I was sent an email after having my water dispenser for 2 years with an offer of 20% off replacement filters…..unfortunately the link would not work and so I decided to call customer service who then... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great service, attended very quickly and no problem with replacement for new during the same visit when the engineer ‘Luke’ realised the unit was beyond repair. Very surprised how good and quick the... Toon meer
Excellent! I love the brand- we had our Insinkerater for many years until it needed an upgrade. Customer services were absolutely fantastic. Prompt response- kind courteous and very helpful in explain... Toon meer
Bedrijf heeft geantwoord
Phone answered very quickly and agent knew about the product I was asking about. Followed up with an email clearly advising me of my next course of action. If only all other customer care call centr... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
There’s a good reason why the name InSinkErator has been synonymous with food waste disposers for nearly 100 years. After all, we created the world’s first disposer back in 1927 and are proud to be the only manufacturer who can say they have invented, designed and assembled their products in America. What began as a simple idea to help American families dispose of after-dinner food scraps has evolved to a more hygienic and sustainable way to manage many tonnes of food waste every day. Our premium food waste disposers and our collection of instant hot water taps are ideal for upgrading kitchens – improving hygiene and providing convenience.
Excellence in Customer Service
87% of calls answered within 20 seconds*
If something was to go wrong with your InSinkErator product, contacting our Customer Service team is an easy process.
Contactgegevens
Building 2 - First Floor, Croxley Park, WD18 8YA, Watford, Verenigd Koninkrijk
- 0800 389 3715
- insinkerator.uk@whirlpool.com
- insinkerator.co.uk
4,6
Uitstekend
2K reviews
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Brilliant service!
6 juli 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Judith,
Thank you so much for taking the time to leave us a review! We are absolutely delighted to hear that you received "brilliant" service from our team. Feedback like yours truly brightens our day.
With warm wishes,
Anne
InSinkErator UK Customer Service Team
Amazing customer service
Amazing customer service. I had a problem, sent them an email and had a reply within 24 hours and a solution. I would certainly recommend this company.
6 juli 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Amanda,
Thank you so much for taking the time to share your experience! We are absolutely thrilled to hear that our team was able to resolve your issue within 24 hours.
Delivering fast, helpful solutions is what we always strive for, and your recommendation means the world to us. If you ever need anything else, please don't hesitate to reach out!
With warm wishes,
Anne
InSinkErator UK Customer Service Team
Insinkerators are unrepairable
I'm now on my third Insinkerator in 17 years. Models 46 & 56 packed up with either broken or damaged cutter blades, now I have model S460, but for how long? Insinkerator inform me that they don't supply spares only new units. I think this is unreasonable and poor practice selling products which have to be thrown away when they break. These units are straightforward to dismantle in around 30mins. I am unimpressed.
2 juli 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Dear Mr Martin,
Thank you for your feedback. While we are incredibly proud of our product quality and the millions of happy customers who rely on our units daily, we completely understand your frustration regarding the availability of individual spare parts.
We sincerely appreciate your 17 years of loyalty. We always aim to build appliances with a level of longevity that stands the test of time, but we completely understand that when a unit does eventually reach the end of its lifespan, having to replace it rather than fix it can feel counterintuitive and frustrating.
To provide some context on our policy, domestic waste disposal units do not fall under the UK Ecodesign Regulations (2021) or the EU Ecodesign Directive (2024/1799). Because of this, manufacturers are not legally required to provide separate spare parts or repair instructions.
More importantly, this approach is strictly in place for safety reasons. Because these units combine high-speed grinding mechanisms with a water-integrated motor housing, internal repairs are highly complex. Even a minor misalignment during reassembly can compromise the watertight seal, risking product safety, hygiene, and mechanical performance.
We want to ensure you are fully supported moving forward. Please call our customer service answer line on 0800 389 3715 to provide your contact details so we can keep them on record for any future communication. We also highly recommend registering your new S460 unit to ensure you take full advantage of its extended warranty.
If you have any further questions or experience any issues down the line, please call us directly on this number and our team will be happy to assist you.
With warm wishes,
Anne
The InSinkErator UK Customer Service Team
Technical support and product knowledge…
Technical support and product knowledge was fantastic. had all the answers i required to assist my client.
2 juli 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hello! Thank you so much for taking the time to share your experience!
We are thrilled to hear that our team provided the fantastic technical support and deep product knowledge you needed to assist your client. Supporting our trade and professional partners is incredibly important to us, and we are glad we could help you get the answers required to get the job done smoothly.
If you or your clients ever need assistance with anything else in the future, please don't hesitate to reach out—we are always here to help!
With warm wishes,
Anne
InSinkErator UK Customer Service Team
prompt answering of the phone and…
prompt answering of the phone and polite and helpful advice
30 juni 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Ronald,
Thank you so much for taking the time to leave us such a wonderful review! We are pleased to hear that your call was answered promptly and that you found our advice both polite and helpful.
Our team works hard to provide efficient and supportive service, so your feedback truly means a lot to us. Thank you for choosing us!
Best regards,
Anne
InSinkErator UK Customer Service Team
Representative had very little knowledge
Representative had very little product knowledge. They gave wrong advice regarding error codes, completely at odds with the technical documentation. They insisted on an explanation that was impossible and would not assist beyond the nonsensical suggestion.
30 juni 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Dear Benjamin,
Thank you for sharing your feedback. We are sorry to hear that your recent support experience did not meet expectations, and we take all comments regarding our service standards very seriously.
We are currently looking into the details of this case internally to better understand what occurred during your interaction with our team.
Our Customer Service Team Leader is reviewing your case and will be reaching out to you directly via phone shortly to discuss this further and ensure your technical queries are fully addressed.
Warmest regards,
Anne
The InSinkErator UK Team
Customer service are always very…
Customer service are always very helpful and do their very best.
Thank you
Elena.
24 juni 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Patricia,
Thank you so much for taking the time to share your experience! We are absolutely delighted to hear that Elena provided such helpful support and went the extra mile for you.
We are incredibly proud of our team's dedication, and I will make sure your kind words are passed along to Elena directly—praise like this will truly make her day!
Warmest wishes,
Anne
InSinkErator UK Customer Service Team
⭐⭐⭐⭐⭐ Excellent Customer Service Beyond…
⭐⭐⭐⭐⭐ Excellent Customer Service Beyond Expectations
My InSinkErator waste disposal unit was installed as part of a new fitted kitchen over 10 years ago. Unfortunately, the kitchen fitters never left me with the unjamming wrench that's supplied with the unit.
Recently, the disposer became jammed and, although it was well out of warranty, I contacted InSinkErator UK for advice. I was fortunate to be helped by Billy, Consumer Specialist, whose customer service was absolutely first class.
Not only did Billy clearly explain what had caused the problem and provide a helpful troubleshooting video, but he also showed genuine kindness and empathy after learning I was recovering from a hip replacement and was having difficulty climbing under the sink due to my limited mobility. His warm, caring manner was a credit to the company.
To my surprise, Billy also arranged to send me a complimentary replacement unjamming wrench as a goodwill gesture, despite the unit being over 10 years old and long out of warranty.
It's increasingly rare to receive this level of customer care these days. Billy went above and beyond, turning what could have been a frustrating experience into a very positive one. InSinkErator should be proud to have employees like him representing the company.
Highly recommended, both for the quality of their products and, more importantly, for their exceptional after-sales customer service. Thank you, Billy!
27 juni 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Dear Chris,
Thank you so much for taking the time to leave such a detailed and heartwarming review. We are absolutely thrilled to read about your experience with InSinkErator UK!
It is wonderful to hear that your food waste disposal unit has served you well for over a decade. While it may be long out of warranty, we always aim to support our customers whenever we can. We are incredibly proud of Billy for providing you with first-class troubleshooting advice and going the extra mile to send out a complimentary unjamming wrench to get things sorted.
Most importantly, we were deeply touched to hear about Billy's kindness and empathy during your recovery from your hip replacement. Dealing with limited mobility is tough enough without having to worry about under-sink plumbing, and we are so glad Billy could turn a frustrating situation into a positive one for you. The entire team here sends our very best wishes for a smooth and speedy recovery!
We have already passed your glowing praise along to Billy and his management team. Recognition like this truly means the world to our staff!
Thank you again for your high recommendation and for being a loyal customer for over 10 years.
Warmest regards,
Anne
The InSinkErator UK Team
Jimmy and Adrian from customer…
Both Jimmy and Adrian from customer care were absolutely fabulous with dealing with my enquiry. They both were polite and respectful and used all their skills to determine the issue i had before directing me in the right direction.
26 juni 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Dear Andrew,
Thank you so much for taking the time to share your wonderful experience with us!
We are absolutely thrilled to hear how Jimmy and Adrian looked after you. Being polite, respectful, and using troubleshooting skills to pinpoint an issue is exactly what our customer care team aims for, and it's fantastic to know they directed you toward the perfect solution.
We will certainly pass your lovely praise along to both Jimmy and Adrian. Recognition like this is incredibly motivating, and we know it will make their day to see their hard work appreciated!
Thank you again for choosing us, and please feel free to reach out if you ever need any further assistance in the future.
Warm regards,
Anne
The InSinkErator Team
Quick and efficient
The engineer who serviced my insinkerator arrived when he said he would. Very pleasant ,worked quickly and left my kitchen clean and tidy
I would recommend this company.
9 juni 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Dear Janet,
Thank you so much for the wonderful review and for your high recommendation!
We are delighted to hear that your recent service visit was such a positive experience. Arriving right on time, working efficiently, and leaving the kitchen clean and tidy are the exact standards of professionalism we pride ourselves on.
We will be sure to share your kind words with the engineer who visited your home. Knowing their friendly manner and care were appreciated truly means a lot to the entire team.
Thank you again for choosing us, and please don't hesitate to reach out if we can ever assist you in the future!
Warm regards,
Anne
The InSinkErator Team
The customer service person Ian,was…
The customer service person Ian,was above and beyond helpful.He helped me with practical suggestions that immediately sorted out my problem with my blocked kitchen sink.He was very pleasant and friendly too.
25 juni 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Dear Jacky,
Thank you so much for taking the time to share your wonderful experience with us!
We are absolutely delighted to hear how Ian went above and beyond to assist you. Dealing with a blocked kitchen sink can be incredibly stressful, so it’s fantastic that his practical suggestions were able to resolve the problem for you immediately.
Ian's pleasant and friendly approach is exactly the kind of top-tier service we strive to deliver every day. We will be sure to pass your lovely feedback along to him—recognition like this means the world to our team and will definitely make his day!
Thank you again for choosing us, and please don't hesitate to reach out if you ever need anything else.
Warm regards,
Anne
The InSinkErator Team
Efficient and
Efficient, punctual, good communication
Turned up exactly on time, knew what he was doing and got the job done. Cleaned up and left everything in order
24 juni 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Dear Rob,
Thank you so much for taking the time to share your feedback with us!
We are thrilled to hear that your recent service visit was such a seamless experience. Our team takes great pride in being efficient, punctual, and maintaining clear communication from start to finish.
Arriving exactly on time, executing the job with expert technical knowledge, and leaving the workspace spotless are the exact standards we hold our engineers to. We will be sure to pass your kind words along to the technician who visited your home—knowing their professionalism and care were appreciated always means a lot to the team!
Thank you for choosing us, and please don't hesitate to reach out if you ever need anything else in the future.
Warm regards,
Anne
The InSinkErator Team
Had a faulty tank rang on Monday got…
Had a faulty tank rang on Monday got replacement delivered on Wednesday excellent service
22 juni 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Dear Customer,
Thank you for the fantastic review!
While we are sorry to hear that your original tank had a fault, we are absolutely thrilled that our team was able to turn things around for you so quickly. A Monday-to-Wednesday turnaround is exactly the kind of swift, seamless service we always aim to deliver!
We know how important it is to get your kitchen back up and running without delay, and we appreciate you highlighting our team's efficiency.
Thank you for choosing us, and please don't hesitate to reach out if you ever need anything else. Enjoy your new tank and please don't forget to use the genuine InSinkErator filter to replace every 4-6 months to keep it in optimum condition!
Warm regards,
Anne
The InSinkErator Team
Yet again I wish to give a big shout…
Yet again I wish to give a big shout out to InSinkErator. I spoke to both Adrian and John from your customer service department and yet again I'm pleasantly surprised and very pleased that you uphold your company's honour to provide exceptional customer delight. As a Professional Management Consultant facilitating events in Europe and USA I'm pleased to mention InSinkErator as a model of a great company who value their customers beyond the normal (unsatisfactory) standards of other companies. You deserve continuing success. Well done everyone at InSinkErator.
23 juni 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Dear Alan,
Thank you so much for the fantastic "shout out"! We are absolutely thrilled to receive such incredible praise from you once again.
It is wonderful to hear that Adrian and John delivered the exceptional customer delight we always strive for. We will be sure to pass your kind words along to both of them—knowing they’ve made such a positive impact always means the world to our team.
As a Professional Management Consultant facilitating events across Europe and the USA, your endorsement is an incredibly high honour for us. Hearing that you highlight InSinkErator as a benchmark model for how companies should treat their customers is the ultimate compliment. We love knowing we're being shared as a gold standard on the international stage!
Thank you for your continued support and for wishing us ongoing success. We look forward to upholding those high standards for you every single time.
Warmest regards,
Anne
The InSinkErator Team
the service company that insinkerator…
the service company that insinkerator sent my problem to emailed me to give them the part number on the tap but because I am a wheelchair user and have no legs below the knee I am unable to supply this information15
16 juni 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Anthony,
Thank you for sharing your feedback, and please accept our sincere apologies for the frustration this caused.
While our service engineers typically request serial numbers to confirm model and warranty details before a visit, we completely recognise that this standard process did not account for your circumstances. We are truly sorry for your experience during that initial interaction; it is certainly not the standard of care we aim to provide.
I appreciate you taking the time to speak with me on the phone today so we could get this sorted out for you. I hope we were able to turn things around, and we look forward to getting your tap fully resolved.
Best wishes,
John
InSinkErator Customer Service
Top Customer Service
Instant answers from a fantastic representative for an issue I had that I hadn’t been able to resolve.
15 juni 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Nick,
Thank you so much for taking the time to share your experience with us!
We are thrilled to hear that our representative could swoop in, provide instant answers, and finally help resolve issue for you. There’s truly nothing better than turning a frustrating roadblock into a quick, seamless win.
If you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Instant Hot Water Tanks
The reliability of these Instant Hot Water Tanks needs a serious upgrade. I am already on my third unit. While the features are great when it works, having to replace it this often is unacceptable. This is my last try—if this tank fails in under three years, I will be moving to a competing manufacturer.
9 juni 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Simon,
Thank you for sharing your experience. We're sorry to hear that you've had to replace your hot water tank multiple times and understand how frustrating that can be.
We appreciate your positive comments when the unit is operating as expected. Reliability is something we take seriously, and feedback such as yours helps us continue to improve our products and support.
The lifespan of the tank can be affected by usage patterns, service conditions, and water quality. To protect the tank, we highly encourage using a genuine InSinkErator filter and replace them at least every 6 months or sooner depending on use to maintain optimal performance of your hot water system.
We value your trust and the opportunity to support you. If you have any further questions or concerns, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Thank you again for your feedback.
Best wishes,
John
InSinkErator Customer Service
Great service
29 mei 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi JK,
Thanks for your feedback! We're glad to hear that you're pleased with your experience with us. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Online Purchase
I recently called to enquire about an item to purchase online. The gentleman I spoke to was incredibly helpful, knowledgable and had a great sense of humour, which made the whole experience enjoyable. He explained everything clearly and made the purchasing process so easy for me. Excellent customer service from start to finish. I would highly recommend this company and would not hesitate to use them again, Thankyou!
1 juni 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Carol,
Thank you for the fantastic feedback. This is exactly what we love to hear! We strive on making our online purchasing process clear and easy, and we're so glad our team member's helpfulness and humor made your day.
Your recommendation means a lot to us, and we look forward to helping you again next time. Enjoy your purchase!
Best wishes,
John
InSinkErator Customer Service
Customer adviser Billy was very…
Customer adviser Billy was very helpful, patient and professional.
He sent me a video clip which helped me to understand my problem.
He is a credit to your company
26 mei 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Patience,
Thank you for your kind words! We're delighted to hear that Billy has been a great help in determining the issue with your unit. We'll be sure to share your comments with him and the rest of the team. If you need further assistance, please feel free to reach out to us.
Best wishes,
John
InSinkErator Customer Service
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