Am sunat de mai multe ori la Sameday, a trebuit sa fac drumuri pentru a depune o plangere la ANPC, pana cand un operator si-a dat seama ca este o situatie cu totul absurda si ca cutia avea o dimensiune absolut normala. S-a demarat din nou procesul de cautare a coletului, si pana la urma s-a gasit coletul. Chiar a trebuit sa reiterez detaliile curierului cu care colaborati si ma tin de c*rul vostru 2 luni pentru a rezolva o situatie care este responsabilitatea voastra? Ati esuat cu totul in a ajuta compania de curierat sa aiba toate detaliile pe care eu vi le-am transmis.
POLITICA FLIP: 2.14. Transferul riscurilor. Flip este raspunzator de riscul de deteriorare sau pierdere a Bunului/Produsului/Accesoriilor pe toata perioada in care acesta se afla in posesia sa, precum si pe toata perioada de livrare, transport, manipulare si depozitare, in cazul in care serviciile de transport, manipulare si depozitare sunt efectuate de catre Flip sau au fost contractate de Flip.
Dupa toate aceste intamplari, raspunsul final Flip: ”Ancheta a fost desfasurata de Sameday, nu de noi. Nu este vina noastra, nu v-a acuzat nimeni cu nimic.” Uitati-va din nou la raspunsul primit de la ei din primul paragraf si la ultima propozitie. =)
Vindeti pe OLX ca sa scapati de un stres, va rog!!!!!!
EDIT 29 august (dupa 3 luni de la predare si 1 luna de la review): banii inca nu au trimisi, nici macar acest lucru nu il pot face corect
6 augustus 2024
Review zonder uitnodiging
Antwoord van Flip.ro
Salut, Radu,
Ne pare rau sa aflam ca experienta avuta a fost una neplacuta!
Multumim pentru timpul acordat discutiei telefonice!
Situatia a fost solutionata, iar plata a fost transmisa catre departamentul financiar pentru procesare si suma va fi vizibila in contul tau in estimativ 1-2 zile lucratoare!
Daca exista orice fel de nelamurire, nu ezita sa ne contactezi pe adresa de email contact@flip.ro si te vom asista cu drag!
Toate cele bune,
Echipa Customer Support Flip.ro
SCAM!
Am trimis telefonul la ei si a ajuns la destinatie dupa 6 zile din constanta la bucuresti. Dupa, a durat mai mult decat s-a preconizat testarea telefonului (aprox. 4 zile) mi-au oferit cu 930 ron mai putin din motive complet false precum camera din spate este defecta avand niste pete translucide vizibile pe un fundal alb. Teapa pentru a reduce pretul cu 850 ron. Alti 80 ron au fost dedusi datorita unor urme usoare de folosire... ceea ce eu bifasem deja ca ar exista.
23 juli 2024
Review zonder uitnodiging
Antwoord van Flip.ro
Salut, Alexandru,
Ne pare rau sa aflam ca experienta avuta nu s-a ridicat la nivelul asteptarilor tale!
Te asiguram ca suntem aici pentru a identifica cea mai buna solutie pentru tine, in cel mai scurt timp si cu minim de efort.
Pentru ca nu te putem identifica in baza numelui, te invitam sa ne trimiti un email la adresa contact@flip.ro cu urmatoarele mentiuni: datele tale de contact, insotite de id-ul comenzii si specificatia "raspuns recenzie".
Vom lua legatura cu tine telefonic imediat ce primim emailul.
Toate cele bune,
Echipa Customer Support Flip.ro
Flip.ro is a big scam
Flip.ro is a big scam. I will tell you my experience.
I sold a phone that was initially estimated on the flip app at 220 ron. I was conditioned to sell emag through them for the purchase of a new phone. After checking, the flip technician offered 1 RON for my phone in good working order. The phone was in perfect working order.
If you refuse the flip offer, you lose the bonus granted by emag.
FLIP = THIEVES
27 juni 2024
Review zonder uitnodiging
Antwoord van Flip.ro
Hi, Ibraim,
We are sorry to see that the experience you had did not live up to your expectations!
Thank you for the time given to the telephone discussion!
The final offer was 501 RON, resulting from the 500 RON eMAG voucher and the value of 1 RON offered for the phone.
After the checks carried out by the technicians, it was found that your phone shows traces of burn-in and your phone needs reconditioning.
In the event that you would not have benefited from the respective voucher, the phone would have been rejected for sale, as the cost of reconditioning would have exceeded the offer itself.
The pictures of the phone you sent for sale can be viewed publicly by accessing the following link: https://bit.ly/3XHEDI8.
If you have other concerns, you can leave us a message at contact@flip.ro and we will gladly assist you.
All the best,
Flip.ro Customer Support Team
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