I was sent an email after having my water dispenser for 2 years with an offer of 20% off replacement filters…..unfortunately the link would not work and so I decided to call customer service who then... Toon meer
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Great service, attended very quickly and no problem with replacement for new during the same visit when the engineer ‘Luke’ realised the unit was beyond repair. Very surprised how good and quick the... Toon meer
Excellent! I love the brand- we had our Insinkerater for many years until it needed an upgrade. Customer services were absolutely fantastic. Prompt response- kind courteous and very helpful in explain... Toon meer
Bedrijf heeft geantwoord
Phone answered very quickly and agent knew about the product I was asking about. Followed up with an email clearly advising me of my next course of action. If only all other customer care call centr... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
There’s a good reason why the name InSinkErator has been synonymous with food waste disposers for nearly 100 years. After all, we created the world’s first disposer back in 1927 and are proud to be the only manufacturer who can say they have invented, designed and assembled their products in America. What began as a simple idea to help American families dispose of after-dinner food scraps has evolved to a more hygienic and sustainable way to manage many tonnes of food waste every day. Our premium food waste disposers and our collection of instant hot water taps are ideal for upgrading kitchens – improving hygiene and providing convenience.
Excellence in Customer Service
87% of calls answered within 20 seconds*
If something was to go wrong with your InSinkErator product, contacting our Customer Service team is an easy process.
Contactgegevens
Building 2 - First Floor, Croxley Park, WD18 8YA, Watford, Verenigd Koninkrijk
- 0800 389 3715
- insinkerator.uk@whirlpool.com
- insinkerator.co.uk
4,6
Uitstekend
2K reviews
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Antwoord van InSinkErator UK
Hi Ray Joyce,
Thanks for your feedback! We're glad we've been able to assist with your enquiries. Feel free to reach out to us if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
The unit is as good as the website…
The unit is as good as the website alludes to my only gripe was the misinformation I received about what comes in the box prior to purchasing. So as I particularly wanted a stopper and not a strainer I have had to purchase one separately.
18 januari 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Curry Taylor,
Thank you for your feedback. We appreciate you responding to our request for more information and allowing us to review your experience.
The strainer basket (Alba Stopper) that comes with our higher end disposers work as a strainer and a stopper at the same time, and we apologise if this wasn't clarified during your initial contact.
Thank you for your time on the phone this afternoon and we hope we were able to improve your experience.
Best wishes,
John
InSinkErator Customer Service
I received very helpful advice over the…
I received very helpful advice over the ‘phone from InSinkErator and the recommended plumbing company in my area did an excellent repair job on my waste disposal unit.
5 januari 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Beverley and Paul,
Thanks for sharing! We're delighted to hear you had a pleasant experience from your initial contact with us and up to the service visit. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
What pressure is really needed?
I was sold the tap by Wren and told I needed 0.5 bar. I checked with the plumber before purchasing who said it would be fine despite not having great pressure at the house. After install the boiling water dribbles out. I called Insinkerator and was first told I need 2.1-8.6 bar. I have since received another call to say they got that wrong and I need 1.7 bar. My pressure fluctuates around 1.7 bar so I have an expensive tap that is not useable in my home and waiting to hear back from Wren/Insinkerator for who is going to take responsibility for incorrect information. Not happy!
19 januari 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Sarah,
Thank you for your feedback. We're sorry to hear about your experience and we will carefully review this internally. We've sent you a request for more information, and we'd appreciate your response. We will get in touch to discuss how we can assist in resolving the issue.
Best Wishes,
John
InSinkErator Customer Service
EXCELLENT
The assistant I spoke to gave me all the information I needed to make a decision on which product would be best for my needs.
12 januari 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Marian,
Thanks for your feedback! We're delighted to hear our team was able to assist you in selecting a suitable product. Thank you for choosing InSinkErator!
Best wishes,
John
InSinkErator Customer Service
New Tank Replacement
New Tank Replacement
Excellent customer service
8 januari 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Jackie,
Thanks for your feedback! We're glad to know you had a great after-sales experience with us.
Best wishes,
John
InSinkErator Customer Service
Excellent service
Excellent service by online service team and service engineer online was very helpful. He identified the problem listening to the sound of existing insinkerator. Offered a new insinkerator with good discount. Product was delivered quickly and got it installed. Its working very well to my satisfaction.
19 december 2025
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Daya,
Thank you for sharing your experience! We're delighted to hear you're satisfied with your new InSinkErator. It's great to know both our customer service team and the service engineer were very helpful in determining the issue and recommending a suitable solution.
Best wishes,
John
InSinkErator Customer Service
Excellent experience
Excellent experience. Once I got hold of the right engineer, he came round a week before Xmas and replaced a 4 year old unit as it was under guarantee.
18 december 2025
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Jacqui,
Thanks for your feedback! We're glad to hear you're pleased with your experience, and the engineer was able to resolve the issue before Christmas.
Enjoy your new InSinkErator!
Best wishes,
John
InSinkErator Customer Service
Excellent service and friendly contact-…
Excellent service and friendly contact- definitely go direct to company
8 januari 2026
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Sally,
Thanks for your feedback! We're glad to hear you had a great experience with our after-sales support. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Customer Service gave me good advice by…
Customer Service gave me good advice by telling what to do, by following her instructions I managed to clear the problem saving me loads of money
4 december 2025
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Ken,
Thanks for sharing! We're delighted to hear you were able to resolve the issue with the assistance from our customer service team. Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
Help 1st Class
The gentleman at Insinkerator Support (i assume usa) was more than helpful.
Helped diagnose the fault in a Evolution Model 100 waste disposal with a faulty magnet contact in the low voltage batch disposal circuit.
Tested the magnetic collar removed from the unit direct against the magnetic black stopper.
Worked 100%
So a faulty magnet connection.
Saved me the cost of plumber/electrican to fit new parts. Or worse. New waste disposal for Xmas.
Thanks Insinkerator.
17 december 2025
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi,
Thanks for taking the time to share your experience! We're delighted to hear that our experienced customer support team was able to help you accurately diagnose the issue. It's great to know your disposer is perfectly working again and it saved you from a plumber's visit this holiday season.
We're here to help if you need further assistance. Happy Holidays!
Best wishes,
John
InSinkErator Customer Service
Excellent Customer Service by Insinkerator
It was a real positive that I could get through by phone contact to Insinkerator’s help line and technical team rather than sort an issue online . The colleague Adrian was excellent, could troubleshoot and suggest tests to a faulty appliance and offer a solution in a friendly , professional and knowledgeable manner .
12 december 2025
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Jennifer,
Thanks for sharing! We're delighted to hear you're pleased with your call with us and Adrian provided you exceptional support. We'll be sure to share your feedback with him and the rest of the team.
Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
All my queries immediately answered!
12 december 2025
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi David,
Thanks for your feedback! We're glad to hear our experienced customer service team was able to help with your enquiries. Feel free to reach out if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
My call answered quickly by a human…
My call answered quickly by a human being. I needed a spare part for an older model insinkerator. She knew about the product and gave me the part number and emailed a link to where I could purchase the part in the UK which I did immediately after the call. She was very polite and professional. Excellent stress free service. Thank you.
11 december 2025
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Ivor,
Thank you for taking the time to share your feedback! We're glad to hear we've been able to assist you identify the part you need and refer you to our parts centre for your InSinkErator unit. It's great to hear your expereience was smooth, stress-free, and helpful. We're here to help should you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Excellent Customer Service
After many years of having had a InSinkErator Hot & Cold tap, I contacted Customer Support regarding a leak which was basically due to wear and tear. Their Customer support was excellent and were very quick in replying to my enquiry. After discussion of the fault, I realised the tap was not repairable and would need replacing. They offered me an excellent discount on a replacement tap which made it a lot cheaper than any online retailer. I would highly recommend contacting their Customer Support for any issues you may have.
11 december 2025
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Colin,
Thanks for sharing your experience! We're pleased to hear that our team was able to assist you and offer a suitable solution. While wear and tear can eventually occur after many years of use, we're glad we could help with a replacement at a price that worked well for you.
We greatly appreciate yo recommending our products, and we're always here to help should you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Start button not working
Have an issue , being sent the part straight away with full instructions..
Polite & friendly.
11 december 2025
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Debbie,
Thanks for sharing! It's great to hear you had a pleasant experience with our customer service team. We're glad we've been able to assist with the replacement part and installation instructions.
Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
Big shout for their customer service
Big shout for their customer service. Bought a unit from Amazon which turned out to be faulty, received a replacement unit without question 3 days later under the manufacturers guarantee.
10 december 2025
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Steve,
Thanks for your feedback! We're glad to hear you had a quick and easy experience with our warranty process. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Design fault on Hot Water Tanks
2nd Hot Water Tank failed in the same way after 5 years.
We have an Insinkerator Hot Water tap. The first tank failed after 3 years and the replacement (newer design - Neo Tank) has just failed in exactly the same way after 5 years of use.
After replacing the external filter cartridge with a new genuine Insinkerator filter, the hot water tank has blown a fuse and started leaking out the base of the tank. For 2 tanks to fail in exactly the same way, this must surely be a design fault?!
Unfortunately because of the tap being fitted into our worktops already, we have no choice but to buy yet another replacement tank. Given this experience, I'd not install another in the future.
10 december 2025
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Mark,
Thank you for sharing your feedback. We're sorry to hear that your hot water tank has stopped working, and we understand how important product reliability is for our customers.
While a 5-year lifespan is generally considered within the reasonable range for a hot water tank, we also recognise that expectations can vary. Factors such as usage patterns, service conditions, and water quality can all influence how long a unit lasts.
We truly appreciate your feedback and will make sure to share your experience with our product development team. Thank you for your time on the phone and for providing additional information. We hope we were able to improve your experience. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service.
Good customer service
I had a problem with the tank of my hot-tap , I emailed customer services who dealt with the issue quickly and efficiently. Jackie who dealt with my inquiry was very good with communication and I was completely satisfied with the customer service I received, which resolved my problem.
9 december 2025
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Grahame,
Thank you for taking the time to share your feedback! We're delighted to hear you're so pleased with your experience, and Jackie effectively assisted you. We'll be sure to share your comments with Jackie and the rest of the team. Feel free to reach out should you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Line busy and website down but got a…
Line busy and website down but got a callback within about 15 minutes.
8 december 2025
Review zonder uitnodiging
Antwoord van InSinkErator UK
Hi Kate,
Thanks for sharing! We appreciate your patience as we worked through the website updates. We're glad to hear our team was able to return your call promptly and assist with your concerns. We are here to help should you need further assistance.
Best wishes,
John
InSinkErator Customer Service
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