I was sent an email after having my water dispenser for 2 years with an offer of 20% off replacement filters…..unfortunately the link would not work and so I decided to call customer service who then... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Great service, attended very quickly and no problem with replacement for new during the same visit when the engineer ‘Luke’ realised the unit was beyond repair. Very surprised how good and quick the... Toon meer
Excellent! I love the brand- we had our Insinkerater for many years until it needed an upgrade. Customer services were absolutely fantastic. Prompt response- kind courteous and very helpful in explain... Toon meer
Bedrijf heeft geantwoord
Phone answered very quickly and agent knew about the product I was asking about. Followed up with an email clearly advising me of my next course of action. If only all other customer care call centr... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
There’s a good reason why the name InSinkErator has been synonymous with food waste disposers for nearly 100 years. After all, we created the world’s first disposer back in 1927 and are proud to be the only manufacturer who can say they have invented, designed and assembled their products in America. What began as a simple idea to help American families dispose of after-dinner food scraps has evolved to a more hygienic and sustainable way to manage many tonnes of food waste every day. Our premium food waste disposers and our collection of instant hot water taps are ideal for upgrading kitchens – improving hygiene and providing convenience.
Excellence in Customer Service
87% of calls answered within 20 seconds*
If something was to go wrong with your InSinkErator product, contacting our Customer Service team is an easy process.
Contactgegevens
Building 2 - First Floor, Croxley Park, WD18 8YA, Watford, Verenigd Koninkrijk
- 0800 389 3715
- insinkerator.uk@whirlpool.com
- insinkerator.co.uk
4,6
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Professional service
Professional service. The engineer was polite and very helpful. Everything was perfect.
10 april 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Charles,
Thanks for sharing your feedback! We're delighted to hear you had such a positive experience with our service engineer. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Problem with fitting new filter
I contacted Insinkerator this morning regarding a problem regarding fitting a new filter.The representative I spoke to listened to my problem in a polite professional manner and suggested a probable solution to try and rectify the problem by sending the a replacement filter to try.
7 april 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Richard,
Thank you for your feedback. We're glad to hear that our team was able to assist you efficiently, and we hope the replacement filter helps resolve the issue. If you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_U
Best wishes,
John
InSinkErator Customer Service
Very helpful customer service
Very prompt, pleasant and helpful customer service. Ordering online was easy.
30 maart 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Louise,
Thank you for your feedback! We're glad to hear that you found our customer service team efficient. It's great to know your online ordering experience was smooth and easy as well. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Difficult to order online
29 maart 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Carol,
Thank you for your feedback. We're sorry to hear that you found our online ordering process difficult. Your experience matters to us, and we want to make sure ordering is as smooth and convenient as possible.
We will review your comments with our team to identify areas where we can improve the process. In the meantime, if you need assistance placing an order, our customer support team is ready to help. Please reach out to us at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
Happy customer
Everyone I spoke to was very knowledgeable and really helpful. The ultimate solution exceeded my expectations.
26 maart 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Roger,
Thanks for your feedback! We're thrilled to hear that our team was able to provide you with consistent exceptional service. We're glad to know that we've set the bar by resolving your concerns beyond your expectations.
If you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
Excellent customer service .
The customer service representative I spoke to was very polite and listened to the problem I was having, sorted everything out to my complete satisfaction, very pleased, thank you.
25 maart 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi John,
Thank you for taking the time to share your feedback! We're delighted to hear that you are happy with the assistance and our team handled your concerns to your full satisfaction. We're always here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Abysmal
I have just had to call insinkerator again as the third hot water tank in 8 years has blown. Leaking and tripping the power.
Yet again I have to order another one, which means on average they last 2 years. Any reasonable person would, i believe, consider this unacceptable.
So far i have been offered 20% off another.
Very unhappy with the quality of this product but now stuck as unless i can fill the hole where the tap is i have no option but to replace like for like.
18 maart 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Dear Mr. Cox,
Thank you for your feedback, and we're sorry to hear about your experience. We appreciate your response to our request for more information and for your time on the phone to discuss the resolution.
We completely understand how frustrating repeated issues like this can be. While the tank itself is designed to last, one of the most important factors in ensuring its longevity is the use of a genuine InSinkErator filter and replacing it regularly.
Our F-701R hard water filter is designed to protect the system from mineral buildup and impurities that can cause premature failure. Replacing the filter regularly is equally important. If the filter is left unchanged for too long, it can clog and put unnecessary strain on the tank.
For best performance, we strongly recommend replacing the filter at least every 6 months depending on your usage. This simple maintenance can make a significant difference in protecting the lifespan of your hot water system.
We value your feedback and we hope we've been able to improve your experience.
Best Wishes,
John
InSinkErator Customer Service
Dealt with our problem quickly &…
Dealt with our problem quickly & efficiently
13 maart 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Kay,
Thanks for sharing your feedback! We appreciate you taking the time to share your experience and we're glad we could resolve the issue promptly. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Antwoord van InSinkErator UK
Hi Margaret,
Thanks for your feedback! We're glad to hear you found our support team very reliable. We are here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Antwoord van InSinkErator UK
Hi Richard,
Thanks for your feedback! We're glad to hear you are pleased with the assistance. We appreciate you taking the time to share your experience. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Delivery was great
Delivery was great. Very prompt.
Unfortunately a part was missing on the batch feed kit. The telephonist didn't understand what I meant by a part is missing, she kept asking me order the part i needed, what part N⁰ I required and wanted to charge me. Luckily she eventually passed me onto John B, who was understanding and extremely helpful and efficient. It was extremely frustrating and stressful dealing with the telephonist.
6 maart 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi CeCi,
Thank you for your feedback. We're very pleased to hear that your delivery arrived promptly.
We're sorry to hear that a part was missing and that the initial call to resolve the issue was frustrating. That's certainly not the experience we want our customers to have. We appreciate you bringing this to our attention.
It's great to know that John B was able to step in, understand the situation, and resolve things efficiently. We'll be sure to pass on your kind comments to him.
Thank you again for taking the time to share your experience.
Best wishes,
John
InSinkErator Customer Service
Antwoord van InSinkErator UK
Hi Customer,
Thanks for your feedback! It's great to know you're pleased with your InSinkErator experience. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Good Product - Minor Frustrations
Returning customer.
Telephone service is excellent. The website for online ordering and paying isn't great but that could just be a glitch.
The product, HC3300 hot tap, is good. We've had to replace the water tank 4 times in 14 years as we're in a hard water area. Despite changing the filter as recommended, the limescale still builds up over time. If we had a kettle we'd be descaling it at least monthly! We've just had to replace the tap itself as the safety lock has failed and the tap is dripping. It would be great if the unit/tank could be de-scaled to give it a longer life, and to be able to replace the cartridge rather than have to get a whole new tap fitting.
We do really like this product and the convenience it offers; it gets a lot of use!
25 februari 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Joe,
Thank you for purchasing another InSinkErator product and for taking the time to share your experience. We’re pleased to hear that you’ve found our customer service team most helpful and that you enjoy the convenience of your HC3300 hot tap.
We’re sorry to hear about the frustrations you’ve experienced with the ordering process and the impact of hard water in your area. Limescale can be especially challenging in high-hardness regions that’s why we highly encourage using only genuine InSinkErator filters. Replacing your filter at least every six months or sooner depending on your usage is equally important to protect your hot water system.
Your feedback is very valuable to us as we continuously improve our products. We’ll make sure it’s shared with our product development team.
Best wishes,
John
InSinkErator Customer Service
The person I spoke to was truly helpful…
The person I spoke to was truly helpful and understood the issue and was patient with me, well done to the team member
23 februari 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Dee,
Thanks for sharing your feedback! We're glad to hear you are happy with the assistance and our team member took the time to help with your concerns. If you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
Courteous knowledgeable advice.…
Courteous knowledgeable advice and assistance. No hesitation, would use again.
24 februari 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Michael,
Thanks for taking the time to share your experience! We appreciate your kind words and we're glad to hear we were helpful. If you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
Excellent customer service.
20 februari 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Thomas,
Thanks for sharing! We're glad to hear you are pleased with the assistance from our team. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Efficiently answered my questions
23 februari 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Lily,
Thanks for your feedback! It's our pleasure to be able to assist with your enquiries on InSinkErator product. If you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
excellent after sales service
19 februari 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi David,
Thanks for sharing your feedback! We're glad to hear you had a great experience with us. If you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
Rang to order new item and lady who I…
Rang to order new item and lady who I delt with was very polite and efficient, she ensured I knew what I was to do and how to do it. Highly recommended company.
10 februari 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Mal,
Thanks for your feedback! We're glad to hear you are happy with the assistance. Making sure our customers are fully assisted and clearly understand the next steps is very important to us. Thank you for recommending InSinkErator!
Best wishes,
John
InSinkErator Customer Service
Good advice to salve a problem
Good advice to salve a problem, thank you
19 februari 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Steve,
Thanks for sharing your feedback! We're glad to hear our team was able to assist you in resolving the issue. If you need further assistance, feel free to reach out to us.
Best wishes,
John
InSinkErator Customer Service
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.