Very quick, excellent review of my information with a formal letter sent to me within 24hrs by the neurology consultant. Tests needed and organised. I have spoken to local private hospital and they h... Toon meer
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Lees wat reviewers zeggen
The process works well to speed up the referral aspect. Unfortunately, it tends to slow down shortly after that. The appointment to see a face-to-face consultant seem a long way off when you are conce... Toon meer
Bedrijf heeft geantwoord
It was lovely to speak to an MSK Physio (10th August), as she listened to me and helped me with my medical issues and gave me a better diagnosis than my physio at GP, who back tracked on my diagnosis.... Toon meer
Bedrijf heeft geantwoord
Could not access your portal. Tried several times using passwords provided to me by yourselves but no access! Spoke to two people on your helpline who gave me contradictory advice. A complete waste... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Geschreven door het bedrijf
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Contactgegevens
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Verenigd Koninkrijk
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,1
Goed
6K reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very professional and super supportive…
Very professional and super supportive with good explaination of problem I was experiencing with my back
18 augustus 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Great process and got the help I needed!
18 augustus 2026
Antwoord van HBSUK
We're glad to hear that you found our process great and that we were able to provide you with the help you needed. Your positive feedback is truly appreciated!
It didn't speed up my process
It didn't speed up my process, I ended up needing to send 1 email and make 2 phone calls to get the expected result
13 augustus 2026
Antwoord van HBSUK
Thanks for sharing your feedback. We're sorry you don't feel using our service helped you. We aim to deliver the highest standards of care to all our patients. Please email us at support@hbsuk.co.uk to tell us about your experience, (including your full name and date of birth) and we will investigate this as a priority for you.
Quick & Easy
Quick, easy to access and clear information - very easy to use and complete the required details online.
7 augustus 2026
Antwoord van HBSUK
We're pleased to hear that you found our information clear and easy to access, and that completing the details online was a smooth experience!
Shoulder pain appointment
The specialist Steph was very helpful and sent a set of exercises which have been very good and greatly reduced the pain.
7 augustus 2026
Antwoord van HBSUK
We're pleased to hear that our clinician was very helpful and that the exercises provided have helped you. Thank you for sharing your positive experience!
Really easy to use
Really easy to use, smooth process. quickly dealt with. Everyone is super professional and knowledgable. My care plan is very clear.
18 augustus 2026
Antwoord van HBSUK
We're pleased to hear that you found the process easy and smooth, and that our team was professional and knowledgeable. It's great to know your care plan is clear!
Very good service
Very good service. From start to finish the system was easy to use, organised and efficient. No issues at all
18 augustus 2026
Antwoord van HBSUK
Great to hear that you found our service to be very good, and that the system was easy to use, organized, and efficient from beginning to end. Thank you for your positive feedback!
consultation was fine but i have never…
consultation was fine but i have never received a call for my appointment in person at Nuffield
29 juli 2026
Antwoord van HBSUK
We appreciate you taking the time to share your experience with our clinician. If we can help with any further issues, please contact us on 0115 857 3842.
Antwoord van HBSUK
We are pleased to hear you enjoyed our building, staff, and equipment. We appreciate your positive feedback!
APPOINTMENTS MET ON TIME AND COVERED…
APPOINTMENTS MET ON TIME AND COVERED THE AREAS WHICH I WISHED TO COVER. THEY LED TO A SATISFACTORY OUTCOME.
6 augustus 2026
Antwoord van HBSUK
We appreciate your feedback! We're glad your appointments were on time and covered everything you wished, leading to a satisfactory outcome.
Prompt and efficient service where NHS…
Prompt and efficient service where NHS has failed.
12 augustus 2026
Antwoord van HBSUK
We're pleased to hear we could provide prompt and efficient service. Thank you for your positive feedback.
Staff was polite and helpful
I think it was Wednesday that I made a call, the staff was Helpful staff, and politely in answering questions. Her customer service is beyond my expectation.
Thank you
12 augustus 2026
Antwoord van HBSUK
Great to hear about your positive experience and that our staff was so helpful and polite in answering your questions. We truly appreciate your feedback.
First time couldn’t connect with the…
First time couldn’t connect with the physio, had to reschedule
6 augustus 2026
Antwoord van HBSUK
Thank you for sharing your experience with us. We appreciate your feedback.
Antwoord van HBSUK
We appreciate your feedback! We're glad our service was professional, prompt, and helpful, and we're pleased you had such a positive experience.
Antwoord van HBSUK
We are glad to hear that everything was good and as we described. We appreciate your positive feedback!
Excellent Service
I had a positive experience with HBSUK through Axa, which enabled me to obtain an appointment promptly and facilitated my referral for further treatment.
13 augustus 2026
Antwoord van HBSUK
We're glad to hear you had a positive experience and that we could help you get a prompt appointment. Thank you for sharing your feedback!
Understanding of my issues
12 augustus 2026
Antwoord van HBSUK
We're glad we could understand your concerns and provide support. We appreciate your positive feedback.
Filled in a form that took 15 mins to…
Filled in a form that took 15 mins to repeat what I’d already told the GP and insurance provider.
7th busi ness day still no appointment as per the SLA.
Waste of time
14 augustus 2026
Antwoord van HBSUK
Thank you for your comments. We're sorry you don't feel using our service helped you. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. I have asked a member of our team to contact you. If we can help with any further issues, please contact us on 0115 857 3842 or email at support@hbsuk.co.uk.
Very good service
13 augustus 2026
Antwoord van HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Very supportive
Very supportive, taking the time really listen and then give solid advice and care.
13 augustus 2026
Antwoord van HBSUK
We're pleased to hear that you found our team to be very supportive. We appreciate your kind words about our commitment to listening and providing solid advice and care.
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