I was sent an email after having my water dispenser for 2 years with an offer of 20% off replacement filters…..unfortunately the link would not work and so I decided to call customer service who then... Toon meer
Bedrijf heeft geantwoord
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Great service, attended very quickly and no problem with replacement for new during the same visit when the engineer ‘Luke’ realised the unit was beyond repair. Very surprised how good and quick the... Toon meer
Excellent! I love the brand- we had our Insinkerater for many years until it needed an upgrade. Customer services were absolutely fantastic. Prompt response- kind courteous and very helpful in explain... Toon meer
Bedrijf heeft geantwoord
Phone answered very quickly and agent knew about the product I was asking about. Followed up with an email clearly advising me of my next course of action. If only all other customer care call centr... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
There’s a good reason why the name InSinkErator has been synonymous with food waste disposers for nearly 100 years. After all, we created the world’s first disposer back in 1927 and are proud to be the only manufacturer who can say they have invented, designed and assembled their products in America. What began as a simple idea to help American families dispose of after-dinner food scraps has evolved to a more hygienic and sustainable way to manage many tonnes of food waste every day. Our premium food waste disposers and our collection of instant hot water taps are ideal for upgrading kitchens – improving hygiene and providing convenience.
Excellence in Customer Service
87% of calls answered within 20 seconds*
If something was to go wrong with your InSinkErator product, contacting our Customer Service team is an easy process.
Contactgegevens
Building 2 - First Floor, Croxley Park, WD18 8YA, Watford, Verenigd Koninkrijk
- 0800 389 3715
- insinkerator.uk@whirlpool.com
- insinkerator.co.uk
4,6
Uitstekend
2K reviews
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Great service
Great service, attended very quickly and no problem with replacement for new during the same visit when the engineer ‘Luke’ realised the unit was beyond repair.
Very surprised how good and quick the service for a big established company like Insinkerator. Recommend using these products based on Aftersales service.
21 september 2026
Review zonder uitnodiging
Phone answered very quickly and agent…
Phone answered very quickly and agent knew about the product I was asking about. Followed up with an email clearly advising me of my next course of action. If only all other customer care call centres were this good.
30 september 2026
Review zonder uitnodiging
Hassle free replacement installed under…
Hassle free replacement installed under warranty
19 september 2026
Review zonder uitnodiging
Very helpful customer services…
Very helpful customer services representative. Gave me the advice I needed
30 september 2026
Review zonder uitnodiging
An old link emailed out for 20% off filters
I was sent an email after having my water dispenser for 2 years with an offer of 20% off replacement filters…..unfortunately the link would not work and so I decided to call customer service who then told me that the link was old and no longer in use and so sent me an email with the correct site & discount code which did work so thank you! Details like this should be checked in advance when sending out these type of offers!! In all fairness Customer services were very helpful
29 september 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Kerry,
Thank you for leaving us a review! We're delighted to hear that our customer service team was helpful and got you set up with a working discount code right away.
We appreciate your feedback regarding the broken link. Following our move to Whirlpool, a few legacy automated emails from our previous platform remained active that we unfortunately can't modify on our end. The best way to stop those older messages from coming through is by simply hitting the "unsubscribe" link at the bottom of the email.
Thanks for choosing InSinkErator, and please let us know if you ever need assistance in the future!
Best wishes,
John
InSinkErator Customer Service
Customers service officer was very…
Customers service officer was very helpful and nice to talk to.
28 september 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Irina,
Thank you for your feedback! We're glad to hear you are pleased with your after-sales experience. We are here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Great Service
Easy to contact, excellent plumber, my waste disposal unit gave up after 3 years and was replaced with a brand new unit. Great service!
28 september 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi DJH,
Thank you for your feedback! We’re glad that our customer service team and service engineer made the after-sales experience seamless for you. We're here to help if you need further assistance in the future.
Best wishes,
John
InSinkErator Customer Service
Company representative spoke about the…
Company representative spoke about the 2 options I had for HW tank replacement leading me to the Neotank. Installation was straightforward for medium DIY person.
17 september 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Barry,
Thank you for taking the time to share your experience! We're delighted our team could help you select the right hot water tank for your setup and that the installation process was straightforward.
Please feel free to reach out if you ever need any assistance in the future.
Best wishes,
John
InSinkErator Customer Service
The gentleman who dealt with …
The gentleman who dealt with sympathetic towards my problem he was also very helpful and quickly dealt with it seems a very nice gentleman.
24 september 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Stephen,
Thank you so much for taking the time to leave us a review! We're glad to hear you had such a great experience and that your issue was sorted out so quickly.
Thank you for choosing InSinkErator, and please don't hesitate to reach out if you ever need assistance in the future!
Best wishes,
John
InSinkErator Customer Service
Very poor advice given
Very poor advice given, I was told my Sinkerator was broken{heater part} just out of warranty and had to purchase a new one, the engineer came out and said it was the tap that was faulty,not the boiler part. Had to pay out for the following:
1 Bolier £257
2 Engineer £150.
And still have a faulty{not working tap} waiting for a phone call back 24 hours later, regards Steve Thompson
17 september 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Steve,
Thank you for taking the time to share your feedback.
We are very sorry for the frustration caused by the initial misdiagnosis regarding your tank and tap. We fully understand how disappointing this experience was given the unexpected costs.
We appreciate you speaking directly with our Team Leader to review your case. As discussed during your call, we have arranged for a replacement tap to be dispatched to get your system fully operational again, and we have confirmed that you are able to return the replacement tank for a full refund.
Thank you for your patience while we worked to resolve this for you. Should you need any further assistance, please feel free to reach out to us.
Best wishes,
John
InSinkErator Customer Service
Unhappy warranty experience
I bought my original insinkerator hot water boiler in 2023 and just over 1 year later it broke and after contacting the company I was sent a replacement as it has a 2 Yr warranty. Less than 2 years later the replacement has died but they will not replace it because the warranty is linked to the original purchase! Seems rather strange as they are separate machines but they would not budge. They would have got one star had they not given me a 20% discount on a new one. At least that will have a new warranty period. Overall not good!!
23 september 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Leon,
Thank you for your feedback. We're sorry to hear about your experience and we will carefully review this internally. We've sent you a request for more information, and we'd appreciate your response.
For any questions or concerns with your InSinkErator products, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best Wishes,
John
InSinkErator Customer Service
Antwoord van InSinkErator UK
Hi Theresa,
Thank you for your feedback! We're glad to hear we could help. Feel free to reach out to us if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Excellent service and product
Excellent! I love the brand- we had our Insinkerater for many years until it needed an upgrade. Customer services were absolutely fantastic. Prompt response- kind courteous and very helpful in explaining our options. Did everything they said in a timely way; explained what would happen after ordering including the partner installation process. Brilliant service.
17 september 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Luke,
Thank you so much for taking the time to share such wonderful feedback!
We are thrilled to hear that you’ve been a long-time fan of the brand and that your recent upgrade went so smoothly from start to finish.
We truly appreciate your continued loyalty and support over the years. Please feel free to reach out if you ever need support in the future!
Best wishes,
John
InSinkErator Customer Service
Very Unsatisfactory Unit
Nothing wrong with the service engineer who replaced the unit - he was polite and efficient.
However, this is the second time the unit has had to be replaced under warrantee. So, I am now on my third unit with no explanation as to why they keep breaking down. For me this is totally unsatisfactory and if the unit breaks down again I will certainly not be replacing it with another InSinkErator .
14 september 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi McG,
Thank you for taking the time to speak with us regarding your experience and for sharing your feedback.
While we are glad to hear our service engineer was polite and efficient during his visit, we completely understand your frustration regarding product longevity. Experiencing repeated issues with a disposer is certainly not the standard of reliability we aim to deliver.
We appreciate the opportunity to discuss this with you, explain our service and diagnostic procedures, and ensure a full unit replacement was completed to get your sink back in working order.
We are here to help if you need further assistance in the future.
Best Wishes,
John
InSinkErator Customer Service
Amazing service
Amazing service, best warranty claim ever. Sometimes items fail and dispatching a new unit within three days was as smooth as its gets.
Unit now back up and running.
14 september 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Jonathan,
Thank you for taking the time to share your experience!
While it is always disappointing when a unit experiences an issue, we strive to make the replacement process as fast and hassle-free as possible. Hearing that your new unit was dispatched within three days and that you are already back up and running is exactly the level of service we aim to deliver.
Please don't hesitate to reach out if you ever need assistance in the future!
Best wishes,
John
InSinkErator Customer Service
Exceptional service
A thoroughly professional and experienced engineer led me to a speedy repair.
I am very happy with the InSinkerator product and never want to be without.
1 september 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Nonny,
Thank you so much for the fantastic review!
We are delighted to hear that our engineer’s expertise helped get your unit back up and running so quickly. Knowing how much you rely on your InSinkErator makes it all the more rewarding to resolve things smoothly for you.
We truly appreciate your loyalty to the brand and for taking the time to share your experience with us. Please don't hesitate to reach out if you ever need support in the future!
Best wishes,
John
InSinkErator Customer Service
Customer service was fab
Customer service was fab. Phone answered quickly and Adrian had all the info I needed.
14 september 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Sarah,
We appreciate your kind review! Our team works hard to keep wait times short and ensure our representatives have the right answers ready for you.
It is fantastic to know that your call went smoothly, and we will be sure to share your compliments to Adrian and the rest of the team.
If you ever need assistance again in the future, please don't hesitate to reach out.
Best wishes,
John
InSinkErator Customer Service
Out of warranty service Excellent
On the face of it, having 2 NeoTanks fail in 5 years is pretty poor, especially as they were 6 months out of warranty. But all credit to the guys for agreeing to send a free replacement. The guy on the phone was very helpful and even understood English humour (I believe he was American or possibly Canadian, as so many Yanks visiting the UK now claim to be)
7 september 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Mike,
Thank you for taking the time to share your review! We are delighted to hear that our team was able to support you and provide a complimentary replacement for your NeoTank.
While we certainly share your disappointment regarding the unexpected failure of your previous units, we always aim to help our customers whenever possible. We are especially pleased to hear that our advisor was helpful, efficient, and able to enjoy a bit of British humour during your call!
To maintain optimum performance of your hot water system, we highly encourage the use of genuine InSinkErator F-701R hard water filter and recommend replacing it at least every 6 months — or even more frequently depending on usage and local water conditions. By doing so, it helps protect the lifespan of your hot water system.
If you ever need any further assistance or have any questions in the future, please don't hesitate to reach back out to us.
Best wishes,
John
InSinkErator Customer Service
The phone call was helpful and informative.
The phone call was helpful and informative, hopefully remedying my InSinkErator problem. I’ve deducted a star because I believe the information, regarding my issue, (operating the unit without the air switch) should have been covered before purchase and incorporated within the included installation instructions.
4 september 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Dear PRRC,
Thank you for taking the time to leave us a review. We are glad to hear that our customer service team was helpful and informative over the phone and that we were able to assist you in resolving your InSinkErator issue!
We also appreciate your feedback regarding the operating instructions for the air switch deactivation. We completely understand how valuable it is to have all operational details clearly outlined prior to purchase and in the included manual.
Your feedback has been passed directly to our product and documentation teams so we can look at ways to make these operational details clearer for future customers.
If you need any further assistance with your unit moving forward, please don't hesitate to reach out to us again.
Best wishes,
John
InSinkErator Customer Service
Great Service
Called this morning & spoke to a very helpful Advisor Called ADRIAN.
Offered good advise & suggestions.
Fantastic Customer Service
Thank You
3 september 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Bhupen,
Thank you so much for taking the time to share your feedback!
We are thrilled to hear that Adrian provided you with fantastic customer service and helpful advice. We will be sure to pass along your kind words to him—he will be delighted to know he made such a positive impression!
Please don't hesitate to reach back out if you ever need further assistance.
Best wishes,
John
InSinkErator Customer Service
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