Very poor service!!! NO WIFI and part of the ELECTRICITY SHUT DOWN. And when we arrived, the security man did not let us into the apartment, because we LACKED ENTRY INFORMATION that Global Stay simply... Toon meer
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I do not recommend GlobalStay to anyone! Miserable customer service and no services provided, but they took all my money! I booked an apartment in Toronto and they did not provide information for th... Toon meer
Bedrijf heeft geantwoord
Nice condo + bldg. amenities (pool, sauna) Great location near Metro line and bus, shopping is right downstairs. All you'd need as traveler near by, + easy access to downtown Toronto shopping +sights.... Toon meer
Bedrijf heeft geantwoord
No Hot Water. Locked out of building in garage. Very poor housekeeping. Broken dishwasher. Absolutely no response from Globalstay to remedy the problems. Managed by an unprofessional and incompetent... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Verhuurbedrijf voor vakantiehuizen
- Vakantiehuis
- Rookvrije vakantiewoning
- Homestay
- Eigendomsbeheerder
- Vakantiewoningverhuur
Geschreven door het bedrijf
Since 2017 Globalstay provides short term vacation homes ,middle stay and extended stay corporate homes in Toronto,Calgary,Dubai,Abu Dhabi,Batumi,Bali. 300 units +,86 location,thousands of happy quests. Home away home https://global-stay.com/ Partner with Globalstay Revenue Property Management in Dubai Abu Dhabi UAE https://global-stay.com/short-term-rental-management-dubai/ Partner with Globalstay Revenue Property in Canada https://global-stay.com/short-term-rental-management-toronto-calgary-canada/ Globalstay Monthly Stay in Canada https://global-stay.com/corporate-stay-monthly-stay-toronto-calgary-canada/ Globastay Monthly Stay in Dubai https://global-stay.com/corporate-stay-monthly-stay-dubai-uae/ Book Globalstay Holiday Vacation Homes in Toronto,Calgary,Dubai,Abu Dhabi,Batumi,Bali https://global-stay.com/
Contactgegevens
1,5
Zeer slecht
122 reviews
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Very poor service!! No wifi, electricity shut down, no contact!!
Very poor service!!! NO WIFI and part of the ELECTRICITY SHUT DOWN. And when we arrived, the security man did not let us into the apartment, because we LACKED ENTRY INFORMATION that Global Stay simply did not provide. It took half an hour to convice the security man to let us in. We tried to contact Global Stay in multiple ways (telephone, message, voicemail, via Booking.com) but we DID NOT GET ANY REACTION!
13 juli 2026
Review zonder uitnodiging
Antwoord van Globalstay
Dear El Ha, thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We appreciate your comments regarding your arrival and the communication. As a self-check-in property, we provide detailed check-in instructions once the required ID verification and refundable security deposit, as outlined in the listing, have been completed. We will review our communication process to ensure everything is as clear and timely as possible.
We also appreciate you letting us know about the Wi-Fi and electricity. We'll check the unit and address anything that requires attention to help ensure everything is working as expected. Thank you again for your feedback, and we wish you all the best in your future travels. Best regards, Globalstay Team
GlobalStay did not provide access to the accomodation and took my money for the whole stay!
I do not recommend GlobalStay to anyone! Miserable customer service and no services provided, but they took all my money! I booked an apartment in Toronto and they did not provide information for the check-in, although they confirmed check-in at 15pm. After 4 hours of trying to reach them and waiting around at the reception and on the streets i booked another stay out of desperation and requested a free cancellation, because they were IN BREACH OF CONTRACT. They did not offer their services as per booking.com contractual obligations. They denied my request and took all my money. What a scam! I contacted their CEO and she ignored me. I did not get my refund. I have never seen the appartment.
Do not book with them.
6 juni 2026
Review zonder uitnodiging
Antwoord van Globalstay
Dear Stef, thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We understand how important a smooth arrival is, and we regret that this part of your stay was not as expected. As outlined in our listing, we operate as a self-check-in property and require guests to complete ID verification and a refundable security deposit before check-in instructions can be shared. These measures are in place to help ensure a safe and secure experience for everyone. We appreciate you bringing your concerns to our attention. We will review the communication process to ensure everything is as clear and efficient as possible. Thank you again for your feedback, and we wish you all the best in your future travels. Best regards, Globalstay Team
Appallingly run organisation to be avoided
No Hot Water. Locked out of building in garage. Very poor housekeeping. Broken dishwasher. Absolutely no response from Globalstay to remedy the problems. Managed by an unprofessional and incompetent team remotely so they have no clue how to remedy problems. a formal complaint via Booking.com - who were also totally ineffective - yielded a refusal to offer any form of compensation.
I have since had a response from Globalstay containing a series of untruths and a general tone of complacency that all the problems were ours or the buildings. I repeat stay clear of any booking involving this organisation
5 mei 2026
Review zonder uitnodiging
Antwoord van Globalstay
Dear Mr nigel worne, thank you for your feedback. We are sorry to hear about your experience. Please note that the hot water interruption was a planned maintenance issue in the building, which is managed by the building administration and outside of our control. As soon as we were informed, we promptly notified you with the information provided to us. We apologize for any inconvenience this may have caused. Regarding the dishwasher, our records show that we attempted to contact you during your stay to arrange for a technician to inspect the issue, however we did not receive a response/it was declined. Following your check-out, we immediately inspected the appliance, and it is currently fully operational, and the apartment is confirmed to be in proper condition for guest stays. We always aim to assist our guests as quickly as possible and appreciate your understanding. Kind regards, Globalstay Team.
Deserves a 0- worst customer experience ever!
I would give 0 if I could. We booked the room after reviewing everything on Booking.com. The day before rental we were sent a note saying they needed an additional 200 damage deposit and that the age to check in was now 25, not 18 as on Booking.
Booking was for a Toronto apartment.
We tried to reach them as we were staying for a conference and the person checking in was not 25. They said it was policy and that there was nothing they could do. After being hung up on 3 times we finally got through and were told if we paid an additional 1000 for the rental ( original value less than 700) they would consider it.
We could not afford the change and they refused to refund for the changed policy. They said it was policy but could not show us the policy on the site. They then blamed booking.com for missing information on the site but still refused to talk to us or provide us any compensation for the miss. Throughout emails they took no responsibility for the issue and policies changed based on who I emailed. Very inconsistent, poor service and treatment for a business that is designed to welcome people to their apartment in Toronto.
I for one will never use them again and have raised complaints with the tourism and business bureau so they are less likely to do this to others who visit Toronto.
We were out the money for the rental and had to scramble to find a hotel.
Stay away from this company! They refuse to talk through the issue and policies we have on screen shot were updated without letting us know.
They have no customer service and only care about ripping off clients. There was not even an attempt to meet half way with the changes. It was all in their favor or nothing.
They cancelled the reservation and did not refund anything.
Do yourself a favour and stay anywhere but with them.
19 maart 2026
Review zonder uitnodiging
Antwoord van Globalstay
Dear Guest, thank you for your feedback. We are sorry to hear that your experience did not meet expectations, and we apologize for any inconvenience caused.
However, please allow us to clarify that the deposit requirements and minimum age policy are clearly stated in the listing and visible prior to booking. We are therefore not able to make exceptions outside of these terms.
In some cases, we may allow guests under the age of 25 to check in; however, an increased security deposit would apply in such situations. If a guest does not agree with these conditions and wishes to cancel the reservation, cancellation is only possible in accordance with the cancellation policy selected at the time of booking.
Unfortunately, we are not able to modify or override these policies.
We appreciate your understanding.
Kind regards, Globalstay Team.
Global Stay makes it exceedingly…
Global Stay makes it exceedingly difficult to finalize bookings. They take your money but won't release the address. They failed to send me the parking and deposit forms. I asked before and they said it was too early. Then on the day they were supposed to send it they did not. I kept asking. On the day that I was driving to the unit it was not booked. The form they send does not send to a link. Instead it does nothing. This make it very stressful. I do not recommend; the advertise wrongly; a junior 1-bedroom is advertised as a 1-bedroom. The living room space is just a sliver of a space.
9 mei 2026
Review zonder uitnodiging
Antwoord van Globalstay
Dear Georgina, thank you for taking the time to share your feedback. We’re sorry to hear that parts of the arrival process felt stressful for you. We understand how important a smooth check-in experience is, especially while traveling. For security and guest safety purposes, our team sends the required check-in forms and access instructions approximately two days prior to arrival. This allows us to complete the mandatory verification steps while ensuring all booking details are finalized before check-in. Based on our communication history, it appears that the provided links were successfully accessed and the booking process was ultimately completed through them. Regarding the layout of the unit, we always aim to present the property as accurately as possible through the listing description, room details, and photos available prior to booking, so guests can determine whether the space is the right fit for their needs and expectations. We truly appreciate your comments, as guest feedback helps us continue improving both our communication and arrival experience. We wish you all the best in your future travels. Best regards, Globalstay Team
Scammers !! Be careful !
I rented a unit from Global stay via hotels.com, little did I knew they clwoild be charging a damage deposit of $500 Thats I had to send in a private email e-transfer outside the site. The site told me it was safe to do so I sent it together with a pet fee aa dog were allowed. The bed in the unit was nothing but a foamy mattress wrapped in plastic , no window that opened or ventilation so we had to sleep on the couch. When we left the place was pretty much spotless and in good condition. Two day later rhey Messaged saying there was “damage” and attached were pictures of dog hair and two paw prints, which is not damage but something that can be whipped off and to be expected when you allow pets in your property . They said they would take $70 for the damage and also charged me for other $30 for an extra guest that we never had. I had called them and emailed them with no success , they never refunded any of my money; they stole from me. So whenever you see their properties in any booking website steer off and save yourself the headache of loosing money , in my case money I worked very hard to earn and don’t have.
18 mei 2026
Review zonder uitnodiging
Antwoord van Globalstay
Dear Itzel Ramirez, thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. However, we would like to kindly clarify that all check-in requirements, including the security deposit payment, are clearly stated in the listing and visible to guests prior to booking. Regarding the deposit deduction, please note that all apartments are carefully inspected and cleaned after each stay. Your apartment was fully prepared and in excellent condition upon your check-in. Unfortunately, after your check-out, damage requiring additional professional cleaning was identified and communicated to you. In particular, the sofa required specialized cleaning, and the cost of this service was 70 CAD. We have also confirmed with our finance department that the remaining balance of 430 CAD from your security deposit has already been refunded to you. Please note that refund processing times may occasionally be extended due to technical delays that are unfortunately beyond our control. We always strive to provide transparent communication and a comfortable experience for all our guests, and we appreciate your comments and understanding. Best regards, Globalstay Team.
STAY ANYWHERE ELSE!
Adding my review to countless others in hopes that you will be spared spending your precious vacation time in a crappy rental. Rented accommodation in downtown Calgary. The door to the unit was literally glued together hastily after what seemed like a breakin? The upholstery was stained and the room advertised as a second bedroom was a windowless doorless alcove off of the kitchen. Wish I could post photos of this nightmare!
15 april 2026
Review zonder uitnodiging
Antwoord van Globalstay
Dear Sylvie, thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet your expectations.
The issue with the door was an unfortunate incident and we completely understand how this may have affected your experience. Please accept our sincere apologies for the inconvenience caused.
We also appreciate you bringing the other issues to our attention — this has been addressed with our cleaning team, and corrective measures have already been taken.
Thank you again for your feedback. Kind regards, Globalstay Team.
Stay away from this company
Stay away from this company! We booked to stay with them in downtown Toronto and are not only out the $1500 + $200 deposit but also the $1800 it costed us to stay elsewhere. We waited almost 3 hours for a person who never showed up and lost our damage deposit for a missing key that we never laid eyes on. We were never inside the unit to damage anything. We followed all their check in instructions and yet somehow it was our fault that they were not able to show up to let us in or that we could not access an off property lock box that they tried to point us towards. The communication has been very frustrating. Always by email, never answering their phones and always someone different who does not answer our questions. Save you money, stay somewhere else.
9 april 2026
Review zonder uitnodiging
Antwoord van Globalstay
Dear Susan, thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation must have been.
We’d like to clarify that after you've contacted us about your issue, a detailed self check-in instructions were shared with you, and our team remained in contact during this time to assist as needed. The check-in process is designed to be fully self-service, and allows for a successful check-in once all the steps are completed.
Regarding the key, the lockbox was checked shortly after the check-in attempt and was found empty. As the keys are placed there before each arrival, this indicates they may have been removed during the access attempt.
We truly regret the inconvenience caused and understand how impactful this situation was on your stay. We will continue reviewing this case internally to ensure our instructions and processes are as clear and seamless as possible for future guests.
Thank you again for sharing your experience and your understanding. Best regards, Globalstay Team
DO NOT TRUST GLOBALSTAY! STAY AWAY!!!!!
DO NOT TRUST GLOBALSTAY. Downtown Calgary Apartments. I tried to change my booking, and they wouldn't even allow me to change the dates, and they stole $500 of my company's money by not allowing us to change the dates.
8 april 2026
Review zonder uitnodiging
Antwoord van Globalstay
Dear Steven, thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and any frustration it may have caused. We’d like to kindly clarify that all booking changes, cancellations, and refund requests are handled in accordance with the policies of the platform used to make the reservation. These terms are always available for review prior to booking. Unfortunately, date changes cannot always be accommodated, as the requested dates may already be reserved by other guests. As for the security deposit, it is fully refunded within 7 business days after check-out, provided there is no damage to the property. We appreciate your understanding. Best regards, Globalstay Team.
I am currently taking legal action to…
I am currently taking legal action to get my deposit back. Utterly terrible experience. The entry information did not correspond to the key box. I repeatedly telephoned the numbers given and the only contact was via email. I then received new entry information which gave keys to a different flat. I was then informed this was the incorrect flat but they then informed me by email some three hours later I could stay in it. They were totally unresponsive on all phone numbers given. When I left completely within the leaving deadline before the entry time (as I can evidence from my train ticket) and as I was heading to the airport they lied that I stayed beyond my time. They claimed I exited much later which is totally untrue and withheld the deposit. Despite pointing this out to them they have still refused to refund me. Therefore, despite the likely extra cost to me I am pursing them legally. DO NOT STAY WITH THEM.
1 maart 2026
Review zonder uitnodiging
Antwoord van Globalstay
Dear Adam, thank you for your feedback. We’re sorry to hear that your stay did not meet your expectations and that you had a negative experience. However, after a thorough review of the situation, we would like to clarify a few important points. The check-in instructions provided to you were correct and included detailed, step-by-step guidance for both arrival and departure. Unfortunately, you checked into a different apartment on your own, which was not in accordance with those instructions. Additionally, there was a violation of the agreed check-out time. Late departures can significantly impact our team’s schedule and the experience of incoming guests, and we kindly ask all guests to adhere to these timings. As a result, a portion of the deposit was retained in accordance with our policies. The remaining balance, as per our records, has been refunded to you. We appreciate your understanding and regret any inconvenience caused. Best regards, Globalstay Team.
Very poor communication and unacceptable service
Very disappointing experience overall.
The main issue was the lack of communication. On the day of arrival, I received instructions that I couldn’t access due to permission issues, and despite calling and messaging multiple times (phone and WhatsApp), I did not receive any response. Arriving without clear check-in information was very stressful and not what you would expect.
Communication remained poor throughout. At one point, I was unable to reach them through my usual number and only managed to get a response by calling with a hidden number, which was quite concerning.
There were also management issues, such as basic details not being correctly handled despite being provided more than once, which led to unnecessary inconvenience.
In addition, the overall quality did not meet expectations, especially considering the standards typically associated with Dubai.
Overall, the experience reflects a lack of responsiveness and customer service. Based on this, I would not recommend it.
22 maart 2026
Review zonder uitnodiging
Antwoord van Globalstay
Dear Juan José, thank you for taking the time to share your feedback. We are truly sorry to hear that your experience felt disappointing and that you faced stress upon arrival, this is certainly not the experience we aim to provide, and we sincerely apologize for any inconvenience caused. At the same time, we would like to clarify a few points. According to our records, our team remained in contact with you throughout your stay and responded to your messages within the expected timeframes. All check-in instructions are sent on the day of arrival once all required conditions for check-in are fulfilled, and these were provided accordingly. Regarding communication, all interactions were handled in line with our established procedures, as well as our booking and cancellation policies. We are sorry that certain aspects did not meet your expectations and led to inconvenience. Your feedback is important to us, as it helps us identify areas where we can improve and provide a smoother experience for our future guests. While we regret that your overall impression was not positive, we do appreciate your comments and will use them to continue improving our service standards. Thank you for your understanding. Best regards, Globalstay Team.
Company is a scam don't rent from them
Company is a scam don't rent from them. Properties are garbage.people who run it are even worse. Don't fall for this scam. Just read the reviews online these are all facts. Crooks!
7 maart 2026
Review zonder uitnodiging
Antwoord van Globalstay
Dear Steve, thank you for your feedback. We’re sorry that you were left with such an impression about our company. However, we would like to note that we are not a scam. Our company has been successfully helping guests from all over the world stay in our apartments for many years across multiple destinations. Our apartments meet established standards, which is also reflected in the reviews left by guests on many booking platforms. We always strive to improve our service and appreciate any constructive feedback. Kind regards, Globalstay Team.
Withheld deposit for 36 days with false damage claims
I stayed at their Toronto property (3503 21 Iceboat Terrace) from January 18-22, 2026.
The deposit scam:
Required $200 CAD deposit + passport photo outside Booking.com before check-in
Their own policy states 7-day refund, but took 36 days
Only refunded after I filed formal complaint with Booking.com
Charged $20 for false "towel damage" - I only used it normally for bathing
This is a pattern:
Check their reviews here (1.3/5), Google (1 star), and Booking.com - dozens of guests report identical issues: withheld deposits, invented damage charges, poor communication.
The apartment itself was acceptable, but the deposit refund process shows this company operates unethically. They bank on guests not fighting back.
Warning: If you book with Globalstay, expect deposit problems. Document everything with photos and timestamps at check-in/check-out.
18 januari 2026
Review zonder uitnodiging
Antwoord van Globalstay
Dear Marto, thank you for sharing your feedback. We’re happy to hear that you enjoyed the apartment during your stay. At the same time, we sincerely apologize for the inconvenience caused with the deposit. According to our records, your full deposit was returned, and we regret the delay in processing it. This is not our standard practice, typically, deposits are refunded within 7 business days when no damages are found. Please kindly note that our cleaning team carefully inspects each apartment after every stay to ensure any claims of damage are accurate and fair. We truly value the trust of our guests and appreciate your understanding. Thank you again for bringing this matter to our attention, and we hope to welcome you back in the future under smoother circumstances. Warm regards, Globalstay Team.
When we first got to the building there…
When we first got to the building there were little to no intrusions on how to get into the building, and how to get to the floor. It was also difficult to contact the host for any other info. When we got to the room it looks good at a first glance but baseboards were missing, crappie paint jobs on the walls, and in the bathroom there we bad attempts at wall patches.
20 februari 2026
Review zonder uitnodiging
Antwoord van Globalstay
Dear Leo, thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience caused. We have shared all of your comments with our team and will carefully review everything to address and correct any confirmed issues. Please kindly note that we always provide our guests with detailed instructions on how to access the apartment. In addition, our call center is always available to assist with any questions. According to our records, our team remained in contact with you and responded to your inquiries in a timely manner throughout your stay. However, we sincerely regret if the process felt complicated for you. Thank you for your understanding. Best regards, Globalstay Team.
GlobalStay rented us an apartment that they knew had bed bugs and then refused to give a refund
GlobalStay rented us an apartment in downtown Toronto that they knew had bed bugs and then refused to offer a refund. At the end of our stay as we were packing up, we found a live bed bug on the bed. Upon lifting the mattress, we discovered a bed bug trap with dead bed bugs inside of it. There was an ongoing active infestation in which we unwittingly became victims. (The bed bugs also travelled home with us in our luggage, which we had to treat.) We immediately notified GlobalStay and requested a refund. Then a week went by with silence, and the numerous bites appeared. So we got in touch with Booking.com, since we booked the property through them. Thence commenced a five-week battle. First, GlobalStay tried to claim that we were no-shows, but we had copious documented evidence to the contrary. Then they pretended for some time that they would offer a refund and that they were only waiting for their finance manager to approve it—a falsehood they repeatedly told both to me and to Booking.com. Eventually, they stopped taking my phone calls and stopped responding to my emails about a refund. Booking.com finally formally requested compensation on my behalf, and GlobalStay ignored Booking.com’s emails. In the end, Booking.com, not GlobalStay, offered me the refund as future travel credit. Afterwards, in little more than an hour, GlobalStay writes to say, “we can see now that Booking refunded the cost of the stay and hope it is settled now.” GlobalStay was simply waiting either for me to give up or for Booking.com to step up and be their fall guy. In short, this is the most dishonest, unethical company with which I have ever dealt, and people should steer clear. If I could give zero stars, I would. What can they do to improve? Consider taking a course on ethics.
7 januari 2026
Review zonder uitnodiging
Antwoord van Globalstay
Dear Hannah, thank you for your feedback. We are truly sorry to read about your experience and the distress this situation has caused you. Guest comfort and well-being are extremely important to us, and we take concerns of this nature very seriously. We regret the inconvenience you describe and understand how upsetting such a situation can be. Please be assured that a thorough review and inspection will be conducted regarding the claims mentioned to ensure all standards are being properly upheld.
If you would like to share any additional details, we kindly invite you to contact us directly via email so we can look further into the matter. We genuinely appreciate feedback and remain committed to maintaining a safe and comfortable environment for our guests. Best regards, Globalstay Team.
Unacceptable Condition and No Host Response
I did not stay at this property due to serious cleanliness concerns upon arrival.
The apartment looked nothing like the photos. The walls were visibly dirty, the couch had stains, there was a large hair on the toilet seat, and the bed sheets contained multiple black hairs and debris when I pulled back the blankets to check them. The unit felt worn down and unclean.
I left immediately because I did not feel comfortable staying there.
I contacted the host multiple times that same evening and provided photos. I received no response. Expedia also attempted to contact the property and was unable to obtain a response.
As a result, I am out $552 for the booking, plus $60 for parking that I did not use.
I travel frequently for work and understand normal wear and tear, but cleanliness and basic responsiveness are reasonable expectations. Unfortunately, this property did not meet those standards.
16 februari 2026
Review zonder uitnodiging
Antwoord van Globalstay
Dear Nicola, thank you for your feedback. We are very sorry to hear that you felt uncomfortable upon arrival. Cleanliness and guest satisfaction are extremely important to us, and we take concerns like this very seriously. As a part of our standard procedures, each unit each unit gets thoroughly cleaned before and after each guest. Please be assured that we will conduct a thorough review of the cleaning team's work and revisit our inspection procedures to ensure our standards are consistently upheld. If you would like to share any additional details, we kindly invite you to contact us directly via email so we can further look into the matter. We appreciate all feedback and remain committed to improving the guest experience. Best regards, Globalstay Team
It was a good stay in 300 Front at…
It was a good stay in 300 Front St West. I had no any issues or complaints
19 januari 2026
Review zonder uitnodiging
Antwoord van Globalstay
Dear Marina, thank you for your kind feedback! We’re glad to hear you had a smooth and enjoyable stay. We look forward to hosting you again in the future! Best regards, Globalstay Team.
Nice comfortable condo+ Great location
Nice condo + bldg. amenities (pool, sauna) Great location near Metro line and bus, shopping is right downstairs. All you'd need as traveler near by, + easy access to downtown Toronto shopping +sights. Some difficulty checking in as no rep. on site, + the need to send several pieces of information(that I thought I had already given when reservations were made)over the phone before access to room key. However Katy on phone was very kind + patient with me +my difficulties with accessing multiple sites to send her info. Condo nicely appointed +comfortable, one negative was washing machine had odor from gasket, +I didn't want to have to log in to use tv. Would use this company again, and get tis condo again
18 december 2025
Review zonder uitnodiging
Antwoord van Globalstay
Dear Guest, thank you very much for taking the time to share your detailed review. We’re truly happy to hear that you enjoyed the comfort of the condo, the building amenities such as the pool and sauna, and especially the great location with easy access to public transit, shopping, and downtown Toronto attractions. We sincerely apologize for any inconvenience you experienced during your stay. Thank you for your patience and understanding, and we’re glad that our team was able to assist you kindly and professionally. Your comments are very valuable to us, and we will address these points to continue improving our service. We would be delighted to welcome you back again in the future! Kind Regards, Globalstay Team.
Unsatisfactory Experience at Globalstay
Globalstay withheld some of my security deposit due to a blocked toilet. I explained that the blockage could have been caused in a surrounding Condo as all the drains are inter connected. Globalstay said they would investigate however then ignored my emails. I would advise against staying with Globalstay.
10 januari 2026
Review zonder uitnodiging
Antwoord van Globalstay
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. Please be assured that we carefully inspect the apartment after every check-out, and the apartment was fully prepared for your check-in. However, after your stay, a toilet blockage and a soiled chair were discovered, which required special cleaning. We immediately informed you of this via email. Thank you for your understanding. Kind regards, Globalstay Team.
I would give them a zero if I could
I would give them a zero if I could. I booked for New years and then asked to extend for 1 day. they charged me 3 times for the extra day. then the day before check in they send an email request for my ID ( so unsafe) and to pay double deposit from what was advertised not to mention that suddenly despite the $400 in fees they charged apparently garbage removal was not included and I was told to take my garbage to the dump or be charged. When we arrived, it was not spotless and there was a dead mouse- their reaction - we will tell our cleaning company to be more careful. they let us stay there with a dead mouse rotting away. They charged me double the deposit and actually charged my credit card for $1000 prior to us checking out - I should have known when they said that they could nto return the deposit as they needed to check for damage even though we hadn't even checked in. they have no intention of actually returning the deposit. they made up false excuses to charge me $640 extra and don't even communicate legally- sent me a WhatsApp message (did not have my consent to do so) Luckily, I have video and phot evidence that the damage was pre-existing to when we checked in. The most ridiculous charge they wanted was $500 for some scratches on the microwave that were not there when we checked out! They are scam artists it was enough that they used their price by 300% but then to openly lie about damages that we didn't do when they violated health and safety rules.
2 januari 2026
Review zonder uitnodiging
Antwoord van Globalstay
Dear Sami, thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to clarify several points.
Regarding the additional night, we did not charge your card directly, as we do not have access to guests’ cards. According to our records, the extra day was booked independently by you through a third-party platform, and all related charges were processed by that platform.
The security deposit was charged once prior to check-in, in accordance with our standard policy, which is clearly outlined in the listing before booking. Due to the New Year holiday period and the increased risk associated with peak dates, a higher deposit amount was required. When no issues are found, deposits are returned within 7 days after check-out. Unfortunately, following the post–check-out inspection, damages were identified. The remaining balance of your deposit was returned after applicable deductions.
Regarding garbage disposal, please note that garbage removal is not included in the cleaning fee. The cost is $15 CAD per bag, as stated in our house rules. Since the garbage was not disposed by you of prior to check-out, this fee was deducted from the security deposit. Please be assured that no damage claims are made intentionally. Each apartment is carefully inspected before check-in and after check-out to ensure fairness for both guests and the property.
We would also like to address the check-in identification process. Requesting ID is a standard and secure procedure, clearly stated in the listing in advance. We do not store or share personal data with third parties.
Once again, we sincerely apologize for any frustration experienced during your stay. We value all feedback and will continue working to improve our services. Thank you for taking the time to share your concerns. Kind regards, Globalstay Team.
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