Very quick, excellent review of my information with a formal letter sent to me within 24hrs by the neurology consultant. Tests needed and organised. I have spoken to local private hospital and they h... Toon meer
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Lees wat reviewers zeggen
The process works well to speed up the referral aspect. Unfortunately, it tends to slow down shortly after that. The appointment to see a face-to-face consultant seem a long way off when you are conce... Toon meer
Bedrijf heeft geantwoord
It was lovely to speak to an MSK Physio (10th August), as she listened to me and helped me with my medical issues and gave me a better diagnosis than my physio at GP, who back tracked on my diagnosis.... Toon meer
Bedrijf heeft geantwoord
Could not access your portal. Tried several times using passwords provided to me by yourselves but no access! Spoke to two people on your helpline who gave me contradictory advice. A complete waste... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Geschreven door het bedrijf
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Contactgegevens
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Verenigd Koninkrijk
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,1
Goed
6K reviews
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Informative
6 augustus 2026
Antwoord van HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Started off as excellent through Axa…
Started off as excellent through Axa Health, on Thursday 23/7pm. Reference number allocated and telephone assessment appointment given for same afternoon. Experience of Virtual Lucy to input all medical and other info OK. Telephone call received on time, assessment made but then 3 clinics offered the nearest was 26 miles from home, which with transport problems was not acceptable so locations were rejected. The following Wednesday HBS tried to contact but I was out of reach. I phoned HBS the following day and this is where HBS scored really well, and made the difference between 3 star and 4 star rating. The man I spoke to could not have been more helpful, appreciated my difficulty and said I would be referred back to Axa for a 'wider sweep' of clinics - I ended up with an appointment 1 mile from my house but which I am yet to attend. My whole point is that can an additional step be put in the system where a person is asked if limited transport or distance from home postcode is an issue, which could be addressed at the assessment stage, which in my case would have saved a week in the process.
23 juli 2026
Antwoord van HBSUK
We appreciate your detailed feedback and are glad to hear that our team was able to assist you effectively in finding a suitable clinic. We understand your point about the initial clinic. We will certainly consider how we can incorporate such a feature to enhance our service and ensure a smoother experience for all our clients. Thank you for helping us improve.
Efficient and effective
Easy to use, prompt responses. Consultation session clear and focused.
3 augustus 2026
Antwoord van HBSUK
We're pleased to hear that you found our services easy to use and appreciated the prompt responses. It's also great that your consultation session was clear and focused. Thank you for your positive feedback!
Fast and helpful service
Fast and helpful service, usually referred. One time I had an unplanned appointment cancellation, but it was simple and fast to rebook.
31 juli 2026
Antwoord van HBSUK
We're pleased to hear that you found our service fast and helpful, and that rebooking was simple and quick for you. Thank you for sharing your positive experience!
Change of title at head of E-mail
Change of title at head of E-mail. didn't realised or recognise HBSUK
30 juli 2026
Antwoord van HBSUK
Thanks for sharing your feedback which we will pass onto the relevant team. If there is anything we can help you with, please contact us on 0115 857 3842.
Appointment review
I felt that the appointment was a little rushed and that the questions asked were difficult to answer due to the condition being life long and inconsistent regarding pain, location and affect. Ultimately I have the ability to arrange an aappointment with a person that I hope will be able to help with my issues.
30 juli 2026
Antwoord van HBSUK
We appreciate you taking time to review our service. We acknowledge your concerns. If there is anything else we can help you with, please contact us on 0115 857 3842.
Antwoord van HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Everything worked well.
24 juli 2026
Antwoord van HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Antwoord van HBSUK
Great to hear using the HBS platform has helped you get the right care quickly. Thank you for your feedback!
Prompt and helpful
4 augustus 2026
Antwoord van HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
I'm still waiting to hear back from…
I'm still waiting to hear back from you. It's been nearly a week. Nothing against the practitioner. Just no response from you and AXA.
6 augustus 2026
Antwoord van HBSUK
Thank you for sharing your feedback. We're sorry to hear about the delay and always aim to deliver prompt, effective care. However, there are, on occasions, unavoidable but short waits. A member of our team are actively looking into this and will ensure you are contacted. If we can help with any further issues, please contact us on 0115 857 3842.
Super quick and very attentive service
Super quick and very attentive service. Clear and concise consultation, reassuring and made me feel very comfortable throughout the process.
4 augustus 2026
Antwoord van HBSUK
We appreciate you sharing your feedback! We're glad to hear that you experienced quick and attentive service, and that our clear and concise consultation made you feel comfortable.
Opportunity to explainI
I was listened to & given the opportunity to have a MRI to determine my condition & necessary treatment going forward. Did think the first appointment was a waste of time as she just made notes & had to refer me to a senior member of the team.
30 juli 2026
Antwoord van HBSUK
We appreciate your feedback and are glad to hear using the HBS platform has helped you get the right care. We understand your initial appointment felt unproductive, and we are always looking for ways to streamline our process.
Antwoord van HBSUK
We are pleased to hear that our staff was helpful and that you experienced a short waiting time. Thank you!
An excellent telephone consultation.
An telephone appointment was arranged for the next morning, a Saturday. It was made on time and the Physiotherapist who called was very knowledgeable and asked many questions. As a result of this consultation I was able to book physio sessions at my local private hospital. A great service.
1 augustus 2026
Antwoord van HBSUK
We're pleased to hear about your positive experience with our telephone consultation. It's great that our clinicians knowledge and thoroughness helped you secure the necessary follow-up care. We appreciate you sharing your feedback.
Some graphics difficult to access as on…
Some graphics difficult to access as on youtube and link didnt work.
Okay to access site but I think graphics are poor.
5 augustus 2026
Antwoord van HBSUK
We appreciate your feedback and will investigate these technical issues. If there is anything else we can help you with, please contact us on 0115 857 3842.
Antwoord van HBSUK
We appreciate your feedback and are glad our team was professional, experienced, and understanding. We're pleased you had a positive experience.
Antwoord van HBSUK
We appreciate your feedback and are glad to hear our team was helpful and responsive.
Quick and easy
Quick and easy - only negative was when I rejected my appointment due to location, I didn’t get any notification to say”we will get back to you with an alternative appointment ” for example . Was just left not knowing
4 augustus 2026
Antwoord van HBSUK
We appreciate your feedback regarding the appointment process and thank you for highlighting the lack of notification. We will look into our notification system to keep you better informed.
Antwoord van HBSUK
We're pleased to hear that our team provided you with such a positive and efficient experience. We appreciate your feedback!
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