Home Feeling Reviews 

Delivered on time, great efficient service. Excellent prices.

Great pair of lads very helpful and polite.

Recently (Jul2025) bought 2 Willow under-counter wine coolers. So far very pleased: good value and seems to keep well to the chosen temperature.
Would have awarded 5stars but fitting the bottles into the sliding beech trays is not as easy as one would like. Also, the capacity of 52 bottles is a little optimistic, especially with champagne bottles.

Easy to use website, ordered new electric hob,emails to update tracking info, delivered promptly,would use this company again.

Ordered Microwave, came earlier then expected which was really pleasing but found out it was too small, so arranged return through Amazon which was quite easy .
Problems started via Evri when they did not up date their system, it took two weeks from dropping the microwave off at the shop to sending it back, so I can get my refund which is going to be another week
Also I have noticed this company don’t look at their Amazon account every often , messages do not get answered which caused a delay in processing my refund which I had to chase.

Great service

Neat wine/can drinks cooler, fits well under a work top, very quiet, easy to open door, however most importantly it has made space in the fridge which was taken up with bottles etc! Nice product.

I bought a drinks fridge -Willow 98ltr - from Homefeeling. The whole experience from the moment of purchase was excellent. Email communication at every stage was prompt and precise, the delivery was with a company called Furdeco. They continually updated their delivery information and timings to keep us informed. The courier was at pains to make sure he had put the item in the right room for us, so polite and helpful.
On unpacking we found some damage and emailed Home Feeling. They offered us a discount or replacement and we asked for the replacement. They have arranged a drop off and collection straight away.
We are so pleased with a) the quality of the product and b) the quality of the service that we have ordered another for our son.

My freezer came really quickly, within 2 days. Great product looks nice in my kitchen.

Fridge was easy to find and was delivered in a prompt manner.

Delivered promptly but bottom drawer of freezer broken

I bought a small freezer on the Friday and it arrived on the Monday. Excellent service. A good choice of white goods and prices.

Ordered a tumble dryer on the 6th it arrived 2 days later broken so I immediately called and sent a video of said issues. Took them over a week to collect. Was told 2-5 days for a refund. I called them in the process and they explained there is nothing they can do as they was selling for Debenhams. And I have to contact them.
Now I can’t get hold of Debenhams what so ever.
This company have turned a blind eye and I’ve lost over £200.

Would personally avoid them just look at other reviews and do your homework before purchasing.

Fridge freezer was just what we needed. Delivery service, Furdeco, could have been better. Although very friendly when contacted, they did not reach out to us to book a delivery date. When they arrived, they hurried us, even though we were told we would have 20mins for delivery. We are older people and had to ask for them to help us hold the item to uncover it. That was all we needed to ask for.

Product is as described, communication was good and the item was delivered promptly.

Good company,one small point,although their communication was efficient,the content was a bit vague and puzzling! That could be improved.
Overall though a good company to do business with and i would recommend.

Quick delivery and they kept you posted on times etc

I didn’t think true customer service still existed—until I crossed paths with New Home Feeling. It wasn’t just a transaction; it was an experience that reminded me how good it can feel to be a customer again.

I had a change of heart about the product I originally purchased—what I needed had simply shifted. But instead of friction or fine print, I was met with understanding, respect, and professionalism that felt almost old-fashioned in the best way.

Their team responded not just quickly, but thoughtfully. They treated me like a human, not a ticket number. And in an age where most companies hide behind policies and bots, New Home Feeling stepped up with integrity and care.

I rarely leave reviews—but this kind of service deserves to be seen. I wholeheartedly recommend giving this new company a chance. You’ll find more than just products—you’ll find people who actually give a damn.

⸻

Ich hätte nicht gedacht, dass echten Kundenservice noch gibt – bis ich auf New Home Feeling gestoßen bin. Es war nicht nur ein Kauf, sondern eine Erfahrung, die mich daran erinnert hat, wie schön es sein kann, einfach mal wieder als Kunde geschätzt zu werden.

Ich hatte mich letztlich für ein anderes Produkt entschieden – meine Bedürfnisse hatten sich einfach verändert. Doch anstatt auf Widerstand oder leere Standardphrasen zu stoßen, wurde ich mit Verständnis, Respekt und echter Professionalität empfangen – fast schon altmodisch, im allerbesten Sinne.

Der Kundenservice war nicht nur schnell, sondern vor allem menschlich. Keine automatisierten Antworten, kein Hin und Her – nur ehrliche Kommunikation und echtes Engagement.

Ich schreibe selten Bewertungen, aber dieser Service verdient Aufmerksamkeit. Ich kann dieses junge Unternehmen wärmstens empfehlen. Hier gibt es nicht nur Produkte, sondern Menschen, die sich wirklich kümmern.