HEWI Reviews 

BE AWARE – FOR HEWI SELLERS AND BUYERS
I am a private seller who has not received my payout for six months.
I already went through the High Court enforcement process, and recently I received an official notice confirming that Hardlyever Limited has now entered Creditors’ Voluntary Liquidation.

Unpaid sellers can submit a Proof of Debt to the liquidators (Begbies Traynor / BTG Global Advisory) to register the amount they are owed.

I am sharing this only to help other sellers who may not yet know about the liquidation process.

If I could give it 0 I would this is the second time of writing this review my other one has disappeared this company owes me nearly £20k I was a VIP seller they sold numerous items of mine then payments and communication stopped
I told my VIP manager Florence to return my remaining items when payment stopped then surprise surprise two of my fine jewellery Cartier items sold
SOLD !!!but still awaiting payment to this day the company has now been taken over in late October I am not giving up on this they took my items and have not payed me for them

I sold a bag on HEWI and it was a smooth process. They facilitated the transaction with the buyer, guaranteed the authenticity, and CS was helpful and quick to reply on email.

This company owes me money for items sold and I don’t think they have any intention whatsoever in paying me. They ignore all emails and their phone is never answered,

Item purchased on 6th October and it has not been received. Reached out multiple times and have been ignored. Order - SJ8H04F5. As I can not get hold of anyone I’ve resorted to reaching out on here!

We’ve been chasing a purchased item since September. Web site not accessible at the moment. The company appears to have ceased trading. Also see BBC News article earlier in October.

Hi HEWI, since you have stopped answering my emails I wrote here instead. You sold a fake Chanel scarf and told me to send it back as I did but yet I haven’t been refunded. And it has gone over a year and so many emails I have stopped counting. So I want to send a warning to other customers about your platform selling non authentic Chanel.

This company owes me money for items sold and I don’t think they have any intention whatsoever in paying me. They ignore all emails and their phone is never answered, just a generic message stating that the mailbox is full. So upsetting as it’s a lot of money.

If I would have read the comments I would have NEVER bought anything from them!!!! Spent almost a thousand pounds, and literally threw my money. THE WEBSITE IS A SCAM!!!! They don't respond via emails, instagram nothing. They responded me once on whatsapp when I was making the purchase and never again!!! BEWARE IT'S A SCAM!!!

I would give zero stars if that were an option! The site owes me money for several items I sold since November of last year, and my emails are completely ignored. I strongly advise against selling, you will be chasing your payout without a result, nor buying on this platform, as you won't receive your money back if you decide to return a purchase. They ignore all payment-related requests.

124752 This item was sold on the 15th of September, delivered to the buyer on the 18th of September, I have not received payment for it so far, nor do they reply to me when I reach out through chat or email. The buyer has my item, they have their money, I am simply blanked, something similar happened last time apparently they had problems with their system, however that then was in April 2024 and any decent company would have the system sorted out in over a year..
I am considering a report to Trading Standards as they make the promise to pay a seller 7

We shipped the item on 04/10/2025 and it was successfully received by the buyer. We have been chasing the payment for 3 weeks now. The phone is dead, the voice mail system is full and does not accept any more messages, the emails are not answered, tried to reach their CEO - no reply. What shall we do ?

Don't sell or buy anything . Haven't been paid for weeks even though I had withheld sending the sold items until I had a written confirmation that I would be paid by 22/9. I sent them on 8/9. Nothing. Two times before they took 3-4 months to pay. No communication via email or text. Sold many items over the years, they were good and now it's a terrible experience, it has never been this bad. HEWI are you going into administration?

Do not purchase anything! I bought a managed by HEWI item on the 8th October. The transaction went through but, I have not received my item. No delivery information has been forwarded, no delivery status available and I can’t reach anyone via the website or chat. The phone number is dead.

THIS IS A WARNING TO ALL WHO ARE CURRENTLY USING THIS WEBSITE TO SELL.
THE CONTACT NUMBERS ON THE WEBSITE ARE NOT IN USE.
THEY ARE ALSO NOT CURRENTLY LISTED AT THE ADDRESSES STATED ON THE WEBSITE.
THIS COMPANY HAS CLEARLY CEASED TRADING YET STILL TAKING MONEY FROM CLIENTS USING THE WEBSITE.
THE ONLY WAY YOU CAN CONTACT THEM IS VIA WHATSAPP BUT NOW THEY ARE NOT RESPONDING TO MESSAGES.
THEY CURRENTLY OWE ME £548 FOR A SALE WHICH WAS DELIVERED AND CONFRIMED 25TH SEPTEMBER, I HAVE NOT HAD ANY CORRESPONDENCE FROM THEM SINCE DISPITE MANY EMAILS AND WHATSAPP MESSAGES.
THEY HAVE STOLEN MONEY FROM ME.
PLEASE DO NOT SELL YOU ITEMS WITH THEM.

I paid for a jacket and just over a week latere the seller contacted us directly to say she'd sold several items with the company and was owed a consideerable amount of money.
She's tried writing and calling them but is consistently ignored. We've dealt with her directly since.
Albeit they refunded the money to us quickly I would avoid this company at all costs just on principle

I listed a pair of shoes for sale on HardlyEverWornIt on September 28th. According to their website, listings should be reviewed and approved within around 24 hours. However, almost two weeks later (October 9th), I received an email saying that my price was “too high.”

They compared my listing to a completely different pair of shoes on another website that happened to be on sale for half the price, and told me I should match that price, which makes no sense!

On top of that, I’ve tried contacting their customer service three times by email, WhatsApp, and through their website, and never received any reply.

I do not recommend using this platform. Unprofessional and unreliable company.

HEWI have not paid an invoice that was sent to them (approved and acknowledged) back in July 2025 - no payment and now no contact from them either by phone or whatsapp. Assume the company is no longer trading?

I purchased an item with Hewi mid last month and have chased repeatedly for an update on shipping with no answer to emails, WhatsApps, calls and direct messages via their website. I realise now that they are clearly bankrupt and I have proceeded to process a claim with AMEX for the money taken. Avoid

I am an individual seller at HEWI.I have sold 2 items on July 2025 and I have not been paid yet even though they have received the money from the buyers.I have send a lot of emails to them.At the beginning they reply that the accounts teams have been informed but since then they stop replying to my emails and what's app messages. I have not receive my payments yet. This is unacceptable . Please stay away. Don't sell to this site. I have decided to take legal action through Small Claims Court (ΗΒ) and to European small claim procedure.
The orders are ORDER NO. S/WS7Y7A1B/122889 placed on 04/07/2025 and NO. S/917OR8SD/123259 Placed on 15/07/2025 .The items have been delivered to the buyers on 16/07/2025 and on 24/07/2025.