When I bought a Fusion5 from Amazon, it came with a USA plug, not a UK one. I contacted Fusion5 & they sent me the correct plug which I received the following morning. The Fusion5 is a great tablet/P... Toon meer
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my purchase was from Amazon a Fusion5 Model name FWIN232 HELIOS12 Memory storage capacity 512 GB Screen size 12 Inches. there was a problem with the tablet , so i contacted the customer service team,... Toon meer
Easy ordering. Ordered machine on Saturday and it arrived Tuesday a.m. Great Service. Nice machine, but the instruction book is rubbish and assumes knowledge. I doubt anyone not used to computers an... Toon meer
Where shall I start 1) the computer mains lead you sent did not work. 2) You forgot to pay postage so I ended up paying for the delivery of something that was useless. Dpo you need any more?
Bedrijfsgegevens
Over Fusion5
Geschreven door het bedrijf
Welcome to Fusion5
Our success lies in the expertise of our in-house technicians, dedicated R&D staff, and a customer-oriented service team. This winning combination allows us to deliver unmatched quality and service, regardless of your budget.
At Fusion5, we take pride in offering a diverse range of products, specializing in Android and Windows devices. Our Android tablets, Windows tablets, 2-in-1 laptops, and traditional Windows laptops are designed to cater to your specific needs, whether it's for work, entertainment, or both.
We understand the importance of affordability without compromising on performance. That's why our products are thoughtfully designed to deliver an exceptional user experience while remaining cost-effective. We believe that technology should be accessible to all, and our commitment to competitive pricing reflects that vision.
With Fusion5, you not only get cutting-edge electronics but also a dedicated team ready to assist you throughout your journey with our products. From pre-sales inquiries to after-sales support, our friendly service team is here to ensure your complete satisfaction.
Join us on our mission to bring innovation, quality, and affordability together in the world of electronics. Experience the Fusion5 difference today!
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CONTACT US
Contactgegevens
Unit 3, Evans Business Centre, Belmont Industrial Estate, DH11ST, Durham, Verenigd Koninkrijk
- eve@fusion5store.com
- fusion5store.com
4,5
Uitstekend
457 reviews
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I absolutely love this tablet!
I absolutely love this tablet!! Really helpful with my construction job to take to construction sites and not worry about any damages! It’s quick and easy to used and works incredibly well for me!
14 maart 2026
Review zonder uitnodiging
Antwoord van Fusion5
Hi Mandeep,
Thank you so much for taking the time to leave us your feedback — it's great to hear that your Fusion5 tablet is proving to be such a valuable tool out on the construction site! This is exactly the kind of real world, demanding environment our rugged tablets are built for, so knowing it is giving you the confidence to work without worrying about damage is incredibly rewarding to hear. We are also glad to hear it is keeping up with the pace of your working day with its speed and ease of use. We hope it continues to serve you well on every job and please do not hesitate to get in touch if there is ever anything we can help you with!
- Team Fusion5
Great tablet
Great tablet! Sturdy and works fast. Great bit of kit
11 februari 2026
Review zonder uitnodiging
Antwoord van Fusion5
Hello Stacey,
Thank you for your review — we really appreciate you taking the time to share your experience! It is great to hear that your tablet's performance and build quality are standing out for you, as these are two things we work hard to get right across our entire range. We hope you continue to enjoy your tablet and please do not hesitate to get in touch if there is ever anything we can help you with!
- Team Fusion5
I’m so impressed with the Fusion5…
I’m so impressed with the Fusion5 Windows 11 PRO Rugged Tablet! It’s UK-assembled and feels really solid and durable. The 2-year warranty, including accidental damage cover, gives me total peace of mind. It’s super fast with 12GB RAM and a 512GB SSD, and the expandable storage is a bonus. Running Windows 11 Professional on Intel 13th Gen, multitasking is smooth and effortless. Perfect for work, commuting, or home use highly recommend!
13 maart 2026
Review zonder uitnodiging
Antwoord van Fusion5
Hello Ndum,
Thank you sincerely for taking the time to leave such a thorough and positive review — feedback like yours is truly appreciated by the entire team. We are delighted to hear that the build quality, performance and the added assurance of the 2 year warranty with accidental damage cover are all meeting your expectations. The combination of 12GB RAM, 512GB SSD and Intel 13th Gen processing is designed to deliver a seamless and efficient experience across all environments, and it is wonderful to know this is reflected in your day to day use. UK assembly and robust build standards are aspects of our product that we take great pride in, and your recognition of this means a great deal to us. Thank you once again for your recommendation and we look forward to supporting you for many years to come
- Team Fusion5
Sturdy table, high quality, like a computer, super durable
Great tablet. Works like a computer and has the same power. Super sturdy and durable.
13 maart 2026
Review zonder uitnodiging
Antwoord van Fusion5
Hi Beth,
Thank you for taking the time to leave us your feedback — we love hearing this! The fact that it feels as powerful as a full computer is exactly what we set out to achieve, so it is fantastic to know it is delivering on that promise for you. The build quality and durability of our devices is something we are particularly proud of, and it is great to hear the sturdiness is standing out in your day to day use. We hope you get many years of enjoyment out of it and please do not hesitate to get in touch if there is ever anything we can help you with!
- Team Fusion5
Excellent product
Excellent product with a very high quality.Very useful it has everything you need.
4 maart 2026
Review zonder uitnodiging
Antwoord van Fusion5
Hi Maureen,
Thank you so much for taking the time to leave us your feedback — we are thrilled to hear that you are happy with your Fusion5 device! It is always wonderful to receive feedback like this and to know that our products are meeting and exceeding expectations. We put a great deal of care into ensuring our devices offer everything our customers need, so it is incredibly rewarding to hear that this has come through in your experience. We hope you continue to enjoy it and please do not hesitate to reach out if there is ever anything we can help you with!
- Team Fusion5
Resistant, handy and practical
Bought it from Amazon, fast delivery and great costumer support.
Amazing for work as the padding cover is very resistant and handy. Window supported so really easy to use.
Suggested.
13 maart 2026
Review zonder uitnodiging
Antwoord van Fusion5
Hi Rebecca,
Thank you for taking the time to leave your feedback — we are absolutely delighted to hear that you are enjoying your Fusion5 device! It is great to know that the rugged case is standing up to the demands of your working day and that you are finding Windows easy to navigate. Speedy delivery and great customer support are things we work hard to get right, so your kind words really do mean a lot to the whole team. We hope to continue exceeding your expectations and look forward to supporting you for a long time to come!
- Team Fusion5
This tablet's an absolute joke
This tablet's an absolute joke. There's a two or three second delay between every button push. You can't put it to sleep and restart it literally have to force shut it down to bring it back. Not to mention windows apps are pretty poor but I can't blame the tablet for that. However I can blame the manufacturers for building a device with damn near no RAM creating something that is so underpowered trying to watch a YouTube video results in repeated freezes and stutters. This is not a tablet this is a coaster.
9 maart 2026
Review zonder uitnodiging
Antwoord van Fusion5
Hello Michael,
Thank you for taking the time to get in touch, and we're truly sorry to hear about the experience you've had with your Fusion5 tablet.
We completely understand your frustration, and we want to assure you that what you've described is highly unusual. The symptoms you're experiencing — significant input delays, inability to sleep and wake correctly, and video playback stuttering — are not representative of the performance our tablets are designed and tested to deliver, and we'd very much like to get to the bottom of this for you.
In many cases, these kinds of issues can be caused by a software or configuration issue rather than the hardware itself, such as background processes consuming resources, a Windows update pending, or a driver conflict. We would hate for you to continue experiencing this without us at least investigating whether it can be resolved.
Would you be willing to let us look into this further? If you could share the model name or serial number from the back of the device along with your order details with our support team at eve@fusion5store.com, we'll get someone to look at this as a priority and advise on the best course of action —
We appreciate your patience and we'd genuinely like the chance to put this right for you.
- Team Fusion5
Prompt shipping good communications
Prompt shipping and merchandise as advertised. Very good communications regarding questions I had.
17 februari 2026
Antwoord van Fusion5
Hello Darrel,
Thank you for your positive feedback. We’re delighted to hear that you were pleased with our product and service
We also appreciate your kind comments regarding our communication — providing clear and timely support is very important to us, so it’s great to know this made a difference to your experience.
If you ever have any further questions or require assistance in the future, please don’t hesitate to get in touch
- Team Fusion5
The keyboard case
The case with keyboard is a good case as I use it. It’s thin and light weight and the design is good but wish it had a different mounting for the tablet to be more secured and more viewable angles would be a nice touch. But overall all its a good case.
20 februari 2026
Antwoord van Fusion5
Hello Rod,
Thank you for taking the time to share your detailed feedback. We genuinely appreciate you outlining your experience with the keyboard case.
We understand your comments regarding the attachment mechanism and viewing angles. The current design is intended primarily for stable, desk-based use via the docking connection, and we recognise that this may not provide the level of flexibility or support some users prefer—particularly when working on the move. Your suggestion regarding magnets or a firmer backing is noted, and feedback like this is valuable as we continue to review and improve our product designs.
We’re pleased to hear that the keyboard itself is performing well, but we’re sorry that the overall case design has not met your expectations. If you would like to discuss this further, we would be happy to explore possible solutions with you.
Thank you again for your honest feedback — it helps us improve
- Team Fusion5
Excellent service
Excellent service. I mistakenly ordered a table keyboard twice. The returns service was excellent, as was the communication from Fusion5.
26 februari 2026
Antwoord van Fusion5
Hi Alastair,
Thank you for taking the time to leave your feedback. We’re delighted to hear that you found our returns process straightforward and our communication helpful, particularly in resolving the duplicate order. Providing clear, efficient support is something we place great importance on, so it’s encouraging to know this reflected positively in your experience. We truly appreciate you taking the time to share your comments and look forward to assisting you again in the future
- Team Fusion5
Antwoord van Fusion5
Good Afternoon,
Thank you for your feedback — we’re delighted to hear that your order arrived quickly and in excellent condition. We truly appreciate you taking the time to share your experience. If you ever need any assistance or have any questions in the future, our team will be very happy to help
- Team Fusion5
Antwoord van Fusion5
Hi Joseph,
Thank you for taking the time to share your feedback. We’re very pleased to hear that you were satisfied with our service. Delivering a smooth and reliable experience is always our goal, and your comments are greatly appreciated. We look forward to assisting you again in the future
- Team Fusion5
Antwoord van Fusion5
Hi Mike,
Thank you for taking the time to leave us your feedback. We’re delighted to hear that you were pleased with both our communication and the speed of delivery. Providing a smooth, and simple purchasing experience is very important to us, so it’s great to know we were able to meet your expectations. We truly appreciate your support and look forward to assisting you again in the future
- Team Fusion5
Great Customer Service!!!!
Tina showed great diligence and willingness to resolve my issue. I need a power supply for an older model of the Win22 tablet and she went out of her way to be sure I had the right part when I needed it!
2 februari 2026
Antwoord van Fusion5
Hi Mark,
Thank you for taking the time to leave your feedback. We’re delighted to hear that our team was able to assist you effectively and ensure that you received the correct power supply for your tablet. Providing helpful support is something we take pride in, and it’s wonderful to know that you've had such a positive experience
If you need any further assistance in the future, please don’t hesitate to contact us
- Team Fusion5
A refreshing change
Prior to purchasing the product from Fusion5 I had a few queries which I put to their customer services. They replied promptly and answered the questions I asked in full which was a refreshing change to what has become the norm these days. The product is fine, it works as expected and the build quality appears to be robust unlike similar products from the far east.
Overall, I am happy with the company and the product.
2 februari 2026
Antwoord van Fusion5
Hi William,
Thank you for taking the time to share your feedback. We’re delighted to hear that our team was helpful and that your new device is meeting expectations in terms of performance and build quality. Your comments are very encouraging, and we will continue striving to provide responsive support and reliable, high-quality products for all our customers
If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch
- Team Fusion5
Great company
Great company, reasonable prices which are better compared to other places where I've seen them charge more for half the ram etc.
Quick delivery
14 februari 2026
Review zonder uitnodiging
Antwoord van Fusion5
Hi Steven,
Thank you so much for your feedback. We’re delighted to hear that you found our pricing competitive and our delivery prompt. Feedback like yours helps us continue to maintain quality products and service across our range, and we truly appreciate you taking the time to share your experience
If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch
- Team Fusion5
Second replacement power supply
The power supplies have the worst pins ever. In 40 years of being an IT geek I'm not sure i have EVER broken a pin on a power supply. Luckily their support is responsive via email and the new one shipped quickly. There have new power supplies so hopefully this one lasts!
28 januari 2026
Antwoord van Fusion5
Hello Richard,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your honesty and understand your frustration regarding our earlier power supply pins.
Feedback like yours is extremely valuable to us and directly helps us improve our products and services across our entire range. We’ve taken these comments on board, and as you mentioned, the newer power supplies have been redesigned to improve durability, reliability, and efficiency
We’re also glad to hear that our support team was able to assist you promptly and get a replacement out to you quickly. If you experience any further issues or have suggestions in the future, please don’t hesitate to reach out.
Thank you again for your feedback and continued support
- Team Fusion5
Antwoord van Fusion5
Hello Mrs Norris,
Thank you for taking the time to share your feedback. We’re delighted to hear that you're enjoying your new Lapbook and that our service has met your expectations. Your comments are greatly appreciated and motivate us to continue delivering quality products and support. If there’s ever anything we can do to enhance your experience further, please don’t hesitate to reach out
- Team Fusion5
updated review !
From ordering two tablets , delivery was quick.
Tablets fired up and worked well. The cases are sturdy and protect the tablet well.
I did have a problem with one of the devices , after finally getting a response from Fusion the problem was resolved quickly, device sent off , repaired and sent back in around 1 week.
I appreciated the follow up email from fusion also, which shows good customer service.
30 januari 2026
Review zonder uitnodiging
Antwoord van Fusion5
Good afternoon,
Thank you for taking the time to share your feedback with us — we really appreciate it. While we’re sorry to hear about the initial issue with one of your devices and the delay in getting in touch, we’re pleased that everything was resolved quickly once underway and that the turnaround met your expectations. Your kind comments about our follow-up and customer service mean a great deal to the team and encourage us to continue improving both our products and the support we provide
If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch
- Team Fusion5
great customer service answered my…
great customer service answered my email on z timely matter
15 januari 2026
Antwoord van Fusion5
Hello Marco,
Thank you very much for taking the time to share your feedback. We’re delighted to hear that you were happy with the timeliness of our response and the level of service you received. Providing prompt, clear, and helpful support is very important to us, and your comments are greatly appreciated by the team. Thank you for choosing Fusion5 — please don’t hesitate to reach out if we can assist you again in the future.
- Team Fusion5
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