I was sent an email after having my water dispenser for 2 years with an offer of 20% off replacement filters…..unfortunately the link would not work and so I decided to call customer service who then... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great service, attended very quickly and no problem with replacement for new during the same visit when the engineer ‘Luke’ realised the unit was beyond repair. Very surprised how good and quick the... Toon meer
Excellent! I love the brand- we had our Insinkerater for many years until it needed an upgrade. Customer services were absolutely fantastic. Prompt response- kind courteous and very helpful in explain... Toon meer
Bedrijf heeft geantwoord
Phone answered very quickly and agent knew about the product I was asking about. Followed up with an email clearly advising me of my next course of action. If only all other customer care call centr... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
There’s a good reason why the name InSinkErator has been synonymous with food waste disposers for nearly 100 years. After all, we created the world’s first disposer back in 1927 and are proud to be the only manufacturer who can say they have invented, designed and assembled their products in America. What began as a simple idea to help American families dispose of after-dinner food scraps has evolved to a more hygienic and sustainable way to manage many tonnes of food waste every day. Our premium food waste disposers and our collection of instant hot water taps are ideal for upgrading kitchens – improving hygiene and providing convenience.
Excellence in Customer Service
87% of calls answered within 20 seconds*
If something was to go wrong with your InSinkErator product, contacting our Customer Service team is an easy process.
Contactgegevens
Building 2 - First Floor, Croxley Park, WD18 8YA, Watford, Verenigd Koninkrijk
- 0800 389 3715
- insinkerator.uk@whirlpool.com
- insinkerator.co.uk
4,6
Uitstekend
2K reviews
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Very helpful
The last person - out of three - that I spoke to was very helpful and knowledgable. Adrian gave me all the reassurance I needed to go ahead and order online. Thank you
6 augustus 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Helena,
Thank you for your feedback! We're delighted to hear that Adrian was able to provide the support you needed to confidently place your order online. We'll be sure to pass along your kind words to him and the rest of the team. Thank you for choosing InSinkErator!
Best wishes,
John
InSinkErator Customer Service
Antwoord van InSinkErator UK
Hi Poonam,
Thank you for your feedback! We're glad to hear you're pleased with you after-sales experience. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
shambles
shambles. bought device and installation. got product. no installation. keep on being told someone will contact us. no one does. customer service implying whether what i am saying is true! unbelievable.
3 augustus 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Dear Matthew,
Thank you for your feedback. We're sorry to hear about your experience and we will carefully review this internally. We appreciate your time on the phone, and we're glad to hear your new food waste disposal has already been installed.
For any questions or concerns with your InSinkErator products, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
Best Wishes,
John
InSinkErator Customer Service
Antwoord van InSinkErator UK
Hi Gail,
Thank you for your feedback! We're glad to hear that you are happy with the new addition to your kitchen. Thank you for choosing InSinkErator!
Best wishes,
John
InSinkErator Customer Service
Professional and quick service
Luke was very responsive to my messages about the repair that was needed and made his best endeavours to attend our home as soon as possible. He was very knowledgable and able to repair my InSinkErator very swiftly, for which I was very grateful having become very dependent on it.
21 juli 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Servet,
Thank you for your fantastic feedback! We're so pleased to hear that you had such a positive after-sales experience with Luke. It's great to know he got your InSinkErator back up and running swiftly, especially when it's become such an important part of your kitchen. We'll be sure to share your comments with Luke and the rest of the team.
Thank you for taking the time to share your feedback.
Best wishes,
John
InSinkErator Customer Service
Prompt & professional service
Customer service representative whose name was Billy, answered the phone promptly and dealt with my issues straight away very professionally & politely. My replacement has been ordered.
30 juli 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Manminder,
Thank you for your wonderful feedback! We're delighted to hear that Billy has been exceptional in assisting you to a suitable resolution. We'll be sure to share your comments with Billy and the rest of the team.
We hope your replacement unit arrives soon. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Excellent job done!
24 juli 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Ian,
Thanks for your feedback! We're glad to hear you're pleased with the assistance. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Great service from ordering to…
Great service from ordering to installing, no more smelly bins from food waste, looks good too. wish i wouldhave got one years ago
28 juli 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi,
Thank you for your fantastic feedback! We're so pleased to hear that everything went smoothly from ordering to installation. It's great to know you're already enjoying a fresher, more convenient way to manage food waste. Many of our customers tell us they wish they had done it sooner, too!
Thank you for choosing InSinkErator!
Best wishes,
John
InSinkErator Customer Service
Phone answered quickly
Phone answered quickly , pleasant patient response from Adrian ? , who led me through to resolving a query on my hot tap resulting in a working hot tap and a happy satisfied customer!
29 juli 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi,
Thank you for your wonderful feedback! We're delighted to hear that Adrian was able to assist you promptly and patiently, and that your tap is now working again. We'll be sure to share your kind words to Adrian and the rest of the team. We appreciate you taking the time to share your experience.
Best wishes,
John
InSinkErator Customer Service
Antwoord van InSinkErator UK
Hi Lynn,
Thank you for your feedback! We're glad to hear you're pleased with your experience with us. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Excellent support
Excellent support, quick to resolve the issue of a missing part in the box.
27 juli 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Stephen,
Thank you for your feedback! We're sorry to hear about the missing part. It's great to know that our team was able to make things right for you by promptly sending the part. Feel free to reach out to us if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Super Efficient
My problem was dealt with quickly, and professionally and process explained well.
23 juli 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Dan,
Thank you for sharing your feedback! We're glad to hear that your experience with our customer service team was "Super Efficient". We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Very fast and helpful
Very quick responses to my questions, which were a great help in my making decisions.
23 juli 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Steven,
Thank you for sharing your experience! It's wonderful to hear our team was able to provide you with quick assistance. If you have any further questions or concerns, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_U
Best wishes,
John
InSinkErator Customer Service
Very helpful and knowledgeable…
Very helpful and knowledgeable operative on the phone with good advice given.
21 juli 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Anne,
Thank you for your feedback! We're glad to hear we've been helpful with your InSinkErator enquiries. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Excellent service
Had an issue with my boiling water tap after just 3 weeks and they immediately shipped me a new one, excellent service
20 juli 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Keith,
Thank you for your feedback. We're sorry to hear about the issue with your new hot water tap. We're glad our team was able to quickly sort this out for you. Feel free to reach out to us if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Absolutely brilliant company to deal with
Five Star business to use absolutely fantastic customer service probably the best i have dealt with. Friendly, helpful, patient & knowledgeable not to mention great products at very competitive prices. Thank you all so much.
Clive Haylett
16 juli 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Clive,
Thank you for taking the time to share your experience! We're thrilled to hear that you had such a positive experience with our customer service team. Your kind words mean a lot to us, and we're glad that you're happy with our products and prices. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
The engineer was very polite
The engineer was very polite, efficient and arrived on time. The only negative was the fact that the installation charge was an extra £50 apparently because of my location. This seems rather unfair and unusual in my experience. If an installation charge is published then that would be the price.
8 juli 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Barry,
Thank you for taking the time to share your feedback. We are absolutely thrilled to hear that our engineer was polite, efficient, and arrived right on time!
However, we are very sorry to hear about the unexpected £50 charge. We completely understand your frustration—pricing transparency is incredibly important to us.
We have tried to look into this for you, but unfortunately, we haven't been able to locate your customer details from your review profile. We would love the opportunity to understand exactly why you were quoted a higher rate than the installation charge advertised on our website.
If you would like to discuss your situation further so we can investigate this and help make it right, please contact us directly on our 0800 389 3715.
Thank you again for helping us improve, and we hope to speak with you soon.
With warm wishes,
Anne
InSinkErator UK Customer Service Team
Great
Solid customer service from insinkerator contact team.
The engineer was great
12 juni 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Dear Simon,
We are absolutely delighted to read your feedback about both our contact team and the engineer who visited you.
Our goal is always to provide seamless support from the very first phone call to the final fix on-site, so hearing that you received such solid service is fantastic. I will be sure to pass your kind words on to everyone involved!
With warm wishes,
Anne
InSinkErator UK Customer Service Team
I spoke with a delightful staff member…
I spoke with a delightful staff member who was very personable, friendly, and knowledgeable about InSinkErator taps. He dealt with my enquiry to my complete satisfaction.
8 juli 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Dear Mr Bruce,
Your wonderful review has truly brightened our day! We are absolutely delighted to hear that you had such a positive experience speaking with our team.
We pride ourselves on being both friendly and knowledgeable, so knowing your enquiry about our InSinkErator taps was resolved to your complete satisfaction is fantastic to hear. I will be sure to pass your lovely compliments on to the gentleman who assisted you.
With warm wishes,
Anne
InSinkErator UK Customer Service Team
Insinkerator stopped working
Issue I had was sorted in a matter of minutes, and everything is in working order, the man I spoke to was lovely so no complaints from me 👍🏻
7 juli 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Ives,
Thank you so much for taking the time to leave us a review! We are absolutely delighted to hear that we could get your InSinkErator back in working order so quickly.
I will be sure to pass your wonderful feedback on to the gentleman you spoke with—he will be thrilled to know he made such a positive impression. Thank you again for your support!
With warm wishes,
Anne
InSinkErator UK Customer Service Team
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