When I bought a Fusion5 from Amazon, it came with a USA plug, not a UK one. I contacted Fusion5 & they sent me the correct plug which I received the following morning. The Fusion5 is a great tablet/P... Toon meer
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my purchase was from Amazon a Fusion5 Model name FWIN232 HELIOS12 Memory storage capacity 512 GB Screen size 12 Inches. there was a problem with the tablet , so i contacted the customer service team,... Toon meer
Easy ordering. Ordered machine on Saturday and it arrived Tuesday a.m. Great Service. Nice machine, but the instruction book is rubbish and assumes knowledge. I doubt anyone not used to computers an... Toon meer
Where shall I start 1) the computer mains lead you sent did not work. 2) You forgot to pay postage so I ended up paying for the delivery of something that was useless. Dpo you need any more?
Bedrijfsgegevens
Over Fusion5
Geschreven door het bedrijf
Welcome to Fusion5
Our success lies in the expertise of our in-house technicians, dedicated R&D staff, and a customer-oriented service team. This winning combination allows us to deliver unmatched quality and service, regardless of your budget.
At Fusion5, we take pride in offering a diverse range of products, specializing in Android and Windows devices. Our Android tablets, Windows tablets, 2-in-1 laptops, and traditional Windows laptops are designed to cater to your specific needs, whether it's for work, entertainment, or both.
We understand the importance of affordability without compromising on performance. That's why our products are thoughtfully designed to deliver an exceptional user experience while remaining cost-effective. We believe that technology should be accessible to all, and our commitment to competitive pricing reflects that vision.
With Fusion5, you not only get cutting-edge electronics but also a dedicated team ready to assist you throughout your journey with our products. From pre-sales inquiries to after-sales support, our friendly service team is here to ensure your complete satisfaction.
Join us on our mission to bring innovation, quality, and affordability together in the world of electronics. Experience the Fusion5 difference today!
SHOP TABLET PC's
SHOP LAPTOPS
SHOP ACCESSORIES
CONTACT US
Contactgegevens
Unit 3, Evans Business Centre, Belmont Industrial Estate, DH11ST, Durham, Verenigd Koninkrijk
- eve@fusion5store.com
- fusion5store.com
4,5
Uitstekend
457 reviews
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Great Company!
From the beginning of my purchase to receiving the computer everything was handled fabulously. Communication was fantastic, and when I needed information the email was dealt with immediately.Would I use Fusion5 again? Absolutely! The delivery was very good, and the price for my all in one computer was very good.
10 juli 2025
Review zonder uitnodiging
Antwoord van Fusion5
Hi David,
Thank you for your kind words and for taking the time to share your experience with us. We're absolutely delighted to hear that everything from your purchase to delivery went smoothly and that our team was able to assist you promptly when needed.
It’s always rewarding to know that our efforts to provide quality service and great value are appreciated. We’re so pleased that you’re happy with your new all-in-one computer and that you’d choose Fusion5 again in the future.
If you ever have any questions or need further assistance down the line, please don’t hesitate to get in touch
-Team Fusion5
Absolute rubbish
Bought a Fusion Tablet, failed within weeks. Software is poor, customer service non existent & refusing to refund, they continue to refuse to refund quoting Amazon's 30 return policy. Completing ignoring the consumer rights legislation. So in effect Fusion only offer a 30 day guarantee. Best advice avoid avoid avoid.
30 juli 2025
Review zonder uitnodiging
Antwoord van Fusion5
Dear Mr. Fraser,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your recent experience and appreciate the opportunity to clarify our policies.
At Fusion5, we offer a 30-day money-back guarantee as standard. This is designed to ensure that our customers are completely satisfied with their purchase. That said, we understand that life can get in the way, and unforeseen circumstances can arise. As such, if a customer contacts us within 30 days of the original purchase date, we are often able to offer flexible return extensions—and this approach applies across all our sales platforms, including Amazon.
For any issues that arise beyond this period, all of our devices are covered by a 12-months manufacturer's warranty. This warranty covers faults and hardware failures that may occur with regular use. We do also offer a 90 days additional extended warranty at no extra cost, when registered via our Website
We understand that in your case, a brand-new replacement unit was offered under warranty, which was declined. We'd still very much welcome the opportunity to discuss this further and explore a resolution that may turn your experience around.
If you would be willing to continue the conversation, please contact us directly at Eve@fusion5store.com, and your email will be escalated to our Complaints Department for prompt review.
We hope to hear from you soon, and thank you again for your feedback.
Fusion5 Customer Support
Can I take back my one star
Can I take back my one star? This tablet ( SERIES FWIN232) is terrible.Ii got it in January 2025 when I had to travel for an emergency. Right from the start the frustration began. It takes me multiple times to get it to turn on, then after I log in it closes down. I have tried to work with this unit but I am at my wits end. My advice to anyone is DO NOT BUY IT.
28 juli 2025
Review zonder uitnodiging
Antwoord van Fusion5
Hi Susan
Thank you for taking the time to share your experience, and we’re truly sorry to hear that your FWIN232 Series tablet has not met your expectations.
This certainly isn’t the experience we aim to deliver, and we understand how frustrating it must be when a device does not perform as expected — especially during a time of urgency.
We’d really appreciate the opportunity to turn this around for you. The issues you’ve described (difficulty powering on and unexpected shutdowns) are not typical of this model, and may suggest a hardware or software fault. We’d be more than happy to investigate this further and provide a resolution.
Please feel free to contact our support team directly at Eve@Fusion5store.com, and we can guide you through the next steps — whether that involves technical troubleshooting, a firmware reinstallation, or, if necessary, arranging a return or repair.
We’re committed to making this right and sincerely hope to restore your confidence in both the product and our customer support.
Fusion5 Customer Support
My wife and I are elderly (70 & 80…
My wife and I are elderly (70 & 80 respectfully) and do not enjoy good health. I purchased a Lapbook from Fushion5 as a present for my wife, regretfully we were not born in the computer age (an abacus was as technical as we had)Lol. However I attempted to load the usual information into the new machine only to make a complete hash of things and managed to get the Laptop locked. To my amazement the staff at Fusion5 offered to repair the machine under warrantee.
Each member of staff was supportive, understanding and very helpful - so rare today. If this was not enough they have installed 'Help' app plus being happy to chat over the phone if needed.
Not many companies still maintain the old principal of 'The customer comes first'. I for one would not hesitate is recommending Fusion5, not only for their outstanding customer service but also for an excellent Laptop which is value for money.
My wife and I would publicly state that the support, assistance and kindness of Fusion5's staff was second to none and we cannot thank them enough.
17 juli 2025
Review zonder uitnodiging
Antwoord van Fusion5
Hi Nick
Thank you so much for your thoughtful and heart-warming message. It truly means a great deal to us that you took the time to share your experience.
We’re delighted to hear that you and your wife are happy with both your Fusion5 Lapbook and the support you received from our team. It’s always our aim to make things as simple and stress-free as possible — especially when technology feels overwhelming — and your kind words are a wonderful reminder of why we do what we do.
Please don’t hesitate to get in touch again if there’s ever anything else we can help you with. We’re always happy to support you in any way we can.
Wishing you and your wife continued comfort, good health, and enjoyment with your new laptop.
With warm regards,
Team Fusion5
Miserable machine
This is a piece of hot garbage. It was a gift I received from my parents and I feel so bad for how much I hate it but this thing barely functions. It deletes my work when I type it, the cursor is constantly in the way and I can barely use it for day to day functions. The updates don't work and take forever to download and I am so enraged my parents got conned out of money for this worthless tablet. The company should be ashamed and embarrassed for trying to pass this off as anything other than cheap over priced trash
17 juli 2025
Review zonder uitnodiging
Antwoord van Fusion5
Hi McKaela
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience.
We aim to deliver quality and reliability in every device, and it’s clear from your comments that your expectations haven’t been met. We take this seriously and would like the opportunity to put things right.
Please contact us directly at Eve@fusion5store.com with your order number and device details. Our technical support will investigate the issues you've described — including performance concerns, cursor behaviour, and update errors — and will work with you to find a solution.
We appreciate your time and hope to hear from you soon so we can assist further.
Kind regards,
Tina
Dont buy this crap
The worst devices that exists, slow as fk, laggy as fk, no way to bypass microsoft loggin, also turns off randomly not wanting to turn on, gets hot very fast, per general the worst device for any type of work
23 juni 2025
Review zonder uitnodiging
Antwoord van Fusion5
Hi Adrian
We're very sorry to hear about the issues you've experienced with your device—this is certainly not reflective of our usual standards. We'd appreciate the opportunity to help resolve the problems you've mentioned, including performance, login difficulties, unexpected shutdowns, and overheating.
Please contact us directly at Eve@fusion5store.com with your order details so we can investigate and assist you further.
- Tina
Antwoord van Fusion5
Hi Paul
Thank you for your feedback!
We're delighted to hear that you were impressed with both our service and product. Providing a positive experience for our customers is very important to us, and it’s always rewarding to know when we’ve met those expectations. If you need any further assistance, we’re always here to help!
- Tina
Still not received my charger
Still not received my charger - been waiting more than two weeks already.
No message.
No nothing
bar asking for review???
28 mei 2025
Antwoord van Fusion5
Hi Damian,
We’re very sorry to hear that you haven’t received your charger, and we completely understand how frustrating this must be.
According to our records, your parcel was successfully delivered by Royal Mail on the 30/05/2025, to the shipping address you provided at checkout
You can find further details of your delivery using the following tracking number:
OF947654107GB
At: https://www.royalmail.com/track-your-item#/?iid=RM0624_NAV_PERS_REC_TRACK
If you believe the item has not arrived or there are any other concerns, please don’t hesitate to contact us at Eve@fusion5store.com, and a member of our team will be happy to assist you further.
Thank you for your patience, and again, we apologise for the inconvenience caused.
- Tina
Antwoord van Fusion5
Hi Entäuschter
Thank you for your feedback! We're delighted to hear that you're happy with your new tablet and have had a positive experience with our company—your support truly means a lot to us. If there's anything else we can help with, please don't hesitate to reach out.
- Tina
Touch screen is no good for drawing
Touch screen is no good for drawing. On Photoshop 7 get a huge spike when the finger or pen first touches the surface, and in Photoshop cs6 it doesn't even make a mark
3 juni 2025
Review zonder uitnodiging
Antwoord van Fusion5
Hi John
Thank you for taking the time to leave your feedback, and we're sorry to hear you're having trouble using the touchscreen for drawing. Our tablets have capacitive touchscreens which are great for everyday use, but they may not offer the same precision or pressure sensitivity as devices specifically made for digital art. If you're using Photoshop, we’d be happy to look into settings or drivers that might help improve performance — just let us know your model, and we’ll do our best to assist!
- Tina
Customer service was faultless.
The tablet didn't suit my requirements, but the customer service was faultless.
21 mei 2025
Antwoord van Fusion5
Hi John
Thank you for taking the time to leave your feedback – we’re sorry to hear that our tablet didn’t meet your specific requirements, but we’re truly pleased to know that you found our customer service faultless. We always aim to provide helpful and responsive support, and your comments are greatly appreciated. If there’s anything else we can assist with in the future, please don’t hesitate to reach out.
- Tina
Easy to locate and order docking keyboard
It was easy to locate and order the docking keyboard. The price is reasonable, it arrived quickly and it works perfectly.
18 mei 2025
Antwoord van Fusion5
Hi
Thank you for your feedback
We're delighted to hear that you found our ordering process straightforward, the pricing reasonable, and that your docking keyboard arrived promptly and is working perfectly. It's great to know that your experience met all expectations, and we truly appreciate you taking the time to share your thoughts. If you need any further assistance, we're always here to help.
- Tina
Antwoord van Fusion5
Hi Lorin
Thank you for your feedback—we’re glad to hear that the keyboard and case are working well for you. We sincerely apologise for any inconvenience caused by your delivery experience. We are continuously working with our logistics partners to improve delivery times and reliability, and your comments will be passed on to help us enhance our service. If there’s anything further we can assist you with, please don’t hesitate to let us know.
- Tina
So far so good
8 mei 2025
Antwoord van Fusion5
Hi John
Thank you for your feedback
we’re really pleased to hear that everything is going well so far!
If you have any questions or need assistance at any point, please don’t hesitate to reach out. We’re here to help and ensure your experience remains a positive one.
- Tina
Antwoord van Fusion5
Hi Bella
Thank you for your feedback—we truly appreciate you taking the time to share it with us. We're glad to hear that you’re satisfied with our service, and we’re always here to help with any further questions or concerns you may have. Your satisfaction is our priority, and it’s great to know we’ve met your expectations!
- Tina
I mistakenly got something on my order…
I mistakenly got something on my order that I didn't need. I emailed you and you were able to remove it before it shipped. Saving me from requesting a return, packaging and shipping back the item.
3 mei 2025
Antwoord van Fusion5
Hi Michael,
Thank you for your feedback—we’re really glad that we could assist you, and save you the hassle of a return. We always aim to make things as smooth and convenient as possible for our customers, and it's great to hear that our team was able to help promptly. If there's anything else you need in the future, please don’t hesitate to reach out!
- Tina
A great laptop for the price.
A great laptop for the price. It's fast and the resolution is top quality. An ideal tool for a tutor.
29 april 2025
Review zonder uitnodiging
Antwoord van Fusion5
Hi Graham,
Thank you so much for your feedback! We're delighted to hear that you're enjoying your laptop and that it's meeting your expectations in terms of speed and display quality. It's great to know that it's proving to be a valuable tool in your role as a tutor. If you ever need any assistance or have any questions, please don’t hesitate to reach out — we're always here to help!
- Tina
Problem with new tablet - excellent customer service
Bought a tablet a few weeks ago. Did have technical problems with it but your customer service people were excellent - thank you Tina, Geoff & Sam. Replacement machine working fine.
7 april 2025
Review zonder uitnodiging
Antwoord van Fusion5
Hi Rebecca,
Thank you for taking the time to share your experience! We're sorry to hear that you encountered issues initially, but we're pleased to hear that we were able to assist you promptly and effectively. It's great to know your replacement device is working well, and we truly appreciate your patience and understanding throughout the process. Should you need any further support, we're always here to help!
- Tina
Excellent Product
Excellent Product, great for the price, I have found it extremely useful both at home and away.
16 april 2025
Review zonder uitnodiging
Antwoord van Fusion5
Hi Gerry,
Thank you so much for your feedback! We're delighted to hear that you're enjoying your device and finding it useful both at home and on the go. We strive to offer great value without compromising on quality, so it's fantastic to know the product is meeting your expectations. If you ever need any assistance or have questions in the future, our team is always here to help!
- Tina
Not a good idea to purchase goods from…
Not a good idea to purchase goods from this company more hassle than its worth, sent my tablet for repair , had it sent back with the same issue , can't be bothered with it. Obviously won't be buying anything more from them to save disappointment, they don't even check the fault has been fixed before dispatching very odd. Thank you for your reply also for replacing the lcd screen , unfortunately replacing the screen has not fixed the issue.You must check the fault has been resolved before you send the tablet back. I will send you video via email showing you the issue please be aware it's only when the screen is black , pixellation is distorted , so obviously it will appear on the start on screen........you definitely have not checked this I'm absolutely certain. I had the problem independently analysed, The faulty screen is called burn in , unfortunately when I sent it back the screen was not replaced as stated there was no protective cover on the screen and still had the burn in where it was before I am deeply saddened by this unscrupulous company a real shame , but a lesson learnt Do not make the same mistake
17 april 2025
Review zonder uitnodiging
Antwoord van Fusion5
Hi Michael,
Thank you for your feedback, and we’re truly sorry to hear that you remain dissatisfied with your experience.
Your tablet was returned to us with a reported LCD fault. Upon inspection by our technicians, no display issues were found. However, as a gesture of goodwill, we proactively replaced the LCD to ensure your peace of mind.
Following the LCD replacement, in line with our standard returns process, your tablet underwent a thorough quality control inspection, during which no faults were observed. We informed you that your tablet had undergone additional testing with no issues reported, and subsequently coordinated a return date and delivery location at your convenience.
Upon reciept of your device, our team noted several cosmetic scuff marks on the touchscreen; however, these were consistent with daily usage and are not indicative of a manufacturing defect.
As a reminder, all our tablets are shipped with two layers of protective film pre-applied to the screen. These films are intended to protect the display during storage and transit. They are not designed for extended use, as they can impact touch responsiveness and display clarity. This is outlined on the yellow information card included with your tablet.
We recommend checking whether the second, thinner protective layer is still applied to your screen. If so, you can gently remove it by lifting one of the top corners with your fingernail. This second layer can easily scuff and haze as it's not designed as a long term protective solution
We truly regret that your experience hasn’t met expectations, and we remain committed to resolving any outstanding concerns. Please don’t hesitate to get in touch if there’s anything further we can assist you with.
- Tina
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