Ivory - אייבורי Reviews 8

Ordered a power supply for my PC and selected PickUp as the delivery method.
According to the information at checkout, delivery was supposed to take 2 to 6 business days.
i waited patiently for the first couple of days, but by day four I still hadn't even received a tracking number.
On the same day i contacted customer support, but received no response at all. In fact, my request was simply put on hold due to "high workload", and then completely ignored.
Another two days passed by, and by day six i had neither received any update nor a tracking code, and support still hadn't responded. At that point i had no choice but to cancel the order.
Now i am forced to deal with the same unresponsive support team regarding my refund, which i honestly have very little confidence in.
Extremely poor communication, zero transparency, and a complete lack of customer support.

Avoid this store.

להתרחק - שירות לקוחות זוועתי.
אין מענה אנושי אלא רק צ'אט שמשקרים לך פעם אחר פעם.
כבר 4 ימים שהם אומרים שלמחרת מגיע המשלוח לאיסוף מהסניף.
למרות שבאתר כתוב 3-4 ימיי עסקים, עברו כבר כמעט שבועיים.
חבילות מחו"ל כבר מגיעות יותר מהר.
חבל שאין פחות מכוכבית אחת.
פעם הם היו רשת טובה היום פח זבל
אני איתם סיימתי.

bad customer service, if you have any issue with your order it will take them ages to fix a simple thing.
will never order from ivory again.

This used to be a good chain to deal with, but recent experiences have proved that when you throw your customers under a bus with impersonal AI non-service, just mindless junk, you lose them. Total indifference from mindless telephone "customer service" - which is more a disservice - people without a single word of apology for the lies about delivery times and for their rude and slow store service. They take your money but if you need assistance, FORGET about it.

Improve ur stuff good luck

Lily[7]

Garbage, spent 7000 nis on a MacBook, the charger didn't work from the start and their customer service made me jump through a million hoops and we're super unresponsive. Left me on hold for over an hour and the issue still hasn't been resolved. Very disappointed and won't be shopping here gain

great site
good prices
fast delivery

Really Good!,
We bought an item and we got it so fast!