HEWI Reviews 

seller cancelled order, no refund. emailed HEWI no response. if i dont get a response in the next 5 days i will file a chargeback. i suggest someone contacts me. i am livid

Seller beware! Sold an item a month ago and still not been paid. They are scamming seller.. avoid!

It said that my order would be shipped within two days. That was on Saturday. I wanted to receive it before I left on holiday a week later. I called on Wednesday but unfortunately it still hadn’t been despatched so I couldn’t have it to take with me.
Disappointing

I have paid for the necklace (ordered on the 17.4 but have not received it yet. Tried to get in touch through phone, email and WhatsApp but unfortunately I have been ignored. I have no idea what is happening with my order and why is noone responding to my questions.

Purchased an item on 7th April 2025 Have never received it. I have reached out 3 times via their website + instagram messenger. No one has responded, still no items and no update. Will have to contact my credit card company with fraud as they have taken my money and never delivered/ updated me on what is happening with my item.

Product as described, postage took longer than I thought it would. Overall happy

I haven't received half of my order, and no one has replied to my email to customer services.

I like the fact that prices are negotiable and the communications via WhatsApp is super convenient.

Lovely pair of Dior D Wave sandals, great condition as described. Fast delivery but no email to say posted as per HEWI specifications. Would definitely buy from this seller again.

I sold an item on 30/11/24 and despite multiple attempts to receive my payment, I am still waiting. The entire process has been frustrating due to the lack of clarity and transparency.

Customer service keeps going in circles, failing to provide clear guidance on what needs to be done to release my funds. They show no urgency, interest, or respect for the customer.

I cannot recommend selling through this platform if you expect to be paid in a timely and professional manner. Avoid at all costs!

Bought a Bogner ski jacket, advertised as size 42, UK 16. I was very exited to receive it, as a price was good. Delivery was very good, but jacket was size 20 at least, if not bigger . Obviously , it was mislabelled. And I paid 15 pounds for delivery and the same for return. Hewi declined to pay delivery and return money back, even the item was clearly mislabelled. I own 2 Bogner jackets, size 42, and I tried this particular jacket in the Courchevel last year and in Val this year, and it fitted me well. In fact, I went to the Bogner shop in Courchevel this March (after I returned it), and similar style jacket fitted me like a glove once again. So, I lost £30 just because they selling mislabelled items! Moreover, refund was promised within 2-3 working days and it was delayed for more then two weeks. They finally refunded me only after I threaten them to escalate this matter with my credit card company. Not good business, not trustworthy company. Avoid.

Lovely top arrived promptly as described

Very friendly and responsive customer service and feel well-looked after on the standard of a designer brand itself.

Deeply disappointed as a seller.
Sold two items several months apart. 3 months to received the first payment, 4 months and still nothing from the second, using the same unprofessional excuses. This site is an absolute scam, and very bored of being lied to. From all of these comments, I can't imagine how much money they're holding

Amazing service! Responded to my WhatsApp even out of hours, shoes were delivered so quickly and in perfect unworn condition. Highly recommended

Good communication. Prompt service. Item as described and well packaged.

Delivered as expected

I sold my item in January 2025 it is now April and I am still waiting for payment ! I have used HEWI in the past and had no problem but having repeatedly contacted Cudtomer services I still can’t get the money

The customer service at Hewi is fantastic! This is the second I got, first one wasn’t delivered but I got a refund instantly. Second time came super fast and it’s exactly has advertised. I am super happy with my new Fendi shoes. I will be buying more stuffs with Hewi

Sellers beware - payment for items sold not paid despite chasing for four months.