HEWI Reviews 

A group of thief,poor customers service I sold my Louis Vuitton men wallet via this group buyer received item on 17july and after 14days return guarantee they hold my money asked them give me my money but everyday a new story and excuse not responding my email not attending my call only a small conversation on WhatsApp very disappointed spoke with one friend of mine who is a lawyer advised me to send them a court notice told already this group via WhatsApp but still not paying me my money now I am moving next step via court small claim procedure advised to everyone please please don’t trust these group they collect money from buyers and hold for no reason

THIS IS A SCAM COMPANY, I HAVE SEEN MANY VICTIMS APPARENTLY SELLING THEIR ITEM HERE YET MONEY NEVER RELEASED TO THE SELLER, I'VE SOLD ITEM OVER 2 MONTHS AGO AND TILL NOW THEY IGNORED MY MESSAGES, NO MONEY EVER SENT TO MY ACCOUNT, BE VERY VERY CAREFUL, I AM CONTACTING OMBUDSMAN

I sold a high-value item in June 2025. The buyer promptly confirmed they were happy with the item received — yet HEWI has failed to pay me.
I’ve contacted HEWI more than 10 times via WhatsApp and by email to their payments, customer care, sales, and support teams — but I have received NO response at all.
I’ve now lodged a formal complaint with the British Crown Insolvency Service and will be escalating the matter further to UK Trading Standards and the Small Claims Court.
Reading recent reviews, it’s clear I’m not the only one experiencing this issue.
Please be very careful when using this platform.
Absolutely TERRIBLE customer service.

BEWARE ! I’m a VIP seller. I’ve been dealing with them for a few years and always had to ask for my payment which used to be made. But lately they’ve sold a few of my items and no payment has been made even after chasing it for a few months . I’ve retrieved my remaining items and of course some are damaged and dirty. This has taught me to check reviews before using any company.

The company owes me £1700 and will not pay me and have stopped responding to communication, I doubt I will receive the money now having read the bad reviews etc..

I am beyond distressed with my recent experience with HEWI(hardly ever worn it) I sold a brand new Louis Vuitton bag in May and am still waiting to be paid, having sent numerous messages and emails I have just been fobbed off with ‘This will be escalated to accounts’ what rubbish.
In the past I have sold over £25k worth of luxury goods on their platform which you can imagine how much commission this totalled and never had to chase for money until this year - I feel gutted and angry, I don’t even know if the purchaser received the LV bag!.

Last few years I sold an items on Hewi and got the payment within a week but now 2025 I sold another bag around 600 and guess what, they kept quite for months. I email them but no reply, whatsapp and they say they will look into that but nothing happened.
I think afrer built the reputation they become scammer now and try to get money.
Should everyone team up and sue them? Big or small amount We have to do something, cant just let Harlyeverwornit keep scamming seller and buyer like this.
Never buy or sell with them. Total fraud

Avoid. As a seller, I strongly advise staying away from HEWI. Payments are not released according to their own policy — I'm still waiting for funds over 10 days after confirmed delivery.

I’ve been a long-time seller on the platform since 2017 — it used to be excellent. Now? An absolute drama. Customer service keeps telling you that “accounts are working on it,” but nothing happens.

This is unacceptable for a platform handling high-value items. I will be taking legal steps!!!!!!!!!!!!!!!!!!!

I recently ordered a Dolce & Gabbana Visor from HEWI, after seeing it pop up online. I had been searching for this product since Nicki Minaj wore it on her 2020 “WHOLE LOTTA MONEY” single cover, with BIA. I had never ordered from HEWI before and having read reviews online, it put me off, entirely. However, I decided to risk it, as it was such a good price. The item came very quickly and just as described. The customer service was excellent, the price was fantastic, and the delivery was very fast! I am incredibly happy with my order, and I will be ordering from HEWI again.

NO CUSTOMER SERVICE AT ALL!!!! Purchased an item. When it arrived it looks like a second as damaged stitching and the belt is missing. I have contacted them several times, by email and message, and no response. Now stuck with a garment I would never have purchased if i had the full facts.

I entered into their VIP seller programme in November 24 ,I had a large quantity of my own personal items mainly shoes ,scarves some fine jewellery which they agreed to sell ,I was given a designated account manager who was dealing with the account and everything at first seemed to be going well ,then the problems started to occur ,no replying to what’s app ,no payments as promised in fact no communication at all ! To date they owe me nearly £20k ,you cannot get hold of anyone ,they are very willing to sell your items not as willing to pay you for them though .I pulled my remaining items and asked for them to be returned and said I wanted them returned immediately but surprise surprise two of my high end jewellery items sold before they could be returned !!
I cannot even get into my account now and today I have taken it legal as I am absolutely fed up and have given up hope of ever getting an answer or payment !
This has been a horrendous experience for me and I wish I had never gone into selling or even dealing with them on any level

Beware, I have been chasing a refund for an item that was never dispatched by the seller and have had full refund accepted, but never paid, despite chasing for weeks. I was a loyal customer, but something is badly wrong here and i would be cautious particularly if you are buying/selling a high value item.

Sold numerous items over the years as a VIP seller. Everything was great until around 12 months ago. No payments since October 2024. I'm owed around £3600. Opened a court claim and i have been forced to reported them to action fraud and trading standards. Please read the reviews before using this company. You will loose your money.

I have sold numerous items with this company . No reply to emails or court document. This company is fraudulent, just read the reviews. It won't be trading for much longer.

Have been a loyal customer for a number of years. Ordered a relatively low value item and waited for it to be shipped. It was never shipped. In accordance with their Ts and Cs the customer should be refunded within 3 days if the Seller refuses to ship. I chased numerous times to be refunded. They kept sending me holding messages or not replying. It took me over 4 weeks to get a refund and only when I threatened legal action and to post negative social media reviews. I will never use this company again. Having checked their financial accounts I would strongly avoid as they are heavily in debt and have cash flow problems - hence the reason they are withholding refunds and payments for sold items.

I had a terrible experience with this seller. There were no goods delivered, no refund offered, and absolutely no communication from them. It's very questionable, and I urge others to avoid this seller at all costs! They should be thoroughly investigated. Isn’t it fraudulent to accept payment for items that are never delivered? I also wonder if the sellers are aware that their items have been sold and if they might be victims in this situation as well. I’ve emailed the seller three times and haven't received any response. HEWI you need to sort this out!!!!

🚨DON'T BUY IN THIS PLATFORM
they sell fake items and when you complain they ignored you,
Very bad experience.

AVOID selling with HEWI!
I sold my item over a month ago and despite on their website saying payment 7-14 after customer accepts order …… nothing!
No response to my emails including customer care(!) department or their generic email address and no response to phone messages as they don’t pick up the phone either.
Appalling way to treat people who entrust their items to them.
I just wish I had checked the reviews as it appears I am not alone in chasing my
money ….

Non rispondono quando scrivi che hai una urgenza sopratutto tecnica .Scritto mille volte per un problema con il mio account ma non risponde nessuno , neanche un avviso automatico che dice abbiamo preso in carico la tua richiesta . NIENTE .INESISTENTI .Qualcosa deve essere migliorato

First time I have used this business. After placing an order, I heard nothing for 5 weeks. I made numerous phone calls, online messages, WhatsApp, texts and emails without any response to try and establish the status. I then found it necessary to raise a dispute with my bank as a result of receiving no response. The item ordered subsequently arrived from Poland which I had to return as it was damaged and unsuitable . The return process was a nightmare and I was accused by HEWI for the delay in refund, for having raised a dispute!!! For those in a similar situation I only managed to obtain any dialogue through WhatsApp. Never again!