InSinkErator UK Reviews

2.080

•

4,6

Kookwinkel

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Lees wat reviewers zeggen

I was sent an email after having my water dispenser for 2 years with an offer of 20% off replacement filters…..unfortunately the link would not work and so I decided to call customer service who then... Toon meer

Bedrijf heeft geantwoord

Great service, attended very quickly and no problem with replacement for new during the same visit when the engineer ‘Luke’ realised the unit was beyond repair. Very surprised how good and quick the... Toon meer

Excellent! I love the brand- we had our Insinkerater for many years until it needed an upgrade. Customer services were absolutely fantastic. Prompt response- kind courteous and very helpful in explain... Toon meer

Bedrijf heeft geantwoord

Phone answered very quickly and agent knew about the product I was asking about. Followed up with an email clearly advising me of my next course of action. If only all other customer care call centr... Toon meer

Bedrijfsgegevens

Kookwinkel

Geschreven door het bedrijf

There’s a good reason why the name InSinkErator has been synonymous with food waste disposers for nearly 100 years. After all, we created the world’s first disposer back in 1927 and are proud to be the only manufacturer who can say they have invented, designed and assembled their products in America. What began as a simple idea to help American families dispose of after-dinner food scraps has evolved to a more hygienic and sustainable way to manage many tonnes of food waste every day. Our premium food waste disposers and our collection of instant hot water taps are ideal for upgrading kitchens – improving hygiene and providing convenience.

Excellence in Customer Service

87% of calls answered within 20 seconds*

If something was to go wrong with your InSinkErator product, contacting our Customer Service team is an easy process.

Contactgegevens

Building 2 - First Floor, Croxley Park, WD18 8YA, Watford, Verenigd Koninkrijk
0800 389 3715
insinkerator.uk@whirlpool.com
insinkerator.co.uk

4,6

Uitstekend

2K reviews

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Alle reviews

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194 reviews in de afgelopen 12 maanden

Een review schrijven

Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

8 dec 2025

Top brand. 5 yr without fault and 6 yr warranty

Had our insinkerator for 5 years no fault until the other day it just stopped working, luckily 6 year warranty which is great. I contacted the team they passed me on to a local branch who came out inspected the item then replaced for new item under warranty. Thank you such great service and quality of equipment

8 december 2025

Review zonder uitnodiging

Antwoord van InSinkErator UK

10 dec 2025

Hi Mark,

Thank you for sharing your experience with us! We're glad to hear your InSinkErator performed flawlessly in the last five years before it stops working. It's great to know that our warranty support was able to assist you with a replacement unit.

We appreciate your feedback, and we're pleased to know you're happy with both the service and the product. Feel free to reach out to us if you need further assistance.

Best wishes,
John
InSinkErator Customer Service

8 dec 2025

Excellent service and responce

Excellent service and responce! Very fast and smooth problem solving! Thanks you guys!

8 december 2025

Review zonder uitnodiging

Antwoord van InSinkErator UK

9 dec 2025

Hi Renars,

Thanks for your feedback! We're glad to hear you're pleased with the assistance, and we've been able to assist you in resolving the issue. If you need further assistance, we're here to help.

Best wishes,
John
InSinkErator Customer Service

8 dec 2025

Great Support!

I have recently ordered an InSinkErator product. While I had experienced a significant electricity issue with the unit sent by the local representative, global InSinkErator took full responsibility over the matter and responded to my call in less than 24 hours, suggesting to ship a new product. The replacement product arrived fast and included even a newer model. The support person (Jacki) was amazing and did everything to improve my experience.

This is my 3rd product from InSinkErator, and there is a reason for that. The products are great, lasting for decades, and the service is top quality.

Thanks a lot!

8 december 2025

Review zonder uitnodiging

Antwoord van InSinkErator UK

9 dec 2025

Hi Tsuri,

Thank you for your kind words! We're delighted to hear that our team was able to assist you promptly and resolve the issue for you. We always aim to provide fast and reliable service and it's great to know we met your expectations.

Your continued trust in our products and aftersales support means a lot to us. We'll make sure to share your feedback with Jackie and the rest of the team. Enjoy your new InSinkErator!

Best wishes,
John
InSinkErator Customer Service

7 dec 2025

Extremely helpful in locating the part…

Extremely helpful in locating the part I needed

4 december 2025

Review zonder uitnodiging

Antwoord van InSinkErator UK

8 dec 2025

Hi,

Thanks for sharing! We're glad to hear our team was able to help you find the part you needed. We're here to help if you need further assistance.

Best wishes,
John
InSinkErator Customer Service

5 dec 2025

Had an issue with a newly installed hot…

Had an issue with a newly installed hot tap and was referred to a service company. The guy was very knowledgeable and after ordering a replacement tap he came and installed it. During the install he needed to complete a couple of adjustments and left with the tap fully working. Very pleased.

3 december 2025

Review zonder uitnodiging

Antwoord van InSinkErator UK

8 dec 2025

Hi Stuart,

Thank you for sharing your feedback! We're happy to hear that the issue was resolved to your satisfaction and everything is now working perfectly. If you ever need further assistance, we're here to help.

Best wishes,
John
InSinkErator Customer Service

5 dec 2025

Hot Water Tank leaking problem…

Hot Water Tank was leaking problem resolved under warranty inside 2 days

3 december 2025

Review zonder uitnodiging

Antwoord van InSinkErator UK

8 dec 2025

Hi David,

Thanks for sharing your feedback! We're glad to hear you're pleased with our speedy response. Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.

Best wishes,
John
InSinkErator Customer Service

4 dec 2025

Told goods have been delivered and they have not.

Told goods have been delivered and they have not. So far no one seems able to explain what has happened but the delivery company cannot find any trace of my order, nor my personal and home details on their system.
Rather suggests that Insinkerator do not have a clue what is going on and I have paid in full for goods not received.

4 december 2025

Review zonder uitnodiging

Antwoord van InSinkErator UK

7 dec 2025

Hi Roy,

Thank you for your feedback. We're very sorry for the inconvenience, and we understand how frustrating the situation was for you. We appreciate your patience and time on the phone while we investigated and corrected the issue.

We remain committed to providing reliable service and we truly appreciate your feedback. We hope the resolution we offered helped improve your experience with us.

Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.

Best wishes,
John
InSinkErator Customer Service

4 dec 2025

Good response from LMS APPLIANCE…

Good response from LMS APPLIANCE REPAIRS. Regrettably the manufacturer did not offer a repair service as the motor had burnt out and the warranty was no longer valid. This resulted in an expensive product replacement cost.
Good service from the repair company and disappointing service from the manufacturer (Insinkerator).

4 december 2025

Review zonder uitnodiging

Antwoord van InSinkErator UK

8 dec 2025

Hi AB,

Thank you for sharing your feedback. We're pleased to hear that LMS Appliance Repairs provided you with great service, and we're sorry that the situation resulted in a replacement rather than repair.

We understand how disappointing it can be when an appliance fails and needed replacement outside its warranty period. We appreciate your comments, and we will continue working to improve the overall experience for all our customers.

Best wishes,
John
InSinkErator Customer Service

4 dec 2025

I’ve had to contact Insinkerator a…

I’ve had to contact Insinkerator a couple of times for advice. Each time I’ve received exceptional customer service. Thank you Insinkerator team.

4 december 2025

Review zonder uitnodiging

Antwoord van InSinkErator UK

5 dec 2025

Hi Jan,

Thanks for your feedback! We're glad to hear you're so pleased with the assistance. It's great to know we've been able to consistently provide you with exceptional service.

Best wishes,
John
InSinkErator Customer Service

4 dec 2025

First class customer service.

The experience I had with customer service was beyond satisfactory. They gave me the impression that they genuinely wanted to help. Needless to say, the outcome was perfect.

21 november 2025

Review zonder uitnodiging

Antwoord van InSinkErator UK

5 dec 2025

Hi Huw,

Thanks for sharing your feedback! We're delighted to hear you are so pleased with the assistance and you felt reassured with our service. If you need further assistance, we're always here to help.

Best wishes,
John
InSinkErator Customer Service

2 dec 2025

Advice on Insinkerator tap

I needed advice on my appliance which was provided by a very friendly, polite, helpful person.

2 december 2025

Review zonder uitnodiging

Antwoord van InSinkErator UK

4 dec 2025

Hi Kim,

Thanks for your feedback! We're glad to hear that our team was able to assist you satisfactorily and provide the advice you needed. If there's anything else we can assist you with, we're here to help.

Best wishes,
John
InSinkErator Customer Service

2 dec 2025

I reported an issue with my hot/cold water tap. Billy, the specialist was very professional and helpful. During the conversation, he asked many questions to eliminate possible causes of incorrect use of the product without sounding offloading manufacturer's responsibility. The outcome was to book an engineer visit. The confirmation email came through in minutes. I am really satisfied with the experience, however I would rather not to have issues with my new tap.

12 november 2025

Review zonder uitnodiging

Antwoord van InSinkErator UK

24 nov 2025

Hi Ms. Wang,

Thanks for sharing your experience with us! We're pleased to hear that Billy provided a professional support and took the time to thoroughly assess the issue with your InSinkErator tap. We always aim to ensure clear communication and resolve concerns as smoothly as possible. We're glad the process from troubleshooting to arranging an engineer visit was efficient for you.

We understand how important product reliability is, and we appreciate your patience while we work to make things right. Should you have any questions or concerns, we're always here to help.

Best wishes,
John
InSinkErator Customer Service

20 nov 2025

Very poor reliability on the hot water…

Very poor reliability on the hot water tanks .
Mine failed, and the warranty only covers you for a year.
I had it for under 2 years.
Won't be buying any more insinkerator products again.

18 november 2025

Review zonder uitnodiging

Antwoord van InSinkErator UK

21 nov 2025

Hi John,

Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience with the hot water tank, and we understand how frustrating it can be when a product stops working outside the warranty.

As with most products, performance can be affected by different factors such as installation, usage conditions, and especially the water quality for hot water tanks. In areas, with hard water, mineral buildup can place additional strain on hot water tanks over time, which impact its performance. That's why we highly encourage the use of genuine InSinkErator F-701R hard water filter and recommend replacing it at least every 6 months — or even more frequently depending on usage and local water conditions. By doing so, it helps protect the lifespan of your hot water system.

After reviewing your record, we found that our representative reached out to you with an offer of assistance. We hope this helps address your concerns.

We remain committed to supporting you and ensuring you get the best possible outcome. Please don't hesitate to contact our support team at https://support.insinkerator.com/app/ask_UK if you have any questions.

Best wishes,
John
InSinkErator Customer Service

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