When I bought a Fusion5 from Amazon, it came with a USA plug, not a UK one. I contacted Fusion5 & they sent me the correct plug which I received the following morning. The Fusion5 is a great tablet/P... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
my purchase was from Amazon a Fusion5 Model name FWIN232 HELIOS12 Memory storage capacity 512 GB Screen size 12 Inches. there was a problem with the tablet , so i contacted the customer service team,... Toon meer
Easy ordering. Ordered machine on Saturday and it arrived Tuesday a.m. Great Service. Nice machine, but the instruction book is rubbish and assumes knowledge. I doubt anyone not used to computers an... Toon meer
Where shall I start 1) the computer mains lead you sent did not work. 2) You forgot to pay postage so I ended up paying for the delivery of something that was useless. Dpo you need any more?
Bedrijfsgegevens
Over Fusion5
Geschreven door het bedrijf
Welcome to Fusion5
Our success lies in the expertise of our in-house technicians, dedicated R&D staff, and a customer-oriented service team. This winning combination allows us to deliver unmatched quality and service, regardless of your budget.
At Fusion5, we take pride in offering a diverse range of products, specializing in Android and Windows devices. Our Android tablets, Windows tablets, 2-in-1 laptops, and traditional Windows laptops are designed to cater to your specific needs, whether it's for work, entertainment, or both.
We understand the importance of affordability without compromising on performance. That's why our products are thoughtfully designed to deliver an exceptional user experience while remaining cost-effective. We believe that technology should be accessible to all, and our commitment to competitive pricing reflects that vision.
With Fusion5, you not only get cutting-edge electronics but also a dedicated team ready to assist you throughout your journey with our products. From pre-sales inquiries to after-sales support, our friendly service team is here to ensure your complete satisfaction.
Join us on our mission to bring innovation, quality, and affordability together in the world of electronics. Experience the Fusion5 difference today!
SHOP TABLET PC's
SHOP LAPTOPS
SHOP ACCESSORIES
CONTACT US
Contactgegevens
Unit 3, Evans Business Centre, Belmont Industrial Estate, DH11ST, Durham, Verenigd Koninkrijk
- eve@fusion5store.com
- fusion5store.com
4,5
Uitstekend
457 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I got the right model for my laptop…
I got the right model for my laptop which I was worried about
1 april 2025
Antwoord van Fusion5
Hi Kiana,
Thank you for your feedback! We're so glad to hear that you received the correct accessory for your laptop and that it met your expectations. If there's anything else you need or if you have any questions down the line, feel free to get in touch — we're always happy to help!
- Tina
Antwoord van Fusion5
Hi Trevor,
Thank you for your feedback! We’re delighted to hear that you had a positive experience with us. Our team strives to offer prompt and helpful support, and we’re pleased to know that your order arrived swiftly. Should you have any further questions or require assistance in the future, please don’t hesitate to get in touch.
- Tina
The fact that you are emailed back to…
The fact that you are emailed back to remind you of something and you are answered promptly
AAAAAAAA*******
3 april 2025
Antwoord van Fusion5
Hi Alan,
Thank you so much for your kind words! We're delighted to hear that you appreciated our prompt responses and reminder emails. Providing timely and helpful support is something we take great pride in, and it’s always rewarding to know it’s making a difference. If there’s anything else we can assist you with, please don’t hesitate to reach out—always happy to help! Thank you for being our valued Customer
- Tina
Nice little tablet but keyboard is…
Nice little tablet but keyboard is flimsy and cheap. Tablet does not stay upright very well and keyboard easily disconnects from tablet. Battery life is mediocre but acceptable.
2 april 2025
Antwoord van Fusion5
Hi George,
Thank you for sharing your feedback—we really appreciate your honest review. We're glad to hear you’re enjoying the tablet overall, though we're sorry to learn that the keyboard and battery life haven't fully met your expectations. The keyboard is designed to be lightweight and portable, but we understand it may not suit all usage styles. We’ll be sure to pass your comments along to our product team for future improvements. In the meantime, if the connection issues persist or if you’d like assistance with setup or recommendations for compatible accessories, we’d be more than happy to help!
- Tina
It doesn't hold the tablet up and…
It doesn't hold the tablet up and disconnects from keyboard easily
14 maart 2025
Antwoord van Fusion5
Hi Lynn,
Thank you for sharing your feedback with us – we're really sorry to hear you've had trouble with our docking keyboard. We've just sent you an email to follow up and would love the chance to put things right. When you have a moment, please check your inbox – as always we’re here to help and look forward to hearing from you.
- Tina
Tech fine. However; Questionable Quality.
Purchased a 10.1" FWIN232 PLUS Tablet PC in Jan 2025 from Fusion5 Amazon store. In tandem I also purchased a compatible docking tablet direct from Fusion5 website. Upon being pushed for a positive Amazon review and while registering for 12 months Warranty, x1 of the FREE gifts offered was a docking keyboard. The Docking keyboard is priced at £44.99 on their www. Think I was hoodwinked there! Additionally, after 3 months ownership I've noticed when Tablet/docking keyboard are coupled/closed friction has caused the keyboard keys to begin scratching the surface of the display. To be honest, the quality of the keyboard is not the best and is unforgiving. Certainly not worth £44.99. As mentioned above, I have a registered warranty. But!, Do I think Fusion5 will entertain it!! My experience says no.
Over to you Fusion 5.
8 april 2025
Review zonder uitnodiging
Antwoord van Fusion5
Hi Gillian,
Thank you for taking the time to share your feedback; we’re genuinely sorry to hear that your recent experience has not met your expectations. At Fusion5, we strive to deliver products that offer both quality and value, and we appreciate you highlighting areas where you feel we have fallen short.
To clarify, we kindly invite our customers to leave their honest and unbiased feedback as this both helps us to improve our products and assists future customers in making informed purchasing decisions. Our extended warranty registration is entirely optional and designed to offer our customers additional peace of mind — we stand behind our fixed 12-month manufacturer’s warranty and, through registration, offer an additional complimentary extended 3 months warranty, completely free of charge. We offer this for added assurance in the quality and longevity of our products.
We understand your concerns regarding the docking keyboard and the issue of screen scratches. What you've described is unusual and not something that has been commonly reported. Please note that our tablets are shipped with two layers of protective film on the screen. These layers are designed for shipping and should be removed before regular use, as highlighted on the included yellow information card. If the protective layer remains on during daily use, friction from the keyboard may cause superficial marks, which would otherwise not affect the actual screen.
Regarding our docking keyboard, while we’re sorry to hear that it hasn’t met your expectations in terms of build quality, we are grateful for your honest opinion and have passed your comments directly to our product development team for further review and consideration.
Finally, we were unable to locate any previous correspondence from you through our support channels. To assist you as quickly as possible, we kindly ask that you resend your message to our centralised support email address at eve@fusion5store.com. We are keen to address your concerns fully and ensure that any product issues are resolved promptly
Thank you again for sharing your views, and we look forward to hearing from you soon.
- Tina
very fast shipping
28 maart 2025
Antwoord van Fusion5
Hi Kenneth,
Thank you for your feedback! We're thrilled to hear that your order arrived quickly and that you were happy with the shipping. We always strive to provide a smooth and efficient shopping experience - from start to finish. If there's anything else we can assist you with, please don't hesitate to reach out!
- Tina
Fantastic support and prompt…
Fantastic support and prompt replacement of faulty charger.
A pleasure to deal with.
3 april 2025
Review zonder uitnodiging
Antwoord van Fusion5
Hi Mr Winder,
Thank you for your feedback and support! We're delighted to hear that you had a positive experience and that we could promptly assist with your replacement. Providing excellent service is our priority, and it's always a pleasure to assist valued customers like yourself. If you ever need any further help, please don’t hesitate to reach out.
- Tina
Previous purchase was perfect this…
Previous purchase was perfect this machine had battery fault only held charge for 2hrs battery became to hot when in use or on charge. Returned for refund.
17 maart 2025
Antwoord van Fusion5
Hi Stephen,
Thank you for your feedback. We're sorry to hear about the battery issue with your recent purchase, especially after your previous positive experience. While unforeseen issues can occasionally occur, this is certainly unusual and not reflective of our usual standards. We appreciate you bringing this to our attention, and we apologize for any inconvenience caused. I can confirm that your refund has been processed, but if there’s anything else we can assist with, please don’t hesitate to reach out.
- Tina
I reached out to fusion5 to let them…
I reached out to fusion5 to let them know the charger I ordered was not a match and have still not heard back. I wanted to know how to send it back and get a refund.
13 maart 2025
Antwoord van Fusion5
Hi Vivian,
Thank you for your feedback
We’re sorry to hear that you did not receive our response. We originally replied to your email on March 19 at 09:41 AM with instructions on how to return your order for a refund. I'm sorry to hear this was not received
We will forward this email over to you again now.
If you require assistance in identifying the correct DC Mains charger for your device, please do not hesitate to contact us directly at eve@fusion5store.com, and a member of our team will be happy to assist you.
We appreciate your patience and look forward to assisting you with your return
- Tina
Great email communication and order service.
My request to order the proper charging cable as a spare for my new tablet computer was answered within 24 hours. I ordered it and received my correct charging cables within a few days. Many thanks.
19 maart 2025
Antwoord van Fusion5
Hi Robert,
Thank you for your feedback! We're delighted to hear that your request was handled promptly and that you received the correct DC Mains charger quickly. Providing efficient service and ensuring you have the right accessories for your tablet is our priority. If you ever need further assistance, don’t hesitate to reach out. We appreciate your support!
- Tina
Antwoord van Fusion5
Hi Graeme,
Thank you for your kind words! We're delighted to hear that you had a great experience with your purchase and that our customer service met your expectations. Providing fast and efficient service is our priority, and your feedback means a lot to us. If you ever need any assistance, we’re always here to help!
- Tina
Antwoord van Fusion5
Hi Ron,
Thank you for your feedback! We're thrilled to hear that you found the ordering process easy and that your tablet has been simple to use. We strive to provide a smooth experience from purchase to daily use, and your satisfaction means a lot to us. If you ever need any assistance, feel free to reach out—we’re happy to help!
- Tina
Solid windows tablet
No complaints, tablet worked right out of the box. I never got a notice that the order had shipped but customer service was very responsive in confirming the product was shipped!
21 januari 2025
Antwoord van Fusion5
Hi Bill,
Thank you for your feedback! We're delighted to hear that your tablet worked perfectly right out of the box and that our customer service team was able to promptly confirm your shipment. We appreciate your support and will continue striving to improve our communication regarding order updates. If you ever need any assistance, feel free to reach out—we're always happy to help!
- Tina
Antwoord van Fusion5
Hi George,
Thank you for your feedback! We're thrilled to hear that you were happy with the expedited shipping. We always strive to provide quick and efficient service, and it's great to know that your experience reflected that. If you need anything else, feel free to reach out!
- Tina
Antwoord van Fusion5
Hi Euan,
Thank you for your feedback! We’re delighted to hear that you were happy with our service and delivery. Customer satisfaction is our top priority, and it’s great to know we met your expectations. If you ever need any assistance or have any questions, please don’t hesitate to reach out. We appreciate your support!
- Tina
Refund Delayed – Poor Customer Service!
Fusion5 cancelled my order due to non-shipment, yet my refund is still pending despite multiple follow-ups. Unresponsive support and frustrating delays—would not recommend!
18 maart 2025
Antwoord van Fusion5
Hi Sher Khan,
Thank you for your feedback; we sincerely apologise for any frustration caused.
We had to cancel your order as we are based in the UK and unfortunately do not ship to India. We are unsure how the order was able to be placed through our UK site with an Indian delivery address, and we are currently working with our web team to ensure that orders outside of the UK are blocked from our UK site going forward.
Please note that we still ship to EU destinations and the USA via their designated domains, which can be accessed by selecting the appropriate flags located at the top left of our website.
Regarding your refund, I can confirm that it is now being processed. Please allow up to 10 business days for the funds to reflect in your account. However, since you are using an international bank account, processing times may be longer due to banking regulations.
We truly appreciate your patience and understanding. If you have any further concerns, please do not hesitate to reach out.
- Tina
Antwoord van Fusion5
Hi Judith,
We’re very sorry to hear that your DC adaptor is not working. We’d like to resolve this for you as quickly as possible—please contact us directly at Eve@fusion5store.com, so we can both confirm the correct adaptor for your device and arrange a refund for your purchase if needed. We appreciate your patience and look forward to assisting you.
- Tina
Charging is only supported via the included 12V DC barrel charger.
Windows loads quickly, screen is bright, clear and seems bigger that than 10.1" it is light and even with the optional keyboard & case weight only about 933 gram. The usb c is marked on the case as 'fusion charge' and the screen protector for delivery protection says 'support fusion charge' but when I queried the reply was 'Charging is only supported via the included 12V DC barrel charger.' which is misleading at best. This means I have to find a mains socket to charge it when I am out. This is the only thing that lets it down as it is easy to use.
3 maart 2025
Antwoord van Fusion5
Hi,
Thank you for your feedback. We appreciate your comments on the device’s performance and design. We sincerely apologize for any confusion regarding the USB-C port labeling. While the port supports data transfer and other functions, charging is only supported via the included 12V DC barrel charger. We understand that this may be inconvenient, and we will take your feedback into account to improve clarity in our product descriptions. Please let us know if there’s anything else we can assist you with.
- Tina
Very good response to all my queries.
Very good response to all my queries.
Item was delivered to Greece in less time than expected.
Wouldn't hesitate to order from this company again
21 februari 2025
Antwoord van Fusion5
Hi Dionysia,
Thank you for your feedback! We're delighted to hear that you had a great experience with us and that your order arrived in Greece sooner than expected. Providing excellent customer support and fast delivery is our priority, and it's wonderful to know we met your expectations. We truly appreciate your support and look forward to serving you again in the future!
- Tina
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.