Globalstay Reviews 

My husband booked a stay at "New 3BR Townhouse, Minutes to Niagara Falls and Brock University by GLOBALSTAY" through hotels.com, and we didn't cross reference the property as all of our experiences booking through hotels.com on our travels have been excellent. This broke the streak.

On the day of check-in, we were smacked with a $500 CAD "security" deposit, but through PayPal. This is not a security hold, this is just me giving them $500 through PayPal. I asked if the deposit could be paid through Hotels.com as I am trusting PayPal less and less over time nowadays, and they offered... eTransfer. Which... is also just giving GlobalStay money with no buyer protection.

Once we got to the accommodation after spending $120 on groceries (listing said it included a bbq and full kitchen, so my wife and I were looking forward to cooking) we found the propane was empty and the cookware was completely thrashed. The stainless pots and pans were dirty, and the nonstick pans were degraded to the point of being fully unsafe to cook on/eat out of. Not safe for human consumption.

I emailed GlobalStay about the empty propane and thrashed cookware, but 24 hours later and we have received no actionable response besides a "hey sorry! about that!"

Another surprising issue is that the instructions state that there is NO garbage disposal, and they recommend bringing any garbage to the local dump. This is insane given that we found garbage pickup for the street was Wednesday morning.

The listing advertised a garage, but on site it said to not touch the garage. Odd, because it's empty. We booked this in part FOR the garage.

EDIT UPDATE: If only GlobalStay responded to our emails about destroyed cookware and empty propane tank as fast as they respond to Trustpilot reviews :)

We contacted Hotels.com support which seemed somewhat willing to escalate the situation for us. We have yet to hear back. While I was chatting with Hotels.com the support person tried to contact GlobalStay, but was really concerned that GlobalStay didn't pick up. I will update as the situation evolves.

EDIT UPDATE 2 - Jan 12th 2026
We've been talking to Hotels.com, at this point it's been hours of emails and phone calls with whatever Hotels.com calls their Tier 2 support. However, it appears all Hotels.com is able to do is ask Globalstay "pretty please can you refund the customer?" and otherwise have no leverage to get our money back. Going through American Express is our final option, but we wanted to give Hotels.com every opportunity to make it right first.

Globalstay tried calling my husband's number twice back to back. He picked up both times, and all we heard was dead air even after we both tried "hi/hello/if you're on the other end of the line we can't hear you". We tried calling the number back. No response. The number called us again, but hung up the second we picked up the line. I assume this is so Globalstay can claim they tried to reach us, though they didn't try very hard given all we heard was dead air.

Then, we received an email from Globalstay *5 days after we told them about the state of the propane and cookware* asking if they could come by and fill the propane and replace the cookware. We didn't respond as we had already vacated the property after Cheryl K from Hotels.com support chat advised us to do so. I assume Globalstay only reached out to us because Hotels.com was trying to escalate with them.

So far, no refund. I feel for anyone who has to deal with this cruddy excuse for an accommodation company who doesn't have anywhere in the area to crash instead. What a waste of time, money, and energy. Globalstay knows what they're doing (scamming people), and Hotels . com/Expedia should be ashamed to be letting them operate on their platform.

UPDATE Jan 26th 2026: After working with Hotels.com to try and get our money back, we finally charged back through American Express. They got it back in our account but we were told that in theory, GlobalStay can still dispute at least the PayPal charges, but probably not the charge that went through Hotels.com.

Hilariously, we received an email claiming that the house smelled like smoke and they found a cigarette butt UNDER THE BATHROOM SINK. Behind the plumbing. What an insane piece of planted evidence! Neither of us smoke, and why would anyone put a cigarette butt UNDER A BATHROOM SINK BEHIND THE PLUMBING?? I wish TrustPilot allowed photo attachments because it's so absurd it's wrapped right around to being funny.

Hotels.com continues to say they can't do anything about this scumbag company being on their platform, but we'll see what they say when we bring up planted evidence.

Booked through Expedia and assumed this was legit. At 1:00 am the day of my reservation I got an email from Globalstay saying I needed to send them $500 through a sketchy PayPal link or they wouldn’t give me the check in instructions. Of course they waited to send this email until I could no longer get a refund from Expedia as it was too late.

The actual condo we stayed in was fine but the way these people conduct business is gross and made the weekend a big headache.

Avoid at all costs

This is not a company you would ever want to deal with. I rented a stay from hotels.com thinking it was a hotel. I ended up in an office building that they converted into an apartment. From the first day my daughter and I moved in, we realized there was no tv, and no hot water! I reached out to ask about the tv and lack of hot water. The tv issue was never fixed and they did not send someome to fix the hot water until 5 days later. They held on to my deposit for two weeks!! Then had the audacity to charge a cleaning fee when I left the place exactly, actually better than the way I arrived. I am filing a law suit for the lack of hot water. It is against the law in my province to rent a unit with no hot water! Stay far away from these horrible people. I woulf giveca zero if I could. I have traveled to 27 countties and have lived in 7! This is the worst experience ever!

My 18 year old daughter rented an apartment in Toronto for a 2 day stay. They were woken up by people in the apartment taking videos. When the trespassers were confronted they said they have a key and the right to be there. My daughter was horrified. She tried contacting company with no resolution. I called many times and was told that they are looking into it or they just hang up on you. My daughter lost her $1000 deposit and the cost of the tickets she purchased for that evening because she was too afraid to leave in the even someone was in the apartment again. She barricaded the door for the night and left first thing in the morning. This horrible experience cost an 18 year old $1500

Update and response to Globalstay's genetic response.
Globalstay has yet to make this situation whole. I spoke to them many many times and without a proper resolution. Their staff are extremely unprofessional and will tell you that your complaints are not their problem. When asked for management they will state they don't have any and hang up on you and then avoid your calls. They eventually returned the deposit but Zero compensation for the lost tickets and having strangers in the apartment. This company will lie to you and keep whatever money they can. They did not investigate this situation. It wasn't until I mentioned I would be contacting the media that the deposit was returned.
I stand by my review. Do not take a chance and rent from them. Hard lesson my daughter learned.

This is a TOTAL SCAM!! & SAFETY Concern!!

They are scammers, they won’t refund your deposit. Avoid at all costs!

I have requested pics of the damage and they refused to send, they also refused to explain what was the damage about, and only informed myself after insisting many times. I’m still waiting for the pics. Also, how can you claim a leg of the bed was broken for not using it appropriately????? Are you going to tell me what’s the right way of lay down on the bed to sleep?
Check their google maps reviews, all the reviews are about the same issue, they get your deposit and will do anything to avoid refunding it.

Scammers!!!

Complete scam! Don’t deal with this company! Should’ve checked this company before I confronted with them!

Global Stay's costumer service is THE WORST I have ever dealt with.
- They won't pick up your calls (I called multiple times in different moments of the day) and take forever to answer an email (most of them they'll just ignore).
- Also, I forgot something in the apartment and I still haven't heard back from them. I even went there but was not allowed to go up without Global Stay or the owner.
- Finally, They charged me $ 200.00 CAD as a safety deposit through PayPal and they have NOT refunded me yet. Nothing was damaged and they haven't explained why this is being charged in my Credit Card. It's outrageous!!!! They treated me and my family horribly and CLEARLY do not care about customer experience.

Total scam they want copies of your credit card and ID before they will allow you to stay. They don't use secure payment processing. They refuse to return deposit. Protect yourself and save the hassle.

Run find another place.

I booked with Globalstay through Expedia, and the experience was a nightmare. The listing stated a $200 pet deposit and a front desk on-site, but upon arrival, the host demanded a $500 deposit via PayPal, outside the Expedia platform, and there was no reception at all.

When I contacted Expedia for help, they said they couldn’t provide a refund or credit, even though the listing was clearly misleading and inaccurate. After checking reviews on Trustpilot and Tripadvisor, I found many others reporting similar issues with Globalstay: false information, keeping customer deposits, inventing excuses not to return them, and even asking guests to send IDs and photos, which feels fraudulent and unsafe.

We never got to stay at the property and lost our money, on top of the stress of having to find another place last minute. It completely ruined our experience. Beware and read the reviews before booking with Globalstay.

Worst customer service ever. Zero support for issues with our apartment and broken appliances that didn't work our entire stay. Despite numerous phone calls, texts, and emails to the "manager"; our issues were never resolved. Tried to get a partial refund from the company after returning home; and they ignored my every request. I would rate the location as poor -- the nearest decent retail shopping and dining is a 30-minute walk. The apartment terrace should be a nice feature; if it was clean (which it wasn't) and didn't face a noisy highway (which it did). We'll be staying somewhere else next time we're in Toronto.

We were travelling with a large number of people (9 adults and 4 kids) so rented 2 apartments in Toronto with this company. Although the building/location were great, the company lied about the number of bedrooms on both listings (I'm sure so they could charge more). Although there were an accurate number of beds, one bedroom in each apartment was in fact a bed in the eat in kitchen. So our spacious 3 bed and 2 bed apartments for 13 people became 2 and one bedroom apartments.

Check in was very complicated and they asked for photos of our IDs and an additional deposit of $200 per unit (outside of the booking platform we used, Booking.com) before they would send the check in details, which seemed a bit sketchy. We did eventually get this back though.

Unfortunately, the AC in the smaller apartment was not working. On a normal day this wouldn't have been a huge deal but we were visiting in August during a heat wave so it was pretty unbearable. We had to sleep with the front door fully open to try and move some air through so we could sleep. Luckily the building AC was working.

I tried contacting the company multiple times during our stay and after an initial response saying they would send someone asap, heard nothing else.

We ended up all sleeping in the 2bdr the second night as it was too hot to sleep in the smaller one, the thermostat was pushing over 80 degrees and humid. They keep saying the building AC was off so it was not their fault (it was not off in the rest of the building or the other unit we had rented).

I have contacted the property multiple times for some type of compensation but they keep blaming the building. Please beware of booking with them.

Un mail de réponse sur 3 mail envoyer pas de service client et pas reçu colis

Microwave oven that didn’t work out entire 6-day stay. Despite repeated messages, emails, and phone calls to the management, no one did anything to fix the problem or compensate us for the inconvenience. Really crappy customer service overall.

Contrary to all the negative reviews, I had a good experience, minus a few issues at check-in. I stayed in Toronto on York St and I booked on Expedia.

The apartment was very clean and had great views. It had everything I needed already there like new toiletries, kitchenware etc. It even had things like a new bottle of olive oil for cooking. Plenty of wardrobe space was given as well. You could control the air-con from your bedroom - it was very refreshing especially on hot days.

The building is quiet but bring earplugs if you're a light sleeper because the 3 elevators are going up and down constantly and they're very loud - rattling and rumbling that you can feel through the walls and floor. I got used to it after a couple of days. This was in the 14 York St building.

For check-in, you had to put all your details on a touchscreen near the front desk. And take photos of your ID and booking email, when I already did that via email. The front desk lady was sitting on her phone not even trying to explain anything. You also needed a fob to enter the building, the elevator waiting area, and the elevator to select a floor. But because my key was waiting in the apartment, I had no way to get up. I received instructions on how to bypass this using the intercom but it didn't work.

I got refunded the full deposit after 7 days, which by the way is made off-site on PayPal for some reason. I always take a video of the entire place the second I enter it and right before I leave, to prove I left it in the same condition.

Other than that, It was a nice stay.

Extremely poor communication & service. Booked through corp travel reservation; got no instructions. On site checkin took over an hour due to additional deposit.
Very poor condition of blinds upon checkin. Not fixed even after reporting.
A week after checkin, instead of refunding full deposit, they deducted a portion w/ zero explanation.

Beware.
We were scammed out of $385.60. We traveled 3 hours to go to a concert and spend the night, but upon arrival they would not give us the room number or any entry information.
My 15 year old daughter and myself were left scrambling trying to find other accommodations and out the money I paid them.

We are very thankful for the Union Hotel on York for helping us out in a pinch.

Stayed in Toronto at elegant Towers. Check-in was quite stressful as they never sent me check-in information until I requested it. Finally got settled. The apartment was beautiful. The next day we went out for breakfast came back to discover our key would not work in the apartment door. We did not have access to belongings. We did not have our medications. We did not have the keys to our vehicle that was parked in the parking lot below.Called global stay number several times finally an hour after the first call someone answered. They had no empathy at all. Kept asking us if we were at the right building. Were. we on the right floor.. We were told that a technician would be up ASAP to assess our lock situation. No one came call after call and text up to text the global State number would not respond. We then received another text saying a technician was on site. We hurried back to our apartment to find that no one was at our door. Text and call and text and call and text and call with no response again. I finally received a text saying that our lock was broken and a locksmith would be there within the hour. Several hours went by again with no response from global state. I was done able to contact super.com period they finally contacted global State and said Locksmith had in fact fixed our lock and we could now get into our apartment. We were told by super.com in order to receive a refund we needed written permission from globalstay. I have since yet received such confirmation. Nor have I received an apology. Nor was there any empathy to our situation. I do not recommend global stay.

I rented 2 units (1 bedroom 34th floor + 2 bedrooms 38th floor) from July 25th to 30th. We were 2 families ( 4 parents and 5 children).

I will start with the positive dimension, there is only one actually: the location is incredible, very central and accessible.
So let's start with that was a bad experience and what ended up as a real #scam#.

- Let me start with the pre-check process. The Globalstay team waits for the very last day before your checkin to ask a bunch of paperwork like a picture of your ID and another one with you and your ID on the same picture.
- Then, for the deposit, the same thing they have their very own way to transfer money to them.
- Same for the parking, they will never share any info until you pay in advance, even if you already paid +5,000 $ to them.
- All these pieces of info were required the day before via WhatsApp with a lot of hiccups to get everything sorted out. I am glad we were not on the road which would have made things very complicated.
- OK I can get that, they need to secure the premises and they are cautious (I should have done the same with them TBH)

For the context, we booked appartments rather than hotel rooms because we really wanted to cook and not going out for restaurants for every single meals.
- There are 6 lifts divided in 2 groups - very often we only had 4 working in total. This caused huge traffic jam downstairs and very long wait.
- One of the 2 appartments was not clean. We had to spend some time cleaning the bathroom, kitchen and even the doors. (looks like someone tried to clean with a very dirty cloth.
- We noticed very early that the toaster did not work and the kitchen hood made a huge noice - forcing us not to use it and therefore avoid cooking. Of course, we recorded a video and sent it to Globalstay customer services. They answered more than 24h later and they have NEVER sent anybody to fix it or propose a compensation.

To be honest with the traveller community, at this point - the experience was bad - but I could have handled it - this happens.
But the very last situation made me mad and should be called a REAL SCAM.
- I started to be suspicious because I was asking again and again for my deposit that corresponded to 2x200$ (because I rented 2 units).
- I finally got an answer: Global Stay people took a picture of some "decorative duvets" on the bed and were saying that one is missing, so they will retain 150$ out of my 400$ deposit. I'll attach the picture of their ugly decorative duvets but who is this world would steal this and how comes it costs 150$.
- I replied to them - of course no one has never called me or offered me an explanation.

To summarize, the only positive dimension was the location - all the rest was not only a bad joke but also a scam. Mistakes can happen - but the fact they dodge their accountability of not providing the service I paid for (working appliances) and even worst, make me pay for something missing with no evidence is simply disgusting.

Community - stay away from these guys - best case they are unprofessional and should not be allowed to run a business and worst case: they are organized scammers.

I should have made my homework and look more carefully: trustpilot/reviews/globalstay.com

Besides the common experience of feeling like their self-check in process is not consumer friendly, they also did not communicate properly with me at all. There was mold growing in the pots in the kitchen, and nobody at Globalstay even acknowledged this after I brought it to their attention.