Very quick, excellent review of my information with a formal letter sent to me within 24hrs by the neurology consultant. Tests needed and organised. I have spoken to local private hospital and they h... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The process works well to speed up the referral aspect. Unfortunately, it tends to slow down shortly after that. The appointment to see a face-to-face consultant seem a long way off when you are conce... Toon meer
Bedrijf heeft geantwoord
It was lovely to speak to an MSK Physio (10th August), as she listened to me and helped me with my medical issues and gave me a better diagnosis than my physio at GP, who back tracked on my diagnosis.... Toon meer
Bedrijf heeft geantwoord
Could not access your portal. Tried several times using passwords provided to me by yourselves but no access! Spoke to two people on your helpline who gave me contradictory advice. A complete waste... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Geschreven door het bedrijf
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Contactgegevens
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Verenigd Koninkrijk
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,1
Goed
6K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Knowledge of the process of my journey to good health.
Understanding of the journey ahead.
6 augustus 2026
Antwoord van HBSUK
We're glad to hear you found clarity regarding your journey ahead. Your positive feedback is truly appreciated.
Antwoord van HBSUK
Great to hear that you had a great experience with our app and the assistance from our clinician. Thank you for your positive feedback!
Simple, friendly and quick
Easy over phone diagnostic. Easy access to specialist. Supportive and professional. Quick referral and appointment.
4 augustus 2026
Antwoord van HBSUK
We appreciate you sharing your positive experience! We're glad to hear that our process, specialist access, and referral system were supportive, professional, and efficient for you.
Practitioner was good but bookings could be approved
The clinical practitioner was excellent. She was really friendly and helpful. For me it was the booking which was a bit poor. I was in the waiting room for 6 minutes beyond the allotted time first time round, before I got a text saying it had been cancelled. Then I was rang twice but it rang off after 2 rings.
5 augustus 2026
Antwoord van HBSUK
Thank you for your feedback regarding your online consultation. We acknowledge your concerns. If there is anything else we can help you with, please contact us on 0115 857 3842.
Efficient and thorough in their…
Efficient and thorough in their assessment of my back condition.
23 juli 2026
Antwoord van HBSUK
We appreciate your feedback and are glad our assessment was efficient and thorough.
I had a telephone 20’ call yesterday…
I had a telephone 20’ call yesterday booked for 15:20 with Praise John-Oparaji. She called me at 15:22 and 15:23 but I had forgotten my phone on silent and did not hear the call. At 15:24 I called back the main helpdesk and explained what had happened. They advised me that they had sent a message to the physiotherapist as we spoke and she would call me back as I still had a good 15’ of my appointment left. She never called me back and I had to make another appointment with a different physiotherapist for Monday as I was so frustrated for having to persevere my symptoms for the whole weekend because of her ignorance. I wonder what did she do for the rest of my appointment time as she could not have booked someone else in my time slot and whether my AXA account was charged. Not sure what the DNA policy is but being a healthcare professional myself in the NHS we call patients again 5’-10’ later and leave a voice message. Happy with HBSUK so far but disappointed with the therapist.
6 augustus 2026
Antwoord van HBSUK
Thank you for sharing your feedback regarding your recent experience. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. We value your insights as a healthcare professional, and we are taking your comments about call-back protocols and voicemails seriously as we continuously work to improve our services. We are committed to ensuring our patients receive the care and attention they deserve. If we can help with any further issues, please email at support@hbsuk.co.uk.
Clear and efficient process with great…
Clear and efficient process with great service, thanks
6 augustus 2026
Antwoord van HBSUK
We appreciate your feedback! We're glad our process was clear and efficient, and that you received great service.
Spent more time taking details of my…
Spent more time taking details of my medical history than actually addressing the reason for the call and my issue.
23 juli 2026
Antwoord van HBSUK
We appreciate you sharing your feedback which we will pass onto the relevant team. If there is anything we can help you with, please contact us on 0115 857 3842.
Helpful and fast.
6 augustus 2026
Antwoord van HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Good advice and understanding but face…
Good advice and understanding but face to face is always better than video calls
5 augustus 2026
Antwoord van HBSUK
We appreciate your feedback and understand your preference for in-person interactions.
My Query answered in a very friendly &…
My Query answered in a very friendly & efficient way .
7 augustus 2026
Antwoord van HBSUK
We're glad to hear that your query was handled in such a friendly and efficient manner. Thank you for your positive feedback!
Antwoord van HBSUK
We appreciate your feedback! We're glad you had a good experience and found our team to be friendly and helpful.
It was really good process
It was really good process. Easy and quick. I did get an incorrect referral which I needed to rectify. Apart from that it was great.
5 augustus 2026
Antwoord van HBSUK
We're glad to hear you found the process easy and quick! We appreciate your feedback.
Antwoord van HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Antwoord van HBSUK
Great to hear using the HBS platform has helped you get the right care quickly. Thank you for your feedback!
Easy to connect
Easy to connect, clear video and sound, appointment on time, chosen consultant was great.
5 augustus 2026
Antwoord van HBSUK
Great to hear that your connection was easy, and you experienced clear video and sound. We're also pleased that your appointment was on time and our clinician was great!
All I wanted was some hands-on…
All I wanted was some hands-on attention from a local person who I had used (with authorisation) before. In the end I went through a lot of hoops and never got what I wanted and needed.
5 augustus 2026
Antwoord van HBSUK
Thank you for your comments. We’re sorry you don’t feel using the HBS platform helped you. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. Please tell us more about your experience so we can improve our service/ fix your issue for you/ etc. Please email us on support@hbsuk.co.uk
Antwoord van HBSUK
We appreciate your feedback and are glad you found our service helpful, fast, and convenient. Thank you for sharing your experience.
Spoke to physio on weds who couldn’t…
Spoke to physio on weds who couldn’t book me an appointment with a specialist. Said she would send me a self book. Not received it . Now Friday have tried to book but can’t. Wanted to book with Vikas Kapoor at Alexandra hospital Cheadle. Tried AXA they couldn’t book as showing pending so not sure what to do next!!!
5 augustus 2026
Antwoord van HBSUK
Thank you for your comments. We’re sorry you don’t feel using the HBS platform helped you. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. I have asked a member of our team to contact you and resolve this issue as a priority for you. If we can help with any further issues, please contact us on 0115 857 3842 or email at support@hbsuk.co.uk.
Excellent Service
Had my first physio consultation and was pleasantly surprised. The app for the video call was great, the consultant was very professional and the exercises given via App are very easy to understand and follow.
5 augustus 2026
Antwoord van HBSUK
We're pleased to hear you had such a positive experience. It's great that our app and the exercises were easy to understand and follow. Thank you for your feedback!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.