Globalstay Reviews 

Our 'Cozy superior apartment' in Yorkville, Toronto turned out to be worn down. Cracked mirrors, damaged and loose kitchen fronts, stained linen, and towels. But worst of all, a water leak so the floors were soaking wet and the air damp. We wrote and called Globalstay, sent videos, etc, but NOBODY CARED. Only when we contacted the superintendent of the building he took action as he was afraid of damage to the apartment down stairs. Bookings customer service was also non-existent

They made up damages or.lost items to charge your security deposit. Nobody would even desire to have your old and used towels. The worst experience I had with my booking with expedia. Read the review and believe the negative ones for these are true

Same as what has been reported here. Had a previous one day booking cancelled last minute in Vancouver, Thought may have been due to changing B&B rules. Never got my money back. Booked through booking.com for a week in Toronto and got notice a week before the trip that it was cancelled. When I contacted the Globalstay "property email" for an explanation they responded that there was a glitch in booking.com site and it was still available, just go to this website. It was a sketchy looking "go daddy" website. I contacted booking.com and they said the property had let them know there was a closure. Seems like they're using booking websites to advertise, then cancelling last minute to work around fees so hopefully you have no alternative but to rebook with them. At least this time booking.com was able to refund my payment immediately and took steps to help me find something comparable. Not an easy task mid summer. Never again.

Got an email before our visit to Toronto from UK cancelling booking which I had booked 11 months ago. No reason given!!! Then had to find alternative hotel in busy August. Globalstay eventually said it was a “glitch” and I could rebook, NO CHANCE!! Waiting for refund from Booking.com🤞🤞🤞.
Do not trust globalstay, beware.

I booked from an australian website, they refused to take my australian drivers license as proof of ID, listed the wrong address and the neighbours are growing tired of the number of people getting into their property due to the company's lack of care, took them over a month to refund my deposit money and their customer service is a pain in the rear. Never again and If I can help someone else, that would be my deed ofthe day.

Too many bad reviews for me to consider Globalstay. No thanks. Not sure why Hotels.com is associated with them.

Au niveau de la réception des clés ils nous ont laissés nous démerder tout seul. Les instructions n’étaient pas claires. Nous n’avons eu aucun contact en physique pour nous aider dans la réception des clés.

DO NOT STAY HERE. I would rate zero stars if I could. The room is not cooling. We called several times to have a room changed or have an AC check and never get feedback

I requested a discount on my stay. Let’s see where it leads. Customer service sucks

Disgusting! Absolute company from hell! 🤬 Beware of their property descriptions, they are so inaccurate and misleading it’s a joke. This company are practised fraudsters, concocting imaginary ’damage’ and charging unjustified amounts to the security deposit. No doubt this increases their profits and probably earns a commission for their staff. They have zero customer service, preferring to be predatory and rudely dismissive of complaints. DO NOT TOUCH THEM WITH A BARGEPOLE! Read the other comments to discover just how consistently disgraceful they are. I sincerely hope they go out of business very soon, anyone who works for them should be ashamed, leave and get a proper job

I’ve never been so let down by a company in my life. I arrived in Dubai on July 5th with my pregnant wife, expecting to check in to the property we had booked and paid for in advance. Only upon landing did I receive a message saying the property was no longer available—no warning, no heads-up, just a last-minute notification after we had already travelled halfway across the world.

To make matters worse, they rebooked us into a completely different building, over 3km away from the original one. The new place was not what we reserved, completely different, and absolutely filthy. Dirty floors, unclean furniture—it was a total downgrade. It felt like we were dumped there just to shut us up.

The hosting company offered a refund, but that does NOTHING to fix the fact that they ruined the start of our trip, left us scrambling to find last-minute accommodation, and caused us a serious cash flow problem. We’ve had to use emergency funds just to find a safe and decent place to stay. And to top it all off, they’re telling us the refund will take up to 12 days—basically the entire length of our stay.

My wife is pregnant and the stress this caused her is indescribable. We were supposed to relax and enjoy ourselves, not go through this mess. The mental toll and financial burden have been massive.

Booking.com should be ashamed. They failed at every level—no communication, no accountability, no urgency, no care. A refund is the bare minimum, and even that is delayed. This isn’t just a bad experience, it’s a disgrace.

I will never use Booking.com again, and I strongly urge others to avoid them if you care about reliability, safety, or even basic human decency.

I booked a three-bedroom apartment through booking.com in global stay magnificent condos from 6/30-7/9. They gave us a two bedroom apartment instead. I called them twice and the lady told me to email the reservation ones and said manager was not there. I messaged them through booking.com and gave them photos screenshots but they replied like a bot saying it is a three bedroom apartment.

Global Stay is a scam, plain and simple. My partner and I booked what we thought was a nice downtown apartment in Toronto. After jumping through their absurd verification requirements we were sent check in instructions for an apartment at a completely different location.

We’ve requested a full refund, but these scammers are refusing to return our money.

Update(07/15): The claim that we were given the apartment that we booked is a flat out lie. We initially booked an apartment located at 300 Front Street West and the check in instructions were for a completely different property located at 250 Wellington, both in Toronto. This was material change in location and building.

When we notified Global-Stay we found bedbugs, they only offered to come with a can of bedbug Raid, witbout moving us. My stay at the Burano in Toronto managed by GlobaStay was marred by finding bedbugs in our apartment on the first day there. We notified them after the second day when we realized there was an infestation in the 3 bedroon apartment. Trip was June 7-14 2025. Since then, I have discovered other guest reviews who stayed in a Burano/Global Stay 3-bedroom apartment and reported bedbugs in April and May this year. Therefore, Global is well aware their property continues to be infested. What they have done so far is not enough, but they continue to rent it to the public.

Location is superior , 5 min walk to Toronto convention, Scotia arena, CN tower , close by waterfront, 5-10 min walk to union station, and amazing view of the lake and cn tower!!!!

The worst hotel experience in my life. Booking was simple using Booking .com. But they don't give refunds for cancellations, even though booking .com says it does up to one day in advance.
The you have to send them pictures of your ID and you holding your ID
Once you have done this, they send you a 3 page instruction manual on how to get into the place. This involves illegally parking on a busy road, going into an unmarked door, going to P3 of the parking garage, through 3 doors to find a wall of lockboxes. You then have to find yours in about 100 lockboxes, then get back to your car and drive back to the building.
Customer service collectively share one brain cell. They were absolutely useless and kept blaming Booking .com for their problems. It took 1.45 hours just to find the key and get into my room.
The rooms was nothing special, and there was no soap or shampoo/conditioner for the shower.

Absolutely horrible company to work with. Booked with them through booking.com and read the entire policy of the stay - however was informed after booking that I had to be 25 or above to check in. Was not in the policy on booking.com. Was told I could send them 1K damage deposit and they would let me stay with them even though I did not meet their apparent age requirements. I sent them the money via PayPal, and because of the high amount of money being sent, the money was put into a pending status. The company then proceeded to argue with me for almost ten hours (while I sat in various coffee shops and train stations trying to keep warm and waiting to be allowed to check in to this property) and they eventually cancelled the booking from their end on booking.com, leaving me without a place to sleep at nearly midnight. They returned my damage deposit, but have refused to refund me the $526 I paid to stay with them, even though they refused to give me the check-in information and cancelled the booking on their end before we could negotiate a way for me to stay with them. Had they been replying to messages consistently that afternoon and evening I presume we might have found a way for me to stay with them, however, they would often go an hour or two between replies, giving me no other option but to spend even more money booking elsewhere so I did not end up stranded and homeless in a city I didn’t know.

Great appartient, near all in downtown Toronto.

The location was great it was close to the PATH so we were able to walk to all the shops without much difficulty. It was close to the water so the views were great. We did have a little difficulty locating the lock box under the bench down the street, there were a lot attached to the bench once we did find it. There were lots of restaurants within walking distance. The apartment was clean.

On à bien apprécié la localisation
La propreté et votre service à la clientèle

My son and I traveled to Toronto from Alberta for a Raptors game.
Easily found the property on Front street after a 15 minute walk from Union train station.
Walked into the building, had a conversation with the concierge and we were in the apartment in no time at all.
The apartment was wonderful, no surprises, found the unit to be as represented by the marketing presentation.