HEWI Reviews 

0 stars
I am very disappointed with my experience as a seller on Hardly Ever Worn It. I posted an item in April which sold, but I have still not been paid. Despite following up, there has been no resolution or payment from HEWI. As a seller, this is unacceptable — if you are considering listing your items here, be aware that you may not receive your earnings.

Scam site. I have not been paid for a sale that has been paid gor months ago. Customer Service don't help.
Stay away from this sh ite site !

Do not use this website to buy or sell!
They have absolutely no customer service or support. My payment has been stuck in “pending” for 2 days due to an error on their website, and despite calling and messaging them multiple times, I’ve received no response at all. The lack of communication is unacceptable, and I now have no choice but to contact my bank and report this as potential fraud/scam.

I sold a Chanel ring on the resale platform hwei @hardlyeverwornit about two months ago. The shipping company confirmed that the buyer received the item, yet I still have not been paid. I tried every possible way to contact their Customer Service and Sales team, but no one has responded and no payment has been made. This company feels like a scam, and I don’t understand how they are still operating.

I became a VIP seller with HEWI in March. Since then I have sold 13 items and have been paid for none of them. I was forced to make a statutory demand for payment - this at least promoted them to contact me, but they made empty promises of payment within 48 hrs. I have now paid the fees for CCJ and the have util mid Oct to respond, after this, if I have not received my money I will make an an application to have the company wound up, I have a few other customers who want to join the court action already (from Facebook posts) please contact me if you would like to be included Victoria(at)hotmedia.me

The worst company ever!!!!! Don’t sell anything with this company!!!
I still waiting for 1k$. It’s been more than 8 months. I texted them everyday. They either don't answer or they keep feeding me promises. I want to sue them!!!!

I ordered a Vuitton bag on 24th August 2025 . I have now sent 5 requests for communication as I have neither received the bag nor any contact from the seller .
I have had one email from HEWI customer service saying that they have contacted the seller .
I have paid the money and received nothing . No courtesy emails , response to my complaints , nothing .
All seemed to be well with this company until July of this year , now there are so many similar complaints .
Beware before you give them any money . I suspect that they are in trouble

Do not sell on this site, once item is sold , posted and delivered to the buyer there is no payment made to the seller

I have been chasing my money over a month now and no reply , calls do not get answered and you can’t leave a message

This is fraudulent despicable behaviour

Really pleased with my new bag, it arrived safe and sound this morning.

I was waiting for the item to be delivered for 1.5months. Didnt get this and reauested for a refund

Its been 3weeks now without sny response

I’ve had a good experience with the company and worked with them for 4 years selling many luxury items. They have been great.

So, it’s a massive disappointment to me to this year that the company seems to have had a complete turnaround. I opted for the VIP services, which as I said has been great until this year. Firstly, my log in dashboard used to display my outstanding balance. This was stopped in May this year, When I questioned this I was told the site was under maintenance. Long maintenance. To date, there is still no balance showing. Second I have been chasing payment since the start of June, the responses I have got are friendly but involve classic delay tactics. ‘Its in the next pay run’. Or ‘that’s strange let me chase accounts’. Three months later there is still no payment and I am getting no response to my emails and messages. etc,

They currently owe me just under £5k. There is no response from any of their accounts, press, or ‘VIP service’ emails, and worse of all they are not getting back to me about returning my unsold items. I am now in a situation where they have my items and are continuing to advertise, despite me having asked for its return, making money for them but neglecting to pay me. This is both theft and fraud.

To any prospective SELLER thinking of using this this site, please don’t. They won’t pay you..

To anyone going through what I am, small claims court is a good next step as much of a pain as it is.

I determined to get back my money and clothes back HEWI.

Do not buy from or work for this company. Like many customers who have complained about not being paid, I also had serious issues as a member of staff. After leaving, I went unpaid for several weeks and then was left without a payslip and was underpaid £500 for nearly 2 months.

Despite calling, texting, and emailing, my number was eventually blocked by management. I only managed to get my payslip after physically turning up at the office and demanding it.

The office environment itself is extremely unprofessional: late payments, poor communication, and unhygienic conditions. Dogs are allowed to foul indoors, and the toilets and kitchen are left grubby. Management shows little respect for staff, making it a very unpleasant workplace.

Zero star for this company! Nightmare to deal with. Don’t buy from them!

I sold my high end Canada Goose jacket on this website and still have not received my ayment from them.
I have sent numerous emails, phone calls and they dont anser back.
I finally got a payment from them trough paypall and it showed pending for 2 weeks then it failed payment.
I have lost my jackeet and have received nothing
Avoid at all costs- scam of a company

BEWARE OF THIS BOGUS SELLER

NK88892 @NK88892
Private Seller

I PURCHASED A LOUIS VUITTON POCHETTE ON THE 17TH OF AUGUST
THE SELLER INITIALLY REPLIED ONCE ,
THEN NOTHING. I SENT IN TOTAL SIXTEEN MESSAGES THAT WERE READ BUT NEVER REPLIED, IVE JUST RECEIVED MY REFUND FROM HEWI ON THE 27TH AUGUST.

DO NOT PURCHASE FROM THIS IGNORANT SCAMMER OF A SELLER

YOU WILL NOT RECEIVE YOUR ITEM

NK88892 @NK88892
Private Seller

This Company used to be so good and now it's awful! They withhold payments for no reason, their Customer service is useless and not responding to emails, messages, whatsapp... this is against the law, you have my money, pay me off! I am going to consult the Customer protection people, they need to shut down and stop to promise non existing services.

Witholding payment is considered a criminal offense and a form of theft. As with countless other sellers, selling via the HEWI website, I have not received payment or a response to any of my emails or messages. I managed to get through to them via Whatsapp but, it is the standard "payment is with Accounts" story. They ought to be shut down.

If I could give zero stars I would. This company stole my money and my items. It has taken over 9 months just to get some of it back. I have now had to take them to small claims court. I have emails and messages of them lying to me day in and day out. They are a complete con company. DO NOT USE THEM

This company is bound to fail because they are mishandling the customers who
provide them with products to sell for years and dont pay out the proceeds. They are not returning mails or requests and are lying about their duties. İt is a terribly run company, that could only function in the UK, without going bankrupt, where the shine is more important then the reality. Avoid at all costs.

for the 4th time an item purchased has not arrived and I've had no update from the seller or from HEWI when I've chased (multiple times) - it takes a charge back from my card to get my money returned and still no communication from HEWI or the seller - you may ask why it takes multiple let downs! no more for me.