I was sent an email after having my water dispenser for 2 years with an offer of 20% off replacement filters…..unfortunately the link would not work and so I decided to call customer service who then... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great service, attended very quickly and no problem with replacement for new during the same visit when the engineer ‘Luke’ realised the unit was beyond repair. Very surprised how good and quick the... Toon meer
Excellent! I love the brand- we had our Insinkerater for many years until it needed an upgrade. Customer services were absolutely fantastic. Prompt response- kind courteous and very helpful in explain... Toon meer
Bedrijf heeft geantwoord
Phone answered very quickly and agent knew about the product I was asking about. Followed up with an email clearly advising me of my next course of action. If only all other customer care call centr... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
There’s a good reason why the name InSinkErator has been synonymous with food waste disposers for nearly 100 years. After all, we created the world’s first disposer back in 1927 and are proud to be the only manufacturer who can say they have invented, designed and assembled their products in America. What began as a simple idea to help American families dispose of after-dinner food scraps has evolved to a more hygienic and sustainable way to manage many tonnes of food waste every day. Our premium food waste disposers and our collection of instant hot water taps are ideal for upgrading kitchens – improving hygiene and providing convenience.
Excellence in Customer Service
87% of calls answered within 20 seconds*
If something was to go wrong with your InSinkErator product, contacting our Customer Service team is an easy process.
Contactgegevens
Building 2 - First Floor, Croxley Park, WD18 8YA, Watford, Verenigd Koninkrijk
- 0800 389 3715
- insinkerator.uk@whirlpool.com
- insinkerator.co.uk
4,6
Uitstekend
2K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Easy to book appointment.
Easy to book appointment.
Service engineer came at appointed time.
Quick effective and knowledgeable.
Very happy to give 5 star review
10 februari 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi CS,
Thanks for your feedback! We're pleased to hear that your experience with our service engineer was smooth and went according to plan. It's great to know you're happy with the outcome. Thank you for your 5-star review and your support!
Best wishes,
John
InSinkErator Customer Service
Excellent service on this warranty…
Excellent service on this warranty claim.
13 februari 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Peter,
Thanks for your feedback! We're glad to hear you are satisfied with your InSinkErator after-sales experience. If you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
Great service even out of warranty
Sold us the right part with instructions to fit ourselves for our hot tap which is at least 10 years old now, saved us a lot of money not having to call a plumber to do it thank you.
4 februari 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Anon,
Thanks for sharing your feedback! We're glad to hear we could help you order the part you need and provide the necessary fitting instructions. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Excellent service from Simon at Kitchen Resolve
Simon from Kitchen Resolve came out to us after our InSinkErator stopped working and we couldn’t be more impressed. He was incredibly knowledgeable, quickly diagnosed the issue and had it expertly repaired in no time. Professional, efficient and a pleasure to deal with – I wouldn’t hesitate in recommending him to anyone!
17 februari 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Kate,
Thanks for sharing your experience! We're delighted to hear that Simon was able to quickly identify the problem and get everything back up and running smoothly. We truly appreciate your kind words and recommendation. We'll share your comments with Simon and the rest of the team.
Best wishes,
John
InSinkErator Customer Service
Customer service agent was very helpful…
Customer service agent was very helpful in talking me through a fault finding strategy. I’d done most of the obvious checks on a waste disposal but in the end, with some prompting, I realised someone had turned off an isolator. Silly I know but we hadn’t realised it was there.
16 februari 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Anthony,
Thanks for your feedback! We're glad to hear our team was able to assist you with the troubleshooting process. Sometimes it's the small, easily overlooked things that causes the problem. It's great to know the issue was resolved quickly without further hassle. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
ISE replaced under guarantee
Good telephone response from ISE. Put in touch with local kitchen company. Excellent service from engineer. ISE less than year old, had stopped working. Engineer immediately, on phone, said he will order a new one. came when said he would, quick clean and efficient job. Professional.
11 februari 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Mr and Mrs G,
Thanks for your feedback! We're pleased to hear that our team was able to assist you quickly and connect you with our service engineer who resolved the issue efficiently. It's great to know that we could get everything sorted smoothly for you.
Best wishes,
John
InSinkErator Customer Service
Outstanding service from Simon at…
Outstanding service from Simon at Kitchen Resolve! I reached out regarding a Sinkerator malfunction with on/off button. Simon quickly confirmed it was covered under warranty and arranged a replacement, which arrived and was fitted within just two weeks. Highly recommended!
12 februari 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi MiM,
Thanks for sharing! We're thrilled to hear your after-sales experience was smooth and straightforward. We appreciate your recommendation and your kind words. We'll make sure to share your comments with Simon and the rest of the team.
Best wishes,
John
InSinkErator Customer Service
Fantastic !
Got an immediate and comprehensive answer to my question. Amazing !
13 februari 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Alexander,
Thanks for your feedback! We're glad to hear our team was able to assist you promptly. Feel free to reach out if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
First Class Service
Probably the most patient, attentive and comprehensive customer service I have encountered in a life time. And I'm 70
12 februari 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi customer,
Thanks for sharing your experience with us! We're delighted to hear that our service stood out in such a meaningful way. We strive to provide first-class customer service and it's great to know your experience reflected that. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Hot water boiler failed after five months
Did not get call back as agreed, not satisfied that hot water boiler packed in after 5 months and warranty does not start again with replacement boiler.
4 februari 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Julie,
Thank you for your feedback. We're sorry to hear about your experience and we will carefully review this internally. We've sent you a request for more information, and we'd appreciate your response.
For any questions or concerns with your InSinkErator products, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best Wishes,
John
InSinkErator Customer Service
Great service - thank you!
The person with whom I spoke could not have been more helpful! He patiently helped me figure out why my food disposal unit had stopped working (the tube to the air switch was disconnected), and in so doing, saved me from an expensive service call. Thanks again!
10 februari 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Blue,
Thanks for taking the time to share your feedback! We're delighted to hear that our team was able to quickly identify the issue and get your disposer working again. It's always great to know we could help resolve the issue over the phone. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
First class company
Had a small problem with an under sink water heater , in warranty and no hesitation just replaced with a new one and posted out first class .
5 februari 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Mr Healings,
Thanks for sharing! We're glad to hear you're happy with the assistance and the replacement reached you quickly. Your feedback means a lot to us.
Best wishes,
John
InSinkErator Customer Service
Very helpful agent that helped me…
Very helpful agent that helped me greatly
9 februari 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Andy,
Thanks for your feedback! It's great to know our team was able to provide the support you needed. We appreciate you taking the time to share your experience.
Best wishes,
John
InSinkErator Customer Service
Antwoord van InSinkErator UK
Hi George,
Thanks for your feedback! We're glad to hear your after-sales experience with us was smooth and easy. Feel free to reach out to us if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Excellent
A very helpful, knowledgeable and friendly advisor.
3 februari 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi William,
Thanks for your feedback! It's great to know our team made a positive impression and was able to support you satisfactorily. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Top class Customer Service
Your representative Eugene was knowledgeable, friendly, helpful and totally professional - great service.
30 januari 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Suzanne,
Thanks for your feedback! We're glad to hear you're pleased with your experience. We'll be sure to share your comments with Eugene and the rest of the team. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Antwoord van InSinkErator UK
Hi MacFam,
Thanks for your feedback! We're glad to hear you had a great InSinkErator experience. If you need further assistance, we're here to help.
Best wishes,
John
InSinkErator Customer Service
Very efficient and gave me a 20%…
Very efficient and gave me a 20% discount
28 januari 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Maureen,
Thanks for sharing your experience! We're glad to hear we could help you with your next purchase. Enjoy your new InSinkErator!
Best wishes,
John
InSinkErator Customer Service
Antwoord van InSinkErator UK
Hi Maurice,
Thanks for your feedback! We're glad to know you're pleased with your experience with one of our service engineers.
Best wishes,
John
InSinkErator Customer Service
Excellent customer service .
Excellent customer service .
Immediately understood why I was calling , courteous , focused.
Sorted despite the fact it was actually my fault , not theirs.
26 januari 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Joy,
Thanks for your feedback! We're glad we could help and get everything sorted out for you. We appreciate you taking the time to share your experience.
Best wishes,
John
InSinkErator Customer Service
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