Very quick, excellent review of my information with a formal letter sent to me within 24hrs by the neurology consultant. Tests needed and organised. I have spoken to local private hospital and they h... Toon meer
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Lees wat reviewers zeggen
The process works well to speed up the referral aspect. Unfortunately, it tends to slow down shortly after that. The appointment to see a face-to-face consultant seem a long way off when you are conce... Toon meer
Bedrijf heeft geantwoord
It was lovely to speak to an MSK Physio (10th August), as she listened to me and helped me with my medical issues and gave me a better diagnosis than my physio at GP, who back tracked on my diagnosis.... Toon meer
Bedrijf heeft geantwoord
Could not access your portal. Tried several times using passwords provided to me by yourselves but no access! Spoke to two people on your helpline who gave me contradictory advice. A complete waste... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Geschreven door het bedrijf
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Contactgegevens
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Verenigd Koninkrijk
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,1
Goed
6K reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Through call with a very helpful and…
Through call with a very helpful and friendly physio who assessed my recent hip and knee pain.
5 augustus 2026
Antwoord van HBSUK
We're pleased to hear our clinician provided such helpful and friendly support. We appreciate your positive feedback!
Very quick turn around.
13 augustus 2026
Antwoord van HBSUK
We are pleased to hear that our quick turnaround met your expectations. Thank you for your positive feedback!
Antwoord van HBSUK
We appreciate your feedback and are glad to hear that your experience was straightforward.
Easy to connect with and my…
Easy to connect with and my Physio,Dominic Quirk was careful, thoughtful and made good recommendations on my treatment going forward
3 augustus 2026
Antwoord van HBSUK
Great to hear that you had such a positive experience! We're glad our clinician was careful, thoughtful, and provided excellent recommendations for your treatment.
Feedback on my telephone appointment
The physiotherapist who contacted me listened to me and asked me lots of questions to better understand the discomfort in my foot I am experiencing.
10 augustus 2026
Antwoord van HBSUK
We're pleased to hear that our clinician was attentive and thorough. Thank you for sharing your positive experience!
Hassle-free and polite customer service…
Hassle-free and polite customer service made the experience very easy, and I would highly recommend.
12 augustus 2026
Antwoord van HBSUK
We're glad to hear that our customer service made your experience easy and hassle-free. Thank you for your high recommendation!
Antwoord van HBSUK
We are glad to hear that you found the process straightforward and simple, and that you are pleased with the great outcome. We appreciate your feedback!
Everything went great with my ongoing…
Everything went great with my ongoing conditions!
10 augustus 2026
Antwoord van HBSUK
We're glad to hear that everything went great. We appreciate you sharing your positive experience with us.
Antwoord van HBSUK
Thank you for your positive review on the HBS platform. We are glad you had a great user experience.
Antwoord van HBSUK
We appreciate your positive feedback! We're glad our staff was approachable and clarified all your questions.
really great session
31 juli 2026
Antwoord van HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Not great
Poor communication. No follow. No available appointments without a long delay. Overall it just makes me question why I bother with private healthcare.
3 augustus 2026
Antwoord van HBSUK
Thanks for sharing your feedback. We’re sorry to hear you had some issues when using the HBS platform. We aim to deliver the highest standards of care to all our patients. Please email us at support@hbsuk.co.uk to tell us about your experience, (including your full name and date of birth) and we will investigate this as a priority for you.
The process works well to speed up the…
The process works well to speed up the referral aspect. Unfortunately, it tends to slow down shortly after that. The appointment to see a face-to-face consultant seem a long way off when you are concerned about a heart problem that is freaking you out. I went down the route of an online consultancy where they arranged the appropriate tests for me but there is a lack of being able to talk to someone about how you should carry on in the meantime.
12 augustus 2026
Antwoord van HBSUK
We appreciate you sharing your experience and feedback regarding the referral process. We recognize the importance of ongoing support and communication during such times. We will look into the points raised.
Antwoord van HBSUK
We are so pleased to hear you were satisfied with everything. Thank you for your positive feedback!
Antwoord van HBSUK
We appreciate your feedback and are glad to hear that your entire experience with us was excellent. Thank you for sharing your positive experience.
Dialling into the video link was a…
Dialling into the video link was a little challenging
10 augustus 2026
Antwoord van HBSUK
We appreciate your feedback and will investigate these technical issues. If there is anything else we can help you with, please contact us on 0115 857 3842.
Got a referral
My outpatients appointment got me a referral to an orthopaedic consultant, which is what I wanted, but Lisa told me I could see a Salisbury consultant at New Hall private hospital. Lots of Salisbury consultants have their private practice there. Instead, I have a long journey to Chandlers Ford.
7 augustus 2026
Antwoord van HBSUK
We appreciate you sharing your experience regarding your referral. Regarding your feedback we will pass onto the relevant team. If there is anything we can help you with, please contact us on 0115 857 3842.
Antwoord van HBSUK
We're pleased to hear that you found our service easy to use and that the advice and plan provided were beneficial. Thank you for your feedback!
Fast and effective
3 augustus 2026
Antwoord van HBSUK
Great to hear using the HBS platform has helped you get the right care quickly. Thank you for your feedback!
Rotator Cuff Pain - Initial Review
Professional, efficient, courteous and took time to explain his thoughts and what the next steps should be. What more could I ask.
7 augustus 2026
Antwoord van HBSUK
We appreciate your feedback! We're glad our team was professional, efficient, and courteous, and took the time to explain everything clearly. Thank you!
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