They are very thorough and altough the process took a lot longer than anticipated the end result is solid and profound. We really appreciated the fact that this lender offers in person support and goo... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
So far very bad. Choosen because of there claim of very fast underwriting process. Paid extra arrangment fee and rate was higher than other lenders but still keep asking same paperwork which was alrea... Toon meer
Bedrijf heeft geantwoord
Great lender when it come's to criteria, and for specialist cases. Underwriter's lack a little on the knowledge to underwrite such specialist cases, but when you have a BDM like Cheryl, it just m... Toon meer
Bedrijf heeft geantwoord
The most understanding specialist Lender ever and I`m saying it as a mortgage adviser myself having dealt with many lenders before. FHL treat every case individually and take time to understand your... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Foundation, we're built to support brokers with the clarity, structure, and real-world insight specialist lending demands. Backed by over 25 years of experience, our breadth, flexibility and expertise bring structure to complex cases. Through our strong heritage, we build trust and lasting relationships, putting brokers and their clients at the heart of everything we do. We make complex lending clear. We make it easier to navigate and to move forward. We make it work for you. We make mortgages happen.
Contactgegevens
Verenigd Koninkrijk
- foundationlending.co.uk
4,0
Goed
191 reviews
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Heeft 85% van zijn negatieve reviews beantwoord
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Amazing
Amazing, quick and efficient service, a pleasure to work with - happy clients too!
28 februari 2024
Antwoord van Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Foundation are always a pleasure to…
Foundation are always a pleasure to deal with, nice and clear communication from the start of the process with a smooth system that makes keying an application a breeze.
Fiona Robertson is a superb help with all of my more specialist cases and always comes back to me in a timely manner.
1 maart 2024
Antwoord van Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Speed and Communication
Good communication and support whenever you called the helpdesk. Underwriting asked for common sense information for the case and reached Offer in very good time. As a broker I will definitely be using them again
23 februari 2024
Antwoord van Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
First class as always
As a broker this isn't my first case using Foundation and always had good experiences. This most recent case had seen declines by other lenders however with the help of BDM Fiona Robertson and a sensible human approach to underwriting by Sajad Nawaz the finer points of the case were understood and my customer received the mortgage offer she needed.
22 februari 2024
Antwoord van Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Excellent guidance from the BDM Cheryl
6 februari 2024
Antwoord van Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Excellent Service
Brilliant service from submission to offer. Deb the underwriter contacted me 3 or 4 times and discussed aspects of the case and then issued the offer. So refreshing for an underwriter to pick up the phone rather than ping pong emails! Will definitely recommend and submit further business.
13 februari 2024
Antwoord van Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
I am a Mortgage Intermediary
I am a Mortgage Intermediary and recently had a case with Foundation, Lisa the underwriter was great! Very responsive and I was able to have a conversation with her in regards to potential issues on the case and she worked with me to find a solution. Great service from Lisa!
1 februari 2024
Antwoord van Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
very quick underwriting of our deals
very quick underwriting of our deals, that were offered before. great service by the underwriter and outstanding support from our BDM
1 februari 2024
Antwoord van Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Interaction with the BDM
Interaction with the BDM - Shirli Henry. Common sense approach to underwriting. All in all, a great experience
4 januari 2024
Antwoord van Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
I was able to discuss the case with the…
I was able to discuss the case with the broker consultant who agreed the case with an underwriter and the underwriter was flexible and helpful all the way through the case. Most grateful to the team.
25 januari 2024
Antwoord van Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Great lender when it come's to…
Great lender when it come's to criteria, and for specialist cases.
Underwriter's lack a little on the knowledge to underwrite such specialist cases, but when you have a BDM like Cheryl, it just makes a broker's job so much easier, and the confidence to pick up the phone to someone who can make a difference to that final decision.
Keep up the good work guys, especially to Cheryl for all her help and support when needed.
18 januari 2024
Antwoord van Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Excellent Service
12 januari 2024
Antwoord van Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Excellent Service.
I've always found the experience talking to FHL extremely polite and noticeably helpful. Shirli Henry the BDM was pivotal in a complicated case. Andrew Lang the underwriter was very fair and explanatory.
11 januari 2024
Antwoord van Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
quick processing and great service
2 januari 2024
Antwoord van Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Great service all the way
Great service all the way. I will certainly use you again. Many thanks to Lisa the underwriter. Great service from the help desk as well.
14 december 2023
Antwoord van Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
I remortgage with these people low and…
I remortgage with these people low and behold I meant to pay £2214 they take £3344.
I am getting out of this asap no way
1 december 2023
Review zonder uitnodiging
Antwoord van Foundation
Thanks for contacting us. We apologise for any inconvenience and we are keen to look into this for you.
Please contact us at customerrelations@foundationhomeloans.co.uk with your full name and contact details or call us on 0344 770 8032, so we can discuss this in more detail.
The Foundation of Excellent Service!
As a whole of market Mortgage Broker, I get to experience the highs and the lows of service from Lenders, Estate Agents and Conveyancers...however the continuing high levels of service I receive from Foundation Homeloans, easily puts them to the top of the pile. It is very reassuring when after a case has been submitted and is passed to the underwriters that you get a phone call from the underwriter assigned to your case just to talk through any documentation required and to ask any questions that may help move a case forward. Corina, the underwriter on this case has in my opinion set a new benchmark for underwriters everywhere to follow!
29 november 2023
Antwoord van Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Our experience with FHL has always been…
Our experience with FHL has always been great. The team are very hands on, problem solvers and have a commonsense approach to work. Let down on this case in particular as the case had to be referred to legal department who do not have SLAs and caused a two week delay once all underwriting has already been signed off. Their lack of response really gave a negative impact. Without the help of our BDM Fiona and Cheryl dont know what I would have done.
25 november 2023
Antwoord van Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Antwoord van Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Antwoord van Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
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