Hyundai Reviews 

At Brayleys Hyundai - St Albans. Not trust worthy and you need a second though before to make deposit. They always use busyiness as an excuse. Johnthan could manage better on my case. His manager Rusell and staff Lewies stepped in finally. Firstly, he should know the IONIQ 5 EV car they sell was depreciated to 80% of battery life in 3.6 years, these infomation should be in their dealer access which should tell the buyer at the benginning. Secondly, although he persuaded myeslf to pay GBP250 deposit for battery health test and he can refund in 1 to few days afterward if I am not willing to proceed it. He finally disregards my rights of refund and just has one email reply said it in turn would take up to 10 days for refund! Anyway, I made a complaint and his colleagues stepped in to manage my refunds after I have made 10 calls and several emails to their offices in those 12 days.

Hyundai, Birmingham West -once bitten twice shy.
Bought first car in 2022 and immediately became aware of problems with sales tactics. Car had serious underlying safety problem that took them 9 months to fix. At time of sale not made aware of commission based sales and other products added.
Nearing end of contract faced with £5.5k shortfall, decided to go back to negotiate another car, fully aware of their tactics. Again tried to sting me, sell/sold car without Test drive, took £100 deposit that is not being refunded. As before sent an 'e-sign' contract without attaching contract. More interested in getting sale than following due process. Based on their behaviour, I did not return, phoned dealership to cancel the order (?) of car not even test driven and request refund my money.

We had a very disappointing experience purchasing our Hyundai from this dealership. In Croydon branch During the visit, we were shown a car in the showroom with fully automatic seats. We asked several times for a test drive, but our requests were ignored. On the delivery day, we were given a different car where the seats were not automatic. Because we trusted the salesperson, we signed the paperwork before realizing the difference.
This is especially difficult for us because we have physical mobility issues and automatic seats are important for accessibility. When we raised our concern, we were told nothing could be done because we had already signed. Even our request for help installing an adjustment device was ignored.
We also contacted head office but received no support. Overall, we feel misled and very disappointed with both the service and the lack of care for customers.

Terrible company. Hyundai Inster is A joke. Breaks down and isn’t fixed for 14 weeks. Although I was without an infotainment screen for this time, Hyundai refuse to extend the Bluelink subscription and ignore all official complaints. On top of this I was without the car for 6 weeks for a faulty heat pump. Although this is a known fault they fail to provide spares in this country

I was very disappointed with Hyundai’s response to a known paintwork fault on my vehicle. They acted more like a back street Del Boy garage, very unprofessional, and finding any excuse to accept responsibility, for world wide known poor paintwork finish.
NOT IMPRESSED, would never buy another Hyundai, and would tell friends and family to read poor reviews before considering purchasing a car.

Continual issues with gearbox, transmission and steering. ALLEGEDLY fixed several times, the issues are still ongoing and I have had to call Hyundai Assistance TWICE within a couple of weeks for the same issues. I am going through the process of rejecting the vehicle, but Hyundai are being exceptionally difficult and delaying the process. NEVER again will I touch this brand

I am extremely disappointed with the after-sales service I have received from Hyundai, particularly the Watford branch.
My first issue was when I took my car in for diagnostics due to a power steering fault. The vehicle was kept for five days with very little communication. After struggling to get through for two days, I was finally told, “Oh, it’s fixed — did nobody call you?” No proactive update, no apology.
I later booked a service appointment with the Chiswick branch two weeks in advance. The day before the appointment, I was informed it had to be rescheduled because they had only just attempted to contact my leasing company for approval — on a Friday evening — and were unable to get through. This should have been arranged well in advance, not left until the last minute.
More recently, I contacted head office regarding a rear bumper repair and was transferred to the wrong department in Watford. After eventually reaching the correct team, I was told I would receive a call back. Five days later, no call. I chased again and was told the same — still no follow-up.
To make matters worse, I received a PCN which Hyundai paid directly instead of transferring liability to me as the driver, meaning I lost my right to appeal. I emailed about this issue and, a week later, have still received no response.
Across multiple interactions, the consistent issue has been poor communication, lack of follow-through, and no sense of ownership. Based on my experience, I would not recommend Hyundai if you value reliable after-sales service.

Hyundai . Complaint Ref . HMUK4088651.
2024/5 Kona Hybrid . 7,500 miles on the clock, 11 months old at time of fault 27/01/26. Purchased from Holcrofts Cheshire Oaks .
Issues with Automatic gear box , driving at low speed when vehicle started to jerk violently , triangle warning light came on so drove to nearest dealer at time of incident ( Threeways garage N/Wales )
I would like to make clear that I have no issue with either Hyundai dealers - they have both been courteous and professional at all times.
So whats the issue you might ask .
Well , I was given a timeframe of 4 weeks before the vehicle could be looked at and now here we are with still no answer to what the issue is, with Hyundai Tech now having to look at the issue and maybe I might get my car back in another couple of weeks .
So here I am driving around in a Peugeot 3008 supplied by Hyundai Assist. It has been said , maybe in a different way , but same meaning ," whats the problem?" You've been supplied a car .
Well here is the Elephant in the room Hyundai. .
I didn't buy a Peugeot I bought a Kona .
A car breaking down under 1 year old and 7.500 miles on the clock is an absolute disgrace and could have been very serious if say this had happened on a motorway.
Having extensive wait times before my vehicle can be looked at because it needs a master technican , it would seem there are not enough being trained by you.
Not once has your support team ever phoned me back to keep me updated and yet when ever I have an interaction with any of your dealers you send surveys asking me to rate their performance . You could try providing customer satisfaction first.
Now, at 73 years old thinking I had bought a top of the range car , which it was until it wasn't and hoping it would last many years, I dont think I will ever trust the vehicle again so the option, despite still having 4 years warranty left is to put the car through one of those we buy your car sites and wash my hands of the whole debacle.
How bad is that ? What an absolute disgrace Hyundai.
Maybe you could do the right thing and between yourself and Cheshire Oaks Hyundai ,buy the car back off me .

We needed to charge our Kona EV but couldn’t find a charging point, which were either not in service or no longer available. We popped into HYUNDAI @ Cheshire Oaks where Simon could not have been more accommodating. He allowed us to charge our car at the showroom completely free of charge and invited us to both have a hot drink and a comfort break while we waited. An absolute gentleman! Top chap and wonderful customer service.

Like other car brands it would seem Hyundi thinks it ok to ridicule anyone over 40 to gain favour with millennials in recent TV ads. Guess what, over 40's have money too....and maybe, just maybe being on the planet for a longer period might mean you have more experience and knowledge. Anyway, will look at other car brands in the future when replacing my car.

Bluelink service cancelled after payment – customer service ignores complaints.

I have owned my Hyundai for months and the Bluelink experience has been an absolute nightmare.

After finally getting the system activated following months of chasing Hyundai to fix their own backend issue, I purchased an annual subscription.

A few days ago, Hyundai cancelled my paid subscription without warning or authorisation. I have now lost all remote features that I paid for.

I have contacted them repeatedly, sent formal complaints, and received nothing but silence. No response. No resolution. No accountability.

I have completely lost trust in Hyundai.

I just wanted to say thankyou so much for making such a fantastic electric kona it saved myself and my daughter life in an accident yesterday Im so incredibly grateful. We had quite a nasty crash and we both walked away. I did end up having whiplash but no broken bone. Thankyou once again.

Contacted Hyhundai head office after finding out that Reeds at Derby Hyundai had kept a brand new Hyhundai Kona FP25BLX in my name that i rejected and cancelled the order on the day of collection due to the damage that was on the brand new car, back in April 2025. Thay said they had registered the vehicle in my name so once i recieved the V5C could i return it to them which i did by hand to the manager few days later I was refunded the deposit and the car was cancelled. In May 2025 I then got a speeding fine for the vehicle I never owed or even set foot in.
The manager apologised and said it had been an oversite and my name would be removed from the vehicle. So I was then extremely upset to get a DVLA vehicle tax refund for that vehicle saying, I sold it on the 28th of January 2026. I IMMEDIATELY made a formal complaint to Hyhunda head office and was assured some one would contact me that day to no avail. I then contacted them the following day and was told they get someone to contact me and still today the 9th of Feb no one has contacted me. I have also sent all the relevant information and emails to DVLA and explained everything with supporting evidence that the car was cancelled back in April 2025 and the speeding fines related to the car and Reeds Derby in May 2025 which was also sent back to the police with the relevant information given to me by Reeds Derby. This is a very serious oversite and I am surprised that no one as the curtesy to contact me or apologise for this serious error and left a car in my name 10 months after I had rejected the car and had the order cancelled.

It took over 4 months for my 2025 Hyundai Plugin Hybrid to be diagnosed and repaired. In the interim they could only offer a manual version without a tow bar which I need. At the end they offered a derisory compensation of £16.18

as my Hyundai Santa Fe just turned 5 years old and only 40,000 miles, it developed a power steering fault, and it took over 18 months in and out of a Hyundai garage and under the supervision and guidance of Hyundai UK technical they finally repair it after charging us c£7,000 and only when we threatened them with legal action as i had paid on my credit card they refunded us £5,000... we are still trying to recover further compensation but they are now refusing to reply to my emails

In an enquiry to the Hyundai helpline, I was told I needed to update the software in my electric car and was sent a link with instructions. I firstly had to buy a USB C memory stick and a converter to connect it to my PC. The instructions on the Hyundai website were poor and I failed to carry it out. I phoned again the next day. The lady asked me what version software was on the car. I didn't know. She asked me to look it up on the MyHyundai app so that she could talk me through the process. I looked for the version number on the app but couldn't find it so asked her where it was. She didn't know. I suggested politely that call centre staff should be trained in this. I said I would go to the car and find it out and phone back. She said 'Enjoy the rest of your day'. I found the software version and phoned back. I was kept waiting for 30 minutes while listening to the repeated message 'One moment please' alternating with nerve-jangling music. I gave up. I will try again tomorrow.

Update: tried next day and got through to Egypt. Spent ages on the phone. The update link the lady sent me didn't have my car model so she hoped I would enjoy the rest of my day and transferred me to online chat who sent me another link which did have my car model. This wouldn't download to my PC so chat person sent me an amateur YouTube video relating to an earlier model of Kona. I gave up in frustration but using the outdated YouTube clip tried again later that day. This time I did manage to download it to my PC and then to the memory stick okay but when I put it in the car dashboard, I received an error message saying that it couldn't detect the software. I am beginning to regret buying a Hyundai.

Failed door actuator on the front passenger side. This is a common problem in Hyundai cars going back at least a decade. This represents a potentially serious saftey issue that Hyundai clearly have not taken action on but will also deny that it is a known problem. HYUNDAI CARS ARE NOT SAFE, HYUNDAI KNOWS THE PROBLEM EXISTS YET DENIES AND HAS NOT RECTIFIED.

We purchased a used Hyundai Kona from Hyundai Bolton.
The car was perfect for us.
However. The dealership was a real big disappointment 😞
We placed an autotrader reservation on the vehicle for us to view.
Between the reservation and the viewing there was a price drop on autotrader. When I challenged the dealership about the price drop they wouldn't honour the difference.
They also said they would put new car mats into the vehicle but only put used ones in with cigarette burns.
When challenged they said they don't make car mats for our model anymore.
Also they topped the fuel up with £20 at a local garage (as we had declined a new MOT because I preferred a March mot rather than a December mot) when at the garage we opened the fuel lid to discover it was ful of grease and hadn't been cleaned by the valet Teisha the salesperson said she would be having a word with the valet.
Finally I had sent email after email requesting the service history on PDF as promised and still we haven't received a copy (the copy we did receive had no dates on)
The only response was that it will be sorted ASAP
The after service was absolutely terrible and I definitely wouldn't recommend this dealership
We even tried copying the customer service in for a response but only got a reply from Teisha making excuses

We went into Hyundai in Bognor Regis today. I have to pass comment on a young lad called Louis who has a spark and passion about his job. He was super knowledgeable articulate could tell you every fact and figure about the vehicle and others but had real spark in his eyes and I love for the job. Would definitely recommend him and we'll go back if we decide to purchase and deal with him.

This isn't a review of the dealership in Chorley. They were great. It's the actual company. I had a terrible experience with a service company in Liverpool (Johnsons Hyundai) where a multitude of errors let to my warranty being voided. I complained to Hyundai customer services and they were beyond useless. They have zero authority over their service partners and although they pretend to be taking action, nothing happend. It got to the point where every time I got in touch they would just say the service centre was ignoring them. I really like my Tuscon but I can't bring myself to buy another Hyundai after this.