Hyundai Reviews 

Great customer service. George at motability went above & beyond to help me getting my new car. I wanted to change cars as previous one wasn't suitable for my needs & he was brilliant. Even managed to save me lots of money! I couldn't be more pleased. George was v helpful, kind & attentive. All the staff have been great.

Mixed bag here - my product's battery failed within its warranty period and I requested a new one, but was sent a charger instead. So that's why I dropped a star. However, I've just now called GenPower and the spoke to Shardia, who was both friendly and efficient, and organised for a battery to be sent out immediately. Very good service! Shardia gets 5 stars, but one dropped due to somebody's original mistake!

Smiths Hyundai Peterborough. Jordan in the parts department was polite, courteous, friendly and exceptionally helpful. This is very unusual nowadays. He is a credit to Smiths and would be a great asset to any vehicle parts department.

Good cars but customer service absolutely dreadful booked a service which they contacted me wasn't due till November a mobilty service told them girl on phone I would need a courtesy car had hospital appointment got there for 9 as required took 1 hour in traffic then was told come back at 4 for car asked were was courtesy car oh we haven't got any i said i asked for a car because of hospital appointment and she seen i was in pain then said i would have to rebook and could wait on next booking because it only takes 1 hour for service just unbelievable this car as been a good motor but there service is bad from when I picked up wrong reg on car got surround by police in Manchester who done a t pac on us which terrified my wife who was driving and didn't drive the car for over 2 months would get a taxi instead they said oh sorry put wrong registration on car bring it in we will put the right one on and that was it service is disgusting just about money turn over

I had already phoned two Hyundai dealers but just couldnt get through to their service departments despite holding for long periods of time, got through to sales who said "they are busy call back" Phoned Hyundai customer service on hold 12mins then gave up. Contacted live chat absolute waste of time. Appalling, appalling service.

I am dissatisfied with my recent experience with Hyundai Customer Service.
A dealership informed me that the warranty on my mother’s vehicle was void due to the annual service being delayed by six months. While I understand this policy may apply under normal circumstances, I am concerned that, despite providing context regarding our situation, Hyundai did not offer any alternative solutions or assistance.
The circumstances were unique: approximately one month before the scheduled service, my mother was admitted to hospital with a serious illness. She spent around 8-10 weeks undergoing repeated admissions for life-threatening conditions. After a diagnosis was made, she underwent three months of intensive treatment in the new year. Once her health improved and she was discharged, we recognised that her car required servicing and arranged for it to be completed—albeit six months past the due date.

As the warranty is void my mother cannot sell her car back to the dealership so has to keep paying the finance agreement or lose a lot of money selling the car privately and then paying off the loan

Outstanding customer service from the Service Department at Hyundai Endeavour Colchester today.
I was braced for a costly diagnostic and whatever the repair bill would be for an electrical fault on the turbo charger. Turned out to be a simple loose connection! No charge for the repair, booked diagnostic service, or even the use of the Courtesy Car (except the fuel I'd used getting from and back to the site which is more than fair).
Very friendly and professional team, I cannot praise them all highly enough. Thank you!

Terrible customer care with Hyundai. We bought a 2020 hyundai tucson with a lease finance agreement.

It's an ex-hire so has required a lot of repairs; it is still under manufacturers warranty so with its last fault, the starter motor blew and we broke down while on a weekend away. We took it into the closest garage, where it took a week to be repaired. No hire car was offered despite us not being close to home.
On pick up, the starter motor was fixed however it came up with an Active Hood warning light. We got it home, booked it into a more local garage near us, no appointments for a month. Took another week of investigating once in, we were given a hire car, which we had to pay a lot for. On pick up we were told it had been crashed, which has broken the active hood sensor, but this falls under a cosmetic damage so isn't valid under warranty and we would have to pay out. The previous garage must have crashed it and not told us and now won't fix it. We would have to pay £2000 to fix, plus the hire car etc.

Complaints made however received no response and our warranty runs out next month.

I took a business lease for a brand new Hyundai Santa Fe in November 2024. Roll forward 9 months and you find out that Hyundai have absolutely no duty of care towards its customers.
On 26th August the vehicle developed a serious transmission fault (check hybrid system) with engine management lights appearing and the vehicle being unfit to drive as it was constantly in limp mode. At this point I contacted Hyundai Assist, whom attended, however could find no fault with their diagnostics and advised to take to a dealership for further high level diagnostics.
This is precisely what I did on 28th August, only for the the Hyundai dealership to advise me that they could not accept the vehicle as their diary was closed and I should take it to a competitor a substantial distance away.
I once again explained this was not possible and the vehicle could not be driven and gave them my key and details before requesting the contact number for HYUNDAI UK.
On contacting them they listened to my predicament and after around 30 minutes on the phone I was informed someone would contact me from another department to look at supplying a replacement vehicle for use in my business. That call to this day has never materialised.
I did a few days later receive an email stating that they had escalated the issue to Senior Management at the dealership in question and they would contact me. At time of writing, neither have followed this up and in order to keep my business going I have to at own cost hire a vehicle.
Several calls have led nowhere and likewise emails sent have gone unanswered.
HYUNDAI UK I would not recommend under any circumstances, more than happy when you purchase they most costly vehicle in their range, yet when something goes wrong, totally ignore the issue and let business suffer.
To date still no communication and no idea when this scandalous situation shall end.