When I bought a Fusion5 from Amazon, it came with a USA plug, not a UK one. I contacted Fusion5 & they sent me the correct plug which I received the following morning. The Fusion5 is a great tablet/P... Toon meer
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my purchase was from Amazon a Fusion5 Model name FWIN232 HELIOS12 Memory storage capacity 512 GB Screen size 12 Inches. there was a problem with the tablet , so i contacted the customer service team,... Toon meer
Easy ordering. Ordered machine on Saturday and it arrived Tuesday a.m. Great Service. Nice machine, but the instruction book is rubbish and assumes knowledge. I doubt anyone not used to computers an... Toon meer
Where shall I start 1) the computer mains lead you sent did not work. 2) You forgot to pay postage so I ended up paying for the delivery of something that was useless. Dpo you need any more?
Bedrijfsgegevens
Over Fusion5
Geschreven door het bedrijf
Welcome to Fusion5
Our success lies in the expertise of our in-house technicians, dedicated R&D staff, and a customer-oriented service team. This winning combination allows us to deliver unmatched quality and service, regardless of your budget.
At Fusion5, we take pride in offering a diverse range of products, specializing in Android and Windows devices. Our Android tablets, Windows tablets, 2-in-1 laptops, and traditional Windows laptops are designed to cater to your specific needs, whether it's for work, entertainment, or both.
We understand the importance of affordability without compromising on performance. That's why our products are thoughtfully designed to deliver an exceptional user experience while remaining cost-effective. We believe that technology should be accessible to all, and our commitment to competitive pricing reflects that vision.
With Fusion5, you not only get cutting-edge electronics but also a dedicated team ready to assist you throughout your journey with our products. From pre-sales inquiries to after-sales support, our friendly service team is here to ensure your complete satisfaction.
Join us on our mission to bring innovation, quality, and affordability together in the world of electronics. Experience the Fusion5 difference today!
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CONTACT US
Contactgegevens
Unit 3, Evans Business Centre, Belmont Industrial Estate, DH11ST, Durham, Verenigd Koninkrijk
- eve@fusion5store.com
- fusion5store.com
4,5
Uitstekend
457 reviews
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Smooth purchase experience
Smooth purchase experience. The tablet arrived on time, was well packaged, and matched the description. Setup was easy and everything worked as expected. Overall very satisfied.
7 april 2026
Review zonder uitnodiging
Antwoord van Fusion5
Hi Виктория,
Thank you for sharing your feedback with us! We're pleased to hear that your tablet arrived on time, was packaged to a high standard, and accurately matched it's description. It is great to know that the setup process was straightforward and that everything has been working as expected. Customer satisfaction is at the heart of everything we do, and reviews like yours remind us why that matters. We hope you continue to enjoy your new tablet, and we look forward to welcoming you back should you need anything in the future
— Team Fusion5
I love my tablet
I love my tablet! It runs all my same settings from my home computer due to windows 11. I’m able to use a high end program called Digital Factory to print DTF transfers that can be pressed onto any color shirt or fabric. I love it!
22 april 2026
Review zonder uitnodiging
Antwoord van Fusion5
Hi Jenna,
Thank you for taking the time to leave your feedback. We’re delighted to hear that you’re enjoying your new tablet and that the Windows 11 environment allows you to seamlessly use your existing setup. It’s great to know the device is effectively supporting advanced applications like Digital Factory and meeting your needs for DTF printing. We truly appreciate your feedback and are pleased the tablet is performing so well for your workflow. If you ever need any assistance, our support team is always here to help
— Team Fusion5
Great portable Windows tablet
I’ve been using the Fusion5 HELIOS12 and it’s a really convenient device. It feels like a full Windows laptop but in a lightweight tablet form, which I love.
The display is sharp and bright, and it’s great for everyday tasks, content, and streaming. The stylus is a nice bonus — perfect for notes and quick edits.
It runs smoothly for daily use and is easy to carry around, so I take it with me often.
Overall, a great option if you want something portable but still functional 👍
21 april 2026
Review zonder uitnodiging
Antwoord van Fusion5
Hi Anastasiya,
Thank you for taking the time to leave your thoughts. We’re delighted to hear that the HELIOS12 is providing the balance of portability and functionality you were looking for, and that you’re enjoying the display quality and overall performance for day-to-day use. It’s also great to know the stylus has been a useful addition for notes and quick edits. We truly appreciate your feedback and are pleased the device is supporting your needs. If you ever require any assistance, our support team is always here to help
— Team Fusion5
Love my tablet
Love my tablet - really easy to use and take with me on the go
21 april 2026
Review zonder uitnodiging
Antwoord van Fusion5
Hi Olivia,
Thank you for taking the time to share your feedback. We’re delighted to hear that you’re finding your new device easy to use and convenient when on the go. It’s always encouraging to know our products are meeting our customers’ needs. Should you require any assistance in the future, please don’t hesitate to contact our support team
— Team Fusion5
The Fusion5 tablet is just awful
The Fusion5 tablet is just awful. It is not a functional device. Not based on modern age (i.e. its not the 1980s) standards anyway. Cumbersome, slow, non-responsive, a real pain to use. Sound is terrible. Heavy. I wrote to them to request a return but as it was after the 30 day return window they refused. Biggest waste of £250 I can think of. Having now to buy another device. Steer clear.
19 april 2026
Review zonder uitnodiging
Antwoord van Fusion5
Hi Sinead,
Thank you for taking the time to leave us your feedback — we're sorry to hear that your experience hasn't met expectations.
We understand how frustrating it can be when a device doesn't perform as hoped, and we genuinely appreciate you bringing this to our attention. As a standard part of every purchase, we offer a 30-day returns period — if a device doesn't meet your expectations within that time, we're happy to arrange a hassle-free refund. Unfortunately, as your return request came in after this window had passed, we are unable to process a refund on this occasion in line with our returns policy.
That said, your device is covered under warranty and we would really like the opportunity to help resolve the issues you've experienced — whether that's performance, responsiveness, sound, or anything else you've raised. Our team is on hand to work through these with you, and in many cases issues like these can be addressed.
Please don't hesitate to reach out to us directly at eve@fusion5store.com and we'll do our best to make things right.
— Team Fusion5
I’m a teacher and I use my Fusion5…
I’m a teacher and I use my Fusion5 Windows tablet for work every day. It runs full Windows 11 so I can plan lessons, mark work, and run my teaching apps with no issues. The screen is clear for Zoom classes, and with a keyboard it works just like my laptop.
For the price, it’s been a lifesaver in the classroom and at home. Highly recommended.
31 maart 2026
Review zonder uitnodiging
Antwoord van Fusion5
Hi Daedreen,
Thank you for taking the time to share your experience. We’re pleased to hear that your new Fusion5 Windows tablet has been a reliable tool for both classroom and home use, and that it supports your day-to-day teaching needs. It’s especially great to know the performance and versatility, including use with a keyboard and for Zoom sessions, have made a positive difference. We truly appreciate your feedback and recommendation, and if there’s ever anything further we can assist with, please don’t hesitate to get in touch
— Team Fusion5
Good for photo
As a professional photographer, the Fusion Tablet has become an essential part of my kit. The 12-inch display is brilliant for reviewing high-res shots on location, offering the color accuracy and detail I need. Running full Windows is a massive advantage because I can use desktop versions of my editing software without any compromises. It’s incredibly convenient to tether my camera directly to a device this portable. It’s essentially a powerful workstation that fits in my camera bag, making my mobile workflow smoother than ever.
8 april 2026
Review zonder uitnodiging
Antwoord van Fusion5
Hi Екатерина,
Thank you for taking the time to share your experience with us
It's fantastic to hear that your new Fusion5 Helios12 Tablet has become such a valuable part of your photography kit! Knowing that the 12-inch display is delivering the colour accuracy and detail you need on location, and that the full Windows experience is giving you access to your professional editing software without compromise, really means a lot to us.
The idea of it fitting seamlessly into a camera bag as a portable workstation is something we're really proud of, so it's brilliant to hear it's making such a difference to your mobile workflow.
Thank you again for taking the time to share your experience — we hope the Fusion Tablet continues to be a trusted companion on every shoot
— Team Fusion5
Its s great windows tablet
Its s great windows tablet. 12 inches screen super quality. And works very smoothly
14 april 2026
Review zonder uitnodiging
Antwoord van Fusion5
Hi Fabiano,
Thank you for your feedback!
We’re delighted to hear that you’re enjoying your new Fusion5 Helios12 tablet and that you’re pleased with the screen quality and smooth performance. It’s great to know the device is meeting your expectations.
If you ever need any assistance or have any questions, please don’t hesitate to reach out — we’re always happy to help
— Team Fusion5
great item
quick shipping -product as promised -easy set up - did not expect to need to purchase sd card and i guess thats how they keep the price down - otherwise thats the only complaint !
23 maart 2026
Antwoord van Fusion5
Hi Colin,
Thank you so much for taking the time to leave us a review! We're really pleased to hear your order arrived quickly, that everything was as described, and that you found the setup nice and straightforward — that's exactly the experience we aim for. You make a fair point about the SD card, and we completely understand that it can catch customers off guard. You're right that keeping it separate helps us offer the best possible price on the device itself, but we'll certainly take your feedback on board as a reminder to make this clearer upfront. Thanks again for your support — we hope you're loving your new device, and please don't hesitate to get in touch if there's anything we can help with!
— Team Fusion5
There are too many hoops to sign up for…
There are too many hoops to sign up for the warranty. Once you sign up for the 2 year warranty, the site only gives you 1 year. Not a great start on setting up the tablet. We will see how the rest of the set up goes and performance once we have added to our inventory.
27 maart 2026
Antwoord van Fusion5
Hi Matt,
Thank you for taking the time to leave us a review — we really appreciate all feedback received, and we're very sorry to hear that the warranty registration process was too time consuming
Just to clarify: depending on the model you've purchased, your device is covered by either a standard 1-year or 2-year warranty (Please see your sales invoice for confirmation) No registration is needed for this coverage.
However, if you register your purchase with us within 14 days of buying, we're happy to add a complimentary 90-day extension on top of your standard warranty at no extra cost. It's our way of saying thank you and giving you a little extra peace of mind.
We hope you're enjoying getting set up, and please don't hesitate to reach out to us directly if there's anything else we can help with!
- Team Fusion5
Absolutely loving this tablet
Absolutely loving this tablet, very strong and powerful!
9 maart 2026
Review zonder uitnodiging
Antwoord van Fusion5
Hi Larisa,
Thank you for taking the time to leave your feedback. We’re thrilled to hear that you’re enjoying your tablet and that it’s meeting your expectations in terms of performance. Your satisfaction is exactly what we aim for, and it’s always encouraging to hear that our devices are making a positive difference for our customers. We truly appreciate you taking the time to share your experience
We hope you continue to enjoy your device, and should you ever need us, we are always here and happy to help!
- Team Fusion5
Antwoord van Fusion5
Hi Dominick,
Thank you so much for taking the time to leave us your feedback — it really does mean a lot to the team here at Fusion5! We always strive to ensure our customers receive clear, helpful communication and a friendly experience at every touchpoint, so it is absolutely brilliant to hear that we have delivered on that for you. We hope you continue to enjoy your product, and should you ever need us, we are always here and happy to help!
- Team Fusion5
Antwoord van Fusion5
Hi Kevin,
Thank you for taking the time to leave your feedback — we are happy to hear that you're pleased with both delivery, and your new device. Ensuring our customers receive their orders promptly and to a high standard is something we take great pride in, so it is wonderful to know we have delivered on that. We hope that you continue to enjoy your purchase, and should you ever need any assistance, please don't hesitate to get in touch.
- Team Fusion5
Good first impression, especially for families
Good first impression, especially for families
One thing I liked straight away is the rugged design. I have a young child at home, so having something that feels more protected and durable makes a big difference.
Setup was simple and everything ran smoothly. The 12GB RAM and 512GB storage also stand out for the price.
Battery life seems good so far, although I haven’t used it long enough to comment on long-term performance.
Overall, it feels like a solid, practical device, especially for everyday use or for households with kids.
17 maart 2026
Review zonder uitnodiging
Antwoord van Fusion5
Hi Beta,
Thank you for taking the time to share your experience with us — we are delighted to hear that your Fusion5 tablet has made such a positive first impression. It is particularly pleasing to know that the rugged design has provided the peace of mind you were looking for in a household with young children, as durability and practicality are key considerations in the development of this product. We are also glad to hear that the setup process was straightforward and that the 12GB RAM and 512GB storage have stood out as excellent value. We are confident that as you continue to use the device, the battery life and overall performance will continue to impress. Should you have any questions or require any assistance at any point, please do not hesitate to contact us — we are always happy to help
- Team Fusion5
Antwoord van Fusion5
Hi Sharmila,
Thank you for taking the time to leave us your review — we are pleased to hear that you experienced both prompt service and excellent customer support. Ensuring our customers receive a timely and professional experience is something we are committed to delivering consistently, and it is always rewarding to know when we've achieved this. Your feedback is greatly appreciated and will be shared with the team. Should you require any assistance in the future, please do not hesitate to contact us
- Team Fusion5
I am loving me helios10 windows 11…
I am loving me helios10 windows 11 tablet! It’s literally a whole windows computer into a portable tablet! It’s faster than my actual computer! 10000/10 reccomend!
20 maart 2026
Review zonder uitnodiging
Antwoord van Fusion5
Hi Ashley,
Thank you so much for the review — we are thrilled to hear that you are enjoying your Helios 10 Windows 11 Tablet! It's wonderful to know that the device has exceeded your expectations and is delivering the full Windows 11 experience you would expect from a desktop or laptop computer, in a convenient and portable form factor. The fact that it has surpassed the performance of your existing computer is a true testament to the power and capability we have packed into this device. Your enthusiasm and recommendation are greatly appreciated, and we hope your Helios 10 continues to impress. Should you ever need any assistance, please do not hesitate to contact us — we are always happy to help
- Team Fusion5
This pc tablet is awesome!!
This pc tablet is awesome!!! We use it for on the go homeschool programs and my kids are able to navigate it with ease! Highly recommend!
1 maart 2026
Review zonder uitnodiging
Antwoord van Fusion5
Hi Eica,
Thank you for taking the time to share your feedback — we are absolutely delighted to hear that your Fusion5 tablet has become such a valuable tool for your homeschooling programme. It is particularly pleasing to know that the device has proven intuitive and easy to navigate for younger users, which is a true reflection of the accessible and user-friendly experience we aim to deliver. Your recommendation means a great deal to us, and we hope your family continues to enjoy the tablet for many years to come. Should you ever require any assistance, please do not hesitate to contact us — we are always happy to help
- Team Fusion5
This is an amazing windows tablet
This is amazing! I love the windows tablet! It’s durable and I use it for video production!
19 maart 2026
Review zonder uitnodiging
Antwoord van Fusion5
Hi Ede,
Thank you for taking the time to share your experience with us — we are delighted to hear that your Fusion5 Windows Tablet has exceeded your expectations. It's great to know that the device has proven both durable and capable of meeting the demands of video production, which is a testament to the quality and performance we strive to deliver across our product range. We greatly appreciate your support and look forward to continuing to provide products and services of the highest standard. Should you require any assistance in the future, please do not hesitate to contact us.
- Team Fusion5
Gamer review
I recently bought the Fusion5 Windows Tablet for my son, who is a huge little gamer, i couldn’t be happier with the purchase. I was looking for something more affordable but still quality and this tablet is it! The graphics are awesome and my son keeps saying how like smooth everything looks when he’s playing his games. He’s been using it every day!
14 februari 2026
Review zonder uitnodiging
Antwoord van Fusion5
Hi Sydney,
Thank you so much for taking the time to share your feedback with us — it truly makes our day to hear that your son is enjoying his Fusion5 Windows Tablet so much! We are thrilled that the tablet has exceeded your expectations and that it has struck the perfect balance between quality and affordability that you were looking for. It's fantastic to hear that the display performance has made such an impression, and knowing that it has become a daily favourite is the highest compliment we could ask for. We hope your son continues to enjoy every moment of it, and should you ever need any assistance or have any questions, please don't hesitate to get in touch — we're always happy to help!
- Team Fusion5
Antwoord van Fusion5
Hi Paul,
Thank you for taking the time to leave us your feedback — it truly means a great deal to us!
We are delighted to hear that you were pleased with both the pricing and the condition in which your order arrived. We always strive to ensure our products are packaged with care and delivered to the highest standard, so it's fantastic to know this was reflected in your experience.
We very much look forward to welcoming you back as a customer in the future, and please don't hesitate to get in touch should you need any assistance with your next order — we're always happy to help.
- Team Fusion5
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