Fridgemaster Reviews 

Absolutely terrible customer service !! Countless emails to them with no replies and several phone calls, sitting waiting on hold to be connected for over 10 minutes, then just cut off. Yet on their website they state how good their after sales support is. IT IS NON EXISTENT. Would NEVER buy from this company again. HISENSE are the same company, so I would avoid them too.

Bought a fridge/freezer from this company on 3rd January 25 after only 31 days it stopped working.
Told I had to wait a week for someone to come and look at it, I explained that I couldn't wait that long for a repair or replacement as I have medication that needs to be fridged.
The lady I spoke to was extremely rude and and not helpful in any way whatsoever.

Customer Service, WHAT customer service.
Have contacted them twice about issues with the water cooler, never even had an acknowledgement never mind an answer.
Seem a bunch of cowboys so don't even consider them in any purchase exercise

My fridgemaster Fridge has stopped working after just short of 3 years, I paid £469 ....for what? My old Samsung lasted 20 years and 3 house moves.
DO NOT BUY.
Absalute disgrace how these companies get away with it.
A 1 YEAR WARRANTY ISN'T WORTH THE PAPER ITS WRITTEN ON.

In May 2020, from Distons, I spent a lot of money on a black Fridgemaster Fridge Freezer MS83430FB. It was the first time I had invested in an American-style product but I did so so that I could store, in it, much food.

Initially, I was very excited because it resulted in less supermarket trips being needed. However, subsequently, much frost built up inside the freezer. About £200 of meat etc has been ruined!

I’ve not been able to use the freezer in the past year. Throughout the last 10 months the fridge has been sub-standard resulting in food starting to go mouldy within about 3 days. (We have had to cope without using, for example, butter in all that time.) Hence, I have only been able to store small quantities of non-frozen food at a time.

Originally, I had hoped my Fridgemaster device would last around 10 years but it has barely lasted 4, representing poor value for money.

I am so disappointed and cannot afford to consider purchasing similar goods in future.

Louis Rawson 1/1/25

Absolutely rubbish fridge freezer . Only had one month and freezer compartment started to crack . Contacted them they said I should take more care of it . My previous below fridge freezer I had over 10 years with no problem . Cheaply made and flimsy . Terrible company

DO NOT BUY FROM THIS COMPANY, THEY HAVE THE WORST CUSTOMER SERVICE EVER. I ORDERED A PART [BASKET] WHICH WAS MISSING. AFTER NUMEROUS ATTEMPTS TO CALL THEM AND CHASING THEM UP, I KEEPS GETTING FOBBED, THAT THE PART HAS NOT BEEN DISPACHED, BECAUSE NOT AVAILABLE. I HAVE HAD A VERY BAD EXPERIENCE AND WOULD NOT RECOMMED THEM TO FRIENDS OR FAMILY. I WILL NEVER BE PURCHASING THIS BRAND IN FUTURE. THE SAME LADY ANSWERS YOUR CALL MYLLA AND I FOUND HER BEHAVIOUR TO BE VERY RUDE AND SHE WILL YOU MESS YOU AROUND. IF I DO NOT RECIEVE THIS PART, I WILL BE CONTACTING TRADING STANDARDS, OR TAKE THEM TO COURT. IT HAS BEEN VERY STRESSFUL AND AN INCONVENIENCE.

I need to get a box inside my freezer I just bought this item about 3 months ago who do I contact

The fridge rattled from behind since new!

Samsung attended 2 but stated this is normal,

you can hear the fridge operating from another room!

The door skin is so thin, this dents/marks to easy.

Samsung, where has your quality gone!

Great fridge inside, all works OK

But over all, you could have it back!!

Do not buy this fridge. They lie about their warranty and their fridge breaks within the same month you purchase it. The water system snapped after 2 weeks of having it, the fridge drawers all snapped within 7months, I have bought so many fridge freezers and this is by far the worst. I only got it because I needed a bigger fridge freezer, if not I would have kept my old one which is by another brand. I called fridge master and they did nothing.

Rang them to book an engineer. The woman I spoke to was very argumentative and rude. She was deliberately hostile when I was just trying to book the appointment. I really just want to cancel but I won't get my £99 back. I resent giving money to a company with such appalling customer service.
£99 to book an appointment! RIP OFF.

customer service and engineers both are useless. It’s been 7weeks I’m waiting response from engineer. The customer service team they really don’t care to solve the problem and they don’t know about engineers. I paid around 126 pounds and wait 7 weeks for repairs my fridge but no response from engineer.

I never faced this types of bad service in my life.
I really don’t understand how they don’t care about customers. Shame

Please do not buy from Fridgemaster. Could not agree more with all the other reviews. Please avoid this company completely. Their products and services are something that should not even be available to the wider public.
Left without a fridge and freezer for 5 weeks, very difficult to speak to customer service. They just could not care less. Shocking.

The fridge freezer in my flat is under warranty and broken on the 20th of September 2024. It is now the 4th of November (over 6 weeks later) and they have not been able to fix it and have not offered a replacement. They take ages to send engineers round, even longer to order parts, and have event ordered the wrong part. They have left us without a fridge or freezer for a month and a half.

I tried to purchase a fridge freezer three times with this company via Amazon. The first one arrived with shattered shelves. I was promised a call to resolve the situation which never came. The second time it was damaged in transit and the order was canceled. I suspect as I had bought it during the Amazon sale at a £150 discount. The third time it actually arrived but the compressor broke after three days.

I contacted customer services to ask for a refund under UK law which was refused.

In the UK, the Consumer Rights Act 2015 and the Consumer Contracts Regulations establish the rights of consumers to return faulty goods. These rights include:
Short-term right to reject
Consumers have 30 days to return faulty goods and receive a full refund.

Instead I was informed by the agent that I was wrong and he ‘knew the law better than I did’. Despite asking several times to return the item and get a refund he demanded I take a video of a sound. Apparently he ‘couldn’t hear anything’ even when my phone was held up against the appliance.

I asked to speak to the manager several times and was told ‘there is no manager, only me or another agent’ . At the end of the call I asked what the complaints procedure was and was told to email them with the subject ‘FAO the manager’. So there is a manager, they just don’t take calls.

They refused to accept any liability for items damaged during transit as this is a ‘retailer issue (Amazon)’.
They are very quick to cancel orders for goods in transit, but if it is in your house and breaks good luck getting a refund despite what UK law states as they know better!

This is the worst customer service i have ever received. My fridge freezer stopped working, it took them 12 days to repair my fridge. The customer service team did not know what they were doing, the engineer visited my house without the part to repair the fridge- what a shambles- i would give them a minus rating for service!!!

What a shame I didn't read all the reviews before buinng from fridgemaster! Already 1h on the phone to them and nobody is answering. Rubbish customer service

Bought a Fridgemaster MCF96 Chest Freezer from AO.com in Aril 2023 which stopped freezing on 20th August 2024 (16 months) ruined a full load of food.
Power light on, but no compressor
Contacted Fridgemaster by email
, not had a reply so beware !
I have bought another make from AO.com

I have owned a Fridgemaster fridge freezer for 15 months & have been generally satisfied with its operation. However, the LED light in the fridge side recently failed. Its replacement is not covered by the warranty/extended warranty & there are warnings in the instruction booklet that this should not be attempted by the user. The plastic cover looks tricky to remove & there are stories online of the clips breaking. I have been informed by the repair company (Pacifica) that it will cost £132 for the LED strip to be replaced & that it would only be guaranteed for 60 days. I am shocked to discover such charges relating to an appliance costing less than £600 so I am resigned to living what I would regard as a relatively new appliance being in total darkness. Please be aware of this before purchasing.

On 04.06.2024 I ordered from ao.com a Fridgemaster fridge-freezer for my elderly mother. On 07.06.2024 the appliance was delivered. After a few weeks of use I noticed that the fridge did not appear to be as cold as it should be. With a calibrated temperature sensor (I'm a doctor of engineering) I monitored the fridge temperature and found that it never went below 10degC regardless of setting or appliance location. On 22.07.2024 I contacted Fridgemaster customer services. On 25.07.2024 a technician from Pacifica, the repair agent, visited to inspect the appliance. He said that in his opinion it is unrepairable but he would need to refer back to his manager and it may be decided that parts would be ordered and repair attempted. Parts were ordered on 26.07.2024 and nothing has happened since. Every time I call I'm fobbed off and told that parts are on order and should be in soon. My mother has been without a working fridge since 07.06.2024. Do not be tempted by Fridgemaster's low prices. The appliances and customer service are appalling.