Hurrecane Reviews 

The bike was originally delivered very fast and in great condition. The delivery man was very polite and informative. Over the time that I have had the bike the customer service have been impeccable and they have always done their utmost to help. The people I have communicated with have always been very polite and their responses have been very fast. Great service all round

I am yet another customer who has been scammed by refusal to return the deposit. Bike had a broken spoke, which I reported soon after receiving it, but it was not repaired on several mechanic visits for other repairs and service. On returning the bike they have kept £40 of my deposit to "rebuild the wheel", even though their terms say they only charge for misuse and accidents, neither of which applied in this case. Initially kept nearly £90 to fix "damaged parts" but fortunately I had photos to prove they were not damaged when I handed the bike back to them. It's a shame because I enjoyed using the bike, had recommended them to several clients, and would probably have hired another one next spring but now I will never do business ever again with them. When you see a pattern of customers reporting the same problems you know there is an issue. Avoid this company.

Reply to Hurrecane's response: Here is your email to me:
"Hi Dave​' Broken spokes are treated as damage, which involves a labour cost to repair. This is not covered by wear and tear. Regards, John"
So yes, you have charged me £40 for a broken spoke.

The broken spoke was reported to you one month after I received the bike (I have email proof of this) and despite three visits by your "mechanics" to fix other faults, they failed to repair the spoke, which subsequently caused more spokes to fail.

Had I known you were going to charge for a broken spoke I would have fixed it myself for free, but every cyclist knows that spokes break in normal use and are not a sign of misuse or accident. The bike has only be used on road and bridleways and has not been abused. And in any case, it is likely the bike was delivered to me with the spoke already broken, along with the other faults (front and rear brakes, gear change, chain rubbing on tyre, substandard (your words) saddle bolt which snapped whilst I was riding causing injury, et al.

You also failed to mention that you initially charged me for damage to the bike and missing items, but backed down when I gave you photographic evidence that the damage occurred AFTER you had collected the bike from me.

As for "going above and beyond"; I'm not sure how three visits from your mechanics, all of whom failed to fix the broken spoke you had been informed of, is going above anything.

As for denying multiple reports of deposit withholding, maybe you have not looked at your Trust Pilot or Google reviews recently?

Avoid this company. If you are already with them, get photographic evidence of the condition of the bike before you return it as even if the collection driver says it looks good, they will try and charge you for fictitious damage when they get the bike back.

HONEST REVIEW
I’ve had a little problem getting the delivery first it took little longer than usual but finally I get my bike and a couple of days in I encounter an problem and yesterday midnight I leave an enquiry,early morning I get a call from DEL and before I know the guys at my door and within couple of minutes his genius ass gets to the problem. Very satisfying customer satisfaction the guys a star.

I ordered a Hurricane eBike 6 months ago and recently returned it in excellent condition, barely used. When I returned it, they inspected it and confirmed everything was fine. However, a few minutes after taking the bike, they deducted £200 from my account without any consent or explanation. I've been trying to contact them ever since, but they won't respond to my emails or answer my calls. On top of that, they still haven’t refunded my security deposit. This has been the worst experience, and I would not recommend this company to anyone.

Very experinced , had repairs all sorted within a good time frame. Very friendly . Excellent service . Thankyou so much

I got a pre-used bike, it was given a service b4 pick up, ive had no problems. Great service from the guys. Many happy miles done 👍

Del was fantastic, he swapped out my bike which has developed an electrical fault, was quick and efficient.

Much appreciated thanks Del!!

Jake

As ever, Darren was superb and so attentive to all the details to make sure my bike is slick and ready for another off road adventure. I am always so impressed by the customer service I receive. Thank you

Great experience

Had a rear puncture. Contacted the company who sent someone out within a week. Del came and quickly fixed the problem at no cost. Very helpful company. Very polite engineer. Happy to be back on the bike. Thank you ☺️

Del came out for brakes, gears & chain.
All fixed within 30 mins, excellent service.

Very pleased very professional service highly recommend 👍

I am writing a very genuine rewrite. Don’t buy from them. They are professional scammers.

The team over there are super helpful. I had issues that were out of their control and they were incredibly responsive and were excellent at getting it sorted. Del came out to sort a puncture and was fast and super helpful. Paul and John on the support team are excellent too.

Always have Del come out to sort out any issues I have with my bike and he always help out and makes me laugh too he’s a great guy

Always a pleasure!! When ever I have a problem with my bike Del is always there to sort the problem out. Very good customer service and always done with a smile

I’ve had my bike for around 18 months. When I asked for them to service the bike they came out straight away and sorted this for me. Always responded to my emails and was very helpful and pleasant. Got my bike deposit back straight away into my bank. Very happy. Will definitely recommend them to other people and use them again in the future.

I had a frustrating experience with Hurrecane that I feel compelled to share. When I first signed up, I paid a holding deposit of £180, which was supposed to be refundable. Unfortunately, the bike I rented was stolen, and I promptly paid the excess fee of £150 as required. I understood this fee covered the cost associated with the theft.

However, despite the theft cover I was paying for at £7 per month, which I believed would mitigate such costs, Hurrecane refused to refund my holding deposit. This decision seemed unfair, especially since I never signed any contract or saw any terms and conditions that justified withholding this deposit.

To add to my frustration, I was charged the full monthly subscription fee of £58 even though I didn't have a bike for nearly a month. Paying for a service that wasn't provided is simply unacceptable. Furthermore, I had also been paying for puncture protection, but when I encountered a puncture, the slime they provided did not work at all. This made me question the effectiveness of the additional services I had been paying for.

Communication with Hurrecane was another major issue. They took ages to respond to my emails, and their phone line was always unattended. There was never anyone on the other side to answer my calls, making it incredibly difficult to resolve these issues.

Overall, the lack of transparency, unjustified charges, ineffective services, and poor customer support have left me very disappointed with Hurrecane. I hope they can improve their policies and customer service to better support their clients in the future.

Got my deposit refunded today. Hat's off to paul fuller , amazing person , had really amazing experience with f200 fat tyre bike from them.
Would 100% suggest someone who want to do food delivery or for commute, bike is really stylish give you amazing vibe while driving.

Terrible service
Bike was working fine for a couple of months and then
Back wheel spokes snapped and went straight through tube
They were so slow in responding to my emails and eventually just refused to fix it without charging for the parts.
The bike had nearly 3000 miles on the clock before I even started rental and they claimed it wasn't wear and tear
Edit
IT'S far too easy for these companies to claim customers are lying!!!!!
DON'T RENT BIKES FROM hurrecane.bike you are just better off buying one
Please listen to the negative reviews and avoid at all costs 🙏