Home Made Reviews 

1.676
TrustScore 4.5 uit 5

4,5

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Beoordeeld met 1 van de 5 sterren

Absolute nightmare—left stranded 8 days before move-in due to their mistake We paid a holding deposit in good faith for an apartment, only to be met with total radio silence for over two weeks from... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I recently viewed an apartment at The Goodsyard and was shown around by Caitlin. From the moment we met, her energy was infectious — warm, genuine, and immediately welcoming. What stood out most was t... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Marc and Kerri were outstanding, they were so clear in everything they explained making life so much easier for me and my flat mates. Any questions we had they answered with quick replies and great in... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Piraveen has been super helpful showing me around the complete property and keeping up with multiple queries of mine. He ensured all my security related queries ate answered and has been very kind me... Toon meer

Bedrijfsgegevens

  1. Vastgoed verhuurbedrijf
  2. Makelaardij

Over Home Made

Informatie afkomstig van verschillende externe bronnen

Home Made has been built from the ground up to provide both landlords and tenants with the best possible experience at the lowest cost. We’ve recruited experts from around the industry and from outside of it to ensure you get the most out letting. We’re a tech company at our centre, so we’ve built our technology platform around efficiency and speed to ensure we can get tenants into the right properties as fast as and as cheap as possible. Book An Appointment

Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 61% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,5

Alle reviews

(1.676)

158 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Very positive experience with Rish

Very positive experience with Rish. Was helpful and genuine with any questions we had to ask. Appreciate the help in the search

12 maart 2025
Review zonder uitnodiging
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Antwoord van Home Made

Thanks so much for sharing! We’re glad Rish could help and answer all your questions — we really appreciate your feedback and are happy to have been part of your search!

Beoordeeld met 5 van de 5 sterren

Really straight forward and positive…

Really straight forward and positive experience with everyone encountered at homemade especially Rish. Everyone was informative and made my first rental experience a good one so far, can’t recommend them enough.

2 januari 2025
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Antwoord van Home Made

Thank you for the fantastic feedback! We’re so glad to hear that Rish and the team made your first rental experience a positive one. We truly appreciate your recommendation!

Beoordeeld met 5 van de 5 sterren

Smooth Experience, thanks Rish

I had a great experience with Home Made, especially thanks to Rish. He was incredibly patient, showing me a variety of flats to help me find the right one. I really appreciated how well-prepared he was. He had already looked into all the questions I had asked the agency before our viewing, which made the whole process so much smoother. On top of that, he was kind, helpful, and professional throughout. Would definitely recommend!

27 februari 2025
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Antwoord van Home Made

Thanks for the fantastic review! We're thrilled Rish could make your experience smooth and help you find the right flat. We’re grateful for your kind words and happy to have been part of your journey!

Beoordeeld met 1 van de 5 sterren

Unfortunately, not a good experience

Unfortunately, I fell for Home-Made's high pressure tactics to secure a holding deposit from me without having had sight of a draft tenancy agreement first.

Guidance for landlords is to both communicate up-front under what circumstances a holding deposit can be retained, and to provide a draft tenancy agreement for review.

Once I was able to review the tenancy agreement, there were factual errors relating to start/end dates and monthly rent as well as legal drafting errors that would imply an impossibly low rent.

Additionally, amenities that were promised as free during my viewing of the unit are not so free and can be removed unilaterally by the landlord at any time. What good is advertising an amenity as being included if the landlord can take it away whenever they want?

They also took more than one-week's worth of rent as a holding deposit and are quite emphatic in their representations regarding their rights to retain my holding deposit.

Any company that engages in financial transactions should prioritise transparency and fair-dealing with any client that they take money from, should ensure that they can do the maths correctly, and should want to make deals happen where nobody has been misled or mis-sold; unless of course, all they want is your money and couldn't care less about ethics or the law.

27 februari 2025
Review zonder uitnodiging
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Antwoord van Home Made

Thank you for your feedback. We’re sorry to hear about your experience and take concerns like these seriously. As part of our process, draft ASTs are provided at the offer stage, and our team members are required to outline any reasons for retaining a holding deposit. However, we will review our process to ensure that this is communicated as clearly as possible to everyone involved at this stage.

We would welcome the opportunity to discuss your concerns further—please reach out to our complaints team at complaints@home-made.com so we can review the details and gain a better understanding of the situation. We appreciate your time and look forward to addressing your concerns directly.

Beoordeeld met 5 van de 5 sterren

Excellent Estate Agents!

HomeMade were very helpful in our house search. Communication was simple and transparent which made paying invoices and sorting legal documents a really smooth process.

Their team are really personable too (shootout to Marc and Ben) and they seemed genuinely invested in finding the best property that fitted our needs (which is rare).

27 februari 2025
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Antwoord van Home Made

Thank you for your wonderful feedback! We're so pleased to hear that your experience with Home Made was smooth and transparent. Ensuring clear communication and a hassle-free process is something we strive for, so it’s great to know we delivered on that. A big shoutout to Marc and Ben for their dedication—your kind words will mean a lot to them! Wishing you all the best in your new home.

Beoordeeld met 5 van de 5 sterren

Fantastic agent: Rish Bhikha

So far, Home Made has provided me with excellent properties that match both my criteria for the apartment and budget. I am very thankful to Rish Bhikha, who has done an excellent job at showing me properties and facilitating offers. 5 stars for the agent

26 februari 2025
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Antwoord van Home Made

Thank you for your fantastic review! We're delighted to hear that Home Made has been able to match you with properties that meet your needs and budget. A special shoutout to Rish for providing excellent service and support throughout your search! We truly appreciate your 5-star rating and look forward to assisting you further.

Beoordeeld met 5 van de 5 sterren

… Happy

Me and me fiancé are very satisfied with the services of the home made company. We are almost 3 years in the flat and it’s been very nice.

21 februari 2025
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Antwoord van Home Made

Thank you for your feedback! We're so pleased to hear that you and your fiancé have had a great experience with Home Made over the past three years. It’s wonderful to know you’ve been happy in your flat, and we truly appreciate your continued trust in our services. Wishing you both all the best!

Beoordeeld met 5 van de 5 sterren

Super Team

The homemade team have been exceptional with aiding me secure my new flat. A huge thank you to Emily, India, and Ben who provided constant guidance, reassurance and support throughout the process -and replying to our many emails and calls promptly! The whole process was very easy to follow and well informed throughout.

17 februari 2025
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Antwoord van Home Made

Thank you so much for your kind words!Ensuring a smooth and well-informed experience for our customers is our top priority, and we're delighted that you felt reassured every step of the way. Wishing you all the best in your new home!

Beoordeeld met 5 van de 5 sterren

Great home experience

Great home experience, Marc was very detailed, answered all questions that was asked about the area. Very attentive, made me feel comfortable.

Really enjoyed the experience.

Thank you Marc!

13 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very professional and friendly

I had a good experience viewing the Clay Alto apartments with Rish today. He was very professional, polite and friendly. He informed us about all the amenities and made us feel super comfortable. He also assisted me with the offer form. Highly recommend!

12 februari 2025
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Antwoord van Home Made

Thank you for your kind words! We're delighted to hear that you had a great experience viewing Clay Alto apartments with Rish. Providing a professional, friendly, and informative service is something we strive for, and it's wonderful to know that Rish made you feel comfortable throughout the process. We truly appreciate your recommendation and look forward to assisting you further!

Beoordeeld met 4 van de 5 sterren

I’m just satisfied about the good…

I’m just satisfied about the good customer service you provided.

5 februari 2025
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Antwoord van Home Made

Hi Michael, thank you so much for this positive review. We really appreciate and it has been a pleasure working with you towards you move in :)

Beoordeeld met 1 van de 5 sterren

Disappointing experience

22 januari 2025
Review zonder uitnodiging
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Antwoord van Home Made

We're sorry to hear that your experience was disappointing. We'd love to learn more about what went wrong so we can improve. Could you share more details about your experience?

Beoordeeld met 1 van de 5 sterren

Terrible company—avoid at all costs

Terrible company—avoid at all costs. Their tactic is to manipulate you during viewings by claiming all bills are included and insisting the flat will be gone within minutes, pressuring you to pay the holding deposit immediately. Once you’ve paid, they bombard you with emails from various individuals, all providing conflicting information. The person who gave you the initial details at the viewing will then ignore your calls and respond only via text, completely denying what they said—essentially making you feel like you imagined the entire conversation.

This shady behavior was carried out by their agent, Rish, whose communication skills were subpar, to say the least. After that, they’ll disappear entirely. If you attempt to withdraw and reclaim your holding deposit so you can move on, they’ll send a smug and condescending individual to call you, introducing new, previously undisclosed terms. This individual will argue incessantly, trying to unnerve you, behaving as though the deposit is their personal entitlement.

I am considering further action but honestly, the amount involved is too trivial to waste my energy on. Regardless, avoid this company at all costs. You can hide my reviews all you want, but I’ll continue to share my experience if it can save others from going through the same thing.

9 januari 2025
Review zonder uitnodiging
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Antwoord van Home Made

Thank you for your feedback. However, this appears to be a duplicate review, as outlined below. We understand your frustration and want to assure you that we have already taken your original feedback into account and are actively looking into it. To avoid any confusion and ensure we can provide you with accurate support, we kindly request that you consolidate your feedback into a single review. Thank you for your understanding.

Beoordeeld met 1 van de 5 sterren

A group of scammers pausing as a company, all thick in the head & clueless about a service they claim to provide.

Terrible company—avoid at all costs. Their tactic is to manipulate you during viewings by claiming all bills are included and insisting the flat will be gone within minutes, pressuring you to pay the holding deposit immediately. Once you’ve paid, they bombard you with emails from various individuals, all providing conflicting information. The person who gave you the initial details at the viewing will then ignore your calls and respond only via text, completely denying what they said—essentially making you feel like you imagined the entire conversation.

This shady behavior was carried out by their agent, Rish, whose communication skills were subpar, to say the least. After that, they’ll disappear entirely. If you attempt to withdraw and reclaim your holding deposit so you can move on, they’ll send a smug and condescending individual to call you, introducing new, previously undisclosed terms. This individual will argue incessantly, trying to unnerve you, behaving as though the deposit is their personal entitlement.

I am considering further action but honestly, the amount involved is too trivial to waste my energy on. Regardless, avoid this company at all costs. You can hide my reviews all you want, but I’ll continue to share my experience if it can save others from going through the same thing.

What’s worse is how they handled the deposit. Instead of working with transparency, they weaponized information tenants wouldn’t have known beforehand to intimidate and hold on to the deposit unfairly. Such tactics are not only unethical but also demonstrate the disregard they have for their clients.

Let me be clear: you may have taken my deposit, but that will not hinder my search for a better and more trustworthy agent. This experience only highlights how unethically you operate. With this attitude, it’s hard to imagine your business surviving in the long term. Tenants deserve better.

Avoid them at all costs if you value honesty and professionalism.

6 januari 2025
Review zonder uitnodiging
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Antwoord van Home Made

Thank you for your feedback. We take allegations of this nature very seriously, as they do not reflect the high standards of professionalism and customer service we strive to uphold.

Regarding your concerns about the handling of the holding deposit, please rest assured that we are conducting a thorough review of the situation, taking into account all relevant details and ensuring compliance with the Tenant Fees Act regulations. Transparency and fairness are core to our values, and we are committed to addressing any discrepancies or misunderstandings promptly and appropriately.

We appreciate you bringing this to our attention and will use your feedback to improve our processes and communication. If you would like to discuss this matter further or provide additional details to assist our review, please feel free to contact us directly.

Thank you for your patience as we address this matter comprehensively.

Beoordeeld met 5 van de 5 sterren

I had a great experience viewing…

I had a great experience viewing Broadside with Caitlin. She was extremely helpful and clearly answered any questions we had. Caitlin then continued to assist us in moving forward with securing a property. Thank you for all your help!

30 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Caitlin was excellent and very…

Caitlin was excellent and very knowledgeable. She was sure to show me a range of apartments which suited my budget and needs and also answered all my questions easily. Thank you!

20 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I had a great experience viewing a…

I had a great experience viewing a property with Rish at Broadside. He was patient, professional, clear, and made the process straightforward. Thanks to his help, we decided to go ahead with a flat in Broadside.

20 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

We viewed a number of properties in…

We viewed a number of properties in Manchester with Rish and he was really helpful with all our questions. We are currently under the process of renting our apartment.

27 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Informative, polite, quick to respond

Home Made were extremely helpful and quick to respond to any queries when we were viewing and moving flat in London. We want to call out Rish and Kaung for their informative, polite viewings and Tomasso for helping with many questions and helping us secure the right flat.

12 oktober 2024
Review zonder uitnodiging

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