HEWI Reviews 

Still waiting for my payment. Buyer has paid Hewi. Do not sell anything with them, there are numerous court actions against this dishonest company. Such a shame.

I have sold 33 items with HEWI and have had to chase payment for 32 of those items. I have been extremely patient but I am no longer going to use their services after my final items with them sell. One of my items has sold and completely disappeared from my sold items! You need to keep track of everything, if you dont they will not pay!

I ordered and paid for a coat on May 31st and was advised this would be shipped within one week. I contacted them after one week only to be advised the seller had moved warehouse and there was a mix up as to where the coat was. I chased every other day up to June 16th when I asked for a full refund. I was advised this would take 3-5 working days. I have been calling (mailbox full so can’t leave a message), e mailing (no response) and what’s app messaging where you are advised it is being dealt with or someone will call you! I am currently £1049 out of pocket but will pursue them through the correct channels if I don’t have full refund by Monday 30th June!
I would advise others to avoid purchasing from HEWI!!

County Court Summons issued to HEWI on 6 May 2025 for non-payment of money due from sales.
Sent to their company registered address in Bicester.
To date, 26 June 2025 HEWI has not responded.
I have contacted a media/press outlet that are showing interest in doing an exposure.
The image this company promotes is far removed from the reality.
Take a look at Google reviews.
HEWI appears to be a FRAUDULENT company.
HEWI owes me £2147.58 from my 7 Sales since January 2025.
I have sent numerous emails to the following addresses:-
payments at hardlyeverwornit.com
support at hardlyeverwornit.com
jake.k at hardlyeverwornit.com
and had numerous phone calls, but I have yet to receive my money, despite them stating each time that I would receive it imminently.
Despite my persistent attempts to reach out, HEWI now remains unresponsive. Emails go unanswered, phone calls are ignored, and even WhatsApp messages receive no reply.
HEWI's fraudulent practices are not just affecting me, but also other private sellers as can be seen here with the reviews. It's alarming to think that without us, HEWI would not have a business, yet they continue to scam us.
It's a feeling of betrayal when a company like HEWI, which we trusted, treats us with such little regard. The constant lies and the numerous negative reviews about the lack of payment make me wonder if HEWI is insolvent. They are holding £1000s of our money.
It's crucial that we take a stand against HEWI's fraudulent practices. I have reported the company to ACTION FRAUD, and I am also initiating a COUNTY COURT SUMMONS. I urge any other seller in a similar situation to take similar actions.
If you want to sell your items, I recommend using VESTIAIRE. They are a far superior company. It's easy to contact them, and payment is received exactly when stated - you don't even have to ask!

I have requested a return for the item as it came with no authenticity documents and you have repeatedly ignored my emails and messages regarding a return. Incredibly poor customer service - do you even have a customer service team?? Would not recommend this as a website for purchasing designer goods, vestiare and other competitors offer much more open and honest communication and clearer information and respond to customer enquiries in a timely manner. Extremely disappointing

Shocking amount of commission pushing the prices up. The sellers buy from online auctions mostly and charge in most cases 70% they're purchase price, then HEWI'S commission. Try the saleroom auctioneers and look for the venue to save the saleroom commission too.
This is what Kathryn ann ogle does named kate ogle jewellery. She can make up tonand over £1000 a day, Your welcome.

Bought and paid for a bag 30th May. Heard nothing
Bag available for sale again a few days later.
Finally managed to get whatsapp number to chase someone. Am still waiting for the accounts team to give me an update. 2 weeks later? No bag No Money £567 out of pocket! Help!

NEVER HAVE I EVER HAD A WORSE CUSTOMER SERVICE EXPERIENCE. I am not one to leave a bad review, I am truly at my tipping point and feel others should be warned. I placed an order on May 2 and it was never shipped until I contacted HEWI on May 12. When it was finally shipped the team did not even acknowledge that they forgot about my order. Not only did they not offer any compensation for this delay the item was sent back to their warehouse on May 16 because it was unable to be delivered. That was fine as I obviously expected the item to immediately be resent to me. I was wrong. From May 16 until June 12 I was trying to explain to the team that DPD confirmed the parcel was redelivered to their warehouse, unfortunately, nobody from their team was bothered to call DPD and would only check the old tracking information. (I found out this information myself from a quick 5 min phone call with DPD on two separate occasions). Even though I truly just wanted to receive the items, finally on June 12 I gave up because nobody was helping and just feeding incorrect information over and over again and I asked for a full refund for my order. To my HORROR, the HEWI team they wont issue me a refund as the items are NOT with them (again because they are looking at old tracking information and refuse to pick up any phone). Clearly I am very upset at this point becaues from my side HEWI are refusing to send the items that DPD confirmed was delivered on May 16 and refusing me a refund. Again of course, all of this is without any apologies or acknowledging all the time and headache I had been battling with their team for a month. Later in the day at I get a random email from DPD saying they are expecting a parcel that will be delivered to me. I screenshot this email and sent it to the team and they confirmed this was done by them on Friday afternoon of June 12 and there was a mix up and my parcel will finally be on the way. Again, no compensation was offered and I myself asked if AT THE LEAST the shipping cost could be compensated. (it is also the highest shipping cost for any UK retailer just to have parcels sent within the UK, especially when you're not even receiving them). I received my £12 refund for the shipping and I stupidly believed that the team was finally sending my parcel. Due to this belief I ordered ANOTHER item from the website late on Friday night. Worried about my original order I kept checking the DPD tracking info on Monday throughout the day. According to the tracking information DPD was yet to receive the parcel from HEWI. This made me worried as I kept checking through the evening, but I thought it was fine they're finally on top of it. On Tuesday morning I received a shipping notification from Royal Mail that the second order I made from HEWI will be with me the next day on Wednesday June 18. On Wednesday June 18 my order was shipped with Royal Mail and was received by my original order STILL has not been dropped off to DPD. At this point I am EXTREMELY angry and don't know what to do. Please also note that the dress I ordered on Friday June 12 was not even shipped in a box, it was in a small plastic envelope and the shipping cost was pasted on the bag which was £3.50 so I am not sure why we are being charged £8 for shipping ESPECIALLY WHEN WE ARE NOT RECEIVING THE ITEMS AND EVEN MORE SO ZERO CUSTOMER SERVICE TO HELP WITH SHIPPING ISSUES!!! Finally, yesterday I contacted HEWI again on June 18 (please keep in mind my original order was placed on May 2) to let them know DPD never received the parcel they were suppose to send and the team member I was speaking to had no idea what I was talking about and was sending all the old information again from May 12. At this point I am totally out of options and don't know what to do because nobody even answers the landline phone to try and calmly explain this situation to someone. Truly all I want is the 2 missing items I ordered because I really love them and would love to wear them on holiday. Struggling to see how I will ever use this service again in the future.

DO NOT LIST your items with this company. They don’t pay sellers for the items were sold. I had a terrible experience of getting my money from them, they don’t answer their phones, ignore emails.Reading the other reviews, I am not the one and the same situation. I already contacted their press partners such as The Times and The Guardian regarding this issue.

Trying to get paid for an item I sold back in May and the only response I’ve had was to say they would get their accounts team to look into it. Which I’ve had no response from. Clearly there is something amiss here. They Don’t answer phones personally. Only number goes on to answerphone and WhatsApp the same. Avoid.

Please be very careful using this company when selling items . I have sold a paid of diamond earrings 4 weeks ago (MAY 25 the earrings were delivered) and I have asked everyday for the last 2 weeks to be paid. They don’t answer their phones when they see you number coming up ( I was told this by a staff member) so the only communication is via WhatsApp and they only reply when it suits them. They don’t respond to emails. I have messages for the last two weeks and they have promised every day they would pay me my money. Today I had to ring my legal team to take the next step to get payed… so please be careful. They are your best friend until they get your money and they they go all quiet.

I'd give it no stars if I could. Bought an item from HEWI on Vestieiere, HEWI cancelled the order, no reason then immediately resisted it at a higher price.
AVOID.

Quality products as always.

I bought 2 items and only one was delivered. Both items were ordered on the 4th May and even though HEWI say they will deliver within 48 hours - I have only received one part of the order. There is no reliable 'phone number, and the What'sApp and email details don't work either. They don't wish to get involved with problems. I've asked 8 times for a refund - but no reply!!! Don't use this company!

This company is a sham and it’s fallen apart. I have been selling through their VIP service for years, but in the last 6 months they’ve stopped paying their clients to whom they owe money. I have consigned hundreds of luxury items to them to sell, and they have stopped paying me for them. It always takes months of emails, calls and sometimes even legal letters to get paid for the items they have sold on your behalf. DO NOT USE.

Ordered a bag on the 17th May, not been shipped, no communication, nothing. They’ve had nearly £1000 of my money and to not have heard anything is hugely disappointing. I’ve sent emails, filled in the form via support and messaged via WhatsApp, one reply on WhatsApp asking for my email address to investigate. Not sure why the order number and screenshot of my order wasn’t enough, I get the feeling it’s a delaying tactic.

I am very sorry to say that this is the end of the line for HEWI and I. After many years of shoddy seller payments, broken promises and ignoring multiple messages, I no longer believe they are worth wasting time on. I will be not be shipping any outstanding orders - sorry to buyers who will of course be disappointed - and will be contacting a solicitor to get the money they legally owe me. Please do avoid this platform - they simply don't know how to run a business correctly.

I purchased 4 items from HEWI - all listed as brand-new condition with tags. Two of the items arrived with serious defects. One pair of jeans was the wrong size AND had a missing button. The other pair of jeans had a rip in it where a button should’ve been. The two items were from the same seller. I contacted HEWI via their online form an email separately and also WhatsApp them. I have had no response. I won’t be buying from them again. The items are not as listed and the customer service is non existent.

I have been a HEWI VIP client for a decade and have sold over £25k worth of items over the years. However, their Accounts department appears to have imploded.
I have been waiting several months for payment for items sold, all the while with zero response from HEWI Accounts.
I have sent 9 emails with no reply, even though my case was reportedly escalated to the CEO.