Gorgeous products and incredible customer service. My engagement ring had lost a tiny band stone after a few months of wear and they went above and beyond to repair it quickly (1 week!) and at no cost... Toon meer
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I received my ring just in two days. Loved the packaging and ring itself. Its definitely far far more better and prettier than any high street retailers. I placed second order today and made request t... Toon meer
Bedrijf heeft geantwoord
Honestly such nice staff helped me out when i lost my ring and so nice about it! Definitely shop here i will definitely be buying again
The jewelry is just okay nothing special about the quality. Still thin and plain. Packaging could be better as gift option. NB. This seller takes review a bit too personal and sends endless long me... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
InfinityXinfinity is a luxury British Designer brand offering beautiful 18k Vermeil Gold Jewellery with Natural Semi-Precious Gemstones, all handmade at affordable prices.
Contactgegevens
Verenigd Koninkrijk
- hello@infinityXinfinity.co.uk
- infinityxinfinity.co.uk
4,3
Uitstekend
186 reviews
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Customer service is amazing.
Customer service is amazing, I had my ring for around 6 weeks and a stone had fallen out. After emailing I got a very fast response every time. They were were very quick in their investigation and resolution. They went above and beyond! Definitely a company I would recommend and will be using again in the future.
5 mei 2022
Antwoord van InfinityXinfinity
Thank you for taking the time to write your review and I am delighted you are over the moon with our exemplory customer service.
We take great pride in doing so and we look forward to serving you again in the near future.
Your emails brought a smile to our teams face and we would like to also thank you for your lovely comments throughout.
Have a wonderful day and thanks again for taking the time to leave a review.
Below expectation
The jewelry is just okay nothing special about the quality. Still thin and plain. Packaging could be better as gift option.
NB. This seller takes review a bit too personal and sends endless long messages. I ended up blocking him on my FB messenger. A review is a personal opinion not intended to be a jab at anyone so please chill out abit ;-)
29 april 2022
Antwoord van InfinityXinfinity
Thank you for taking the time for taking the time to write a review but I am sorry to hear you weren't 100% satisfied as much as our 1,000's of customers.
I have noted we previously spoke via the live chat and a phone call but you didn't seem to show any dissatisfaction of the product itself, although you highlighted with the eco-friendly designer custom shipping box wasn't to your personal style.
This box is very expensive, as it is made of super strong materials, as well as designer special art paper in a custom size to fit through your letter box without any disruption.
Of course this box contains the custom designer luxurious large supersoft microfibre pouch with premium ribbon as well as a free microfibre cleaning cloth, which other brands charge £5+.
We also included super thick care cards and thank you cards to complete package within the contents but please remember to recycle any packaging you no longer wish to keep.
The packaging seems to attract a very favourable response from many of our customers, as we are very big on looking after the environment, as research shows the display packaging you desired end up in a landfill and isn't reused for storage.
I am also pleased to announce as a result of your purchase, we planted a tree and helped poorer communities on the back of your purchase, therefore lowering co2 emissions.
I am sorry you feel the infinity Necklace is thin and plain but please rest assured this is a very strong chain and considerably thicker than other major brands.
The pendant alone weighs nearly 5 grams in precious metals and has a beautiful twist, as well superior stones.
This also comes complete with a super thick coating of 18k White Gold, which is very rare and 100 times thicker than the alternative company you mentioned based in another continent but claiming it as "fine jewellery."
If you put our necklace side by side with other major brands, I am sure you will see our stones also have a superior sparkle, as we have opted for the best of the best in each aspect, while offering excellent value.
I am pleased the necklace arrived the next working day after your order was placed and I hope you are happy with our teams customer service in answering all of your questions.
Once again, I would like to thank you for taking the time to write a review and we hope you have a lovely day.
I ordered this as a birthday gift for…
I ordered this as a birthday gift for one of my close friends. They were very Happy with the quality and look and feel of the ear rings that I ordered. The product also was delivered on time and the customer services team were very helpful with answering a question that I had. I will not hesitate to order from them again.
28 april 2022
Antwoord van InfinityXinfinity
Thank you so much for taking the time to write such a brilliant review.
We are delighted to hear the gift received a great response from your close friend.
We pride ourselves on quality products, an efficient service, exemplary customer service and love looking after the environment.
We look forward to serving you again in the near future and will be more than happy to help assisting you with any questions you may have.
Have a wonderful day.
Great Value Jewelers
One of the best value jewellers out there with many luxurious-looking pieces - my girlfriend was impressed by the earrings I got from the site as they looked gorgeous sparkly. As for the offers, they're exceptionally good and is perfect if you're looking for jewellery on a decent budget. My only issue was the packaging - I feel there could be better options i.e. a easy to use recyclable jewellery box for gifting or choice in what style bag you would like.
26 maart 2022
Antwoord van InfinityXinfinity
Thank you very much for your review and we agree that we are one of the best value jewellers in the industry.
We like to focus on high-quality handcrafted jewellery and really care about the environment, while trying to offer excellent value in difficult times.
I am pleased to state this is why we achieve a high volume of repeat customers and receive a lot of praise for our exemplary customer service.
Regarding the options for pouches.
We have created a very high-quality large luxurious supersoft microfibre pouch and a high quality bespoke shipping box with special art paper, as this is in line with our brand ethos of luxury and caring about the environment.
Many of our customers really love this and research shows customers are less likely to throw this away than alternative packaging, while this option is better for travel etc.
However, we have taken your feedback on-board and will offer more options in the near future to provide more choice for our customers individual taste.
Thanks again for taking the time to leave your opinion and we look forward to serving you again for your future special occasions.
Amazing customer service and product
Amazing customer service and product!
I cannot recommend these guys highly enough they have given world class service and have made what could have been an awkward process very easy.
I would give them 10 stars if I could!
23 maart 2022
Review zonder uitnodiging
Antwoord van InfinityXinfinity
Thank you very much for taking the time to write a 5 star review and we really appreciate your appreciation.
We look forward to serving you again in the near future.
Reviewing InfinityXinfinity is easy
Reviewing InfinityXinfinity is easy
Every piece of jewellery I have purchased from this company, has been exceptional quality and visually stunning.
Customer service is outstanding.
23 februari 2022
Antwoord van InfinityXinfinity
Thank you so much for your great review, we love hearing from you and we are absolutely delighted to hear we make you smile.
We look forward to assisting you again in the future, as you are one of our favourite VIP customers.
Excellent price for excellent product
Excellent price for excellent ear rings, couldnt fault them at all
16 februari 2022
Antwoord van InfinityXinfinity
Thank you so much for your lovely 5 star review and we are delighted to hear you are happy in every shape and form.
We look forward to assisting you again in the near future and welcome to the InfinityXinfinity family
Great product!
16 februari 2022
Antwoord van InfinityXinfinity
Thank you so much for the 5 star review, it really does help us and fingers crossed we will win many more awards this year.
We look forward to serving you again in the near future and thanks again for taking the time to leave us a 5 star review
Super Fast delivery and beautifully…
Super Fast delivery and beautifully packaged top quality items, these were for a 50th birthday surprise and she loved them, I would highly recommend InfinityXinfinity
13 februari 2022
Review zonder uitnodiging
Antwoord van InfinityXinfinity
Thank you so much for the amazing review and we are delighted to hear you loved every aspect of our exclusive products and service.
We love the job satisfaction from great reviews and we couldn't be happier to hear we played a part in such an important milestone.
Thanks again for leaving such a great review and we look forward to serving you again in the near future.
We will make sure to treat you like the VIP that you are.
Good quality and fantastic price 👌
8 februari 2022
Antwoord van InfinityXinfinity
Thank you so much for your review and we are so delighted to hear we made you smile in every way.
Thank you for your appreciation and we look forward to serving you again very soon.
Have a wonderful weekend and stay safe.
More than good
I have manged to order 4 time's now from infinity×infinity
Let me asure you ... my love for this brand is infinit and I hope they go big and they should be noticed every where
It's not just the quality it's all of it
Quality , desine , costomer servise
They are perfect ... thank you for the lovely jewlary and the fast delevary ..
Kind regards.
8 februari 2022
Review zonder uitnodiging
Antwoord van InfinityXinfinity
Thank you so much for your brilliant review and kind words.
We love making our customers happy and it gives us the motivation to try even harder.
We look forward to serving you again and hope you have a wonderful weekend
Shocking customer support
7 februari 2022
Antwoord van InfinityXinfinity
Hello Gavin,
I am sorry to hear of your dissatisfaction, however, I have reviewed the live chat transcript and I am more than happy to share and discuss this with you directly.
It transpires the chat transcript showcases our team were very professional and tried to assist you in every way but the profanity and hostile correspondance from you throughout wasn't necessary.
I appreciate we live in a world full of chat bots etc but customers can sometimes forget there is another human-being on the end of the chat, so we would appreciate mutual respect for our friendly customer service team.
I am happy to discuss this further with you via email but hostility and profanity is not something our team or anyone for that matter should be expected to tolerate.
We look forward to hearing you.
Beautiful hand crafted jewellery
I have purchased from this company several times.. The jewellery is outstanding quality. Beautiful stones which really do look like real diamonds; in my opinion they look nicer. With all my purchases I have felt completely reassured that I get 1st class customer service, as Yusuf goes all out to make sure you are completely satisfied.
I would recommend without hesitation..and I am so pleased I found this company. I will, of course purchase again in the future..
22 januari 2022
Review zonder uitnodiging
Antwoord van InfinityXinfinity
Hello Anne and thank you so much for your multiple purchases and it has been an absolute pleasure in helping you.
It's always amazing to come across a very satisfied fan of our multi award winning designer jewellery and we hope to see you again in the near future.
Of course, we are always happy to assist you any time you need us, even for a friendly chat.
Have a wonderful day and stay safe.
Des annonces d’articles en or mais en…
Des annonces d’articles en or mais en réalité il sont en argent
13 december 2021
Antwoord van InfinityXinfinity
La liste indique clairement que l'article d'entrée de gamme qu'ils ont commandé est fabriqué à la main en argent sterling massif dans un revêtement super épais d'or 18 carats, qui est similaire à d'autres marques, telles que d'autres grandes marques mais de meilleure qualité.
Le client a admis avoir lu la description mais a exigé qu'il veuille un collier en or massif 18 carats, tout en admettant qu'il connaissait le prix de la matière première et comprenait que c'était impossible.
Lorsque nous avons expliqué que le coût du seul métal en or massif 18 carats par gramme est supérieur au prix qu'ils ont payé pour un collier de 40 £, ils s'en fichaient et ils avaient l'intention de vendre l'article dans un prêteur sur gages à des fins lucratives.
C'est l'équivalent d'acheter un pull de créateur et de déclarer ensuite qu'ils le veulent moins cher que le coût de la laine.
Nous avons également une gamme en or massif, mais le client a déclaré qu'il n'avait pas assez d'argent pour acheter des bijoux plus chers et qu'il était très mauvais en Algérie.
Great experience and service
12 december 2021
Antwoord van InfinityXinfinity
Hello Elias,
Thank you so much for your 5 star review and for your custom.
We are always delighted to hear from wonderful customers and hope to see you again very soon.
Thanks again for shopping with our multi award winning designer jewellery brand and stay safe.
Excellent customer service
Excellent customer service. Bought couple if rings for my wife's birthday. Ordered the wrong size but not an issue was sorted out with easy. She loved the rings.
Would recommend 👌
9 december 2021
Review zonder uitnodiging
Antwoord van InfinityXinfinity
Hello Nilesh,
Thank you so much for your wonderful review and I am so happy to hear your wife loved her birthday surprises.
We know it is sometimes difficult to arrange for the correct size but we were more than happy to look after you and make give you 5* star service.
We look forward to serving you again in the very near future.
Thanks again for your purchases and stay safe.
Great customer service
Great customer service , able to fix problems in matters of minutes and great quality jewellery!
9 december 2021
Review zonder uitnodiging
Antwoord van InfinityXinfinity
Hello Ellis,
Thank you so much for your 5 star review.
It was a pleasure speaking to you and on the back of this, you ordered multiple items from us.
It is always amazing to know we make people happy and become a repeat customer and for this, we will always be grateful.
We look forward to serving you again in the near future.
Thanks again for your purchases and stay safe.
Customer service was 10/10
Customer service was 10/10
Replaced my lost earrings without hassle,
Respect to InfinityXinfinity for coming through once more
4 december 2021
Review zonder uitnodiging
Antwoord van InfinityXinfinity
Hello Gregg,
Thank you so much for your lovely review.
We were sorry to hear you misplaced your earrings, so we felt compelled to help you in any way that we can.
We are so happy to hear of your delight and we look forward to serving you again in the near future with a VIP offer.
2nd purchase from these guys
2nd purchase from these guys. Great service and even better products. I'll probably purchase a few more items in time for Xmas.
4 december 2021
Review zonder uitnodiging
Antwoord van InfinityXinfinity
Thank you so much for your kind words and repeat business.
We love making our customers smile and even more so, when it is a repeat customer.
We look forward to serving you again in the near future.
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